Regton Ltd Reviews

4.92 Rating 1,077 Reviews
98% of reviewers recommend Regton Ltd
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82 Cliveland Street

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
on-time delivery
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
customer service
John Mills
"Brilliant company , professional,friendly and more than willing to offer help and advice to someone just starting out in our hobby, or a solution to a problem for the more seasoned Detectorists.wouldn’t shop anywhere else. Keep up the good work Nigel.🤓🎧"
Posted 2 weeks ago
"I have purchased from Regtons several times and their service is second to none. Easy to find what I require and purchase online and delivery is always speedy. Recieved the right parts to make my modification."
Posted 3 weeks ago
"Brilliant service and saved me money As I didn’t think I could claim on warranty but Nigel and staff sorted it out , Much appreciated David Younger"
Posted 1 month ago
"My item arrived next day however it would appear the courier was less than careful as the packaging was filthy and everything in the box was loose and rattling around, as it turns out the headset which goes with my metal detector is faulty / damaged, I emailed regtons about this and I was advised to make contact with LP detectors. This annoyed me as the item was brand new and I feel regtons should have replaced the headphones and the damaged ones returned to them otherwise I would have rated a 5."
Posted 2 months ago
Hello Michael, the only reason I suggested contacting the service center directly was to save time, I am refunding your carriage cost as promised & can only apologise for the filthy box, we have forwarded that comment onto the carriers as their vehicles 'should' be clean, this is another reason why we tend to brown paper wrap all boxes. Regards Nigel
Posted 2 months ago
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"Loyal customer but I had to keep repeating info to salesperson. Didn’t seem like they were focused and kept putting me on hold. Not sure their hearts in it?"
Posted 2 months ago
"I received the Nel tornado and z lynk wireless headphones in good order, i am very pleased with the coil but i am having problems with the headphones losing the signal after a very short time , the signal is regained after a period of time which doesn’t fill me with confidence. Can i return for a refund ? Many thanks . Robert Brown"
Posted 3 months ago
Hello Robert, please phone in & have a chat with the guys at the shop, maybe they can help you.
Posted 3 months ago
"I have bought allot of equipment from Regton over the years but they do not offer their loyal customers all the time."
Posted 4 months ago
"Good and helpful staff but found the second lady I spoke to over the telephone who had a English accent very abrupt and quite rude"
Posted 4 months ago
Hello Richard

I've just tried to work out who that second lady may be as we have a few who could have taken that call, we know the first lady as you chatted to her about one of your neighbours if I am right ? so I can only apologise, I will have a chat with my staff on Monday regarding this as it's not acceptable.
Posted 4 months ago
"The goods came quickly But the postage charge was excessive"
Posted 4 months ago
"Ordered a metal detector,web site and ordering was easy to complete,however the delivery was not as easy. Left a note on the door,authorising a neighbour to sign for parcel, However this was not allowed. We had not been advised of this when ordering."
Posted 5 months ago
"I purchased a Deus arm band for the control box. The item was fine and delivery was on time. However I felt the postage was rather high for such a light package especially as you also sent two unwanted Reston catalogues !"
Posted 8 months ago
Hello Jennifer,thank you for the feedback, we base our carriage on order value rather than on size or weight, sadly that means on some smaller or lighter items you can fall foul, on others such as trowels we lose every time. It couldn't be sent by letter post as the item is too thick (5mm is max permitted) therefore has to go by Royal Mail small parcel 1st Class £3.45, we charge £3.50 so not too far off, we include our catalogues with all orders & that doesn't affect carriage cost.
Posted 8 months ago
"Love the Garrett 400i I bought but the headphones broke after only 2 month’s light use"
Posted 11 months ago
Hello Robert, sorry to hear about the headphones, have you been in touch with us regarding this as it will be covered by warranty I suspect.
Posted 11 months ago
Regton Ltd is rated 4.92 based on 1,077 reviews

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