Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,891 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,891 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 21st February 2026

977

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and service spoiled by poor delivery. The vinyl is great quality and the samples and ordering process were great but the delivery experience is very poor. I expected a text or for the driver to ring the door bell but instead I found the roll dumped in the front yard with a big bend in it. I understand that it is almost impossible for one person to carry a 5m roll and has to hoick it over their shoulder but this inevitably damages the vinyl in the pinch point. Fortunately the damaged point is close to the edge of the room so hopefully it won’t rip further but not ideal. I’m sure you’re aware of these issues as you very clearly warn customers they can’t complain about damaged goods unless it is pointed out to the driver. No wonder he ran away.”

Helpful Report

Posted 2 years ago

“i FOUND IT DIFFICULT TO GET THE STAFF TO DEAL WITH MY ORDER, ALSO THE SITE IS NOT EASY TO USE FOR AN ORDER”

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Posted 2 years ago

“Delivery a bit slow but arrived after a couple of weeks.”

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Posted 2 years ago

“Basically I am a happy customer. The only thing I would say for improvement is my mat wasn't cut with a straight edge off the roll (see photo) so I had to cut a straight edge myself instead of trusting the machine cut from the template.”

Helpful Report

Posted 2 years ago

“Not a happy experience. Admittedly Remland were the only ones on-line who had the carpet I wanted. Ordered on Fri 10 March, it took Remland 10 days to get round to dispatching the small piece of entrance matting. Remland chose to use DX for the delivery. Sadly DX were particularly inefficient. They said they delivered at 08.30 which was probably true but I heard no door bell and it was left at a neighbour. DX claimed to have left a ‘calling card’ but none was left. One neighbour said that they didn’t have it. It shouldn’t be up to me to chase round all the neighbours, just a simple card with a house number would solve everything. The other neighbour is a nurse and I don’t like disturbing her in case she is sleeping. It was not until the afternoon that she kindly brought the carpet to me. A very poor experience compared to dealing with other on-line retailers. Remland OK if you don’t mind waiting and can put up with DX leaving your purchase who knows where.”

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Posted 2 years ago

“The service and delivery were spot on. The colour however didn’t reflect the images on line when it arrived.”

Helpful Report

Posted 2 years ago

“While the product seems to deliver as described, the service and delivery was poor. I was advised it would arrive within 5 working days. However it was only after a week had passed and I emailed asking that I suddenly received an email saying it had been dispatched.”

Helpful Report

Posted 3 years ago

“Not the best purchase made by us, we have a new hall way carpet, and wanted to protect it so we purchase a Clear PVC type hall way runner. Cut to our specific length. It just keeps moving, the carpet is fairly long pile, but just keeps moving & doubleing up on it's self, Frustrating.”

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Posted 3 years ago

“I do hate getting asked for a review before the product has turned up. Which is taking an age. The samples were sent fast and seem to be of good quality - so good on that front.”

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Posted 3 years ago

“Delivered - couriers very good. customer service needs massive improvement - as an OAP it was hard work - glad i took pic of the advertising offer too!!!!”

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Posted 3 years ago

“great product good delivery unfortunatly an impact had broken the lid on the edge which made it impossible to reseal and it sets very quickly so lost a bit of product”

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Posted 3 years ago

“All delivered on time But vinyl damaged and 1 roll sent wrong colour But they are sorting this hopefully”

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Posted 3 years ago

“I found it reassuring to be able to speak to customer services via the phone after our online order went AWOL, but I'd say that could have been avoided by using a decent delivery company which reads the delivery notes! I will definitely be using Remland Carpets in the future, but will be ordering well in advance of installation!”

Helpful Report

Posted 3 years ago

“Best price for the flooring I wanted. Fast delivery. The roll of vinyl arrived in a roll as expected but it had been sellotaped which when removed left a glue residue on the flooring that took ages to clean off. Despite using a variety of products I was still unable to remove the residue. Luckily the flooring was too large so I was able to cut out the sticky area. Basic mistake Remland - Use an alternative method!”

Helpful Report

Posted 3 years ago

“Delivery turned up a few days after the order but Driver could not find the parcel. Alternative delivery company then used. Updates were inconsistent with their accuracy”

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Posted 3 years ago

“It would be better if the delay in the delivery was informed in advance.”

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Posted 3 years ago

“Carpet received on time. Delivery man dumped carpet in our hall then, literally, ran back to his van. On examining the carpet it was found that the plastic cover was ripped and that an area of the carpet had been soiled. Awaiting ti hear from Remland.”

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Posted 3 years ago

“£10 postage mm”

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Posted 3 years ago

“Great service.”

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Posted 4 years ago

“Very efficient online ordering system and goods as described but really unenthusiastic staff in Folkestone store”

Helpful Report

Posted 4 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,891 reviews