Relax Sofas & Beds Reviews

Name: Relax Sofas & Beds
Address: Louth Road, Fotherby, Louth, Lincolnshire
Rating: 4.80

4.8 Rating 836 Reviews

100 %

of reviewers recommend Relax Sofas & Beds

Company Reviews

Metrics

Info

4.8

Based on 836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01507 611065

Email:

sales@relaxsofasandbeds.co.uk

Location:

Louth Road, Fotherby, Louth
Lincolnshire
LN11 0TD

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Relax Sofas & Beds 5 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfied with the chair but disappointed that a castor was broken and the replacement did not arrive until several days had passed.”

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Posted 9 years ago

“Very pleased with service and delivery”

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Posted 9 years ago

“Ordered a footstool in fabric to match a sofa previously purchased. Satisfied with product. Delivery efficient.”

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Posted 9 years ago

“The sofa-bed looks lovely and the colours and fabrics are just perfect. I was hoping that the feel of the sofa when you sit on it would be a bit more "squidgey" (it feels a bit rigid), and the back cushions feel a little over-stuffed, but I guess that with use over time this will improve. The bed part, however, is very comfy indeed and I am very pleased. The only really negative feedback I have to give is that upon ordering I wasn't asked any questions about access to my apartment, for example dimensions of door frames and layout of apartment/stairwells. The delivery men eventually managed to get the sofa-bed in, but it was extremely difficult for them and I can't imagine what all the manoeuvering did to their poor backs. Upon my questioning they informed me that sometimes sofas that they deliver simply don't fit into apartments and they have to take them away again. I think that this is extremely unprofessional and absolutely selfish on the part of the sofa company, who obviously care about nothing more than selling their sofas, to the detriment of the delivery men whose job it is to get the sofas into the apartments. So despite the excellent customer service that I had from Relax Sofas and Beds and the fact that I am pleased with my sofa-bed, they get a black mark from me in regards to the delivery.”

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Posted 9 years ago

“Polite and efficient service. Only improvement i can think of is to offer a guarenteed 'set up on delivery' service”

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Posted 9 years ago

“The silentnight 2000 pocket sprung bed with topper included is really comfy. Best price we could find in the uk. Delivery time was longer than the 7-10 days than stated. Think it took about three weeks. Customer services said it was because they were making it. When I told the delivery driver this he laughed and said their warehouse is stocked full. This is disappointing if true as we had to sleep on the floor as tempur took their mattress back very quickly. However, great mattress and great value.”

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Posted 9 years ago

“We ordered the bed from Relax after having a terrible experience with another supplier. We paid £30 for a saturday delivery and it was well worth it. They did exactly what they promised to do. The only down side I would say is that we had the confirmation order and then no other e-mails confirming the saturday delivery or any indication of time it was expected. Would recommend this supplier.”

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Posted 9 years ago

“Easy to order and good confirmation and follow-up via email. Good quality furniture - very pleased with the items. Two points - I phoned to find out when item would be delivered as I expected to hear a bit sooner after full payment had been taken. Second point - ask delivery men to wash their hands! After removing the protective covers from my very light coloured sofa one of them moved it and left a dirty mark down the side. That's my family's job!”

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Posted 9 years ago

“very good I am very happy with the service and bed”

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Posted 9 years ago

“the bed is good, delivery of mattress was not good as woken up by cancelled delivery to say did not have mattress. Stupid? Delivery of base was fine.”

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Posted 9 years ago

“Good value and service”

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Posted 9 years ago

“Service was good and sofas arrived as scheduled and are just as we expected!”

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Posted 9 years ago

“had to call a couple of times re matierial delivery but ok in end thanks”

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Posted 9 years ago

“Fuss free, hassle free. Efficient. Happy.”

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Posted 9 years ago

“When I realised the castors had to be removed before the bed could be used properly, everything was fine. Would have helped to have this instruction Otherwise, very pleased”

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Posted 10 years ago

“Telephone service excellent unfortunately we had a mix up with the delivery date. Quickly responded to. Bed is really lovely. One other minor, delivery man would not take bed upstairs. Said not allowed to. 2 hours later a furniture delivery from Next promptly taken up the stairs! Why any difference?”

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Posted 10 years ago

“Ordered 2 swivel chairs which I had seen in local shop. I knew they were comfortable and had seen the fabric swatch I wanted so I knew the quality. Delivery did take 8 weeks but I had be advised it would take that long. Delivered as advised very well packaged took ages to unwrap bubblewrap. Easy to assemble very pleased with product and £100 cheaper than in shop.”

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Posted 10 years ago

“Delivery took longer than said on ordering but it was straight after Christmas. Only a week. Very pleased with mattress.”

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Posted 10 years ago

“convenient, quick and good follow up”

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Posted 10 years ago

“Efficient service, order arrived ahead of schedule and delivery date arranged over the telephone. Pleased with the quality f the good supplied.”

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Posted 10 years ago

Relax Sofas & Beds is rated 4.8 based on 836 reviews