Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Rainbow Club Reviews

4.6 Rating 1,448 Reviews

92 %

of reviewers recommend Rainbow Club

Company Reviews

Product Reviews

4.6

Based on 1,448 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

Write Your review

Tell us how Rainbow Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rainbow Club 5 star review on 19th April 2024

Rainbow Club 5 star review on 17th April 2024

Rainbow Club 4 star review on 17th April 2022

Rainbow Club 4 star review on 17th April 2022

Rainbow Club 5 star review on 16th April 2022

Rainbow Club 5 star review on 4th March 2022

Rainbow Club 5 star review on 4th March 2022

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just logged in to express how happy i am with Rainbow Club service. I bought 'Bobbie' shoes from John Lewis for my wedding, perfect for the day with mid heel, a touch of detail and most importantly they were extremely comfortable! With a party and another wedding shortly afterwards i decided to have them dyed and was delighted with the streamline service - the hardest part was choosing the colour as the choice is amazing. I returned them to our nearest John Lewis store, discussed the process and timing, matched the colour to a reel of cotton and i received them, posted back to my home address well within the time frame and ready for the next occasion. I have received lots of compliments and obviously recommended your service. Many thanks”

Posted 1 year ago

“I was recommended by joyce young bridal shop in Glasgow,to buy my shoes from you,ordered and arrived really quickly,service is fantastic,would highly recommend u,which I have done already,many thanks Dora.xx”

Posted 1 year ago

“I originally purchased Java shoes and Diana bag for my wedding day back in November....they were extremely comfortable. My sister was my Maid of of Honour she also had the same shoes and bag dyed navy. Then just recently I've had them dyed a blue shade to match my outfit for my son's wedding.....the dyeing service was amazing so quick and an absolutely perfect match to my dress. I couldn't recommend Rainbow Club any more highly. Many thanks to the Rainbow Club Team.”

Posted 1 year ago

“If I could give Rainbow 10 stars I would. After reading their amazing reviews I ordered my shoes and handbag and got them dyed for my son’s wedding. I used their Gold service and they received my order on Monday and I got my stunning shoes and handbag on Wednesday evening exactly how I wanted them. Just so delighted with their service from Sue at Customer Services to the team who dyed my shoes and bag. I will definitely use Rainbow again as I trust them so much with items which are so important to me. Thank you”

Posted 1 year ago

“You can tell that Rainbow Club have put so much thought into bridal shoes. I ordered a few different pairs to try and every pair has cushioning for the balls of your feet to make them comfy to be standing up all day. They even have the added touch of a little blue gem on the bottom to be your something blue. The only negative thing for me is that you have to pay your own return delivery charge which most places offer for free these days, but to be honest that's not so bad with the quality of the shoes and packaging being so great. I am yet to wear my RC shoes for my wedding day but from what I have felt of them so far I'll be perfectly comfy for hours.”

Posted 1 year ago

“Absolutely beautiful shoe and not too pricey! Delivery was fast and efficient. Love the cushions on the shoe and can’t wait to wear for my big day! 👰🏼‍♀️”

Posted 1 year ago

“What a wonderful company. My shoes and bag arrived today. They are both stunning and the colour was perfect. So beautifully done. Thank you.”

Posted 1 year ago

“Beautiful shoes, comfy, exactly what I wanted and good range of sizes. Came in good time too.”

Posted 1 year ago

“Thank you so much Rainbow Club. Received my shoes yesterday and the colour is absolutely spot on to match my mother of the bride dress . Perfect.💜💜💜”

Posted 1 year ago

“Such beautiful shoes. Ordered 2 pairs to help decide, then ordered the size required in the style my daughter preferred. Fantastic service. Pleasure doing business with you!”

Posted 1 year ago

“Shoes arrived promptly and no issues with them would recommend this site.”

Posted 1 year ago

“Great help at Custoner Service”

Posted 1 year ago

“I originally bought a pair of Rainbow shoes at a local shop for my daughter's wedding and had them dyed to match my outfit which looked great. I then needed another pair of cream shoes for a special occasion and as I was so pleased with the fit of the Rainbow shoe I ordered the same style and kept them the ivory colour. I find it difficult to fit shoes as I am size 3 and very narrow but the Brianna was ideal for me and comfortable. I'm looking forward to having this pair dyed at a later date for a family birthday celebration. Ordering and delivery was easy and prompt, the shoe was first out of stock but I was notified that it was re-available within the hour.”

Posted 1 year ago

“Bought Rainbow shoes and bag for my sons wedding had them dyed to match my dress , colour match was perfect. Wore them a second time last week for Ascot someone accidently spilt some water on my shoes and bag and the colour run , spoke to Rainbow and was told they can not re dye the items and the scotchguard that I paid for would not protect them from a splash of water. Moral of the story is you need to put plastic bags over your shoes and bag to protect them from running .We were at Ascot on Friday where the temperature reached 34 degrees so even on the hottest day of the year you have to plan ahead or end up with dyed feet and hands !!!!!!! Not happy with the after sales service and quality and can not believe that John Lewis recommend this service .”

Posted 1 year ago

“I really wanted these shoes for my wedding but they were sold out for ages! Thankfully Rainbow Club sent me an email when they were back in stock and now I can wear them on my big day.”

Posted 1 year ago

“Short story long I had slight technical issue trying to order my shoes and bag but it's all good when it finishes good and that's all thanks to an amazing customer service team and mostly to ⭐JOEL⭐ who was looking after me for an entire week trying to solve the problem. He's an exceptional member of your team. Can't wait now for my order to arrive. 😊”

Posted 1 year ago

“Don’t use Rainbow Club to dye your shoes.Colour matching terrible unless you want Red or Blue or Green.They can’t match Grey/Taupe/Mushroom etc only basic colours.But…Rainbow don’t tell you in advance just pay your money ,have shoes dyed with a colour swatch then they let you know Grey is a really difficult colour to match.Peter Marsh ,when you complain ,tells you over and over that their customer service is amazing .Will Rainbow re dye shoes and make them right?NO.Apparently you have to decide if your function is inside or out, if function is in and out you are in trouble with the colour of your shoes.PLEASE don’t use Rainbow for dyeing!!”

Posted 1 year ago

I’m sorry that we’ve fallen so short in your expectations, despite explaining the importance of specifying daylight or artificial light & that sadly we are unable to redye, dyed shoes. Our hand colouring is a truly bespoke service our instructions do need to be followed accurately. If instructions are not clear through our retail partners, on our website, or through FAQ’s - then we always encourage you to email or call us in advance of placing an order so that we can ensure you are 100% clear & most importantly happy. Regards, Rainbow Club

Posted 1 year ago

“Just received my shoes and I’m delighted. They are the perfect colour I chose and they are so comfortable. I’m so glad I discovered Rainbow at John Lewis as for me it will be no more searching for the perfect colour for functions, ie wedding outfits, and also just for pleasure. Thankyou so much, you have made my day. I shall recommend your company for sure.”

Posted 1 year ago

“Rainbow Club all the way - first of all I found shoes that fitted my awkward feet and were so comfortable, when I phoned in a panic about having gone for standard delivery not express Sue couldn't have been more helpful - my shoes arrived the next day! When I opened the box the colour was perfect - thank you Rainbow Club.”

Posted 1 year ago

“I bought a pair of Rainbow shoes for my daughters wedding three years ago which I had dyed to match my outfit. The colour match was perfect and the shoes were so comfortable I wore them all day. I have just purchased a second pair for my other daughters wedding. I am also having these dyed. The service I have received has been superb. I would thoroughly recommend both the shoes and the colour match service.”

Posted 1 year ago

«
1
...
2
3
4
5
6
»

Rainbow Club is rated 4.6 based on 1,448 reviews