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Remland Carpets & Flooring Reviews

4.8 Rating 4,792 Reviews
95 %
of reviewers recommend Remland Carpets & Flooring
Company Reviews Product Reviews
2,663
 Metrics Info
4.8
Based on 4,792 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Remland Carpets & Flooring Reviews
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Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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P &
Unverified Reviewer
“Thank you Remland for such good service, when we came to buy very helpful to us finding the right carpet and the fitters did a lovely job, we are happy and will recommend you.”
Helpful Report
Posted 6 years ago
Mr Edwin G
Verified Buyer
“Unfortunate that the delivery label stated our address as 3, whereas when I checked the order clearly states 33. This could have caused problems as we had indicated that the delivery could be left outside if no-one was in. The neighbour came round to see if the order was ours. Might I suggest that you double check address labels against the order.”
Helpful Report
Posted 7 years ago
Mr Andrew W
Verified Buyer
“I ordered the mat based on the discounted price and positive feedback. The mat arrived in good time per the sizes ordered. I cut the mat to the exact size before I noticed a small defect in the coir fibres which unfortunately is in the centre of the mat. It is a defect gap in the fibres themselves which looks like a small space.”
Helpful Report
Posted 7 years ago
Mr Jacqueline L
Verified Buyer
“Matting was delivered quickly and the quality is good - I was dissapointed with the colour / ordered grey and it’s like a browny grey - was going to return but my efficient husband came out and fitted it while I was out so couldn’t return.”
Helpful Report
Posted 7 years ago
Mr Paul H
Verified Buyer
“good price carpet but delivery date notice was last minute (16 hours). Delivery driver (Tuffnells) would not step inside house, not good when you have a 5 metre roll of carpet which weighed over 80 kilos, perhaps I shouldn't have given him a hand to get it off the lorry which he couldn't manage on his own. Very poor delivery service”
Helpful Report
Posted 7 years ago
Mr Paul S
Verified Buyer
“Notification of order dispatched should make it clear which items of the order have been dispatched and not give the impression that all items have been dispatched when in fact they had not.”
Helpful Report
Posted 7 years ago
Mr ROBERT T
Unverified Reviewer
“Excellent sales service and advice, however the order was picked incorrectly and some of the items were sent wrong Although this was a small error it lead to some difficulty on installation as I did not have the correct parts to install my vinyl flooring I operate a small home improvements company and pride myself on the excellent service that I provide to my clients, but unfortunately this lead to me having to make a second call to my job to fix the correct door bars I seem to get problems when ordering products online for my business inspite of taking great care when ordering, Unfortunately this has now become something I have to consider very carefully when sourcing materials online, as a small error can cause frustrating delays in my progress.”
Helpful Report
Posted 13 years ago
Mr Roger B
Unverified Reviewer
“Tiles arrived last week still awaiting adhesive”
Helpful Report
Posted 11 years ago
Mr Phil H
Unverified Reviewer
“Delivery appeared slow, when product arrived there was insufficient packaging therefore item damaged.”
Helpful Report
Posted 11 years ago
Mrs Anne J
Unverified Reviewer
“Pleased with efficiency of ordering & service but did not realise the delivery time would be a possible 3 day window - this is not at all practical! Packaging of vinyl was also poor - it was rolled right side out and wrapped in flimsy plastic which was torn in numerous places so surface of vinyl could easily have been damaged. Although I'm pleased with the price & everything worked out OK this time I would be inclined to look elsewhere for future purchases.”
Helpful Report
Posted 11 years ago
Mr Michael S
Unverified Reviewer
“At time of ordering, was not told goods were out of stock even though payment was taken. Luckily,goods were evntually delivered direct from the factory which is in my home town.”
Helpful Report
Posted 11 years ago
Remland Carpets & Flooring is rated 4.8 based on 4,792 reviews
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