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Quest Motor Group Reviews

4.9 Rating 1,560 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

4.9

Based on 1,560 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 7th January 2024

Quest Motor Group 5 star review on 28th August 2023

Quest Motor Group 5 star review on 20th July 2023

Quest Motor Group 5 star review on 19th July 2023

Quest Motor Group 5 star review on 19th May 2023

44

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service & customer service..”

(48738) - Posted 1 month ago

Dear Mrs G Mcomie, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Excellent service everytime. Thanks Keith for being so helpful.”

(48738) - Posted 1 month ago

Dear Mr D Walker, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Keith and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Following my first review I am pleased to say that Geoff Leland has spent an hour with us explaining various points about our car and was very helpful and patient, and no incidents on our way home. Many thanks go to Geoff.”

(BraintreeUsed) - Posted 1 month ago

Dear Mrs Escott, Thanks for taking the time to leave us another good review, and we are pleased that Geoff helped with explaining the features of your new car. We do aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“Good professional service”

(48738) - Posted 1 month ago

Dear Mr A Digby, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Fantastic service! They went above and beyond and cleaned my car for me inside and out can’t recommend enough”

(48738) - Posted 1 month ago

Dear Miss N Mizon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Excellent service from very friendly and helpful staff”

(48738) - Posted 1 month ago

Dear Mr W Mesquitta, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“welcoming and friendly service, kept up to date on additional work required. Service completed in timely manner and car cleaned after service.”

(48738) - Posted 1 month ago

Dear Mrs S Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Having been with “Quest motors “covering Several vehicles over many years they have maintained very high standards of vehicle maintenance and customer service . Well done to all the team. Would not think of going elsewhere!”

(48738) - Posted 1 month ago

Dear Mr P Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have continually achieved this over the year. I will be sure to pass your kind words on to the team and thank you for your loyal custom, we really do appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Excellent service. Collection made on time. Kept informed of what was needed. Well done.”

(48738) - Posted 1 month ago

Dear Mrs J Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre or uses our collect and return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Not very happy. Booking team booked me in for a MOT before due date anniversary and lost a month on the ticket”

(48738) - Posted 1 month ago

Dear Mr R Newman, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we make every experience with us easy, friendly and enjoyable. We have reviewed the booking that you made with us and we’re sorry that there was an error made on our part, and we did MOT the vehicle a little earlier than required. We have apologised for this mistake and offered a free MOT next year, which you verbally accepted over the phone. You have however now declined this offer for reasons unknown, but if you would still like the MOT next year, please get in contact with us. We do hold ourselves to extremely high standards and when mistakes are made in genuine error, we look to quickly rectify them and use it as a learning experience to ensure this doesn’t happen again. Kind regards, The Quest Motor Group Team

Posted 1 month ago

“Lee your co ordinator we deal with always keep us well informed of what's happening or needed to our vehicle many thanks Mr Rowe.”

(48738) - Posted 1 month ago

Dear Mr M Rowe, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Always a great service”

(48738) - Posted 1 month ago

Dear Mr D Farrant, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“We were rather alarmed when we checked the tyre pressures. One of the new tyres was registering 49 cold when it should have been 32 according to the handbook. We checked the tyres with a proper gauge.”

(48738) - Posted 1 month ago

Dear Mrs M Jackman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, our Service Manager has confirmed that our gauges are calibrated regularly, so we are surprised to hear of this. We would very much like to take a look at this issue if you would kindly bring your vehicle back to us so we can perform another check. There may potentially be an error with the tyre pressure sensor, and we would be happy to take another look at your vehicle if you would like us to. Please do let us know if you would like to bring your vehicle in for further investigation. Kind regards The Quest Motor Group Team

Posted 1 month ago

“Excellent Thankyou , promptly booked, personalised Call, special mention for Lee who as always delivers excellent customer service . Car mot and clean.”

(48738) - Posted 1 month ago

Dear Mr E Darby-Prangnell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“I love the people and the quality of workmanship is great but there are serious question marks over your organisation and communication.”

(48738) - Posted 1 month ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 month ago

“Excellent service received over last 20 years, from buying vehicles to servicing.”

(48738) - Posted 2 months ago

Dear Mrs G Anderson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this over the years. I will be sure to pass your kind words on to the team. Thank you for your loyal custom, we really do appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Great service quick”

(48738) - Posted 2 months ago

Dear Mr T Shaw, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Service/MOT: straightforward check in, choice of courtesy car, agreed return time. All work done - spoken & written report”

(48738) - Posted 2 months ago

Dear Mr K Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Efficient friendly service”

(48738) - Posted 2 months ago

Dear Mr P Tormey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Very helpful went through everything and answered all questions we asked”

(BraintreeUsed) - Posted 2 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

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Quest Motor Group is rated 4.9 based on 1,560 reviews