Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,377 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,377 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 28th April 2024

Anonymous

Remland Carpets & Flooring 5 star review on 21st April 2024

Lyn H

Remland Carpets & Flooring 5 star review on 19th April 2024

Bron R

863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery turned up a few days after the order but Driver could not find the parcel. Alternative delivery company then used. Updates were inconsistent with their accuracy”

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Posted 1 year ago

“It would be better if the delay in the delivery was informed in advance.”

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Posted 1 year ago

“Carpet received on time. Delivery man dumped carpet in our hall then, literally, ran back to his van. On examining the carpet it was found that the plastic cover was ripped and that an area of the carpet had been soiled. Awaiting ti hear from Remland.”

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Posted 1 year ago

“£10 postage mm”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Very efficient online ordering system and goods as described but really unenthusiastic staff in Folkestone store”

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Posted 2 years ago

“Unfortunately the vinyl flooring that is supposed to look like a sandy beach doesn't.”

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Posted 2 years ago

“We ordered some vinyl. The product was just what we wanted, but the deliver was not. It was not delivered to our address, but dumped in a yard about half a mile away. Luckily we found out where it was and then we had to borrow a van to transport it, as the roll was 3m long!”

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Posted 2 years ago

“A generous three stars as there is a pandemic disrupting normal service, I'll assume. Flotex carpet was ordered in mid June. It is now mid August with no indication of the paid-for carpet being delivered anytime soon. Trying to stay positive.”

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Posted 2 years ago

“The product I ordered was good, however to next day delivery did not happen despite receiving an email confirming the delivery date.”

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Posted 2 years ago

“ordered this as looked just black and white but unfortunately there are marks through it like marble effect ....which to be honest looks like scratches”

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Posted 2 years ago

“Excellent customer service, very good on price. Delivery company appalling. The delivery company will drag them down, should consider using someone else. Communicated by live chat, email and phone, all very good.”

Remland Carpets & Flooring 3 star review on 2nd May 2021

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Posted 2 years ago

“Flooring is good but was delivered to wrong address!”

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Posted 2 years ago

“goods were fine. Order was late, arrived damaged.”

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Posted 3 years ago

“Vinyl was ok bit thin”

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Posted 3 years ago

“The product itself is very good but it took a while to get it here. I only received 2 x samples from 4 ordered and that was only after I'd chased it up. The vinyl had been on offer initially but because of the delay with samples it had gone back up to full price by the time I'd ordered. It took a while for delivery too. For some reason it went from Glasgow to the east of Scotland before making its way to me on the west coast. Once down it looks lovely and I'm pleased with it.”

Remland Carpets & Flooring 3 star review on 22nd April 2021

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Posted 3 years ago

“The samples we ordered took over 2 weeks to arrive...compared to competitors arriving within 1-2 days which was disappointing. I nearly gave up with ever receiving them, and wasn't too impressed. However, once the samples arrived and one was the best match colour wise....the ordering process was easy and the flooring arrived within 2-3 working days. I was also advised by the delivery company when it would be delivered .”

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Posted 3 years ago

“def not deep pile as it was described”

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Posted 3 years ago

“Ordered one style of laminate flooring but wasn’t informed that it wasn’t available for two weeks and only after I emailed. Frustrated with the delay but once they realised what was going on they gave me the chance to look for other options and were helpful from then on. Flooring is good quality though at a good price so would shop again”

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Posted 3 years ago

“Nothing wrong with the colour or quality of the vinyl or delivery. The order was for 2m length of 1m width. In fact, the width supplied turned out to less by between 60 and 75mm (unevenly cut). Fortunately the actual width required was 910mm, otherwise I would have had the inconvenience of having to return it.”

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Posted 3 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,377 reviews