R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.73

4.7 Rating 584 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

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4.7

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

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R3 Data Recovery 5 star review on 8th February 2023

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better and sooner interaction may have improved the chances of retrieving the data I wanted to retrieve. Unfortunately, the holiday season so was handed backwards and forwards between people which lead to delays and the irreversible degradation of the storage. Disappointedly only recovering 30% of my data.”

R3 Data Recovery 2 star review on 30th September 2021

Helpful Report

(Basingstoke Data Recovery 0125 6584282) -

Hi Darron, You are correct that "better and sooner interaction may have improved the chances" but the percentage would have been minimal. The reality is the SSD was already degraded, and encrypted. The process to image does not write data, Not until the decrypted volume was accessible could it be cloned sector by sector, the issue is the most used sectors are generally where the most used data is and this can affect the quality of the recovery when it comes to SSD which are building up errors the longer they are switched on. This is a very large SSD with nearly a billion sectors For transparency I have published the case notes redacting some information for security / data protection. Please be assured there may still be a possibility of improvement of the recovery in the future when some control features for this particular Hynix 512GB SSD comes available. This may be developed and ready for in production use at some point. The lesson to learn is that SSD are time consuming to recover and from first use they are degrading. Yours had degraded severely and continues to degrade every time it is switched on. I have posted an article here about SSD https://www.linkedin.com/posts/andrew-butler-a9160645_sandisk-apple-dell-activity-6844968887000305664-qxj6 05/08/2021 14:57:45 Dell laptop, just stopped responding. 05/08/2021 14:58:01 - Failure set to: Electronic 05/08/2021 14:59:11 - Quoted Dead. Laptop not starting up. 05/08/2021 15:24:14 - Accepted & awaiting arrival 09/08/2021 15:59:58 laptop arrived Teeny tiny SSD inside (512GB) 09/08/2021 16:38:55 Device gets hot and hangs... Seems to be crypto Bitlocker? need password 09/08/2021 16:39:22 - Escalation needed 09/08/2021 16:49:16 Customer seems adamant, no encryption. Informed PT 10/08/2021 11:05:48 - Escalation accepted 16/08/2021 11:15:00 Can we ask the client for any login passwords/PINs used on the laptop please? will - 16/08/2021 11:57:23 The account would be either “******” or “****” and the windows passcode/password is **** will - 16/08/2021 11:57:24 - Escalation accepted 16/08/2021 19:20:39 Can the client be asked to check the following link and sign into their microsoft account and check for the Bitlocker key? The laptop does not detect the SSD, IMG dump written to a 2.5" HDD Laptop sees the 2.5" but refuses to boot from it Our only option is to externally decrypt the drive which requires the bitlocker recovery key or password (DRIVE 100% HAS BITLOCKER ENABLED) 16/08/2021 19:20:42 https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6 16/08/2021 19:54:44 IF THE LAPTOP IS A COMPANY LAPTOP THE CLIENT MAY NEED TO SPEAK TO THEIR ADMINISTRATOR 17/08/2021 09:20:34 Personal laptop - Gone back to customer, waiting feedback 17/08/2021 09:31:18 I had no idea that this was switched on, must have happened during installation but here it is in the Microsoft account. 17/08/2021 09:31:37 KEY ID: ********* RECOVERY: ******-******-******-******-******-******-******-****** 17/08/2021 09:33:38 - Escalation accepted 17/08/2021 13:02:50 SSD is HEAVILY DEGRADED Struggling to read any sectors without it freezing/locking up Bitlocker Key is accepted, but cloning may not be possible due to issues with the SSD mark - 17/08/2021 15:04:13 Swapping SSD chip onto our own adaptor to rule out PMIC issues, but Im pretty sure this is FW/degraded flash 17/08/2021 15:04:16 - Recovery in progress 17/08/2021 18:35:50 Focusing on the most priority data (personal) 17/08/2021 18:36:00 - Cloning 23/08/2021 14:28:53 SSD no longer becomes ready Saving what data we have so far Cannot access SSD without Tech support (low level firmware support) 23/08/2021 14:28:53 - Data transfer mark - 24/08/2021 11:54:56 ****************************************************************************** Folders - 21412 Files - 125813 ( 89.27 Gb) Normal Files - 107976 Problem Files - 17837 ****************************************************************************** 25/08/2021 11:25:23 - File list sent 31/08/2021 16:40:49 - Needs invoicing 01/09/2021 09:53:54 - Invoiced 02/09/2021 09:29:33 - Needs invoicing 02/09/2021 11:14:25 - Paid 02/09/2021 15:41:41 copying data to a 1TB exFAT RM 02/09/2021 15:41:48 - Data transfer 07/09/2021 09:51:51 data copied to 1TB exFAT 07/09/2021 09:52:15 passed for dispatch, along with laptop 07/09/2021 09:52:21 - Orig to: Sent back to customer 07/09/2021 09:52:23 - In dispatch 07/09/2021 14:46:14 - Returned - Recovered

“They did what it says on the tin.”

R3 Data Recovery 4 star review on 30th September 2021

Helpful Report

(Leighton Buzzard Data Recovery 0152 5596282) -

Glad we could be of service John. The 4 Seagate Cheetah 73GB 15K SCSI discs had put in a good innings for a decade before succumbing to degradation after power outages. Fortunately the data required was protected by the redundancy and durability of these drives. Thank you for your review of R3 Data Recovery

“Very helpful and professional service, R3 Provided an up front indication of the costs. Once they had received the drive they kept me informed of what was going on and informed me as to what data could and could not be recovered.”

R3 Data Recovery 5 star review on 30th September 2021

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(MILTON KEYNES Data Recovery 01908 984282) -

"Hard drive from a Laptop, no longer booting gets as far as starting windows, Hard drive is not recognised when connected to another computer and can not be accessed." In this case the the 500gb WD Blue after 4 years of use in a laptop had suffered enough knocks to setup the drive to fail. Multiple issue from the spindle beginning to seize and head crashes causing platter scratches meant it was not possible to get a 100% recovery but by targeting just the priority data it was possible to recover what was needed. Glad we could be of service. Andy and the team at R3 Data Recovery

“Basically they have restored all of my files.”

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(London W1 Data Recovery 0207 1180032) -

Hi James Thank you for your review. The 320GB Seagate was the 4 head version, with one failed head. After a rebuild all data was recovered to your own new backup drive. Glad we could be of service. Andy and the team at R3Data Recovery Find out more about the development of a small British Success story . https://www.linkedin.com/posts/andrew-butler-a9160645_with-the-first-quarter-of-2021-already-over-activity-6784484043208593408-S38t

“Data recovered, very happy with the service from start to finish,”

R3 Data Recovery 5 star review on 29th September 2021

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(NEWQUAY Data Recovery 0163 7699282) -

"hi we have a seagate HD 1000gb ,the cable was damaged so we got a new and now when we plug it in it comes up with a fault error code 49244 could not mount "seagate"{com.apple.diskmanagement.dis enter error 49244}" After 6 years of use the Samgate Momentus degraded affecting the ability to access the drive and enter the password to the file vault protection. R3 Engineers were able to convert the drive from USB to SATA create a good image which accepted the password provided and allow access to the data.

“R3 Data Recovery has done swift and solid work for me, retrieving 2TB of data out of a HDD failure at the worst possible time. A stressful moment as I was short of 2 weeks of backups in a tight deadline context. This was a high vulnerability event, and Andy and the team at R3 Data recovery delivered a service with a proficiency I cannot praise enough. No downplay of the possible outcome, no drama either. I had a diagnostic less than a day after I delivered them my HDD. They manage to recover my data in less than 48H. R3 Data Recovery is the type of company you are very glad that exists, for circumstances you never want to occur.”

Helpful Report

(Paris) -

Thank you for your review Xavier R3 Data Recovery a effectué pour moi un travail de récupération rapide et efficace de près de 2TB de données, provenant d'un disque dur défaillant, au pire moment possible pour moi : Il me manquait 2 semaines de backup à très courte échéance d'une deadline importante. Un imprévu qui me plongeait dans une vulnérabilité certaine, durant laquelle Andy et l'équipe de R3 Data Recovery ont assuré un service d'un grand professionnalisme, sans minimiser les risques ni dramatiser les enjeux. Moins d'une journée après livraison de mon disque, ils m'ont fourni un diagnostic. Ils avaient recouvré toutes mes données le jours d'après. Je recommande chaleureusement l'expertise de R3 Data Recovery et leur capacité à résoudre ces problèmes que personne ne souhaite voir advenir. Xav

“I waited 2 years before getting my external hardrive assessed, but all communication from R3 was clear and not too technical, and they managed to salvage most of the data which was 20yrs of group family photos and very sentimental, the service was good and would use them again if I needed to. would highly recommend.”

Helpful Report

(Wednesbury Data Recovery 0121 4011282) -

Many thank s for the review of R3 Data Recovery Ann Your enquiry "external hard drive failed. failure occurred during copying and reorganising folder data whilst copying photograph files from laptop" The external drive was actually a laptop drive in a casing which had sustained a drop and sever platter damage. The first rebuild was successful but had over 5000 damaged files out of 360,000. An additional rebuild with a fresh donor head stack further improved the recovery reducing the damaged files to around 1100 but crucially recovering what was needed.

“Really pricey - but very effective. Impressive customer service from beginning to end. Would use again (but hope I don’t have to).”

R3 Data Recovery 4 star review on 29th September 2021

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(Stirling Data Recovery 0178 6600282) -

Thank you for the review Iain I can understand why you would see the cost of recovering a WD80EFZX-68UW8N0 but it was actually very cost effective and a fraction of what it would have cost to recover the whole RAID. You were unfortunate to lose one 8TB drive (SATA 128MB Cache WD80EFZX) in a RAID 0 array of 6 identical disks in a QNAP NAS Had it been a RAID 5 the loss of 1 disc would not have affected the data. Glad we could be of service. Andy and the team at R3 Data Recovery

“these people provide a great service and are really helpful and friendly I would recommend very much”

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(SHOTTS Data Recovery 0131 2151022) -

Thank you for the review William Your Recertified Seagate ST1000DM003 1TB hard drive had put in a good service and was actually in its second life. Your enquiry "CANT ACCESS DRIVE OR DATA ESPECIALLY MY ENCRYPTED PASSWORDS" puts in perspective the issues of storing not only data but passwords and security keys. R3 Data Recovery Ltd is one of the few high security labs in the Uk trusted by every type or organisation and individuals. For those looking for data recovery specialists beware that data theft is as much a problem as data loss. Always Pick a reputable company data recovery service like Team R3 www.r3datarecovery.com The data recovery hospital.

“Outstanding”

Helpful Report

(CAVERSHAM) -

“Great service from a great great team super quick and no messing around they do exactly what they say they will do at the price they have quoted cant recommend these guys enough.”

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(HULL Data Recovery 0148 2966282) -

Glad we could be of service Paul and that your contact through Linkedin was able to point you in the right direction. For those reading do not assume SSD are more reliable than HDD should not forget to backup. In reality SSD are not just faster in use they are faster to die and fail if used a lot. The growing number of failing SSD needing data recovery follows the uptake of SSD in laptops and macbooks. Ultimately it comes down to backing up data. If you do not have an up to date backup you may need Team R3 ! Andy R3 DATA Recovery 0800 999 3282 www.r3datarecovery.com

“Very reasured on my initial call, very calm expert advice Always answer a call”

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(Exeter Recovery 0139 2956282) -

“Great service , got all my files back. Really good coms was updated at each step.”

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(Aldershot Recovery 0125 2213282) -

Hi Will, Following your enquiry "My backup internal hard drive has failed .Its not detected by the OS. I have removed it and put in an external cradle , tried on 2 other PCs nothing." Cradle is working fine with other spare drives . One of the six heads in the drive was preventing the drive from reading and needed a head stack replacement. Fortunately the drive was not over filled and all but one file was recovered fully from over half a million files. Folders - 81713 Files - 571644 ( 1050.03 Gb) Normal Files - 571643 Problem Files - 1 R3 Data Recovery are constantly recovering these Seagate Barracuda and carry many revisions in stock, however this particular donor was sourced from another supplier. The head stack surviving and now added back to our stock for future use. For those reading this R3 Data Recovery carry a catalogued stock of over seven thousand working hard drives used as donors. We do have to order some drives but most are in stock and the stock is continually updated. This ensure the lowest cost of data recovery from failed hard drives. Andy and the TeamR3 0800 999 3282 www.r3datarecovery.com

“Superb service. Great communication and explanations of the process.”

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(Romford 0170 8902282 Data Recovery) -

Many thanks for your review Micah Glad we could be of service when your SanDisk 128GB Ultra thumb drive failed. R3 are recognised as one of the best data recovery labs for unrecoverable devices. Based in Sheffield at Security House the team have a national network of referrers and a local number for Romford Data Recovery 0170 8902282 as well as the national freephone 0800 999 3282 Find out more on https://www.r3datarecovery.com/romford/

“R3 managed to retrieve data from a badly damaged hard drive. Professional service and communication throughout.”

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(Sheffield Data Recovery 0114 4081929) -

Thank you for the opportunity to recover the unrecoverable !. From your enquiry "Currently not sure on manufacturer (likely to be Seagate) and capacity (laptop is not with me but will find out soon as possible). Have been informed that the problem is probably stuck heads, with beeping coming from the HD. The laptop it was in is a HP, probably at least 3 years old at a guess. Not sure if this has any bearing on it, but I only require up to perhaps 10 GB of folders/files recovering from the HD. If possible, email correspondence preferred. Thanks." The Seagate Firecuda ST2000LX001 rebuild and recovery was carried out at Security House with over of 1.5 million files - and just 445 affected by the head crash R3 Engineers rebuild and recover drives declared unrecoverable by the largest labs in Europe and US Folders - 191236 Files - 1553133 ( 170.14 Gb) Normal Files - 1552685 Problem Files - 445 A British success story in Sheffield UK 0114 4081282 Freephone 0800 999 3282 https://www.r3datarecovery.com/sheffield/

“Excellent customer service and amazing service. Out of 100s of video files only a few were not silly restored (as they had no sound) all else came back!”

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(Onibury Shropshire Data Recovery 0174 3617282) -

Thank you for the review Tom From your description and notes taken in the call " (no clicking buzzing or beeping - all heads working - no screeching ) LaCie / Seagate (Approx 1TB Data) exFAT MOV/MP4" The Seagate ST5000LM000 drive was recoverable without the need of a rebuild, and over 1.4tb of video were recovered. There were a few affected by the head landings but a good outcome overall. Glad we could be of service Andy and the team at R3 www.r3datarecovery.com 0800 999 3282

“Really helpful. Fair price.”

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(Nottingham Data Recovery 0115 7401031) -

Glad R3 could be of service with your Western Digital 2TB WD20SDZW-11JJ8S0 "I've had the problem diagnosed as a broken laser platter so I need the data rescuing please. The data is fine. I've been told to stress that clean air is needed for the recovery. If I could have a quote, that would be great. Thanks" Several months after the initial enquiry at Christmas we we received the drive and sourced the matching donor. The rebuild was completed successfully but the file system had been severely damaged from the previous attempts to gain access to the drive. Despite the initial file system showing very little data it was found that most of the data over 60gb was in good condition although unlinked . Folders - 684 Files - 15078 ( 8.72 Gb) Normal Files - 13820 Problem Files - 1258 The recovery although successful and done to the highest possible success rate, was compromised by the numerous software recovery attempts and is why we always recommend to our prospective clients to not take risks with a failing drive if the data is important. A good outcome in a bad situation. www.r3datarecovery.com 0800 999 3282

“Brilliant service will definitely recommend to others”

R3 Data Recovery 5 star review on 15th September 2021

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(LLANDYSUL Data Recovery 0179 2909282) -

Hi Kelly Thank you for your review of R3 Data Recovery Following your enquiry we were able to recover over 111,000 files with just 24 affected by bad sectors caused by the head crash. "The computer was dropped on the floor. Have taken to another IT consultant but they couldn't save the pictures on the hard drive. Was advised to contact you to see if you could save my family photos" Donor was sourced from stock and the rebuild solved the weak head fault and ensured the maximum quality of the data recovered. Another review for Andy and the team at R3 0800 999 3282 www.r3data recovery.com

“Absolutely fabulous service from start to finish. Everything was completed ahead of schedule and as promised. We can recommend R3 without any hesitation.”

R3 Data Recovery 5 star review on 9th September 2021

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(Valencia) -

Thank you for the review Le Roy Glad we could help you with your broken connector on your SanDisk Cruzer Blade. Andy and the team at R3 Data Recovery Britain's Data Recovery Hospital

“The process was a little confusing but it was good in the end and they got the data back”

R3 Data Recovery 4 star review on 8th September 2021

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(Castleford Data Recovery 0113 4001998) -

"External Hard drive, upon doing checkdsk looks to be an issue with the master boot record, but we couldn't get in it .." Following your enquiry we were pleased the data needed by your client was identified and just 10 files from 45,000 were affected by the damaged head in the Seagate ST1000LM035. Thank you for your review Andy and the team at R3 Data Recovery Security House Sheffield Britain's Data Recovery Hospital

R3 Data Recovery is rated 4.7 based on 584 reviews