Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,794 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 4th November 2025

Remland Carpets & Flooring 5 star review on 17th October 2025

Lauren M

974

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to place order. Very pleased with product looks teriffic. Would use again.”

Helpful Report

Posted 6 years ago

Hi there, thanks so much for the review! We are glad you are pleased and will be returning,

Posted 6 years ago

“Received a very good customer service over telephone. Delivery of samples took a little longer than anticipated - almost a week since the order. Other companies sent samples on 1-2 day delivery window.”

Helpful Report

Posted 6 years ago

Hello Mrs Mann, Thank you for your review, we appreciate you leaving one. Apologies for the delay in the samples, we are glad you finally have the samples now.

Posted 6 years ago

“Carpet arrived quickly and customer service was good”

Helpful Report

Posted 6 years ago

Hello there, Many thanks for your review, we hope to see you online again soon

Posted 6 years ago

“We ordered a sample online as we had seen this floor at our local suppliers but they didn't have samples to take with us. We received it in good time.”

Helpful Report

Posted 6 years ago

“Had to wait 3 weeks for delivery,but well worth the wait, it looks absolutely brilliant now it’s put down, realistic looking grass, at a good price .”

Remland Carpets & Flooring 4 star review on 1st July 2019

Helpful Report

Posted 6 years ago

Hello there, Many thanks for the review, your grass looks fab! We are glad you are pleased with the product and service provided. Apologies for the timing on delivery, we try to get our products out as quickly as possible but the goods are dispatched from Holland, then arrive to our warehouse then we dispatch it to you. Thanks for order, we hope to see you soon!

Posted 6 years ago

“Very good service. Didn't have the vinyl I wanted but the replacement is excellent and delivered very swiftly. Will definitely use again. Thanks.”

Helpful Report

Posted 6 years ago

Hello, Many thanks for your review, we are glad to see you are pleased with the flooring and service.

Posted 6 years ago

Hello Margaret Many thanks for leaving a review, we are glad the replacement piece was suitable for you.

Posted 6 years ago

“Great value for money and good selection of styles in keeping with our Victorian terrace”

Helpful Report

Posted 6 years ago

Hello there, Thankyou for your feedback. We are really happy to hear you are pleased with the service and product.

Posted 6 years ago

“Not used the carpet yet but great price and delivered quickly so already 90% there”

Helpful Report

Posted 6 years ago

Hello Cliff, Thank you for leaving a review, we are really happy you are so far pleased with the service and goods.

Posted 6 years ago

“Stunning carpet, though delivery was the full 10 day delivery estimate but this was due to the manufacturers I believe. Luckily Remland carpets asked to cut the carpet to room sizes and noticed one length was short. They did a great job of sourcing another cut of carpet from a competitor but this did take a further 3 days. The courier did damage the carpet but we managed to discard the rip by rotating the carpet 180' so no replacement. Would recommend and certainly use again.”

Helpful Report

Posted 6 years ago

Hello Gareth, Many thanks for your positive review! We are happy to hear you was pleased with the service and goods supplied. We order the LANO CARPET directly with the manufacturers who are based in Belgium. This is why there was a long timescale. We was able to source another cut from a different supplier so ensure you was able to get all your cuts in time. We hope to see you again soon.

Posted 6 years ago

“Lovely floor. Looks great, brilliant quality!”

Helpful Report

Posted 6 years ago

Hello Olivia Many thanks for your review, we are glad to see you are pleased.

Posted 6 years ago

“looks good”

Helpful Report

Posted 6 years ago

“Service great, courier rubbish.”

Helpful Report

Posted 6 years ago

Hello there, Many thanks for your review, we are glad to hear you are pleased with the service provided. Apologises you are not happy with the couriers we use. Are you please able to email us with the issue so we can investigate this? Help@remlandcarpets.co.uk Many thanks.

Posted 6 years ago

“Kept me up to date all the time. Quick delivery. No issues what so ever.”

Helpful Report

Posted 6 years ago

Hello there, thank you for the review! We hope to see you shopping online again soon.

Posted 6 years ago

“Requested a sample, received very quickly. Nice quality, only wish it were a little bigger to help imagine it in a room more easily! (Seems this is a standard sample size)”

Helpful Report

Posted 6 years ago

Hello there, Thank you for the feedback. Apologises for the size of the sample, we try to make them as big as we can but the box they arrive in is a standard size.

Posted 6 years ago

“Loved both samples, but was really tricky to see which one I prefered as they were a little small!! Excellent, swift service though ☺”

Helpful Report

Posted 6 years ago

Hello, Many thanks for the review on your Free sample. We try to send out as much as the material as we can on one sample so you can see the design, the box we send samples out in is a standard size. Thanks again for the review !

Posted 6 years ago

“Carpet tiles good and delivered after reasonable time and as per delivery schedule of 1 hr window All laid and look good!”

Helpful Report

Posted 6 years ago

“Carpet tiles are lovely and were well packed , i did expect them a little bit quicker than 8 days though but there down and are nice and soft so Ia`m happy.”

Helpful Report

Posted 6 years ago

Hello Warren, Thanks for the review! Your flooring took slightly longer to reach you as Interface supply their carpet tiles from Holland. Thanks for the positive review, we hope to see you shopping with us again soon,

Posted 6 years ago

“Contact from Remland letting me know via email where the order was would have helped without me having to phone up and also finally getting the carpet after a mix up with the courier did not help, but the carpet now laid looks great”

Remland Carpets & Flooring 4 star review on 9th May 2019

Helpful Report

Posted 6 years ago

Hello Mr Morris, Thanks for your review! Your LANO carpet truly does look amazing! We send our apologises for the mix up with the couriers, sadly they misrouted the carpet to the wrong depot which caused the slight delay in getting it to you. We hope to see you shopping with us again.

Posted 6 years ago

“Seems tone good quality. Arrived on time, god price for product. Easy to cut and fit. The colour looks a bit striped but as it is only a foot cleaner that is OK”

Helpful Report

Posted 6 years ago

Hello Mr Wormald, Thanks for the review! As the Coir Matting is a naturally dyed product, sometimes the colour does have a faded stripe through the roll of a slightly different grey. We are pleased you are happy with the service provided.

Posted 6 years ago

“Disappointed with the colour nothing like advertise picture other then that well made carpet offered to repay cost of item but not postage”

Helpful Report

Posted 6 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,794 reviews