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Remland Carpets & Flooring Reviews

4.8 Rating 4,379 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

Company Reviews

Product Reviews

4.8

Based on 4,379 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 28th April 2024

Remland Carpets & Flooring 5 star review on 21st April 2024

Remland Carpets & Flooring 5 star review on 21st April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a metre by 80cms and asked that if I paid for the whole sq mtr could they please cut it only to 80 cms. I was told it wasn’t possible. However, when the matting arrived it had obviously been cut from a roll and both ends had been cut crookedly meaning I had to trim both ends- not an easy task for s 79 year old woman.”

Posted 4 years ago

“Very disappointed - not black and white as shown in the photo. It’s very definitely cream so completely unsuitable”

Posted 4 years ago

Hello, Thank you for your feedback. The Majestic Victorian tile does state in the description that the flooring is cream not white, apologises that the image is misleading. We hope to see you online again soon.

Posted 4 years ago

“I was advised to go online to order samples and was charged what I consider far too.much for the tiny samples I was sent. Unfortunately the colours were wro g but I won't pay again for more tiny samples”

Posted 4 years ago

Hello Sally, Thank you for your review, we appreciate you leaving this. We do not charge for the samples, only for the P&P due to the high demand we have of sampling. We sadly can only send out what is able to fit in our sampling boxes.

Posted 4 years ago

“Sent wrong size. Shocking service”

Posted 4 years ago

Hello Rachel, Thank you for your review. We are really sorry that the wrong size was sent out of your vinyl. We are glad this issue is now resolved with a new piece being sent out and a discount voucher to use in the future for the inconvenience. Please accept our apologises for this inconvenience.

Posted 4 years ago

“Poor, told next day but took 5 and was still charged for next day.”

Posted 4 years ago

Hello Daniel, Thank you for your review. We do not offer next day delivery, the charge for delivery is a standard 3-5 working day service. We appreciate all feedback and will be looking to offer next day services soon.

Posted 4 years ago

“I ordered a vinyl lino sample from you and the item took 4 days before I received it. The quality of sample looked cheap, it did not worth the price. Sorry I found a better quality and cheaper prices.”

Posted 4 years ago

Hi Elaine, Thank you for your feedback. Our sampling service takes 3-5 days to deliver due to the high volume of samples we receive. Sorry to hear that the sample was not suitable for you, we are glad you was able to make a decision on the flooring after receiving the sample.

Posted 4 years ago

“This is beige rather than grey . Also received an email to say would be delivered on Monday .. it came Tuesday”

Posted 4 years ago

“Arrived with scagged with cuts and Rips on one end, did not have time to return and reorder”

Posted 4 years ago

Hello there, Many thanks for your review, we are sorry to hear the vinyl arrived to you damaged. Please email help@remlandcarpets.co.uk with Image of the damage and we can arrange for a refund for you. Apologies for any inconvenience.

Posted 4 years ago

“Didnt receive my order, had to buy what I needed from elsewhere, as you cant leave no stars will have to leave one”

Posted 4 years ago

Hello Penny, Thankyou for your review. We did send your order out on the 17th of June, we have contacted the couriers and they have apologised as your goods was lost in transit. As you have only just brought this to our attention we was unfortunately unaware of this until now. I have checked your account and the funds have been refunded back to you yesterday. Please accept our apologies for the inconvenience which may have been caused by this. Kind regards, Marie-Louise Gerrard. ONLINE SALES EXECUTIVE

Posted 4 years ago

“Product was exactly as described, and arrived when scheduled. Great service and price.”

Posted 4 years ago

Hello Ben, Many thanks for your review, we hope to see you online again soon

Posted 4 years ago

“I sent off for free samples which took over a week to arrive and when they did come they were snippets which make it impossible to get an overall view before buying. Sorry - a big thumbs down!”

Posted 5 years ago

Hi Jane, We are only able to send a sample which fits inside of the 10cm x 10cm box we have. Sorry this was not big enough for you.

Posted 5 years ago

“I am still yet to receive my product I purchased. I am very disappointed with Remland Carpets However, the only good thing was the communication with Marie who is very quick at responding.”

Posted 5 years ago

Hello Sean, Thank you for leaving a review. Your goods was sent out directly by the manufacturer (FORBO) and the delivery was completely out of our hands. Due to a bad accident which occurred it unfortunately caused major delays with getting orders out for delivery. We are glad the goods are now with you. Please accept our apologises for any inconvenience this may have caused.

Posted 5 years ago

“Misleading information on barrier Matt. Very disappointed emailed to share our dissatisfaction”

Posted 5 years ago

Hello Mr Lomas, Thanks for the feedback. As explained on the phone the image shows the the Rib does run up the roll not across. We are glad that this issue has now been sorted and the matting has be returned back to us for a bigger size.

Posted 5 years ago

“Wrong vinyl sent , not the one we ordered from sample sent, only found out when fitter came to fit it. Had to let him fit it or pay for nothing. Very dissapointed Alan”

Posted 5 years ago

Hello Alan, I have tried to give you a call this afternoon to explain that the sample and vinyl you have received is the same. Vinyl is made in different batches and the colours do vary slightly from batch to batch. This is why the sample and flooring look slightly a different colour. My apologises for this inconvenience. If you do place another order with us please let me know and I will activate you a discount voucher to use at the checkout. Kind Regards, Marie Gerrard. Online Sales Executive

Posted 5 years ago

“Ordered a sample still waiting 10 days on 😳”

Posted 5 years ago

Hi Jonathan, Thanks for the review. I replied to your email as I explained the free sampling service is not next day as the marketing team does not work weekends. You actually placed the order for the Free sample on the 9th Feb, which was 5 days ago. We then sent it out on Tuesday so it should be with you within the next few days. Kind regards, Marie Gerrard Online Sales Executive

Posted 5 years ago

“Took too long to get threshold bars When they arrived there was dramatic shade difference between the threshold bars. Very dissatisfied”

Posted 5 years ago

Hello there, Thank you for reviewing us. We sent out an email to let you know that the Threshold's was currently out of stock. Our apologises that you are not happy with the service you received. The wooden Thresholds are a natural wood product, therefore the shades will vary slightly. We hope to see you online again soon .

Posted 5 years ago

“6 days on from placing my order we have still not received delivery and cannot get a straight answer out of Remland. if you are buying online I advise checking other stockists on eBay first - prices there are much the same and at least you have recourse to eBay's complaints procedure if your order doesn't turn up.”

Posted 5 years ago

Hello there, Thank you for your review. We advise 3-5 Working days for the vinyl you ordered. Your vinyl was a day delayed due to a very bad crash on the M1 which caused major traffic and unfortunately all the drivers going towards Scotland was unsuccessful with delivering the goods loaded on the trucks. As soon as we had this information we kept you updated. Our apologises that you was not happy with the service you received. We hope to see you online again soon.

Posted 5 years ago

“We still haven't received our samples, so not a great review sorry! We would like to place an order as soon as possible, but a little concerned to do so, as don't want to be waiting this long for it!”

Posted 5 years ago

Hello, We are really sorry to hear you did not receive your samples. We have emailed you so you can check to see if we have the correct address. Our apologises for this.

Posted 5 years ago

“Ordered 5m x 3.5m got 4.95m x3.7m, if your in the trade you will know carpet can be 1.25% under size on width of roll. I got caught out now I have a gap along skirting! No "good will" to fix as I should have read small print! or known I would get less than what is ordered. My advise read ALL the t's & c's so you dont get stung!”

Posted 5 years ago

HI there, Sorry about this inconvenience, we did offer to help you with offering enough carpet to make a join. Sadly, as you fitted the carpet we was not able to take it back as return. We also would not advise using the width of a carpet as the length as this issue is common, your fitter should of let you know this. Once again we apologise for the inconvenience of this, if the carpet was unfitted we would of been able to accept the return.

Posted 5 years ago

“I recently ordered a few samples and they where so small the pattern wasn’t visible... you’ve lost yourself a sale! I must add the envelope they came in was four times the size of the sample... common sense prevails!!!!”

Posted 5 years ago

HI Yvonne, We order the samples directly through the manufacturers, I will pass on your review to them. Sorry that the sample was not much help.

Posted 5 years ago

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Remland Carpets & Flooring is rated 4.8 based on 4,379 reviews