Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,379 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,379 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 28th April 2024

Anonymous

Remland Carpets & Flooring 5 star review on 21st April 2024

Lyn H

Remland Carpets & Flooring 5 star review on 19th April 2024

Bron R

863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coir matting had hole in the middle of the large piece. Managed to cut around it for our unusual shaped porch but that was lucky. Customer service response was once it is cut its too late, which is fair enough but how can they be happy with photographic evidence of their faulty product!!!!!”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your review. We hate to quote the "T's & C's" but we do state that it is crucial that the product is checked at delivery of the goods to ensure that the product is okay. As per your email, you had laid the coir matting and cut into it so unfortunately there is not a lot we can do as the piece had been used. Thank you for placing your order with us, we hope to see you online again soon.

Posted 5 years ago

“Never received order.”

Helpful Report

Posted 5 years ago

Hi Phil, We contacted you regarding this as we had an address error on our system for the delivery address for your goods to be sent to. We are now glad you have received your carpet and that you called to let us know you are happy with the service. We hope to see to see you online again soon :)

Posted 5 years ago

“Too industrial for my home and they won't let me return”

Helpful Report

Posted 5 years ago

Hello Annabelle, We agreed that your matting could be returned back to us but you would need to do so at your own cost as we do not provide free returns. Sorry about this.

Posted 5 years ago

“Customer service is poor and they send the wrong colours then expect you to fork out for postage to send back there mistake! Wont be buying from again”

Helpful Report

Posted 5 years ago

“I am sorry to say that you sent me the wrong product and I still haven't received the right one! I did ring to query what I had been sent and from that point of view i had a very helpful response and a polite man who said he would sort it out. then a second call to say you were out of stock and so I'm still waiting.”

Helpful Report

Posted 11 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,379 reviews