Regton Ltd Reviews

4.94 Rating 2,353 Reviews
99 %
of reviewers recommend Regton Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.96 out of 5
Highest On-Time Delivery in the Customer Voice Awards, Winter 2019
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82 Cliveland Street

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Regton Ltd 5 star review on 12th May 2020
Gary Collins
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Regton Ltd 5 star review on 6th May 2020
Chrostopher Shufflebotham
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Regton Ltd 5 star review on 3rd May 2020
Stephen Winder
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Regton Ltd 5 star review on 1st May 2020
Peter Sibthorpe
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Regton Ltd 5 star review on 21st April 2020
Arron O’Hara
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Regton Ltd 5 star review on 8th April 2020
John Brown
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Regton Ltd 5 star review on 2nd April 2020
Matthew hall
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Anonymous  // 01/01/2019
only seen them through utube posts
Posted 2 months ago
Have emailed about missing bolt but no response
Posted 5 months ago
Hello David, can you ring us please as we always reply quickly, alternatively check spam inbox they often they end up there.
Posted 5 months ago
Hello again David, just in case you see this message I'll try & get a copy of your order & hopefully there will be a phone number for me to contact you on.
Posted 5 months ago
Probably should have read more, but assumed any spade would be wide enough to get a boot on to push down with, but very difficult with this one
Posted 8 months ago
normally I cannot fault REGTONS, however in this instance there has been a number of errors.The item was bought by my wife as a birthday present who gave her contact details. However, all communication was sent to me as a previous customer , thereby spoiling the surprise.
Posted 1 year ago
Hello Peter, firstly apologies for inadvertently spoiling your surprise, obviously not intentional. I've looked at this order & can now see how this happened, your postcode had been used as an identifier rather than your wife's e-mail address as you've purchased from us before, not happened before as far as we aware but a lesson learnt & have now changed our procedure to reflect this, again apologies Regards Nigel
Posted 1 year ago
My item arrived next day however it would appear the courier was less than careful as the packaging was filthy and everything in the box was loose and rattling around, as it turns out the headset which goes with my metal detector is faulty / damaged, I emailed regtons about this and I was advised to make contact with LP detectors. This annoyed me as the item was brand new and I feel regtons should have replaced the headphones and the damaged ones returned to them otherwise I would have rated a 5.
Posted 1 year ago
Hello Michael, the only reason I suggested contacting the service center directly was to save time, I am refunding your carriage cost as promised & can only apologise for the filthy box, we have forwarded that comment onto the carriers as their vehicles 'should' be clean, this is another reason why we tend to brown paper wrap all boxes. Regards Nigel
Posted 1 year ago
Loyal customer but I had to keep repeating info to salesperson. Didn’t seem like they were focused and kept putting me on hold. Not sure their hearts in it?
Posted 1 year ago
I received the Nel tornado and z lynk wireless headphones in good order, i am very pleased with the coil but i am having problems with the headphones losing the signal after a very short time , the signal is regained after a period of time which doesn’t fill me with confidence. Can i return for a refund ? Many thanks . Robert Brown
Posted 1 year ago
Hello Robert, please phone in & have a chat with the guys at the shop, maybe they can help you.
Posted 1 year ago
I have bought allot of equipment from Regton over the years but they do not offer their loyal customers all the time.
Posted 1 year ago
Good and helpful staff but found the second lady I spoke to over the telephone who had a English accent very abrupt and quite rude
Posted 1 year ago
Hello Richard

I've just tried to work out who that second lady may be as we have a few who could have taken that call, we know the first lady as you chatted to her about one of your neighbours if I am right ? so I can only apologise, I will have a chat with my staff on Monday regarding this as it's not acceptable.
Posted 1 year ago
The goods came quickly
But the postage charge was excessive
Posted 1 year ago
Ordered a metal detector,web site and ordering was easy to complete,however the delivery was not as easy.
Left a note on the door,authorising a neighbour to sign for parcel,
However this was not allowed. We had not been advised of this when ordering.
Posted 1 year ago
I purchased a Deus arm band for the control box. The item was fine and delivery was on time. However I felt the postage was rather high for such a light package especially as you also sent two unwanted Reston catalogues !
Posted 1 year ago
Hello Jennifer,thank you for the feedback, we base our carriage on order value rather than on size or weight, sadly that means on some smaller or lighter items you can fall foul, on others such as trowels we lose every time. It couldn't be sent by letter post as the item is too thick (5mm is max permitted) therefore has to go by Royal Mail small parcel 1st Class £3.45, we charge £3.50 so not too far off, we include our catalogues with all orders & that doesn't affect carriage cost.
Posted 1 year ago
Love the Garrett 400i I bought but the headphones broke after only 2 month’s light use
Posted 2 years ago
Hello Robert, sorry to hear about the headphones, have you been in touch with us regarding this as it will be covered by warranty I suspect.
Posted 2 years ago
Regton Ltd is rated 4.94 based on 2,353 reviews