Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 713 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong is that i have just spent the last half hour typing a message to your custermer servises and it was not sent twice please contact me soon thank you.”

Helpful Report

Posted 3 years ago

“Living overseas it was very important for my husband and I to choose the Insurance Company which we put our trust into taking into consideration their customer service and their mission statement. We truly believed in Regency For Expats and took out the policy we had to cancel when we knew that my husband had diabetes but they told us they would half the original premium and offer us a policy we were gappy to accept even at the reduced cost. Sadly my husband died in December 2019 and it has been very hard living here in Egypt nothing has been easy not even the burial but I got through it I only have my daughter here so been hard and not received the support I thought I would have from Regency. I have been waiting since December 2019 for my husbands settlement nothing has happened. They have put me through so much stress but I have given them everything they have not contacted me for months they even wrote and said to me that yes they could have treated me better. I want to be able to put closure on this but they keep dragging it on and on. No one has given me any help or the support as a widowed woman alone in Egypt trying to deal with my husbands death. He died peacefully when we were in the hotel from his heart stopping he never experienced any heart problems my Dr even wrote a report to confirm this and I have all the reports to confirm no suspicious circumstances because he died in the hotel I am still getting the run around. You cannot believe what I have had to do. I have made myself clear explaining everything to them. I need someone to help me put closure and let me move on as I too will he the next one heading into an early grave from all this stress. I did everything correct before we entered into this policy contract to ensure there would be no situations but this is all I have experienced problems since the death of my husband I am exhausted,sad and heart broken and really cannot believe how I have am and have been treated with such a large company who say their customers come first. Once I received a call but it was like talking double dutch kept calling me maam which I did not like so its just very frustrating and mentally draining. 😪😓”

Helpful Report

Posted 3 years ago

“My friends husband died in Egypt 2019 And still waiting settlement on life cover.There as been numerous times she ass tried to contact with emails but they are not answering.”

Helpful Report

Posted 3 years ago

“after 5 months we are still waiting for settlement of our claim for my wifes hospital bills resulting from a road traffic accident in october 2021. numerous emails requesting answers regarding the slowness of this claim are met with a stock answer "we have escalated your case to the to the claims team to investigate" absolute rubbish as far as i am concerned”

Helpful Report

Posted 3 years ago

“This is my second review. DO NOT BUY REGENCY. For 3+ weeks I have asked to clarify coverage, and they have not even after 40+ emails, given a clear answer. Now I discover that, had I followed their recommendation ("go get the procedure done and we will tell you after if you are covered") I would have been denied according to their own terms and conditions. DO NOT TRUST THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Regency has denied my wife coverage for an operation that is scheduled for tomorrow to remove a nodule in her left breast. Although in the biopsy performed, came out as non-malignant, the fast growing and very irregular shape of the nodule, has raised concern among the team of oncologists at Ramathibodi Public hospital, so they advised her to remove the nodule and part of the surrounding tissue. It turns out that the “adviser" of Regency, thinks that this case could be left without surgery and proposes to monitore and wait when it acquires more alarming signs to proceed with the operation! I consider this argument totally unacceptable to deny assistance to my wife in something that worries her greatly. On the other hand, I find it inadmissible that the Regency "adviser" may question the medical criteria and protocol of the oncology team of a good hospital such as Ramathibodi Hospital. I do not think this is a way to manage claims from users.”

Helpful Report

Posted 3 years ago

“I am so disappointed in Regency for Expats Insurance. My Doctor discovered that I had a hernia that required surgery. After sending in all of the required documentation they have been stalling and delaying any action for over 2 weeks now. Meanwhile, I am in pain and totally have lose faith in their "promises" of prompt service prior to signing up with them. My suggestion is to avoid Regency for Expats at all costs.”

Helpful Report

Posted 3 years ago

“STAY AWAY. I have had their coverage for many years, but something recently changed. They tried to get me to sign a waiver after coverage was issued, stating I could not litigate in Hong Kong. I refused. Now they declined some basic outpatient coverage based on stated "pre-existing" conditions. However, as I am a long time client, they were aware of my general health. I actually have no pre-existing conditions. I will likely have to sue them to get the coverage promised.”

Helpful Report

Posted 3 years ago

“Steer Clear is my best advice to anyone looking for medical insurance. Had to go to hospital after a routine checkup to have a Pacemaker fitted. Claim was rejected in full as I must have already had the heart problem!.. Even though it was asymptomatic they still don't have to pay out! Believe the poor reviews and steer well clear for the health of your finances as well as your health. Now watch for 5 or 6 5 star reviews to appear within the next couple of days!. that should give you an idea!.”

Helpful Report

Posted 3 years ago

“READ THE CHRONIC CONDITIONS EXCLUSION They can literally deny any claim for any ongoing medical treatment as it is "chronic condition". They are based in NEVIS. A volcano island with 11,000 people known for tax evasion and money laundering. Why would they be based there? So you can't do anything about it when they deny your claim. They approve small claims, deny large claims or just stop communicating all together. What are you going to do if they don't return your email? Go to their office? Good luck finding an address. Post fake reviews (notice they are 1 star or 5 star) to drown out the truth. NowCompare is part of it. They cherry pick expensive plans to compare to. Do a comparison yourself with quote from individual reputable companies. It's not any cheaper!!!”

Helpful Report

Posted 3 years ago

“The team are very responsive when it is about sales but when it comes to giving reasons why your claim is not being paid, the team refuse to provide documents, reports and processes. The medical advice given by their team of 'experts' was then found to be so negligent it would have led to paralysis. Regency are by far the worst insurance experience I have ever had and are amateurish. Please beware of this provider. There are plenty others out there that do provide service.”

Helpful Report

Posted 3 years ago

“I took comprehensive premium as i was getting project to work in Europe. On Xmas morning I went to emergency room due to fatigue which turn to be low blood counts and later hospitalized and diagnosed w mds. They refused to pay any bill ER and hospitalization, stating disease couldn't develope quickly. So how should person know if something is developing inside or not? If i had no symptoms I couldn't possibly know. It appears they are just fraud n money collectors”

Helpful Report

Posted 3 years ago

“We signed up for the very best policies you could buy in Malaysia. We paid 14,000 USD. Alot for Malaysia. My partner started having symptoms and pain from hernia 3 months later. His Dr recommends surgery. They denied the surgery and told him To wait until its an emergency. He asked if he had a heart attack would that so be considered pre-existing as heart issues dont just happen. They only want the money an expat can pay and care nothing about a minor surgery which our premiums more than covered by 3 times. The suffering they are inflicting on him is unacceptable. Be ware they dont even work with local hospitals as they state. Total scam. Especially for expats. WE WILL NOT BUY AGAIN AND DO NOT SUGGEST ANY EXPATS DO. NOT A GOOD COMPANY.”

Helpful Report

Posted 3 years ago

“Trusting Regency for Expats to be your health insurance provider whilst living overseas could be the biggest mistake you will make in your lifetime. They have literally ruined our lives and destroyed our finances. A truly evil company that spends a lot of money on marketing and writing completely fake reviews on sites like this to hide the truth - they are not going to be regulated in the country you live in (unless you live in St Nevis) and will be able to get away with not settling your or your loved ones medical bills when you need them most. If you are considering to insure with them i urge you to research - ask Now Compare why they don’t recommend other plans or companies if they are an independent broker (they aren’t, they are just salesmen for Regency). Please don’t make the same mistake we did and choose anyone except this company to be your family’s health insurance provider”

Helpful Report

Posted 3 years ago

“Had a claim for dental treatment approved but I’m still waiting for the money 5 weeks down the line . It’s a constant annoyment to email them regularly about this to receive their standard reply about looking into the payment . I can’t wait for my policy to end , I will definitely not be renewing . They are very quick to badger you for renewal but very very slow to sell a claim . Don’t be taken in”

Helpful Report

Posted 3 years ago

“Very quick to take the expensive monthly payments but extremely slow at paying out . I had a claim approved for dental treatment and I’m still waiting for the payment 5 weeks down the line . They send me a standard regular email reply about it being looked into . I can’t wait for the policy to expire so I can leave this disgrace of a company”

Helpful Report

Posted 3 years ago

“Do not get coned into this scam I purchased their best plan put in a claim and was rejected”

Helpful Report

Posted 3 years ago

“They will try to avoid or reduce your claim .When u appeal they'll bog u down with crazy demands for documents that are difficult to get from healthcare facilities. And they said they'll call to clarify but nothing happens”

Helpful Report

Posted 3 years ago

“I was convinced by Regency International for expats to purchase their health insurance rather than continue paying for a more expensive German insurance. Germany requires proof of insurance for all who were residing in Germany. Germany gave me a form to send to Regency International for Regency to fill out and return to Germany via email showing proof of health insurance. Germany had some concern saying the form was only in German. I assured them that Regency was international so should not have a problem with the form being in german. Regency returned the form to me saying they couldn’t fill it out because it was in German. I then took the time to translate the form into English and returned the form to Regency. Regency then AGAIN returned the translated form saying something about filling out the form went against Regency International policy. I asked if they could send some form of certification to the required german government email address showing that I indeed had health insurance. They then said it was against policy to send such info to a third party. I then asked Regency International if I could then be refunded my annual payment for services not rendered. Again Regency International refused and said they would instead not charge me for the next annual payment. Stay away from Regency International”

Helpful Report

Posted 3 years ago

“Expats, do not trust Regency Insurance for your medical insurance needs, THEY WILL RIP YOU OFF when it comes to filing a claim. The short story is, I had disclosed having hypertension upon my initial interview with their representative. He said nothing about that being considered a "preexisting condition that would affect converge". I have obtained a recording of the interview and it proves my case of me being honest and direct and fully disclosing that fact. I’ve paid two years of premiums, over $10,000 USD’s. Then on 31 October I had a TIA (Transient Ischaemic Attack, a mini STROKE). I was Hospitalized for two days/nights including ICU for 24 hours and every test under the sun run on me. I Filed a claim and was completely denied as they said preexisting conditions like hypertension are not considered for coverage!! Why the salesman did not fully disclose that hypertension is considered a factor is completely deceitful, dishonest, unprofessional and they just wanted to make a commission. In all fairness I do have high cholesterol and we did not discuss that. More importantly the agent never asked what medications I was taking or even ask me about my health. Fast forward, 11 emails later including asking their powers at be to listen to their recorded interview and today, almost a month later said, "sorry we stand by our decision, your claim is denied". WHAT?? This is total malpractice as far as I am concerned regarding insurance company regulations and policies. Please see screen print of their managers decision. REGENCY Insurance and NOW COMPARE are deceitful organizations. Buyers beware and please share with your fellow expats 😠😡🤬🤯”

Helpful Report

Posted 3 years ago

Regency for Expats is rated 3.9 based on 713 reviews