Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,791 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 24th October 2025

NIGEL J

Remland Carpets & Flooring 2 star review on 19th October 2025

Simon T

Remland Carpets & Flooring 5 star review on 18th October 2025

Ani D

Remland Carpets & Flooring 5 star review on 17th October 2025

Lauren M

973

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took too long to get threshold bars When they arrived there was dramatic shade difference between the threshold bars. Very dissatisfied”

Helpful Report

Posted 6 years ago

Hello there, Thank you for reviewing us. We sent out an email to let you know that the Threshold's was currently out of stock. Our apologises that you are not happy with the service you received. The wooden Thresholds are a natural wood product, therefore the shades will vary slightly. We hope to see you online again soon .

Posted 6 years ago

“6 days on from placing my order we have still not received delivery and cannot get a straight answer out of Remland. if you are buying online I advise checking other stockists on eBay first - prices there are much the same and at least you have recourse to eBay's complaints procedure if your order doesn't turn up.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. We advise 3-5 Working days for the vinyl you ordered. Your vinyl was a day delayed due to a very bad crash on the M1 which caused major traffic and unfortunately all the drivers going towards Scotland was unsuccessful with delivering the goods loaded on the trucks. As soon as we had this information we kept you updated. Our apologises that you was not happy with the service you received. We hope to see you online again soon.

Posted 6 years ago

“We still haven't received our samples, so not a great review sorry! We would like to place an order as soon as possible, but a little concerned to do so, as don't want to be waiting this long for it!”

Helpful Report

Posted 6 years ago

Hello, We are really sorry to hear you did not receive your samples. We have emailed you so you can check to see if we have the correct address. Our apologises for this.

Posted 6 years ago

“Ordered 5m x 3.5m got 4.95m x3.7m, if your in the trade you will know carpet can be 1.25% under size on width of roll. I got caught out now I have a gap along skirting! No "good will" to fix as I should have read small print! or known I would get less than what is ordered. My advise read ALL the t's & c's so you dont get stung!”

Helpful Report

Posted 6 years ago

HI there, Sorry about this inconvenience, we did offer to help you with offering enough carpet to make a join. Sadly, as you fitted the carpet we was not able to take it back as return. We also would not advise using the width of a carpet as the length as this issue is common, your fitter should of let you know this. Once again we apologise for the inconvenience of this, if the carpet was unfitted we would of been able to accept the return.

Posted 6 years ago

“I recently ordered a few samples and they where so small the pattern wasn’t visible... you’ve lost yourself a sale! I must add the envelope they came in was four times the size of the sample... common sense prevails!!!!”

Helpful Report

Posted 6 years ago

HI Yvonne, We order the samples directly through the manufacturers, I will pass on your review to them. Sorry that the sample was not much help.

Posted 6 years ago

“Coir matting had hole in the middle of the large piece. Managed to cut around it for our unusual shaped porch but that was lucky. Customer service response was once it is cut its too late, which is fair enough but how can they be happy with photographic evidence of their faulty product!!!!!”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review. We hate to quote the "T's & C's" but we do state that it is crucial that the product is checked at delivery of the goods to ensure that the product is okay. As per your email, you had laid the coir matting and cut into it so unfortunately there is not a lot we can do as the piece had been used. Thank you for placing your order with us, we hope to see you online again soon.

Posted 6 years ago

“Never received order.”

Helpful Report

Posted 7 years ago

Hi Phil, We contacted you regarding this as we had an address error on our system for the delivery address for your goods to be sent to. We are now glad you have received your carpet and that you called to let us know you are happy with the service. We hope to see to see you online again soon :)

Posted 6 years ago

“Too industrial for my home and they won't let me return”

Helpful Report

Posted 7 years ago

Hello Annabelle, We agreed that your matting could be returned back to us but you would need to do so at your own cost as we do not provide free returns. Sorry about this.

Posted 6 years ago

“Customer service is poor and they send the wrong colours then expect you to fork out for postage to send back there mistake! Wont be buying from again”

Helpful Report

Posted 7 years ago

“I am sorry to say that you sent me the wrong product and I still haven't received the right one! I did ring to query what I had been sent and from that point of view i had a very helpful response and a polite man who said he would sort it out. then a second call to say you were out of stock and so I'm still waiting.”

Helpful Report

Posted 13 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,791 reviews