Relax Sofas & Beds Reviews

4.79 Rating 609 Reviews
96 %
of reviewers recommend Relax Sofas & Beds
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Read Relax Sofas & Beds Reviews
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01507 611065



Louth Road, Fotherby, Louth

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Relax Sofas & Beds 5 star review on 17th July 2020
Dorothy Armstrong
Relax Sofas & Beds 5 star review on 28th November 2019
Relax Sofas & Beds 5 star review on 19th April 2019
Mrs Joyce N Wareham
Relax Sofas & Beds 5 star review on 8th April 2019
Mrs Yasmin Alam
Relax Sofas & Beds 5 star review on 2nd June 2018
Relax Sofas & Beds 5 star review on 27th April 2017
Mrs E Buglass
Anonymous  // 01/01/2019
Easy to place on-line orders which came through as originally estimated. Excellent courier delivery service to Scotland.
Posted 2 weeks ago
Good to deal, with. True to their word. No chasing needed. Reliable delivery time. One cushion was not delivered with the sofa but have been sent it now with argument.
Posted 7 months ago
We are pleased with our 3-seater settee and two power recliner armchairs and very much like the Barley / Teal upholstery.
Posted 11 months ago
Once ordered the sofas arrived within the estimated 5-6 weeks and a very good price compared to some other retailers.The only down side was the delivery.I received no information from the carriers and had to phone a couple of times to find out when the delivery was scheduled.On the day.a time slot of 1-4 was given,due to traffic issues they arrived at 17.40,but no phone call to let us know they were held up,bad lack of communication.
Posted 1 year ago
Very happy with product , would have been a 5 if I hadn't to call several times to get update on order which was overdue . However very helpful when I did call so would certainly recommend your company .
Posted 1 year ago
The arrangement of delivery was a bit awkward. They only deliver on certain days in certain areas, a fact which was not made clear when the order was processed.
We had to hurriedly organise someone to be at home. The person I spoke to was also quite rude when I questioned her about it.
The actual delivery was good and we didn’t realise they would put the furniture together for us, very helpful.
Posted 1 year ago
Amazing quality product arrived with notice. However was difficult to gather delivery time as wasn’t on the mobile site or in the email.
Posted 1 year ago
The sofa was delivered within the estimated period. Delivery drivers were very good. The actual sofa is a bit disappointing - not nearly as comfortable as claimed. We are actually considering getting the cushions refilled. Also, the cushions are not reversible, which would have helped.
Posted 1 year ago
Love the sofas and delivery guys were very friendly and helpful. My only complaint is that I was given very short notice regarding the delivery. I had to contact your company more than once to find out what was happening regarding our order and then was only given just a few hours. It would have also been helpful if I had been told that deliveries are only on Thursdays! The sofas are very comfortable although, we would have liked firmer cushions.
Posted 2 years ago
I had a phone call to say my sofa would be delivered the next monday. I asked if it could be changed to the following Monday as I needed a few days to remove our old sofa. Not a problem. Delivery was arranged for the following Monday before 1pm. And it was! One happy customer.
Posted 2 years ago
Good reasonable prices for the two table that we were interested in. Good quality products on offer. Good communication regarding delivery. Thanks!
Posted 2 years ago
Order and delivery was easy and prompt. Unfortunately the Oyster Bay chest of drawers does not exactly match our existing items in the range. Colour is slightly different - which is OK - but the pattern design and edges are also different, and there are no castors for easy shifting. Have Alstons changed these things or is this furniture “seconds’ ? Perhaps a fuller comparative description should be given.
Posted 2 years ago
Delivery was excellent! But slightly damaged with tiny chip on side but not really noticeable, Overall brilliant customer service and great product.
Posted 3 years ago
Very happy with the Delivery and product
Posted 3 years ago
Beautiful to look at and very comfy to sit on
Posted 3 years ago
Originally ordered this headboard with Very who sent me the wrong one and just left outside the front house when no one was home. Re-ordered with Relax and although lead time is slightly longer (as made to order) definitely worth the wait. Great service and delivery date confirmed by email from one of their team.
Posted 3 years ago
Easy to order and a good price. Would have appreciated a 2nd email to let me know an estimated date of arrival or that things were still on track. more information about the stain guard cover would be helpful.
Posted 3 years ago
Delivery was on time and goods as described.
Posted 3 years ago
Richard is a great help. Always responds and chases things up.
The sofa itself (Ashley manor) is a little firmer than I'd like. This is a problem when buying over the net, we don't try them out.
The quality however, stitching etc is really top marks. Beautifully made.
Delivery was very late and wasn't finished here till around 10-30pm or later. I was told at 4-45pm by the delivery office they were 20 mins away. Apparently I was supposed to be told of delay but that did not happen and left me extremely anxious and stressed over the next few hours what was happening. That could have been avoided by simply telling me the truth rather than what I feel to be a lie before her knocking off time. The delivery guys were brilliant and thank god they were willing to still deliver so late on for me. Appreciated after the stress caused earlier.
BUT after all the stress of last night I will reiterate the suite is beautifully made and I'm quite impressed with it.
Thank you Richard and delivery guys.
Posted 3 years ago
Good quality manufacture and materials.
Posted 3 years ago
Relax Sofas & Beds is rated 4.79 based on 609 reviews