Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 4,033 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 4,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 20th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right product delivered quickly”

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Posted 8 years ago

“This is quite possibly the best customer service I have ever experienced. The guys at Rattle and Drum went way above the call of duty to get my bass drum pedals to me in the quickest amount of time, and talking on the phone was a pleasure as they were courteous and very efficient. I couldn’t be happier and plan on shopping at this drum shop in the future for sure. Massive thanks from a satisfied customer.”

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Posted 8 years ago

“The service from this company is great. I ordered late night Tuesday and received my amp on Thursday lunchtime - with no P&P cost! Then, when I emailed with a question they replied straight away. Highly recommended.”

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Posted 8 years ago

“Goods received promptly.”

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Posted 8 years ago

“Quick delivery and good price. They also carry good stock.”

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Posted 8 years ago

“Excellent Service AAAAA”

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Posted 8 years ago

“Fast service, good price, sorted”

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Posted 8 years ago

“"rude guy in shop, told me I wasn’t allowed to take a guitar down from the wall myself. Should’ve been a special moment buying a 1st fender for my son. And then one person ruins it. 1st time I’ve seen that In 30 yrs of guitar shops”

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Posted 8 years ago

Hi I'm very sorry if you felt anyone here was rude to you, that is not something we would ever want to happen and I can only apologise. We absolutely welcome anybody to try any guitar they are thinking of purchasing. However, we do request that we get the guitars down from the wall for you (there are numerous signs around the shop), this is simply to prevent them from picking up damage out of respect for their ultimate owners. This is fairly standard practice in most music shops, though we obviously haven't communicated it well to you in this instance and we're sorry about that. Please let me know if I can be of any further help at all. Kind Regards Matt Director Rattle & Drum Ltd

Posted 8 years ago

“Sent them an email requesting a change of address before item was dispatched, they claim not to have received it.”

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Posted 8 years ago

Hi This was an eBay purchase paid for via PayPal. PayPal's policy for buyer protection is that orders must be shipped to your registered PayPal address. We received no contact from you via eBay or any of our advertised contact addresses or numbers but even if we had we would not have been able to change the address in this instance. Regardless, I am of course sorry that you are in any way unhappy with our service, we work very hard to try to make our customers happy. Kind Regards Matt Director Rattle & Drum Ltd

Posted 8 years ago

“Great service, prompt delivery and received exactly what was required”

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Posted 8 years ago

“Excellent customer service and really helpful when helping me deciding what Drum kit to purchase”

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Posted 8 years ago

“Great fender product at great price and dispatched fast THanks :) *****”

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Posted 8 years ago

“Great fender product at fantastic price and dispatched fast Thanks :) *****”

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Posted 8 years ago

“Great advice, really helpful folks at the shop.”

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Posted 8 years ago

“Deleiver everything on time and in great quality.”

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Posted 8 years ago

“A good price and excellent delivery. Very happy.”

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Posted 8 years ago

“Not much to report. researched for a part. The best price and delivery scenario was with Rattle and Drum so I ordered. The part arrived next day as promised..........Brilliant”

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Posted 8 years ago

“Very good service, quick postage and simple transaction”

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Posted 8 years ago

“Great service and guitar, I would definealy use the company again, very pleased,”

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Posted 8 years ago

“Great to see such a wide range of stock”

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Posted 8 years ago

Rattle and Drum is rated 4.9 based on 4,033 reviews