Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 5,004 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 5,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 4 star review on 17th August 2026

988

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My vinyl was shipped from you to Denmark with no proction other than some plastic see the result”

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Posted 2 years ago

“When I eventually get my order or an email telling me when my tiles are coming I may write a review. Very disappointed. I spoke to customer services on the 9th August who told me the tiles had arrived at the depot. It is now the 12th August and no more communication at all.”

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Posted 3 years ago

“Im really not sure how they have so many good reviews ! My vinyl is terrible quality so thin i should of gone with online carpets who did my lounge ! Terrible quality !”

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Posted 3 years ago

Hello Kyle, Thank you for your review. I'm sorry to hear about your experience with our vinyl. We take customer feedback seriously and appreciate you bringing this to our attention. We apologise that your vinyl did not meet your expectations however we take good care to ensure all the product specs on our website are clearly written in our descriptions to avoid any disappointment with the expectation of our products. We sell vinyl flooring ranging from 2mm up to 5.5mm and offer free samples so qualities can be checked before ordering. Apologies you are not satisfied. Please email us and we can arrange with you to get this collected. Thank you for taking the time to share your feedback, and we hope to have the chance to improve your perception of our products and services.

Posted 3 years ago

“I am still waiting for delivery. It is now at least 3 days late.”

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Posted 3 years ago

“I notice that the unfavourable review I wrote this week does not appear?”

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Posted 3 years ago

“Very slow to dispatch given very high delivery charge”

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Posted 3 years ago

“Our order was NOT fulfilled by the date promised and we were then told that it would be another 3 months before it would arrive. This may or may not be the fault of Remland but they really need to update their customer care process as we received an e-mail a couple of days before the due delivery date to say that our order HAD been dispatched only to receive another one on the day the delivery was due to say that it hadn't been dispatched and the next possible due date would be it Jan 2023. We had planned a good deal of work in the room were the floor covering was to be going which will need to remain unfinished for a very long period. This is not a good way to keep customers or have they recommend Remland to others.”

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Posted 3 years ago

“The flooring took longer to arrive than we thought- we had booked fitters to ensure a perfect finish. In fortunately when they and we unpacked the flooring there was a large deep gouge through the centre of the roll several layers deep. Fortunately the fitters were able to salvage a piece big enough for our bathroom, but our porch and utility room remain uncovered. Unfortunately on the afternoon of the fitting we had to leave home to be with my father in law who was dying so since then it’s all been pretty full on. Will happily send pictures, death certificate etc but we don’t feel paying for flooring we can’t use is fair. I look forward to your call. Thank you.”

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Posted 3 years ago

“It took around 3 months to get the vinyl bathroom flooring we wanted .. never again will we order from you”

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Posted 4 years ago

Hello Kenneth, Thank you for taking the time to review us. I am really sorry you are not happy with the delivery time on the order. The vinyl flooring you purchased is made to order and states this in the product description. We rang and emailed you to ensure you were up to date with your order and to keep you posted. I do apologise for the waiting time but this was out of our control as the flooring is made to order. We have taken your feedback onboard and will use it to improve our operations in the future.

Posted 4 years ago

“We ordered an 8.5m x 4m roll of luxury vinyl. The service and delivery was 5 star, though not sure how a lot of people would have been to have got the delivery to where they wanted it as it needs 2 people and there was only a single delivery driver. The reason for the 1 star is that I was short-changed. We only got 7.75m x 4m which meant we could not cut the roll up as we needed and had a lot of wastage. I sent an email asking for the money back for the 3 sq meters that we were short-changed (ignoring that we lost several more square meters wastage because we couldn't cut it as we wanted). The company didn't have the courtesy to reply to my email (nearly 2 weeks now), which is disgusting, given that they are at fault. I strongly suggest you measure the full length before cutting it if you can. We didn't have that luxury as we didn't have a space to roll it out fully. Maybe they will reply now I have had to give this review.”

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Posted 4 years ago

“delivered to an address in basildon not to me in ilford,i cant understand why. i still waiting for my refund after a week of asking to cancel the transaction....”

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Posted 4 years ago

“The vinyl did not arrive”

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Posted 4 years ago

“Please update me about my refund. K.R, Lea Links”

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Posted 4 years ago

“Not happy as still have not received Lino yet, have called twice but no one ever gets back to me,will try calling again on Monday 2nd May”

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Posted 4 years ago

“We checked availability of Lino before ordering. It was meant to be available but was then told it wasn’t. Delivery date changed 3 times. Samples didn’t all arrive. Am still waiting on one. Alternative Lino ordered and this arrived with packaging damaged. Not very impressed”

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Posted 4 years ago

“We bought this carpet because remland said it was easy to clean and that's not the case,I have contacted them a few times and they aren't replying, I have wrote to them again and if I don't get an reply I am going to trade and standards”

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Posted 4 years ago

“If there was a zero star I would use that one. I ordered carpet tiles from here only to see that when they arrived they were the wrong colour. They looked nothing like in the photo. I have tried contacting them about this to no avail. Horrible Experience!”

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Posted 4 years ago

“Have not received this item yet so will review when it comes”

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Posted 4 years ago

“Have not received them yet. The long tube that was dropped to our address which the builder signed for was actually a local framer down the road. Our order has not turned up yet. If you could please find out where it went and have it delivered to us that would be fantastic as the builder is needing it in the coming week. We understand it is most likely the courier fault as he must have grabbed the wrong tube to us but we have not had anyone contact us to say someone has our shipment.”

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Posted 4 years ago

“Remland needed a lot of chasing both in the invoicing and in the delivery. The carpet itself is fine but after all that is Forbo not Remland”

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Posted 4 years ago

Remland Carpets & Flooring is rated 4.8 based on 5,004 reviews