Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 4,028 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 20th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, fast customer service replies, very helpful and polite. Purchase was dispatched straight away pretty much, and came within a few days. very happy customer, will return. thank you!”

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Posted 4 years ago

“Great products guys, love them thank you.”

Rattle and Drum 5 star review on 21st February 2021

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Posted 4 years ago

“Arrived quite quickly and I’m very happy with the product”

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Posted 4 years ago

“Excellent strive. Very helpful and super fast delivery Thanks”

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Posted 4 years ago

“I’ve ordered from Rattle and Drum before and not had any issues so I can only assume that this time it was a one off!! There were issues with delivery which meant that I had to chase the product and the status of the order. I did receive a response to my email chase which was great, and the goods arrived about 10 days after order. No major issues but not the best of experiences this time around.”

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Posted 4 years ago

“Payment was easy. Package arrived when it said it would. Used DPD, which is always great. Thank you.”

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Posted 4 years ago

“Great service, arrived very quickly superb product excellent value”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Good prices and quick service”

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Posted 4 years ago

“Remo drum head at a good price. Quick delivery. Happy, would recommend this store.”

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Posted 4 years ago

“pleased with the item and service thanks”

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Posted 4 years ago

“Knowledgable and courteous staff, very good prices, nice collection of guitars and accessories. Highly recommended.”

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Posted 4 years ago

“Great service great product, can't ask for anything more.”

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Posted 4 years ago

“Quick servie”

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Posted 4 years ago

“Great communication, lots of updates due to pandemic slowing delivery. Great selection of instruments, really good quality. My 2 year old is autistic and has not stopped playing with her new instruments, thank you!”

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Posted 4 years ago

“Good bit of kit”

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Posted 4 years ago

“Pleasant to communicate with, And great customer service. Recommended!”

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Posted 4 years ago

“Great service. Responded to my email enquiry straight away. Goods delivered on time.”

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Posted 4 years ago

“Very quick service, great strings”

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Posted 4 years ago

“Paid for next day delivery got a text saying between 9:34-10:34 missed called at 9:38 heard no knock at the door ordered on Friday to have in time for a gig on Saturday package didn't get redelivered till Monday”

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Posted 4 years ago

Hi, I completely understand how frustrating that is and I'm sorry you've had that experience. However I'm not sure we could have done anything about this incident. We sent the item on the next day, express service that you paid for in good faith and you had the notifications to say the item was indeed due to be delivered. I don't think it's really very fair to leave a negative review for us, which can affect how people view our business, for something we can't influence. What's more, if you did miss a knock on the door, DPD delivered at the next earliest opportunity without extra charge which in my eyes is exactly what they should have done.

Posted 4 years ago

Rattle and Drum is rated 4.9 based on 4,028 reviews