Relax Sofas & Beds Reviews - Read 660 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01507 611065

Email:

sales@relaxsofasandbeds.co.uk

Location:

Louth Road, Fotherby, Louth

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Relax Sofas & Beds 5 star review on 21st July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery people need training properly, bad handling of sofa could easily have caused serious damage. Original credit card deposit awkward and unclear at first showed full payment taken. happy with the product.”

Posted 5 months ago

“Arrived within the time frame expected and it seems to do as advertised. It Is at but soon to comment on quality of workmanship”

Posted 1 year ago

“Bought 2 only 1 was good, no reply to emails so customer service not very good. Would not recommend.”

Posted 2 years ago

I'm sorry to hear about the problem with one of your two chairs. I've checked our records and I can see that we replied to both your emails, but clearly for whatever reason, you have not received these. I'll arrange for one of my colleagues to give you a call today so we can get to the bottom of the problem and resolve it as quickly as possible.

Posted 2 years ago

“Very efficient. Communicated and kept us updated and the delivery was excellent ànd sofas are great very very pleased. Can't say enough”

Posted 3 years ago

“A good product but felt the chair is not as comfortable as the one we tried in the showroom.we just hope it softens.”

Posted 4 years ago

Your chair will become more comfortable over time. The foam on the seat cushion will soften slightly during the first few months of use, so it will soon feel like the one you tried in the showroom.

Posted 4 years ago

“The order took max time to manufacture and deliver. The quality is beautiful and no complaints there. However I'd left several phone messages and didn't receive a return call till pushed and my emails concerning delivery times etc went un responded. For that I've given three stars.”

Posted 5 years ago

Thank you for your feedback. I’m very sorry to hear that your messages and emails were left unanswered. We pride ourselves on our customer service and unfortunately this falls below our high standards. We will look into this issue and endeavour to ensure that this won’t happen again.

Posted 5 years ago

“The plastic wrapping on the furniture wasn't adequate and when the delivery men had gone I noticed dirty marks on a couple of the corners. I cleaned them off as best I could. So would suggest better plastic wrapping in future.”

Posted 5 years ago

“Goods as expected ,delivered on time. Please ask again in 3 years?”

Posted 6 years ago

“The communication from your company I felt was very poor , But the delivery men gave an excellent service, very cheerful , and nothing was too much trouble,”

Posted 7 years ago

“the sales were ok but delivery firm gave a time before dawn to arrive which we changed. Then the driver rang about dawn (6am?) to say he didnt have a delivery for us. Then before the re-arranged date we didn't have a call the day before, but a driver rang an hour before delivering which was a bit of a surprise but the time was actually OK as it happened. We wouldn't really wan't that delivery firm again!!”

Posted 7 years ago

“no issues delivered on planned day”

Posted 7 years ago

Relax Sofas & Beds is rated 4.79 based on 660 reviews