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Rainbow Club Reviews

4.6 Rating 1,448 Reviews

92 %

of reviewers recommend Rainbow Club

Company Reviews

Product Reviews

4.6

Based on 1,448 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Rainbow Club 5 star review on 17th April 2024

Rainbow Club 4 star review on 17th April 2022

Rainbow Club 4 star review on 17th April 2022

Rainbow Club 5 star review on 16th April 2022

Rainbow Club 5 star review on 4th March 2022

Rainbow Club 5 star review on 4th March 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered and returned 7 pairs in total now !!!!DO NOT buy from them . All of the shoes are cheap but overpriced and very uncomfortable and badly fitting . To add insult to injury , they don’t even pay for returns !!!!! Rubbish”

Posted 2 months ago

“I ordered the Gracie shoes for my wedding. They are so incredibly narrow. I wouldn't consider myself to have wide feet but my foot overhung the side and even my 11 year old said they were too narrow for her feet. These shoes are made for a barbie not human feet. How anyone is supposed to wear them all day is beyond me.”

Posted 3 months ago

“Bought the ivory satin court shoe for my wedding. I am a standard 6 but bought a 6.5 thinking they would be more comfortable - wrong - I couldn't even get the shoe on my foot! they felt more like a size 5 to be honest. Beautiful shoe but Rainbow need to get the sizing down better. Shoes will be returned to John Lewis. Pity.”

Posted 4 months ago

“Worst customer service. I will not buy again from this website and will not recommend to any of my friends or family this company.”

Posted 7 months ago

“Shoe size is on the smaller side. Returns policy is not good. No delivery note sent with shoes or via email. Unable to book delivery via yodel. Would not recommend ordering online.”

Posted 10 months ago

“Bought Rainbow shoes and bag for my sons wedding had them dyed to match my dress , colour match was perfect. Wore them a second time last week for Ascot someone accidently spilt some water on my shoes and bag and the colour run , spoke to Rainbow and was told they can not re dye the items and the scotchguard that I paid for would not protect them from a splash of water. Moral of the story is you need to put plastic bags over your shoes and bag to protect them from running .We were at Ascot on Friday where the temperature reached 34 degrees so even on the hottest day of the year you have to plan ahead or end up with dyed feet and hands !!!!!!! Not happy with the after sales service and quality and can not believe that John Lewis recommend this service .”

Posted 1 year ago

“Don’t use Rainbow Club to dye your shoes.Colour matching terrible unless you want Red or Blue or Green.They can’t match Grey/Taupe/Mushroom etc only basic colours.But…Rainbow don’t tell you in advance just pay your money ,have shoes dyed with a colour swatch then they let you know Grey is a really difficult colour to match.Peter Marsh ,when you complain ,tells you over and over that their customer service is amazing .Will Rainbow re dye shoes and make them right?NO.Apparently you have to decide if your function is inside or out, if function is in and out you are in trouble with the colour of your shoes.PLEASE don’t use Rainbow for dyeing!!”

Posted 1 year ago

I’m sorry that we’ve fallen so short in your expectations, despite explaining the importance of specifying daylight or artificial light & that sadly we are unable to redye, dyed shoes. Our hand colouring is a truly bespoke service our instructions do need to be followed accurately. If instructions are not clear through our retail partners, on our website, or through FAQ’s - then we always encourage you to email or call us in advance of placing an order so that we can ensure you are 100% clear & most importantly happy. Regards, Rainbow Club

Posted 1 year ago

“Runs incredibly small - I am size 6.5 UK (sometimes size 6), ordered size 7 hoping it would fit, and I could barely fit my foot in the shoe. Not to mention the shoes are very stiff with no give, and I cannot imagine any bride wanting to spend their special day in agony. £3.95 for shipping, plus £4.60 for returns is ridiculous, I've just spent £8.55 to try on a pair of shoes that would never fit anyone, unless they ordered two sizes larger. A rip off.”

Posted 3 years ago

Hi Erika We are sorry you found the shoes ran too small. Satin is naturally a stiff material so it will give a bit once worn in, we would suggest doing this on carpet with a pair of socks on. Our shoes usually come up standard size, with many of our customers saying so, so we are surprised you are having trouble even getting your foot in the shoe. Do you have a wide foot? If so we do offer a gorgeous range of wide fitting shoes which might help you find the perfect pair. Our customer service team are here to help as well if you have any queries, please do not hesitate to conatct us. Kind Regards RC x

Posted 3 years ago

“Their 'colour match' service is the furthest thing from a match! Brought 4 pairs of shoes for my bridesmaids in February and have only received them back today (July) after 4 colour swatch attempts prior to lockdown which were all a completely different colour to the dress sample. I have received no apology and have had to chase them every step of the way. Extremely disappointed and would not recommend.”

Posted 3 years ago

“I'm not a happy customer. I regret ever buying shoes here. No help provided with exchange shipping cost.”

Posted 4 years ago

Hi We are so sorry you are not happy with the service you received. If you could email us with some more information we can look in to this for you and work with you to resolve it. Our email address is enquiries@rainbowclub.co.uk. Many thanks Rainbow Club

Posted 4 years ago

“The delivery and navigation of website were fine. The actual fitting of the shoe was shocking I am sending them back. I ordered a size 7 and they are more like a 8.5. The peep toe part was also far too tight and the strap to tie around the ankle was an awful scratchy glitter material. It's put me off ever ordering from this website again I'm afraid.”

Posted 4 years ago

“I tried to order shoes but consistently got errors for arou d 5 hours. Eventually I was able to place my order, paid for shoes, received my confirmation and was delighted. 2 days latee I got sent an email saying the shoes were out of stock, despite showing as available at time of order. Shame as I was going to get my bridesmaids shoes from here too... service not good enough.”

Posted 4 years ago

Hi, Thank you for your review. We are so sorry to hear of the troubles with your order. If you could email us on enquiries@rainbowclub.co.uk I'm sure we can find a resolution for you. Kind Regards Rainbow Club

Posted 4 years ago

“Ordered a pair of shoes in the sale. Shoes had not arrived for nearly 5 days. When I called up Rainbow Club, I was put on hold and then told, there had been a discrepancy and my money would take 5 days to be returned! If I hadn’t queried it, then I would’ve been out of a product and money! So close to a wedding and no shoes! Rubbish customer service; not genuine at all nor apologetic! 0 stars!”

Posted 4 years ago

Hi We are so sorry for this, the Black Friday sale period was such a busy time for us so on rare occasions orders could not be fulfilled. If there is another style we can help with please do not hesitate to contact us. Kind Regards Rainbow Club

Posted 4 years ago

“Ordered shoes on next day delivery, expected them to be delivered on the Friday. Nothing. No email, no contact, so I rang them to be told the ‘system was down’ and they would sort it Monday when actually my wedding was the Sunday. Now I’ve later found out the systems went down on Wednesday, the day I ordered my shoes yet they didn’t contact me or anything so that I could try and find alternative shoes for my wedding!”

Posted 4 years ago

“Unfortunately the shoes I sent back several weeks ago have still not been refunded to my account despite reassurance that a refund had been issued. My advice is to make sure you send anything back by recorded delivery - fortunately I did on this occasion.”

Posted 4 years ago

“Really disappointed as shoes arrived with marks on. Not so special when they were for my wedding day.”

Posted 4 years ago

“Tried the shoes on in a stockist, loved them but wanted a different colour. Ordered the same size in different variations online and the sizing was way out! Couldn't even fit my feet into them. £17 to return 👎I emailed to ask if I could return them locally but customer service advised there was nothing they could do. Be careful before ordering!”

Posted 5 years ago

HI Jessica Thank you for your review. We are sorry to hear you are disappointed with your purchase. Our shoes do not vary and are all made in the same place, so they should be consistent with sizing. Unfortunately our retailers are all independent stores so they own the stock, so this is why you have to return them directly to us, apologies for this. Our returns policy is on our website to view, you can find it here: https://www.rainbowclub.co.uk/delivery-returns/ If we can help with anything please do not hesitate to contact us. Many thanks RC x

Posted 5 years ago

“I ordered my bridesmaid a pair of shoes, to then recieve an e mail stating these shoes were not in stock. I then again ordered the same shoe, telling me online "hurry only 5 left in stock" very confusing and disappointing, another e mail over a week later, telling me a refund had been done as i had not updated my order? Really poor customer service. Anywhere i have shopped online if you dont get the product a refund is first priority, not pay and get no product. I went to john lewis and bought 2 pairs in the end, should of done this in the first place.”

Posted 5 years ago

Hi Adele We are very sorry to hear this and can only apologise. Our systems are kept as up to date as possible with stock levels, but sometimes orders can overlap meaning stock is not 100% accurate to our physical stock. We kept communicating with you throughout this process and we do our very best to try and help every customer find their perfect shoes. Kind Regards RC x

Posted 5 years ago

“It been over a week and I still have not received yet sent a review to complete. Needed these shoes as soon as possible”

Posted 5 years ago

Hi, thank you for your feedback. I am very sorry for the delay with your order, we do quote up to 7 working days during busy periods but normally we are quicker than this so can only apologise. I have tracked it this morning and can see it is out for delivery today between 12:02 and 13:02. If you have any queries please do not hesitate to contact us on enquiries@rainbowclub.co.uk. Many thanks Julia

Posted 5 years ago

“Although the shoes are nice they do not fit so I have to return them at my own expense. This is the only company I have ordered from who do not provide a pre paid returns label for items that are not suitable. I think as a company who’s main focus is shoes sales you should understand that this item in particular is subject to being returned. Lucy”

Posted 5 years ago

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Rainbow Club is rated 4.6 based on 1,448 reviews