Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 5,004 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 5,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 16th August 2026

Francis D

Remland Carpets & Flooring 5 star review on 15th March 2026

Eranda M

Remland Carpets & Flooring 5 star review on 6th March 2026

OMOLARA O

987

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt receive my order, had to buy what I needed from elsewhere, as you cant leave no stars will have to leave one”

Helpful Report

Posted 7 years ago

Hello Penny, Thankyou for your review. We did send your order out on the 17th of June, we have contacted the couriers and they have apologised as your goods was lost in transit. As you have only just brought this to our attention we was unfortunately unaware of this until now. I have checked your account and the funds have been refunded back to you yesterday. Please accept our apologies for the inconvenience which may have been caused by this. Kind regards, Marie-Louise Gerrard. ONLINE SALES EXECUTIVE

Posted 7 years ago

“Product was exactly as described, and arrived when scheduled. Great service and price.”

Helpful Report

Posted 7 years ago

Hello Ben, Many thanks for your review, we hope to see you online again soon

Posted 7 years ago

“I sent off for free samples which took over a week to arrive and when they did come they were snippets which make it impossible to get an overall view before buying. Sorry - a big thumbs down!”

Helpful Report

Posted 7 years ago

Hi Jane, We are only able to send a sample which fits inside of the 10cm x 10cm box we have. Sorry this was not big enough for you.

Posted 7 years ago

“I am still yet to receive my product I purchased. I am very disappointed with Remland Carpets However, the only good thing was the communication with Marie who is very quick at responding.”

Helpful Report

Posted 7 years ago

Hello Sean, Thank you for leaving a review. Your goods was sent out directly by the manufacturer (FORBO) and the delivery was completely out of our hands. Due to a bad accident which occurred it unfortunately caused major delays with getting orders out for delivery. We are glad the goods are now with you. Please accept our apologises for any inconvenience this may have caused.

Posted 7 years ago

“Misleading information on barrier Matt. Very disappointed emailed to share our dissatisfaction”

Helpful Report

Posted 7 years ago

Hello Mr Lomas, Thanks for the feedback. As explained on the phone the image shows the the Rib does run up the roll not across. We are glad that this issue has now been sorted and the matting has be returned back to us for a bigger size.

Posted 7 years ago

“Wrong vinyl sent , not the one we ordered from sample sent, only found out when fitter came to fit it. Had to let him fit it or pay for nothing. Very dissapointed Alan”

Helpful Report

Posted 7 years ago

Hello Alan, I have tried to give you a call this afternoon to explain that the sample and vinyl you have received is the same. Vinyl is made in different batches and the colours do vary slightly from batch to batch. This is why the sample and flooring look slightly a different colour. My apologises for this inconvenience. If you do place another order with us please let me know and I will activate you a discount voucher to use at the checkout. Kind Regards, Marie Gerrard. Online Sales Executive

Posted 7 years ago

“Ordered a sample still waiting 10 days on 😳”

Helpful Report

Posted 7 years ago

Hi Jonathan, Thanks for the review. I replied to your email as I explained the free sampling service is not next day as the marketing team does not work weekends. You actually placed the order for the Free sample on the 9th Feb, which was 5 days ago. We then sent it out on Tuesday so it should be with you within the next few days. Kind regards, Marie Gerrard Online Sales Executive

Posted 7 years ago

“Took too long to get threshold bars When they arrived there was dramatic shade difference between the threshold bars. Very dissatisfied”

Helpful Report

Posted 7 years ago

Hello there, Thank you for reviewing us. We sent out an email to let you know that the Threshold's was currently out of stock. Our apologises that you are not happy with the service you received. The wooden Thresholds are a natural wood product, therefore the shades will vary slightly. We hope to see you online again soon .

Posted 7 years ago

“6 days on from placing my order we have still not received delivery and cannot get a straight answer out of Remland. if you are buying online I advise checking other stockists on eBay first - prices there are much the same and at least you have recourse to eBay's complaints procedure if your order doesn't turn up.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review. We advise 3-5 Working days for the vinyl you ordered. Your vinyl was a day delayed due to a very bad crash on the M1 which caused major traffic and unfortunately all the drivers going towards Scotland was unsuccessful with delivering the goods loaded on the trucks. As soon as we had this information we kept you updated. Our apologises that you was not happy with the service you received. We hope to see you online again soon.

Posted 7 years ago

“We still haven't received our samples, so not a great review sorry! We would like to place an order as soon as possible, but a little concerned to do so, as don't want to be waiting this long for it!”

Helpful Report

Posted 7 years ago

Hello, We are really sorry to hear you did not receive your samples. We have emailed you so you can check to see if we have the correct address. Our apologises for this.

Posted 7 years ago

“Ordered 5m x 3.5m got 4.95m x3.7m, if your in the trade you will know carpet can be 1.25% under size on width of roll. I got caught out now I have a gap along skirting! No "good will" to fix as I should have read small print! or known I would get less than what is ordered. My advise read ALL the t's & c's so you dont get stung!”

Helpful Report

Posted 7 years ago

HI there, Sorry about this inconvenience, we did offer to help you with offering enough carpet to make a join. Sadly, as you fitted the carpet we was not able to take it back as return. We also would not advise using the width of a carpet as the length as this issue is common, your fitter should of let you know this. Once again we apologise for the inconvenience of this, if the carpet was unfitted we would of been able to accept the return.

Posted 7 years ago

“I recently ordered a few samples and they where so small the pattern wasn’t visible... you’ve lost yourself a sale! I must add the envelope they came in was four times the size of the sample... common sense prevails!!!!”

Helpful Report

Posted 7 years ago

HI Yvonne, We order the samples directly through the manufacturers, I will pass on your review to them. Sorry that the sample was not much help.

Posted 7 years ago

“Coir matting had hole in the middle of the large piece. Managed to cut around it for our unusual shaped porch but that was lucky. Customer service response was once it is cut its too late, which is fair enough but how can they be happy with photographic evidence of their faulty product!!!!!”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review. We hate to quote the "T's & C's" but we do state that it is crucial that the product is checked at delivery of the goods to ensure that the product is okay. As per your email, you had laid the coir matting and cut into it so unfortunately there is not a lot we can do as the piece had been used. Thank you for placing your order with us, we hope to see you online again soon.

Posted 7 years ago

“Never received order.”

Helpful Report

Posted 7 years ago

Hi Phil, We contacted you regarding this as we had an address error on our system for the delivery address for your goods to be sent to. We are now glad you have received your carpet and that you called to let us know you are happy with the service. We hope to see to see you online again soon :)

Posted 7 years ago

“Too industrial for my home and they won't let me return”

Helpful Report

Posted 7 years ago

Hello Annabelle, We agreed that your matting could be returned back to us but you would need to do so at your own cost as we do not provide free returns. Sorry about this.

Posted 7 years ago

“Customer service is poor and they send the wrong colours then expect you to fork out for postage to send back there mistake! Wont be buying from again”

Helpful Report

Posted 7 years ago

“I am sorry to say that you sent me the wrong product and I still haven't received the right one! I did ring to query what I had been sent and from that point of view i had a very helpful response and a polite man who said he would sort it out. then a second call to say you were out of stock and so I'm still waiting.”

Helpful Report

Posted 13 years ago

Remland Carpets & Flooring is rated 4.8 based on 5,004 reviews