Regton Ltd Reviews

Name: Regton Ltd
Address: 82 Cliveland Street, Birmingham
Rating: 4.95

5.0 Rating 7,858 Reviews

99 %

of reviewers recommend Regton Ltd

5.0

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01213592379

Email:

sales@regton.com

Location:

82 Cliveland Street
Birmingham
B19 3SN

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Regton Ltd 5 star review on 1st February 2026

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned to buy replacement pin pointer and inform them of issues with 17 month old one purchased from them to be accused of all sorts by Marcus and given no chance to explain as he let me have an earful down the phone. Business now going else where pity customer service was not as good as there selling / Delivery side.”

Regton Ltd 1 star review on 8th October 2021

Helpful Report

Posted 4 years ago

Hello John Just to reiterate the conversation regarding your probe, I also replied via e-mail showing a picture of your probe & a new probe clearly demonstrating the amount of wear this probe had endured. Sadly wear & tear are not covered by any manufacturer. You mentioned you had only used it 4 times due to Covid and that you had previously had a protection cover fitted that had subsequently worn out & removed. You suggested we must have sold you a fake unit, you were also going to go to social media and rubbish us unless we replaced it under warranty. Pictures speak a thousand words.

Posted 4 years ago

“Just called to ask advice regarding updates on my metal detector, was spoken to by a very rude customer service advisor, who advised me abruptly, twice, to look in my user manula for instructions that weren't even there, will not be calling again”

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Posted 5 years ago

“Great service from Regton. However the Bag I ordered I had to return to to the poor quality.”

Helpful Report

Posted 5 years ago

“Delivered with fittings missing. Several calls and false promises later and still we are waiting. Very didsapointed as was purchased as a gift. Apparently they were sent last week recorded delivery......”

Helpful Report

Posted 5 years ago

Hello Michelle, apologies, we now know what this was regarding. the manufacturer had omitted the nut & bolt for coil attachment, you contacted us a few day later & we sent a fitting kit that day First Class, sadly the house number was missing from the order & the nut/bolt was returned to us, we then sent it Royal Mail guaranteed next day delivery on Friday for delivery today.

Posted 5 years ago

“Packing looks good but inside not all items are secured, books are bend, coil loose, can understod i not bay full xp pack but the item shut be better secured not happy at all”

Helpful Report

Posted 6 years ago

Hello Zygmunt, sorry to hear about the poor packing, I'm going to ring you to see if we need to replace anything, these detectors come from the manufacturer in this way but rarely do we have any damaged items.

Posted 6 years ago

“A Great company with a no quibble work ethic 10/10 from me.”

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Posted 6 years ago

“Il never use regtons again!! I ordered parts over £50 as they state free postage over this amount, I never received all the items I ordered so it brought the total to less than £50 and I was then charged postage of £5.50, Marcus the manager basically called me a liar and said I never ordered the parts and was most unhelpful and would not refund postage or send me the part free that I ordered which was less than the postage, poor customer service 😡😡😡😡.”

Helpful Report

Posted 7 years ago

Dear Rikki Thank you for your feedback however this is not poor customer service at all. At the conclusion of your order it was read back to you including postage, this is standard practice. You have subsequently told us we have to send you the 'missing' parts, if we didn't do this you would 'rubbish us'. Marcus offered to take an order for these parts & waive any postal charge as a goodwill gesture, you refused. From time to time things will go wrong as nothing in life is perfect, I'm sure anyone reading this will draw their own conclusions.

Posted 7 years ago

“Would not send goods to Australia too expensive.I pay for shipping so I don’t understand why.I buy items from all over world no issues,got the things I wanted from regtons from another supplier in uk no problems and same price. Would like to buy from regtons but seems to be too hard,their loss lots of people with detectors here and not many suppliers.”

Helpful Report

Posted 8 years ago

Hello Andy There are many Countries we don't supply to for various reasons, Australia, NZ etc the carriage charges are extremely expensive so we don't list those Countries on our website, we refuse to use cheap postage as often the item is either lost, delivered to wrong address & only when it all goes wrong do you find out that there is no recompense from them, maybe as time goes on we will re-consider whether to restart sending to Countries further afield, it's a shame as your review blotted an otherwise excellent review page but hey ho, if we can help with anything we'll always do our best. Regards Nigel

Posted 7 years ago

Regton Ltd is rated 5.0 based on 7,858 reviews