Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,377 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,377 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 28th April 2024

Anonymous

Remland Carpets & Flooring 5 star review on 21st April 2024

Lyn H

Remland Carpets & Flooring 5 star review on 19th April 2024

Bron R

863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well so far I have not received my flooring as it is out of stock at present. I was a bit disappointed that the full payment had been taken from my credit card before the order is received.”

Helpful Report

Posted 3 years ago

“I bought two bags , one was proper with name blue heaven on it, second all plain without any name, wasn’t sure that was right one or not , there’s wasn’t enough time to discuss this , job was important so had to fit that”

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Posted 3 years ago

“Coir matting was OK. Didn't see size of threshold so bought wrong size, didn't try to return, couldn't be bothered. Also wasn't told when it would be delivered which was annoying, but it wasn't too long a wait.”

Helpful Report

Posted 3 years ago

“Superb product arrived promptly. However, the company's advice on how to install it is incorrect. According to the manufacturers advice (and other companies that sell it) it is a floating floor covering and does not require adhesive. I questioned customer services about this only to be told that no, I needed to buy their adhesive, but to put my question in an email to them. I received no response from the email, but decided to ignore the adhesive advice and to follow the manufacturer's guidelines. Having said that, Remland sell it for a good price compared to others and the prompt delivery is reliable, so I would buy from them again.”

Helpful Report

Posted 3 years ago

“Great product and prompt delivery. Pity that the discount code sent to me after registration did not work at checkout and my subsequent email was ignored”

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Posted 3 years ago

“Good service kept well informed delivered early...no problems.”

Helpful Report

Posted 3 years ago

“A good company to do business with and a good experience. I would have liked more updates on delivery time scale, evenually called and delivery was due out next day. 3 day delivery. Coir matting arrived well wrapped in plastic sheeting. Quality was good. there were a few two/three inch tears along the one edge, for me that wasnt a probem as these were in the excess to requirement area. If the whole area of matt was needed then the coir would have been ok as the thick rubber backing holds the tufts in place.”

Helpful Report

Posted 3 years ago

“The boxes containing the vinyl flooring were both badly ripped. The product inside was ok but really not best ever. I know the stock came straight from the manufacturer so accept out of control of Remland.”

Helpful Report

Posted 3 years ago

“The vinyl we purchased is lovely and exactly what we were after however we are very disappointed that the delivery was left dumped on our driveway without any note.”

Helpful Report

Posted 3 years ago

“Ordered 8 x scotia for delivery which is £8.95 (1-3 days). Never arrived. Contacted Remland after 8 days who said it must have been lost. Difficult to believe as scotia is 2.4 metres long and packed in a 3 metre long tube. Probably never sent in the first place. Anyway, they sorted it and sent me 'another' batch which miraculously arrived after 3 days. Quality of product is decent as I have bought this product from them previously, and I will use them again despite the shipping issue on this occasion.”

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Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“Delivery and materials where fine but took a very long time from order to delivery.”

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Posted 3 years ago

“The communication could have been better , I waited over two weeks for my flooring and I had to do all the following up, When the flooring arrived it was damaged , fortunately I managed to fit the flooring with the damage to the outside making it not to noticeable”

Helpful Report

Posted 3 years ago

“Vinyl was of good quality however the communication regarding delivery was left wanting, order was still showing as being processed a week after order was placed and was delivered the next day after requesting an update via online chat. I will order again as price and quality is faultless just need better communication regarding delivery.”

Remland Carpets & Flooring 3 star review on 25th June 2020

Helpful Report

Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“The flooring was well made, arrived promptly and looks good once fitted. It was fortunate that I allowed a bit extra in case I made a mistake as there was a corner missing from the flooring - effectively reducing the useable area and forcing my choice of how best to cut the floor to fit!”

Helpful Report

Posted 3 years ago

“Tape came very quick but still waiting for the caroet. Told 3 to 4 days from order then changed your mind now 5 to 10 days. Still waiting. ?”

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Posted 3 years ago

“I love the floor, but it is very thin compared to other cushion floors that I have had. I am also very puzzled as to why the roll or flooring itself was covered in tape, rather than just the packaging. I now have several stripes of sticky glue where the tape was that will not wash off. I have tried everything bit it will not budge and spoils the look and feel of the floor. If someone walks on those areas in their socks, they stick to the residue, pulling the floor up slightly which creates air bubbles, and then leaves fluff in the glue which makes the floor look dirty.”

Helpful Report

Posted 4 years ago

“Buying the product on-line was no problem but the roll of Marmoleum was not sufficiently protected by the packaging to prevent some damage occuring during transit. Sending it back would have been more trouble than it was worth, so I reluctantly accepted what was delivered.”

Helpful Report

Posted 4 years ago

“Good service, but was disappointed with the quality of the tub of adhesive. There was a lot of dried out material in the tub, making it lumpy. Don't know if it was old, but had 10/19 printed on a label on the lid. Also is not covering the area suggested and will probably have to buy another one.”

Helpful Report

Posted 4 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,377 reviews