Regton Ltd Reviews

Name: Regton Ltd
Address: 82 Cliveland Street, Birmingham
Rating: 4.95

5.0 Rating 8,157 Reviews

99 %

of reviewers recommend Regton Ltd

5.0

Based on 8,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01213592379

Email:

sales@regton.com

Location:

82 Cliveland Street
Birmingham
B19 3SN

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Regton Ltd 5 star review on 12th July 2026

233

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase easy. Delivery awful. Waited all day only to be told I’d missed it. I was in!! No knock and no doorbell ring.”

Helpful Report

(Birmingham) - Posted 4 weeks ago

We are sorry; we were let down by the carrier on this occasion. I can see that it was signed for the following day.

Posted 3 weeks ago

“Next day delivery got the item it was broke sent snother went missing in transit no real apolige from the delivery company recieved my item 6 days later by this tine im alresdy on holiday for which i needed that item”

Helpful Report

(Birmingham) - Posted 2 months ago

“Not as described in ad bag small I have telescope Shaft and I was lucky to get that in bag and no way can you take spare coil”

Helpful Report

(Birmingham) - Posted 2 months ago

“Ordered a xterra elite, but unfortunately it was faulty, spoke to a man through email very helpful and they are sending me a new coil as they think that's the problem, hopefully it works ill leave an updated review once the problem has been solved”

Helpful Report

(Birmingham) - Posted 4 months ago

“Very helpful outfit, answered all questions and process was very slick. However, I ordered a 9”coil and received an 11”, annoying but decided to keep it. More annoying is the 3 way lead which only fits the coil. Why can’t you provide suitable adapters? I know I could buy them but having spent the thick end of £1k I feel you should supply them. You kindly sent another charging lead but I’d rather have the convenience of the 3 way lead which after all is supplied with a view to it fitting and working!”

Helpful Report

(Birmingham) - Posted 4 months ago

“Up to now not to bad, someone was supposed to get back to me but never had.”

Helpful Report

(Birmingham) - Posted 1 year ago

Good morning Mr Glaholm, Thank you for your review. I can confirm we did make contact with you yesterday. However, as we had not received your parcel, we were unable to update you further on the progress. As soon as we have an update, we will be in contact with yourself. If you would like to discuss this further, please contact us via sales@regton.com or our phone line at 0121 359 2379. Kind Regards, Regton Team

Posted 1 year ago

“Regton sent required XP Deus 2 stem controller connector promptly unfortunately the item itself is not fit for purpose as third time of replacing”

Helpful Report

(Birmingham) - Posted 1 year ago

Hello Edward. I can see from our records you have broken one each year you ave had your detector and we have in fact replaced one Free of charge for you. It is the incorrect method of removal that breaks the stem mount. If you would like. I can discuss the correct method to prevent you breaking the stem mount - Marcus

Posted 1 year ago

“I used Regton on the recommendation of a friend and with the opportunity to get 10% discount. I ordered online and everything went seemlessly. The coil I ordered arrived the following day and has proved to be ideal. Why have I only given 3 stars and what would make me think twice before ordering from Regton again. The delivery driver dumped the package at the front door, despite the house being occupied, leaving the package at the front door available for any opportunist.”

Helpful Report

Posted 2 years ago

Hello Russ. We're sorry we and our delivery partner fell short of your expectations with this order. Can you please send an email to sales@regton.com with your details so we can investigate this further? We hope we can serve you again in the future. Kind Regards, Regton team

Posted 2 years ago

“Had an issues ordering online using Regtons website. After messaging the company and explaining the issue the small items were posted to me with no postage fee. Items were replacement headphone earcups which arrived promptly and were exactly what I asked for. Very good customer service but the website ordering system needs a little improvement.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch Stuart and Feed back is always welcome, so we may improve our service. I am glad you got your items promptly after contacting us.

Posted 2 years ago

“Compared to others that I have used in the past, I felt Regton was a bit slow. I also felt that delivery charges were high also.”

Helpful Report

Posted 2 years ago

Hello Julian, We are sorry for the delay in your book delivery. I can see the order was placed after we had closed on the 28 December and would not of been despatched until the next day by royal mail. All orders were completed and despatched on the 29, as we had an early collection being the last one before the New Year. This festive period I am sorry to say does slow delivery down for all. Being a hard back book and with its size there are minimum charges by Royal mail for this size of item . We endever to keep postage cost to a minimum at all times.

Posted 2 years ago

“Web site gives hassle. Paid extra for next day delivery when I didn’t want one. Technical rep was excellent. My first choice was Regton, Slowly drifting to others.”

Helpful Report

Posted 3 years ago

Hello XXXXX, I looked at your order & you were not charged for a next day delivery despite it being sent using that method.

Posted 2 years ago

“Supplies goods well packaged in a timely manner. No response to concernes over recently purchased Nokta product despite sending a message and a video of the problem twice.”

Helpful Report

Posted 3 years ago

“Was a little disappointed first deus 2 screws fell out no spares was sent deus 1 parts due to xp wasn't offered new stem,so had to sell at loss second purchase deus 2 box crushed maybe not your fault but outer paper wrapping not damaged so maybe it was packed that way have returned for refund as very disappointed not like regtons I've spent thousands over the years so I feel a little let down saddened 😔”

Helpful Report

Posted 4 years ago

Hello Phillip, very sorry to hear your box had been damaged in transit, I believe one of my colleagues has already been in touch regarding this. Sadly things like this can happen with even the best carriers.

Posted 4 years ago

“I have bought many items from Regton so befour I purchased the Reaper coil I ask if this item was in the Black Friday sale I was told yes and there would an extra 10% off so a total saving of 20% when buying this item I only got the 10%off and was told cuz I was an existing customer that todays price would be 145£ which is 10% I phoned was asked to wait 5 mins to talk to manager phone went dead not the service I expected although they have been good in recent years.”

Helpful Report

Posted 4 years ago

Hello Shane, I'm sorry there seems to have been some confusion regarding the Black Friday offer, that was only on from Friday to Monday so the max discount we could attach would be 10% which we did. Don't know what happened with the dropped call & can only apologise for that.

Posted 4 years ago

“Dpd driver deliivereed late as he didn't know how to open a door knob I had to chase him to find the parcel”

Helpful Report

Posted 4 years ago

Afternoon Brian, sorry to hear that, I wish we could deliver ourselves to take out of the equation 'middle men' & lessen the issues we all have with carriers.

Posted 4 years ago

“Quick communication”

Helpful Report

Posted 4 years ago

“Sent next day . £3 for a dust cap then £3 something for postage is not good nearly £7 in total.”

Helpful Report

Posted 5 years ago

“The team worked hard to put my order out for next day. New to detecting and spent near £900 Team were helpful but it did feel a little laboured..”

Helpful Report

Posted 5 years ago

Hello William, thank you for reviewing us, sorry to hear something wasn't quite right, can you e-mail me with any further details as we pride ourselves with high customer service levels, maybe we need to look at some part of our operation ?

Posted 5 years ago

“Disappointing service ..................”

Helpful Report

Posted 5 years ago

“the scoop seems good quality but the delivery was haphazrd with no notifications on when it would arrive”

Helpful Report

Posted 5 years ago

Regton Ltd is rated 5.0 based on 8,157 reviews