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Regton Ltd Reviews

5.0 Rating 6,988 Reviews

99 %

of reviewers recommend Regton Ltd

Company Reviews

Product Reviews

5.0

Based on 6,988 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01213592379

Email:

sales@regton.com

Location:

82 Cliveland Street
Birmingham
B19 3SN

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Regton Ltd 5 star review on 26th March 2024

Regton Ltd 5 star review on 8th February 2024

Regton Ltd 5 star review on 8th February 2024

Regton Ltd 5 star review on 7th February 2024

Regton Ltd 5 star review on 31st January 2024

Regton Ltd 5 star review on 20th December 2023

Regton Ltd 5 star review on 4th December 2023

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this company for many years with no problems. I and my family have spent £1000's of pounds with this company. Ordered these two items and I still have not received them. Despite using the same postal address and LE12 post code they got posted to Ireland and then I was told I had to pay an import tax. I contacted REGTONS and was told it was my fault! I was then informed that REGTONS had been working on the web and had some issues to resolve. Ironically the Irish could see that it need delivering to an LE12 post code! I was told not to pay the import tax and to notify the customs via there web site which I did, I was told that as soon as that was done a new parcel would be sent out. I still haven't received the items and despite emailing REGTONS I have not had the courtesy of a reply , explanation , an apology or my goods. I have since ordered the items from Crawford Metal Detectors, I got the items within two days and received fantastic customer service. I will be emailing REGTONS AGAIN to now cancel my order, sorry but I will never use you again, the customer service has been terrible!!!!!!”

Posted 1 month ago

With this order the customer had entered Ireland into his address. An automated shipping label and Royal Mail postage are generated from the customer supplied information. In Ireland it was noted that the address was incorrect and and Irish post office confirmed to the customer they were sending him his parcel to him. At this point we thought this was concluded. A week later we have been informed that he has not revieved the item and we have refunded in full as requested. There is an email trail to confirm all of this. We can see that there are lessons to be learned from this, which we have actioned to prevent such an occurance from happeneing again.

Posted 1 month ago

“Terrible service blaming me for my mi6 pinpointer for water and dirt ingress”

Posted 2 months ago

Helo Ian, we are sorry you feel ths way. Your Mi6 pinpointer was tested and found to be waterproof by submersion in water. Therefore the only way water and dirt can get past the cap seals is if the cap is not fitted correctly after charging. We offered and you accepted to clean your pin pointer fit a new circuit board and replaced the lithium battery at a fraction of the cost of a new Mi6

Posted 2 months ago

“Sorry, but i didn't recive my order.”

Posted 2 months ago

Hello Agnieszka. I've just looked at your order which was despatched via Royal Mail 24 but we were unaware you had not received your lead until this review. I can see that you are in Ireland & indeed it should have been delivered by now so we will despatch a replacement today if that's OK, apologies for the delay. Sprawdziłem Twoje zamówienie, które zostało wysłane za pośrednictwem Royal Mail 24. Nie wiedzieliśmy, że nie otrzymałaś kabla aż do tej recenzji. Widzę, że jesteś w Irlandii i rzeczywiście paczka powinna już zostać dostarczona. Więc jeśli nie masz nic przeciwko, wyślemy dzisiaj zamiennik. Wrazie problemów w przyszłosci, prosimy o bezpośredni kontakt. Zawsze staramy sie pomóc najlepiej jak potrafimy. Przepraszamy za opóźnienie. Regards

Posted 2 months ago

“Great detector poor customer service wouldn't use regton again.black Friday n nothing reduced poor if you ask me..”

Posted 4 months ago

Hello Glen I'm sorry you felt the need to give us only one star regarding the purchase of your ML EQ900. We monitor all dealers in UK & can confirm no-one was cheaper, that particular machine didn't have any BF offers from Minelab whilst other machines in the ML range did indeed have offers together with other brands. Regards Regton Team

Posted 4 months ago

“Even though my package arrived with a missing peice no one helped me out.”

Posted 7 months ago

We provided you with a still picture from CCTV of YOUR package in packing room showing you that the part was indeed inside the package when it was packed & sent to your 'friend' who then sent it onto you, I think you need to speak to your 'friend' again..........

Posted 7 months ago

“Item arrived damaged has to chase for my refund , terrible customer service, not friendly at all .”

Posted 11 months ago

Hello BW. You had an issue with a probe you purchased from us, we replaced the entire innards under warranty. You now say you have exactly the same issue despite it being effectively a different probe, we arranged for a collection at no cost to yourself, this was only picked up the day before Coronation weekend and should be back to us today (first day after Bank Holiday). As was discussed, once inspected it will be refunded if there is a fault found with the probe, please be patient.

Posted 11 months ago

“My son saved up his money to buy a probe which was faulty from the start , we had to pay ourselves to send it back , it was supposed to be repaired but the same fairy was occurring,terrible customer service Marcus tried to tell my son it was a user error , would not recommend.”

Posted 11 months ago

Hello BW. At no time did we say it was user error, Marcus went through the operation of the probe with your Son & confirmed it was NOT user error. We have arranged for collection which took place the day after we spoke (day before Coronation Bank Holiday) & you have written this review before we have even seen the probe or been able to action the refund.

Posted 11 months ago

“Ordered 2 separate things from Regtons which were faulty , the manager was rude and arrogant not customer friendly at all no I would not recommend.”

Posted 11 months ago

Hello BW. We have reviewed the CCTV and can confirm we sent you the correct items that you ordered online, we have not been made aware of any problems with this order.

Posted 11 months ago

“Can't rate you as goods have not arrived”

Posted 1 year ago

“Poor communication with shop 😢 😪 😕 No one inform about extra cost sending abroad goods. It might be reson that loads costumers won't buy if they knew pay extra. Should be introduced exta charges when checking out.”

Posted 1 year ago

“Very poor didn't let me know about extra charges from uk very disappointed. Never been mention by them . Di not buy of them wise advice”

Posted 1 year ago

Sadly this is not our fault, we are not in EU. As you bought from outside UK you were not charged Tax as the goods were exported, it is likely Irish Customs would have charged you tax, often it works out a similar price to UK price with tax though.

Posted 1 year ago

“Stop spamming me asking to review your products”

Posted 1 year ago

“Cant return any opened items so don't bother”

Posted 1 year ago

Hello Anonymous, I can see you sent us a return request & our reply was that you can indeed return the item as long as it's not used, & in original condition, including packaging. We heard/received nothing from you after that.

Posted 1 year ago

“Brak słów”

Posted 2 years ago

“I m ca canceling my order, please put my money back in to my account, thank you”

Posted 2 years ago

“Phoned to buy replacement pin pointer and inform them of issues with 17 month old one purchased from them to be accused of all sorts by Marcus and given no chance to explain as he let me have an earful down the phone. Business now going else where pity customer service was not as good as there selling / Delivery side.”

Regton Ltd 1 star review on 8th October 2021

Regton Ltd 1 star review on 8th October 2021

Posted 2 years ago

Hello John Just to reiterate the conversation regarding your probe, I also replied via e-mail showing a picture of your probe & a new probe clearly demonstrating the amount of wear this probe had endured. Sadly wear & tear are not covered by any manufacturer. You mentioned you had only used it 4 times due to Covid and that you had previously had a protection cover fitted that had subsequently worn out & removed. You suggested we must have sold you a fake unit, you were also going to go to social media and rubbish us unless we replaced it under warranty. Pictures speak a thousand words.

Posted 2 years ago

“Just called to ask advice regarding updates on my metal detector, was spoken to by a very rude customer service advisor, who advised me abruptly, twice, to look in my user manula for instructions that weren't even there, will not be calling again”

Posted 3 years ago

“Great service from Regton. However the Bag I ordered I had to return to to the poor quality.”

Posted 3 years ago

“Delivered with fittings missing. Several calls and false promises later and still we are waiting. Very didsapointed as was purchased as a gift. Apparently they were sent last week recorded delivery......”

Posted 3 years ago

Hello Michelle, apologies, we now know what this was regarding. the manufacturer had omitted the nut & bolt for coil attachment, you contacted us a few day later & we sent a fitting kit that day First Class, sadly the house number was missing from the order & the nut/bolt was returned to us, we then sent it Royal Mail guaranteed next day delivery on Friday for delivery today.

Posted 3 years ago

“Packing looks good but inside not all items are secured, books are bend, coil loose, can understod i not bay full xp pack but the item shut be better secured not happy at all”

Posted 4 years ago

Hello Zygmunt, sorry to hear about the poor packing, I'm going to ring you to see if we need to replace anything, these detectors come from the manufacturer in this way but rarely do we have any damaged items.

Posted 4 years ago

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Regton Ltd is rated 5.0 based on 6,988 reviews