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Regency for Expats Reviews

4.0 Rating 657 Reviews

75 %

of reviewers recommend Regency for Expats

Company Reviews

4.0

Based on 657 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are asking evidences of preexisting health condition only when they have to assess your claim. at the time of the contract it looks they can provide everithing without issues and no need of providing your clinical records before the start of the contract. it looks a trap. I'm still under discussions with them for claims on medical visits and analysis following covid-19 with a premium level of insurance... orrible!!! .”

Posted 3 years ago

“Tried to get a quote but cannot access over 70 years of age. They obviously are not interested in insuring older people”

Posted 4 years ago

“Two claims made. One took multiple follows up to settle. The second they refused to pay citing a ‘pre existing injury’ even though they had previously paid out for the initial treatment (see above). I now know why it was the cheapest quote, won’t be renewing needless to say.”

Posted 4 years ago

“Increased my premium by 30.6 % after the 1st year. Incapable of providing a clear and transparent explanation.”

Posted 4 years ago

“NyiNyiHtut”

Posted 5 years ago

“Chetraheng@”

Posted 5 years ago

“The service I had from Recency was first class. I submitted the claim by e mail in the evening Vietnam time. I woke up to find an e mail to say it was approved & return mail confirming payment bank details. Next morning the full payment was in my account. Could not have had easier or better service than that!”

Posted 5 years ago

“Everything is quick and easy with regency expat insurance. The people I talk to there are always contactable and are professional and helpful. Claims are paid in full with no deductibles or excesses”

Posted 6 years ago

“I really recommend this company, right from the get go they have been on the ball. Sent out all my documents straight away, answer my questions quickly, pay all my claims with any debate”

Posted 7 years ago

“Been with Regency for a few years and have made several claims now and they answer quickly, are helpful and always pay them immediately. Am happy with the health insurance plan and am very happy with the service Thank you”

Posted 7 years ago

“I got my refund quick... for a first timer that is very encouraging”

Posted 7 years ago

“number to cover the $7000 plus fee. I was contacted repeatedly by the broker stating the charge had been declined. Finally, I provided another credit card number and I was informed all was OK. I had a dental issue here in Panama which, based on the dentist here in Panama, required a tooth extraction. I submitted the receipt from the procedure as well as the claim form required by Regency. The reimbursement did not occur because Regency failed to use the account number I had submitted. My bank in Canada required me to contact Regency and request they use the same information I had already provided to Regency. Regency complied, and I was finally reimbursed the $80 USD. I approached a doctor here in Panama afterwards, I had pain in my groin. I have no family doctor here. The Dr examined me and determined I had a hernia, a large hernia he stated. I asked the same doctor about my inexplicable weight loss I had recently suffered (240 lbs to 170 lbs in 3 months), my mother died this year of cancer. I asked if there was a blood test that could confirm whether I had cancer or not. I was told that blood work would be inconclusive but rather an endoscopy and colonoscopy would be more conclusive. I submitted to all the procedures based on the Dr recommendations. When all the procedures were completed, I submitted the same receipts and claim forms as I had done for my dental procedure. I immediately got push back. There was more information suddenly required. I submitted more and more documentation. Not enough so Regency contacted my doctor, he did not repy to their emails. I was told the claim could not proceed. In Panama, at that time there were political demonstrations. I was told to garner the information myself so I attempted to get whatever was requested. I spent hours in traffic blockades in order to accommodate Regency to no avail. At no point, even to date, have I ever been informed of what the root cause of Regency's concerns are, what is it exactly that you are looking for or what the actual concern might be? Did I not have a hernia? Did I not undergo surgery? Did I not have a colonoscopy or endoscopy??? I have given up, I am running around Panama investigating, on your behalf, claims I submitted to Regency exactly like the dental claim I have already submitted.I am a customer, your business is medical insurance. I have been asked repeatedly how Regency can make this matter better. Wow. Simple, provide the service I have paid for. I tried to cancel my policy in an attempt to recover my losses. Not possible because I have exhausted the "cooling off period", wow. I was contacted by Maria Cassidy from Regency, she requested my phone number to have a telephone conversation to discuss said issues. I provided the information requested yet she did not call me. 2 days later I contacted her again saying she had misled me and that I did not want to hear from her moving forward. No reply. Next day, Maria says she will call me at 8 PM Panamanian time, not business hours for anyone. I again asked her not to contact me again. I remind the reader that I am a customer, a client of this business. This is not acceptable on any level. " Richard James, my broker, states he needs to understand "how he can help". Maria Cssidy from Regency insurance stated "reslove any outstanding issues".I am at at a loss, you provide a product, one product, insurance. How can you help me? Honour your one product, period. I purchased the most comprehensive package available to avoid this very situation. Now, I am afraid to ever walk into a hospital or medical clinic again anywhere in the world..”

Posted 4 months ago

“I am looking for insurance. I read all their ways to not pay. Lawyers did a good job. In the pdf I saw nothing that said you pay this and get this. It was all about protecting them. Red flag one. Reading the 5 star reviews, I am sure they are fake. They all sound the same vs the pain in the words of those who were not cared for. There is a 5% chance I would go with this company. I called the 2 Bangkok phone numbers. 21054284 / 5, I also put 66 in front of the numbers. I called from my Thai phone. "This phone number does not exist". Wow. Researching others.”

Posted 5 months ago

“This company will take your money however when you have to file a claim you will find out that they will deny you coverage under all kinds of pretexts. I do not recommend”

Posted 8 months ago

“The review about regency is either 5stars or 1, obviously shows the 5star rating is suspicious. you want to know the truth about this company, you should start to read the 1 star review first. I live in Thailand and I bought their insurance covered major medical , I had scooter accident and claim for my hospital operation fees. My international driving license shows black and white that I can drive car and scooter, and I get part of the compensation back very fast from Road Accident Victims Protection Company. The local insurance you get when rent a scooter here. but regency refused to pay back and says this claim does not fit into their approved claim system, despite I showed my international driving license. - [ ] I decide to use the legal way to settle this case. And asked their office address in Bangkok. One stuff named Rosie said here is an physical office in Bangkok but she can’t give me the address. And another stuff named Maria later said there is no office in Bangkok. What kind of company is that have stuff lying like this. I send my conversation with Rosie to Maria that Rosie clearly said here in Bangkok have a office but Maria still trying to find excuses which the answer doesn’t make any sense. - [ ] I checked regency only registered in Nevis, an off shore taxes free place. They can’t even tell you a physical address, when there is a dispute, you can’t even talk to them face to face. I’m not going to give up on this and if you want to buy insurance from this company, please read my story as a reference!!”

Posted 10 months ago

“Do not trust this company. They will not refund your medical treatment and doctor visits. They charge almost 20x more than an regular insurancecompany and just will make a reason not to refund your money.”

Posted 1 year ago

“Friend passed away in car accident 4 years ago and they refuse to pay out claim to her children.”

Posted 1 year ago

“Custermere service there. Is not any and when you need them your ailment is not covered by there policy what a load of rubbish I need surgery done but as it's a planned surgery it's not covered so what am I paying 250quid for as far as I can see nothing it's gust another way of getting money out of us Expats again take heed and make sure they give you what you want not what they want to give cause it's a waste of time I feel total betrayed and there is nothing we can do about it not happy at all DAVE”

Posted 1 year ago

“I am so disappointed in Regency for Expats Insurance. My Doctor discovered that I had a hernia that required surgery. After sending in all of the required documentation they have been stalling and delaying any action for over 2 weeks now. Meanwhile, I am in pain and totally have lose faith in their "promises" of prompt service prior to signing up with them. My suggestion is to avoid Regency for Expats at all costs.”

Posted 2 years ago

“READ THE CHRONIC CONDITIONS EXCLUSION They can literally deny any claim for any ongoing medical treatment as it is "chronic condition". They are based in NEVIS. A volcano island with 11,000 people known for tax evasion and money laundering. Why would they be based there? So you can't do anything about it when they deny your claim. They approve small claims, deny large claims or just stop communicating all together. What are you going to do if they don't return your email? Go to their office? Good luck finding an address. Post fake reviews (notice they are 1 star or 5 star) to drown out the truth. NowCompare is part of it. They cherry pick expensive plans to compare to. Do a comparison yourself with quote from individual reputable companies. It's not any cheaper!!!”

Posted 2 years ago

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Regency for Expats is rated 4.0 based on 657 reviews