Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,460 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their 'colour match' service is the furthest thing from a match! Brought 4 pairs of shoes for my bridesmaids in February and have only received them back today (July) after 4 colour swatch attempts prior to lockdown which were all a completely different colour to the dress sample. I have received no apology and have had to chase them every step of the way. Extremely disappointed and would not recommend.”

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Posted 5 years ago

“Love my shoes and cannot wait to wear them! Feel so comfortable I don't think I'll even have to break them in. Delivery was super fast too.”

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Posted 1 year ago

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Posted 9 months ago

“I had the pleasure of speaking to Rainbow Club to order some shoes along with a matching bag in February. I spoke with Chloe Bushrod who was very helpful and my order was processed efficiently. I have since ordered another pair of shoes which I did online this time and my order arrived promptly and the shoes are a perfect addition to my collection.”

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Posted 1 year ago

“I have purchased 4 pairs of shoes from Rainbow Club since my daughter's wedding in 2022. I absolutely love them, they are so comfortable and I am over the moon that the shoes can be changed into the desired colour of my choice. The design, material and the attention to detail including the blue stone underneath the shoe. The delivery was excellent and I could not wait to open them to see how lovely they are. The quality of the shoes are just outstanding. I can't wait to wear them for my Grandson's Christening in June Thank you so much for making the choice so easy”

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Posted 1 year ago

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Posted 1 year ago

“I tried on many wedding shoes. Having rather wide feet and an ivory wedding dress I really struggled finding comfortable shoes in the right colour. The rainbow shoes are amazing. Incredibly comfortable and the colour is perfect. I really can't wait to wear them on my big day. The little blue gem in the sole is a lovely touch.”

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Posted 1 year ago

“I’ve ordered and returned 7 pairs in total now !!!!DO NOT buy from them . All of the shoes are cheap but overpriced and very uncomfortable and badly fitting . To add insult to injury , they don’t even pay for returns !!!!! Rubbish”

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Posted 1 year ago

“I ordered shoes from Rainbow club after hearing so many positive reviews. They are incredibly comfortable and beautiful! Hard decision deciding which ones but eventually chose Clara. Highly recommend.”

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Posted 1 year ago

“I ordered the Clara bridal shows for my wedding and I absolutely love them! The quality is amazing, they are comfortable and look stunning! Such a nice wee touch to add a blue crystal on the sole of the shoe as your something blue. The delivery was quick as well. I can't wait to wear them on my wedding day!”

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Posted 1 year ago

“Shoe size is on the smaller side. Returns policy is not good. No delivery note sent with shoes or via email. Unable to book delivery via yodel. Would not recommend ordering online.”

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Posted 2 years ago

“Brilliant Service.Item packaged well.Shoes were beautiful.Would definitely recommend your company.”

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Posted 2 years ago

“I was recommended by joyce young bridal shop in Glasgow,to buy my shoes from you,ordered and arrived really quickly,service is fantastic,would highly recommend u,which I have done already,many thanks Dora.xx”

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Posted 2 years ago

“Short story long I had slight technical issue trying to order my shoes and bag but it's all good when it finishes good and that's all thanks to an amazing customer service team and mostly to ⭐JOEL⭐ who was looking after me for an entire week trying to solve the problem. He's an exceptional member of your team. Can't wait now for my order to arrive. 😊”

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Posted 3 years ago

“I love my shoes from Rainbow Club! The delivery was quick, and I'm so impressed with the quality. They're comfortable and look beautiful. I can't wait to wear them on my wedding day!”

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Posted 3 years ago

“I bought a pair of Rainbow Club wedding shoes (Stella) from a well known retailer. I wore them on my wedding day for a couple of hours before noticing that one of the the heel pads had come off at some point leaving the nail sticking out and the fabric had shredded up the heel. I was so disappointed that I then had to wear different shoes for the rest of the day. I took the shoes back to the retailer who immediately refunded the total price. I no longer have the shoes to complete my outfit!”

Helpful Report

Posted 3 years ago

I’m so sorry that our product has not met your expectations on such an important day, and that you no longer have your shoes. It does appear from your description of ‘the fabric being shredded up the heel’, that there has perhaps been a degree of unforeseen extreme wear - unfortunately the satin & lace used in our collections is very delicate and therefore can be susceptible. With your blessing our technical team will be in touch directly to better understand the circumstances & see what we can learn from your experience. Please accept our sincere apologies again.

Posted 3 years ago

“I purchased shoes for my Wedding. The shoes were beautiful, lovely quality, style and colour...I especially liked the blue gem stone touch on the underneath. Unfortunately they were not wide enough for me so I had to return them...devestated!!”

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Posted 5 years ago

“I bought my Rainbow Club wedding shoes back in 2019 and love them. However dealing directly with Rainbow Club since then has been far from satisfactory. An order of mine was delivered to the incorrect person, and I received someone else's order. I was told my order would be resent - it never was. After being a firm supporter of this brand and their products are great, but customer service and this experience has resulted in this review.”

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Posted 5 years ago

“Really disappointed as shoes arrived with marks on. Not so special when they were for my wedding day.”

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Posted 6 years ago

“I recently wrote a review about my experience with Rainbow club. In short I feel they fasley advertised their dyeable shoes as I bought a pair of Madeline shoes in dyeable ivory to be dyed white. As I mentioned in my previous review, I was told this wasn't possible. As these were to match my wedding dress I was devastated. However, I was able to find someone in N. Ireland to do this without any hassle, and I think it's important that if anyone has had the same trouble as me and they can travel to Dungannon then they should go to Pattersons as they had my problem solved in 30 minutes. My shoes now match my dress perfectly, and I'm more than relieved because even the pair of Abbie White satin shoes I bought as a replacement were ivory compared to my dress.”

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Posted 6 years ago

Rainbow Club is rated 4.6 based on 1,460 reviews