Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,377 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,377 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 28th April 2024

Anonymous

Remland Carpets & Flooring 5 star review on 21st April 2024

Lyn H

Remland Carpets & Flooring 5 star review on 19th April 2024

Bron R

863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“satisfactory service, although delivery was poor.”

Helpful Report

Posted 4 years ago

“Wasn’t very happy that delivery driver put it in rain over gate without seemingly trying to see if anyone was home (they were). It is incredibly heavy to move alone! Can’t comment on quality or pattern yet as still outside.”

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Posted 4 years ago

“Marie was very helpful answering all my questions. I was told delivery was expected on Friday 6th December and the delivery didn't arrive until 11th. It would have been nice to get a message before 6th to say the delivery wouldn't come (we received notification that afternoon) as I had arranged for a builder to come. Also the notched trowel was missing from the delivery. The flooring is good though.”

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Posted 4 years ago

“Have not opened the boxes yet. Service was excellent. Delivery up to par. Cannot comment on the product as yet. Acceptable rating is the best I can do at present. Ask again after the new year.”

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Posted 4 years ago

“The web site says that when order is confirmed customer receives a delivery time slot. I didn’t receive this time slot and enquires about it I was told it was because the item was out of stock. Was given a delivery day but item not delivered till next day complete waste of time and poor customer service”

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Posted 4 years ago

“After my order was placed an e mail was received informing me that I was to be notified when the foods were to be dispatched.The e mail never appeared so I found my self calling the supplier chasing up the delivery for a date. Which arrived as per the chase up conversation. That to me was the part that let down the process otherwise no complaints.”

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Posted 4 years ago

“Good delivery time, unfortunately there are scathes on the surface which weren't noticed until after fitting. So only 3 stars!”

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Posted 4 years ago

“Easy to order, vinyl flooring was good quality, however delays in delivery without any notification, then a slightly damaged roll that we had to work around as we had no time to return it & get more delivered.”

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Posted 4 years ago

“Would rate product, communication and delivery time as very good BUT down rated review due to damaged goods on delivery. Unfortunately didn't notice until we unrolled ready for fitting as at far end of roll .Luckily had ordered half metre more than needed & the 2 tears were in the end cut off so didn't return so can't comment on Co's return policy.”

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Posted 4 years ago

“Nicely packaged. Samples too small.”

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Posted 4 years ago

“No problem with Remland Carpets, our order arrived damaged but no problem Remland despatched replacement straight away.How ever not impressed with their delivery contractor ,1st delivery left on doorstep damaged contrary to delivery instructions,replacement items took 48 hours to deliver not the 24 hour as advertised”

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Posted 4 years ago

“JUST ok,but taking time,must improve service.with best wishes.QAISER.”

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Posted 4 years ago

“minor damage, I think. It was a week late, very polite helpful and apologetic when I phoned. looks good, yet to lay it.”

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Posted 4 years ago

“Good pricing and a simple ordering process. Several issues with delivery as dispatch was not actioned once the order arrived at the warehouse and had to phone several days later to arrange delivery. DX the couriers were also lapse with providing an estimated delivery time and simply arrived and passed my order up to me on a balcony at the back of the house rather than bring the order kerbside round the front. Mixed review, but appreciate some of the issues are not within Remlands control.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

Hello, Many thanks for the review.

Posted 4 years ago

“The sample did not show the full pattern of the tile. It would have been more useful to have a bigger sample.”

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Posted 4 years ago

Hello Kelly, Many thanks for the review on your Free sample. We try to send out as much as the material as we can on one sample so you can see the design, the box we send samples out in is a standard size. Thanks again for the review !

Posted 4 years ago

“Very good price and lowest delivery cost I could find. Product quickly dispatched. Unfortunately the vinyl had a hole in when delivered. It was a perfect round hole like a paper punch would make and was on the inside of the roll so didn’t happen in transit. Very disappointing as it must have been clearly visible during dispatch. Luckily it just happened to be on a part that needed to be cut away during fitting.”

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Posted 4 years ago

Hello There, Thank you for your review, we appreciate you leaving your feedback. We do check all rolls to ensure no damage is on the flooring before sending it out, sometimes the roll wrapped up in the vinyl if stood on or crushed can slightly pierce the vinyl. We are glad you was able to cut around the hole and fit your vinyl flooring, we hope to see you online again soon! :)

Posted 4 years ago

“Only giving a 3 because my vinyl was damaged but otherwise the service was excellent Detailed e mails Prompt reply to my complaint and some refund I am really pleased with the vinyl but would be reluctant to use you again due to the damage as the product appeared so well wrapped”

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Posted 4 years ago

Hello mrs Gallagher, thanks for the review. We do try our best to wrap up the flooring to the best we possibly can. Sadly, sometimes the couriers do not handle the product with care and this can sometimes cause slight damage to the product. We are really sorry about this, We are glad you have now sorted this and the flooring has been fitted.

Posted 4 years ago

“We placed two orders online a few days apart. The first order was trouble-free. We haven't used the vinyl yet, but it looks all right. The second order was more complicated and involved several telephone calls, an unanswered email, and finally cancellation and a refund. So, a mixed bag, but a genuine company, and good value when they can get the product. .”

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Posted 5 years ago

Hello Mss Gadsby, Thank you for being a returning customer and the feedback! I am sorry to hear your second order did not go as smoothly as the first order. We have been so busy over the Easter period so this is due to the late email response. We apologise for not being able to get the vinyl you wanted to you in time. Kind regards, Marie-Louise Online Sales Executive.

Posted 5 years ago

“Two out of five items split under pressure of wrapping - luckily I’ll be trimming the pieces and can cut off the damage.”

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Posted 5 years ago

Hello Vanessa, Thank you for the review, we appreciate your feedback. We are sorry to hear two of the items was damaged in transit although we are pleased you was able to use them. We hope to see you shopping with us again soon.

Posted 5 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,377 reviews