Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Regton Ltd Reviews

5.0 Rating 7,030 Reviews

99 %

of reviewers recommend Regton Ltd

Company Reviews

Product Reviews

5.0

Based on 7,030 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01213592379

Email:

sales@regton.com

Location:

82 Cliveland Street
Birmingham
B19 3SN

Write Your review

Tell us how Regton Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Regton Ltd 5 star review on 26th March 2024

Regton Ltd 5 star review on 8th February 2024

Regton Ltd 5 star review on 8th February 2024

Regton Ltd 5 star review on 7th February 2024

Regton Ltd 5 star review on 31st January 2024

Regton Ltd 5 star review on 20th December 2023

Regton Ltd 5 star review on 4th December 2023

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issues ordering online using Regtons website. After messaging the company and explaining the issue the small items were posted to me with no postage fee. Items were replacement headphone earcups which arrived promptly and were exactly what I asked for. Very good customer service but the website ordering system needs a little improvement.”

Posted 3 months ago

Thank you for getting in touch Stuart and Feed back is always welcome, so we may improve our service. I am glad you got your items promptly after contacting us.

Posted 3 months ago

“Compared to others that I have used in the past, I felt Regton was a bit slow. I also felt that delivery charges were high also.”

Posted 4 months ago

Hello Julian, We are sorry for the delay in your book delivery. I can see the order was placed after we had closed on the 28 December and would not of been despatched until the next day by royal mail. All orders were completed and despatched on the 29, as we had an early collection being the last one before the New Year. This festive period I am sorry to say does slow delivery down for all. Being a hard back book and with its size there are minimum charges by Royal mail for this size of item . We endever to keep postage cost to a minimum at all times.

Posted 3 months ago

“Web site gives hassle. Paid extra for next day delivery when I didn’t want one. Technical rep was excellent. My first choice was Regton, Slowly drifting to others.”

Posted 7 months ago

Hello XXXXX, I looked at your order & you were not charged for a next day delivery despite it being sent using that method.

Posted 6 months ago

“Supplies goods well packaged in a timely manner. No response to concernes over recently purchased Nokta product despite sending a message and a video of the problem twice.”

Posted 10 months ago

“Was a little disappointed first deus 2 screws fell out no spares was sent deus 1 parts due to xp wasn't offered new stem,so had to sell at loss second purchase deus 2 box crushed maybe not your fault but outer paper wrapping not damaged so maybe it was packed that way have returned for refund as very disappointed not like regtons I've spent thousands over the years so I feel a little let down saddened 😔”

Posted 1 year ago

Hello Phillip, very sorry to hear your box had been damaged in transit, I believe one of my colleagues has already been in touch regarding this. Sadly things like this can happen with even the best carriers.

Posted 1 year ago

“I have bought many items from Regton so befour I purchased the Reaper coil I ask if this item was in the Black Friday sale I was told yes and there would an extra 10% off so a total saving of 20% when buying this item I only got the 10%off and was told cuz I was an existing customer that todays price would be 145£ which is 10% I phoned was asked to wait 5 mins to talk to manager phone went dead not the service I expected although they have been good in recent years.”

Posted 2 years ago

Hello Shane, I'm sorry there seems to have been some confusion regarding the Black Friday offer, that was only on from Friday to Monday so the max discount we could attach would be 10% which we did. Don't know what happened with the dropped call & can only apologise for that.

Posted 2 years ago

“Dpd driver deliivereed late as he didn't know how to open a door knob I had to chase him to find the parcel”

Posted 2 years ago

Afternoon Brian, sorry to hear that, I wish we could deliver ourselves to take out of the equation 'middle men' & lessen the issues we all have with carriers.

Posted 2 years ago

“Quick communication”

Posted 2 years ago

“Sent next day . £3 for a dust cap then £3 something for postage is not good nearly £7 in total.”

Posted 2 years ago

“The team worked hard to put my order out for next day. New to detecting and spent near £900 Team were helpful but it did feel a little laboured..”

Posted 2 years ago

Hello William, thank you for reviewing us, sorry to hear something wasn't quite right, can you e-mail me with any further details as we pride ourselves with high customer service levels, maybe we need to look at some part of our operation ?

Posted 2 years ago

“Disappointing service ..................”

Posted 3 years ago

“the scoop seems good quality but the delivery was haphazrd with no notifications on when it would arrive”

Posted 3 years ago

“Paid £7 for next day delivery but it was late night I orderd so I knew it would more than likely be here on the Wednesday and not Tuesday it was still not here on the Thursday so sent an email asking when it would likely to be here and got no reply it arrived 6 - 7 days after my order was placed so paid £7 for nothing a no reply to email but the product is brilliant”

Posted 3 years ago

“Be careful what you order. I ordered a gift for my son, a Garret metal detector and they sent us a detector that was over £100 cheaper instead. Complained to them and they swapped it out but it wasn’t the best service.”

Posted 3 years ago

Hello Simon, apologies for that, I looked into your order and can see we picked up the incorrect item & delivered the correct one at the same time, we've also changed the way items are picked to stop that mistake occurring again.

Posted 3 years ago

“only seen them through utube posts”

Posted 4 years ago

“Have emailed about missing bolt but no response”

Posted 4 years ago

Hello David, can you ring us please as we always reply quickly, alternatively check spam inbox they often they end up there.

Posted 4 years ago

Hello again David, just in case you see this message I'll try & get a copy of your order & hopefully there will be a phone number for me to contact you on.

Posted 4 years ago

“Probably should have read more, but assumed any spade would be wide enough to get a boot on to push down with, but very difficult with this one”

Posted 4 years ago

“normally I cannot fault REGTONS, however in this instance there has been a number of errors.The item was bought by my wife as a birthday present who gave her contact details. However, all communication was sent to me as a previous customer , thereby spoiling the surprise.”

Posted 5 years ago

Hello Peter, firstly apologies for inadvertently spoiling your surprise, obviously not intentional. I've looked at this order & can now see how this happened, your postcode had been used as an identifier rather than your wife's e-mail address as you've purchased from us before, not happened before as far as we aware but a lesson learnt & have now changed our procedure to reflect this, again apologies Regards Nigel

Posted 5 years ago

“My item arrived next day however it would appear the courier was less than careful as the packaging was filthy and everything in the box was loose and rattling around, as it turns out the headset which goes with my metal detector is faulty / damaged, I emailed regtons about this and I was advised to make contact with LP detectors. This annoyed me as the item was brand new and I feel regtons should have replaced the headphones and the damaged ones returned to them otherwise I would have rated a 5.”

Posted 5 years ago

Hello Michael, the only reason I suggested contacting the service center directly was to save time, I am refunding your carriage cost as promised & can only apologise for the filthy box, we have forwarded that comment onto the carriers as their vehicles 'should' be clean, this is another reason why we tend to brown paper wrap all boxes. Regards Nigel

Posted 5 years ago

“Loyal customer but I had to keep repeating info to salesperson. Didn’t seem like they were focused and kept putting me on hold. Not sure their hearts in it?”

Posted 5 years ago

«
1
2
»

Regton Ltd is rated 5.0 based on 7,030 reviews