“I found you very efficient you did what it said on the tin and the guy who came round and did the job was polite clean i:e he cleaned up after. He also did a good job no complaints at all”
Dear Mr Burke,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our service to be very efficient, we did what we said we'd do and the engineer who attended your property was polite, clean and did a good job.
As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency.
Please do not hesitate to contact us again in the future, we would be happy to assist.
Kind Regards, Hannah
Dear Mrs Dickson Gill,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that your light was fixed within 90 minutes of your phone call enquiry and you received seamless contact from our support team.
Our team endeavour to give clear and concise prices to customers prior to our engineers attendance, this is something that is crucial to our business and relationship with our customers.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Parkinson,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that you found our service to be very prompt.
It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
“I call rightful because they said they could be out the same day. They gave me a booking time of 1-5 that afternoon, which I thought was great. I wait all afternoon until 5:10. I called them for someone to tell me the engineer wasn't going to make it (why they couldn't call me to let me before I called them, I don't know) anyway I was given another time slot 8-12 the next morning. Just had call from them to say nobody could get to me in allocated time slot but someone would be there between 1-5. I cancelled the booking and am currently looking for someone else. Absolutely disgusting service.”
We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.
Dear Mr Rooney,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our engineer to be very helpful and friendly. All of our engineers are indeed helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Kilner,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that our engineer Ian was very helpful and told you that if you had anymore problems to give you a call.
We understand that our customers expect a certain level of service, and it is always nice to see that they have experienced a job well done.
Please do not hesitate to call us again in the future if you experience any further problems!
Kind Regards, Hannah
Dear Mr Mantilla,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our service to be good.
It is always fantastic to see another job carried out in a timely, efficient manner - this is the level of service we expect to provide as a company.
Please do not hesitate to contact us again in the future, we would be happy to assist.
Kind Regards, Hannah
Dear Mr Lebreton-Towell,
Thank you so much for taking the time to share your experience.
We're so glad to hear that you found our service to be quick and our engineer Lee was efficient, friendly and that you would recommend us to others.
We expect to provide a certain level of service here at Rightio - So we are always happy to hear when a customer receives this level of service.
We hope that you will recommend our services to others and please do not hesitate to contact us again in the future.
Kind Regards, Hannah
Dear Mr Harrigan,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our service to be great and the job was well done.
As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mr Lynn,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that our engineer Fraser was very informative, attentive and that you are very happy with the service.
All of our engineers are indeed helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
“I was happy of how quick the plumber was here and how quick he fixed my shower I have recommended other people to use your plumber service and how quick and how they took care when they fixed my shower”
Dear Mrs Dodd,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you received an efficient service and when our engineer arrived he was quick to fix your shower and he took a lot of care.
We hope that you will continue to recommend our services to others as a company who can provide an efficient and quality service for all.
Kind Regards, Hannah
Dear Mr King,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you received a great service all round, a very quick turn around and you found our engineer to be very nice and knowledgeable.
It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Oake,
Thank you so much for taking the time to share your experience,
We're so pleased to hear that you received an excellent customer manner which was helpful and courteous.
We expect to provide a certain level of service here at Rightio - So we are always happy to hear when a customer receives this level of service.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
“Had courtesy call and the guy was here about 15mins later, straight in fixed the problem replaced the part and was done within about half an hour. Very polite and didn’t leave a mess”
Dear Ms Parr,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that our engineer turned up fifteen minutes after your call, got stuck in straight away and fixed the problem and replaced the part within half an hour. We're also glad to hear that our engineer was very polite and didn't leave a mess.
We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service, and it is always nice to see that they have experienced a job well done.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mr Johnstone,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that our engineer came and found the source of the problem, fixed and packed up within 20 minutes.
it is always fantastic to see another job carried out in a timely, efficient manner - this is the level of service we expect to provide as a company.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
“The engineer Jamie was prompt and very helpful. It was difficult door to unlock and he managed to with minimal damage and replaced one of the locks so we could still access the property all within 45 minutes.”
Dear Ms Fraser,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that our engineer Jamie was prompt, very helpful and although it was a difficult door to unlock he managed to open it with minimal damage. We're also glad to hear that Jamie replaced one of the locks so that you could still access the property all within 45 minutes.
As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Ms Jordan,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you were very happy with the service you received and that we could come out to you on the same day.
We understand customers will always have options when it comes to choosing someone to work in their home but we are glad you chose to use Rightio and you are happy with the service you received.
Please do not hesitate to contact us again in the future, we would be more than happy to assist.
Kind Regards, Hannah
Dear Miss Barlow,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that our engineer was on time and both knowledgeable and pleasant.
All of our engineers are indeed knowledgeable, pleasant, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands.
Please do not hesitate to contact us again in the future if we can be of assistance.
Kind Regards, Hannah
Dear Mr Benton,
Thank you so much for taking the time to leave us a review.
We are delighted that you have received the level of service we expect to provide. This is something we as a company strive to achieve on every occasion.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
“Your engineer was extremely helpful and polite and did a great job servicing my boiler. I am still waiting to hear back about a pump that probably needs replacing, but I will get in touch in a few weeks when my care plan is properly in place. With thanks! Jorella”
Dear Ms Andrews,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that our engineer was extremely helpful, polite and did a great job servicing your boiler. We're also pleased to hear that you will be able to start using the benefits of your care plan in a few weeks time, starting off with your pump that needs replacing.
We hope that you will enjoy using your Care Club plan with us and please do not hesitate to give us a call when your plan is properly in place.
Kind Regards, Hannah
