Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 707 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2024 Dont use this insurance company for god sake!! I was a member for 4 years and never claimed anything! i never been sick and im a healthy 47 years old man. I got chest pain and blood pressure for a week and went to hospital and paid everything self without claiming anything. After a week i fainted and was driven to emergency and doctors hold me in icu for 24 hours because my blood pressure was 220/114/ 87. They couldnt get the pressure down first and i had this high blood pressures attacks for a week. it costed 3000$. i got a lot of medication and i have a issue for life. In that time they asking me questions and just not being supported at all. They asking me for medical paperwork from my whole life.I told them i havent been in a hospital or hadf any problems for 20 years!. i gave them my hospital that i was in last time when i was sick. That was in Sweden and i gave them dates etc. The hospital hadnt any saved paperwork left so Regency didnt pay me. Im a nomad im working in many different countries so i need a health insurence that i can trust and feel safe with. Please dont use this very bad scam comnpany that preys on people. They dont even have a office somewhere that you can meet them!! For me no issue i have enough funds to take care of my self. I spent 28000$ the last 3 months to fix my issues. But for a person without funds this will be devastating and i dont want anyone to feel that stress when they are in a bad place in life laying in ICU with cables and heart machines connected to themself. Think really before you use Regency! This is my first review in my life, im not that person who write reviews normally. This is a baaaaaaaaaaaaad compay that never give you a yes or no. Its 3 months now and i havent get a yes or no. Be safe and dont use this ciao!”

Helpful Report

Posted 9 months ago

“We have not received any contact after we submitted the documents to claim the medical expenses. It seems that we were treated unfairly even though we did everything according to the regulations and you have already received our insurance money. It seems that we are the victims now. And we would like to ask that if we are not covered and cannot claim the medical expenses that we have reserved, do we have the right to sue you because you did not follow the rules?”

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Posted 9 months ago

“Everything”

Helpful Report

Posted 9 months ago

“Not sure what these negative reviews are about, maybe competitors, they have a 24 hour helpline, so to say they dont repsond is rubbish - I have used them for many years and never had any problems. I have had to put a deposit down for some inpatient stuff before because they dont have direct billing but they sent a rep out to pay it the next day, plus it much cheaper than all the other guys.”

Helpful Report

Posted 9 months ago

“I am policyholder from Thailand my daughter admitted in hospital and i send documents to claims team by mail around 4 days ago. No answer from company. I paid by myself and claim later. Until now nobody answer my email.”

Helpful Report

Posted 9 months ago

“Great fast service from these folks in setting up my insurance in time for my visa meeting the following day. Happy to recommend them to others.”

Helpful Report

Posted 9 months ago

“Really friendly service from their claims and account management team. Most impressive insurance company I have dealt with”

Helpful Report

Posted 9 months ago

“Regency for Expats has been indelibly fast to respond to any inquiry or claim. While they have to do due diligence they maintained always polite messaging and friendly communication. We are super happy with their services, support and benefits.”

Helpful Report

Posted 9 months ago

“Regency for Expats never ceases to surprise me in a positive way. The messages are kind, prompt, and friendly. My claims get acknowledged the day I submit them. Their progress is carefully tracked for me. And usually within days I get a message saying: "your claim has been approved." This message typically thanks me for having made good use of my insurance policy. I have to say, normally the prospect of communicating with an insurer fills me with trepidation. Not so with Regency for Expats. I truly feel they are on my side and that they will always be fair-minded. I really can't recommend Regency for Expats highly enough.”

Helpful Report

Posted 9 months ago

“Good communication”

Helpful Report

Posted 10 months ago

“Excellent customer service, easY to read through policy”

Helpful Report

Posted 10 months ago

“Stay away from this insurance. You need to pay medical expenses by yourself then fax claim with them later and up to him to decision to paid or not.”

Helpful Report

Posted 10 months ago

“I am extremely disappointed with the sudden and highly impactful changes made to my health insurance policy with Regency for Expats. These changes were implemented without any prior notice or consultation and have significantly altered the terms and benefits that I originally agreed upon. One of the most serious issues with these changes is the new requirement for policyholders to pay medical expenses upfront and then seek reimbursement. This change not only creates unnecessary financial burden but also adds stress during critical times when immediate medical care is needed. The removal of direct payment guarantees to hospitals is a backward step, leaving policyholders in a vulnerable and uncertain position during emergencies. The introduction of the so-called "enhanced adjudication process" seems more like a tactic to delay or deny legitimate claims rather than to improve service. The process is overly complicated and creates unnecessary hassle and inconvenience for policyholders who require timely support and resolution of their claims. For new customers and those considering purchasing insurance from Regency for Expats, I strongly urge you to think carefully before committing to this company. There is a significant risk that you may face unfair changes and challenges with your policy in the future. Don’t be misled and join a company that does not truly value its customers.”

Helpful Report

Posted 10 months ago

“Please verify that the company : Regency for Expats are a legal entity in Thailand.”

Helpful Report

Posted 10 months ago

“DO NOT USE!! It is easy to skim over this part of Exclusion #1 in their policy brochure: "...Conditions for which you have received treatment, had symptoms of, had knowledge existed or should have known existed, or you sought advice for or existed without your knowledge prior to your date of entry (preexisting medical condition) will not be covered." ... OR EXISTED WITHOUT YOUR KNOWLEDGE In other words, if you find you have cancer (which probably develops over several years) then they won't pay out as it is deemed an UNKNOWN pre-existing condition. This is exactly what happened to me and I was left to personally find tens of thousands in hospital and surgery fees.”

Helpful Report

Posted 10 months ago

“The staff was always there for me! I really appreciated the way they dealed with my problems. I knew there were always somobody who I could ask for an help. They answer you immediately and they really work for your best. I got the money back anytime I needed. Super fast, super punctual and super available! I would reccomand this company whoever needs this kind of health assurance.”

Helpful Report

Posted 10 months ago

“The cover and price were excellent. The 'pushy' attitude of the staff seemed like desperation and gave no confidence to me... so much so that I may not actually take up cover with them”

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Posted 10 months ago

“The staff is incredible. So courteous and efficient!!! Personable and knowledgeable as well. The price is very affordable especially for the level of quality.”

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Posted 10 months ago

“Great on small claims. A few hundred and they will pay quickly. But once you are talking thousands they will do NOTHING except make excuses and pay nothing. The small print excludes so much and is worded so cleverly to make sure they are exempt from paying. They left my family stranded abroad with not a penny paid after a car accident which was not their fault. They have not paid a PENNY towards their care and made excuses at every turn. They have had thousands from us in premiums and when we needed them they were not there for us. This company is basically a SCAM. YOU HAVE BEEN WARNED.”

Helpful Report

Posted 10 months ago

“One of the best Medical insurance, people deal with efficient fast pay and assessment correspondence is unbelievable women five minutes down your emails. They make everything clean and simple highly recommended and I’ve no medical companies and this is genuinely one of the best I’ve ever had to deal with and the staff so professional and polite, really special? Thank you, everybody there Regency”

Helpful Report

Posted 11 months ago

Regency for Expats is rated 3.9 based on 707 reviews