Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,379 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,379 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 28th April 2024

Anonymous

Remland Carpets & Flooring 5 star review on 21st April 2024

Lyn H

Remland Carpets & Flooring 5 star review on 19th April 2024

Bron R

863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please update me about my refund. K.R, Lea Links”

Helpful Report

Posted 1 year ago

“Not happy as still have not received Lino yet, have called twice but no one ever gets back to me,will try calling again on Monday 2nd May”

Helpful Report

Posted 2 years ago

“We checked availability of Lino before ordering. It was meant to be available but was then told it wasn’t. Delivery date changed 3 times. Samples didn’t all arrive. Am still waiting on one. Alternative Lino ordered and this arrived with packaging damaged. Not very impressed”

Helpful Report

Posted 2 years ago

“We bought this carpet because remland said it was easy to clean and that's not the case,I have contacted them a few times and they aren't replying, I have wrote to them again and if I don't get an reply I am going to trade and standards”

Helpful Report

Posted 2 years ago

“If there was a zero star I would use that one. I ordered carpet tiles from here only to see that when they arrived they were the wrong colour. They looked nothing like in the photo. I have tried contacting them about this to no avail. Horrible Experience!”

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Posted 2 years ago

“Have not received this item yet so will review when it comes”

Helpful Report

Posted 2 years ago

“Have not received them yet. The long tube that was dropped to our address which the builder signed for was actually a local framer down the road. Our order has not turned up yet. If you could please find out where it went and have it delivered to us that would be fantastic as the builder is needing it in the coming week. We understand it is most likely the courier fault as he must have grabbed the wrong tube to us but we have not had anyone contact us to say someone has our shipment.”

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Posted 2 years ago

“Remland needed a lot of chasing both in the invoicing and in the delivery. The carpet itself is fine but after all that is Forbo not Remland”

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Posted 2 years ago

“Never received my items ordered and no reply”

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Posted 2 years ago

“Not received our order”

Helpful Report

Posted 2 years ago

“Ordered a door butt, payed £30 received a piece of wood I could have paid a £5 for waste of money, no idea when it was turning up and a big disapointment”

Helpful Report

Posted 2 years ago

“Possibly the worst company I have ever had the displeasure of dealing with. Avoid.”

Helpful Report

Posted 2 years ago

“Vinyl arrived mis printed looks terrible - complained via email and no response. Rubbish product and rubbish service”

Helpful Report

Posted 2 years ago

“NOT HAPPY! Original website showed a gey coir mat. Ordered and paid £65 Mat arrived a purple/brown colour. New website still advertises a grey coir mat but the picture now shows purple/brown.”

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Posted 2 years ago

“I Thank you for asking me. I ordered a piece of carpet on 9th February, and my credit card was immediately deductedby some £210. 84. Since then I have had no contact with this Company excepting promised delivery dates first of 12th March, then 19th, then finally 'your carpet has left the warehouse and will be delivered on the 24th'. No carpet has been forthcoming and I have now given up hope of concluding this matter amicably. I am requesting immediate return of the £210. 84 failing which I presume I have been victim of a fraud, and will proceed accordingly. At no point have I been offered any excuse or explanation, or indeed any apology for such inattention to service, and on this basis cannot recomend this Company”

Helpful Report

Posted 3 years ago

“Well after waiting a month for my flooring was sent wrong colour so was asked to send image of it which i did at beginning of the week and another email but havnt even had a reply not good enough”

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Posted 3 years ago

“Bought the carpet Had it laid it had track marks across it. Took photos. Accepted defective. Sending a new one but who refunds the cost of it being laid !!!”

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Posted 3 years ago

“Order been late long time to deliver and also the price too high”

Helpful Report

Posted 3 years ago

“Very poor customer service had to make two phone calls to chase order both calls held in a queue for over 35 mins each time with no apology when answered. Will not return or recommend this company .”

Helpful Report

Posted 3 years ago

“Poor. Not on time. Let me down for a job. Still don’t have item”

Helpful Report

Posted 3 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,379 reviews