Relax Sofas & Beds Reviews

Name: Relax Sofas & Beds
Address: Louth Road, Fotherby, Louth, Lincolnshire
Rating: 4.80

4.8 Rating 836 Reviews

100 %

of reviewers recommend Relax Sofas & Beds

Company Reviews

Metrics

Info

4.8

Based on 836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01507 611065

Email:

sales@relaxsofasandbeds.co.uk

Location:

Louth Road, Fotherby, Louth
Lincolnshire
LN11 0TD

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Relax Sofas & Beds 5 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the chair albeit quite a few snags on it! The two men who delivered it said they had no tools to put it together! My husband went to his garage but then they miraculously found some tools! Seems they didn’t want to do it themselves! Maybe you should think about the delivery men big style!!”

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Posted 2 weeks ago

“Relax Sofas could have been a lot more proactive in regards the purchase timing of this item, we missed out on a considerable discount because of your company’s silence. Assistance given to the customer is a key component in retaining their custom.”

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Posted 2 years ago

“Delivery people need training properly, bad handling of sofa could easily have caused serious damage. Original credit card deposit awkward and unclear at first showed full payment taken. happy with the product.”

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Posted 3 years ago

“Arrived within the time frame expected and it seems to do as advertised. It Is at but soon to comment on quality of workmanship”

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Posted 4 years ago

“Bought 2 only 1 was good, no reply to emails so customer service not very good. Would not recommend.”

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Posted 4 years ago

I'm sorry to hear about the problem with one of your two chairs. I've checked our records and I can see that we replied to both your emails, but clearly for whatever reason, you have not received these. I'll arrange for one of my colleagues to give you a call today so we can get to the bottom of the problem and resolve it as quickly as possible.

Posted 4 years ago

“Very efficient. Communicated and kept us updated and the delivery was excellent ànd sofas are great very very pleased. Can't say enough”

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Posted 6 years ago

“A good product but felt the chair is not as comfortable as the one we tried in the showroom.we just hope it softens.”

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Posted 7 years ago

Your chair will become more comfortable over time. The foam on the seat cushion will soften slightly during the first few months of use, so it will soon feel like the one you tried in the showroom.

Posted 7 years ago

“The order took max time to manufacture and deliver. The quality is beautiful and no complaints there. However I'd left several phone messages and didn't receive a return call till pushed and my emails concerning delivery times etc went un responded. For that I've given three stars.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I’m very sorry to hear that your messages and emails were left unanswered. We pride ourselves on our customer service and unfortunately this falls below our high standards. We will look into this issue and endeavour to ensure that this won’t happen again.

Posted 7 years ago

“The plastic wrapping on the furniture wasn't adequate and when the delivery men had gone I noticed dirty marks on a couple of the corners. I cleaned them off as best I could. So would suggest better plastic wrapping in future.”

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Posted 8 years ago

“Goods as expected ,delivered on time. Please ask again in 3 years?”

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Posted 9 years ago

“The communication from your company I felt was very poor , But the delivery men gave an excellent service, very cheerful , and nothing was too much trouble,”

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Posted 10 years ago

“the sales were ok but delivery firm gave a time before dawn to arrive which we changed. Then the driver rang about dawn (6am?) to say he didnt have a delivery for us. Then before the re-arranged date we didn't have a call the day before, but a driver rang an hour before delivering which was a bit of a surprise but the time was actually OK as it happened. We wouldn't really wan't that delivery firm again!!”

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Posted 10 years ago

“no issues delivered on planned day”

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Posted 10 years ago

Relax Sofas & Beds is rated 4.8 based on 836 reviews