Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.71

4.7 Rating 3,054 Reviews

93 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

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Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order came all ok but the mastic gun is cheaply made as it has already broken. I only used it once!”

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Posted 5 years ago

Thanks for your review – we’re so sorry to hear your product was faulty. We’ve passed this on to the customer service team who will look into this right away. Apologies again, Becky

Posted 5 years ago

“The product was good, but unfortunately too wide for my sash window so I could not use it as the lower window could not go passed it.”

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Posted 5 years ago

Thanks for getting in touch, sorry to hear the product you selected was unsuitable for your window size. A member of the customer service team will be in touch shortly. Thanks, Becky

Posted 5 years ago

“Reddiseals Ltd were quick and accurate with my order. The problem was with the product I purchased Metolux Pre-Mix in a mixer cartridge, once you stop to apply the Wood Filler anything in the nozzle goes hard within a couple of minutes making the nozzle unusable. A very disappointing result and I would not use again. I think there should have been more information about setting times in the literature.”

Helpful Report

Posted 5 years ago

Sorry to hear this and thank you for bringing this to our attention – this should definitely not be the case, if the cartridge was left in the sun it could have caused the hardening? I have asked our customer service team to get in touch with you regarding this so that we can investigate. Thanks, Becky

Posted 5 years ago

“All the screws supplied were bent or otherwise unusable. The items themselves were good. Delivery was quick, with lots of helpful info about when it would arrive.”

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Posted 5 years ago

Thank you for reviewing us – I’m really sorry to hear the screws you received were of poor quality. I’ve just checked with the customer service team and they have no record of a complaint so they’ve advised they will get in touch with you shortly. My apologies once again, Becky

Posted 5 years ago

“Item was damaged,probably by post office. Item returned, waiting for a refund”

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Posted 5 years ago

Sorry to hear your product was damaged on arrival – I have spoken to the customer service team who have advised the refund will be going through any time now. Again – I’m sorry the product did not arrive as we’d have liked, we will be looking into this. Thanks, Becky

Posted 5 years ago

“I didn't quite get my purchase , because one item was missing and it was not delivered. Also one the items, which I purchased has defect , which basically decrease the quality of it and I can't really use it. Apart of these small issues the delivery time was good and the quality of the materials is not bad (except the defected item). I may purchase again, but I will be more picky next time with the delivered items and the quality.”

Helpful Report

Posted 5 years ago

Thanks for getting in touch – I’m sorry to hear that the quality of one of our products isn’t up to standard. I’ve passed this onto the customer services department and have asked them to get in touch with you about it. My apologies on the issue and hopefully we can get it resolved. Thanks, Becky

Posted 5 years ago

“The product Brass sash window pull rings were as expected. However the finnish of the product is poor. I have had to file down very sharp edges on the rings that would cause cuts on the fingers. It would also be very good if you emailed when the product was to arrive.. I had to collect at the PO. Distasteful people..”

Helpful Report

Posted 6 years ago

Thanks for getting in touch – I’m sorry to hear you were unhappy with the quality of the product. This is something we deem unacceptable and I have forwarded your complaint on to ensure it is fully investigated. Thanks, Becky

Posted 6 years ago

“Just what I ordered,great kit. However,the rod between the doors for the bathroom locks is very hard steel and as such is difficult to cut to length. One to fit standard doors may be an idea. One corner of the carton was saturated, which must be down to the carriers. Staff that I dealt with when ordering were truly helpful! Update: I tried to cut the rods with two kinds of hacksaw, it is impossible -so I called Reddiseals to explain, they said they would call back. Three hours later I called back (as they did not call me) and was told the same-another six hours have passed and no call has been received. As such I have revised my review , unless you have a Shtil type saw you will not be able to cut the rods. This fact needs to be addressed by Reddiseals.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, I’m really disappointed to hear that no one has been in touch with you – I will pass this on to customer services right away. Thanks, Becky

Posted 6 years ago

“Can't review until goods have arrived”

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Posted 6 years ago

“Having ordered some window stays, directly from the company, I received a phone call to say they were out of stock, but they had some slightly more expensive ones (actually over 2x the price). I said no, and then looked on eBay and found the ones I wanted, with free postage! Lo and behold, they were from Reddiseals. Thank you Readdiseals for saving me money - I ended up spending less than I was going to in the first place. Thank you also for the telephone call to tell me the original ones were unavailable - it was lovely actually talking to someone instead of just receiving a bog standard email.”

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Posted 6 years ago

“I spent over £100 to get free delivery but 3m lengths of wooden beading "not in stock" and no idea when it would be, despite it still appearing on the website! So I have had to pay for delivery elsewhere, of the most difficult item to deliver. The delivery was cancelled due to "heavy traffic", in rural Cambridgeshire, and a day late. Products are fine and staff were apologetic, but mixed feelings.”

Helpful Report

Posted 6 years ago

Hi Richard, sorry to hear we didn’t have the product you required in stock at the time. I have passed your comments on to the customer service department to look into further. Thanks, Becky

Posted 6 years ago

“They delivered promptly and efficiently. Web site was good and ordering system worked as expected.”

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Posted 7 years ago

“Your prices and product are fine, but your delivery company is rubbish, they have not delivered any of my orders on time, lie to say they have tried to deliver even when we have been waiting for them, and re-delivery never happens unless you ring to complain, about time you got a Better delivery company reddiseals”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention – we’re sorry to hear that you’ve had some issues with deliveries. I will forward your comments onto our customer service team to look into. Thanks, Becky

Posted 7 years ago

“Goods not yet received. Maybe my mistake but I put my card address in as address on online form then put delivery address (different) in special instructions. I didn't see another place to put it. Delivery was attempted last Thurs. Carrier phoned from card address and said no problem when I gave him delivery address. Goods not yet received.”

Helpful Report

Posted 7 years ago

I’m sorry to hear you’ve had an issue with delivery – I think there may have been some confusion regarding the address so we’ve been working with the carrier to ensure your goods arrive with you as quickly as possible! Thanks, Becky

Posted 7 years ago

“Good communication during transaction. Redilock keys not very well made. I broke two keys trying to lock window after inserting barrel so will have to purchase two new keys. All else very happy with”

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Posted 7 years ago

“The delivery was prompt and on time”

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Posted 8 years ago

“You had the product that I needed at a reasonable price.”

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Posted 8 years ago

“Easy website to navigate. Wide range of products. Need to review postage to the Islands. £18 to mail to Jersey is exhorbitant. I had the package delivered to a family member in Glos and she managed to send it on for £3.25. Unless you make your postal charges realistic I don't think I will be placing regular orders.”

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Posted 8 years ago

“Product is excellent but delivery was abysmal.”

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Posted 8 years ago

“Order wasn't ready for collection when I arrived but very helpful carrying goods to the car”

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Posted 8 years ago

Reddiseals Ltd is rated 4.7 based on 3,054 reviews