Regency for Expats messed me around with empty promises of expediting claims and continuously requested documents that had already been provided by both myself and the hospital. All the while my mother was fighting for her life in hospital. They said that they would process the claim asap and arrange payment with the hospital if it was approved, this never happened and mother died. Until now the claim is still pending (8 weeks later) and they have referred to her as "he" in emails and sent generic emails with mistakes to me non stop. Their service is terrible and I would never recommend it to anyone.