Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 5,004 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 5,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 16th August 2026

Francis D

Remland Carpets & Flooring 5 star review on 15th March 2026

Eranda M

Remland Carpets & Flooring 5 star review on 6th March 2026

OMOLARA O

987

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my items ordered and no reply”

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Posted 4 years ago

“Not received our order”

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Posted 4 years ago

“Ordered a door butt, payed £30 received a piece of wood I could have paid a £5 for waste of money, no idea when it was turning up and a big disapointment”

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Posted 5 years ago

“Possibly the worst company I have ever had the displeasure of dealing with. Avoid.”

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Posted 5 years ago

“Vinyl arrived mis printed looks terrible - complained via email and no response. Rubbish product and rubbish service”

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Posted 5 years ago

“NOT HAPPY! Original website showed a gey coir mat. Ordered and paid £65 Mat arrived a purple/brown colour. New website still advertises a grey coir mat but the picture now shows purple/brown.”

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Posted 5 years ago

“I Thank you for asking me. I ordered a piece of carpet on 9th February, and my credit card was immediately deductedby some £210. 84. Since then I have had no contact with this Company excepting promised delivery dates first of 12th March, then 19th, then finally 'your carpet has left the warehouse and will be delivered on the 24th'. No carpet has been forthcoming and I have now given up hope of concluding this matter amicably. I am requesting immediate return of the £210. 84 failing which I presume I have been victim of a fraud, and will proceed accordingly. At no point have I been offered any excuse or explanation, or indeed any apology for such inattention to service, and on this basis cannot recomend this Company”

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Posted 5 years ago

“Well after waiting a month for my flooring was sent wrong colour so was asked to send image of it which i did at beginning of the week and another email but havnt even had a reply not good enough”

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Posted 5 years ago

“Bought the carpet Had it laid it had track marks across it. Took photos. Accepted defective. Sending a new one but who refunds the cost of it being laid !!!”

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Posted 5 years ago

“Order been late long time to deliver and also the price too high”

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Posted 6 years ago

“Very poor customer service had to make two phone calls to chase order both calls held in a queue for over 35 mins each time with no apology when answered. Will not return or recommend this company .”

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Posted 6 years ago

“Poor. Not on time. Let me down for a job. Still don’t have item”

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Posted 6 years ago

“I needed a metre by 80cms and asked that if I paid for the whole sq mtr could they please cut it only to 80 cms. I was told it wasn’t possible. However, when the matting arrived it had obviously been cut from a roll and both ends had been cut crookedly meaning I had to trim both ends- not an easy task for s 79 year old woman.”

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Posted 6 years ago

“Very disappointed - not black and white as shown in the photo. It’s very definitely cream so completely unsuitable”

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Posted 6 years ago

Hello, Thank you for your feedback. The Majestic Victorian tile does state in the description that the flooring is cream not white, apologises that the image is misleading. We hope to see you online again soon.

Posted 6 years ago

“I was advised to go online to order samples and was charged what I consider far too.much for the tiny samples I was sent. Unfortunately the colours were wro g but I won't pay again for more tiny samples”

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Posted 6 years ago

Hello Sally, Thank you for your review, we appreciate you leaving this. We do not charge for the samples, only for the P&P due to the high demand we have of sampling. We sadly can only send out what is able to fit in our sampling boxes.

Posted 6 years ago

“Sent wrong size. Shocking service”

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Posted 6 years ago

Hello Rachel, Thank you for your review. We are really sorry that the wrong size was sent out of your vinyl. We are glad this issue is now resolved with a new piece being sent out and a discount voucher to use in the future for the inconvenience. Please accept our apologises for this inconvenience.

Posted 6 years ago

“Poor, told next day but took 5 and was still charged for next day.”

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Posted 6 years ago

Hello Daniel, Thank you for your review. We do not offer next day delivery, the charge for delivery is a standard 3-5 working day service. We appreciate all feedback and will be looking to offer next day services soon.

Posted 6 years ago

“I ordered a vinyl lino sample from you and the item took 4 days before I received it. The quality of sample looked cheap, it did not worth the price. Sorry I found a better quality and cheaper prices.”

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Posted 6 years ago

Hi Elaine, Thank you for your feedback. Our sampling service takes 3-5 days to deliver due to the high volume of samples we receive. Sorry to hear that the sample was not suitable for you, we are glad you was able to make a decision on the flooring after receiving the sample.

Posted 6 years ago

“This is beige rather than grey . Also received an email to say would be delivered on Monday .. it came Tuesday”

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Posted 6 years ago

“Arrived with scagged with cuts and Rips on one end, did not have time to return and reorder”

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Posted 7 years ago

Hello there, Many thanks for your review, we are sorry to hear the vinyl arrived to you damaged. Please email help@remlandcarpets.co.uk with Image of the damage and we can arrange for a refund for you. Apologies for any inconvenience.

Posted 7 years ago

Remland Carpets & Flooring is rated 4.8 based on 5,004 reviews