The order process went OK and i was advised that they would be in contact with me regarding delivery. However i did most of the chasing and finally got the flooring delivered 2 weeks after placing the order. The flooring (19 packs) were delivered on a pallet, the drive said he could not get up our drive so dropped that pallet at the end of the drive in the rain and then left. My wife and her 82 year old father were left to move transfer the packs from the pallet to the house in the rain. Because of this a lot of the packs had rain ingress so when i got home i had to open each pack and dry off the water before it damaged any of the flooring. I just hope that when i come to fit the flooring it is not damaged or distorted. Time will tell. Overall very poor service, especially the delivery company.