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Quest Motor Group Reviews

4.9 Rating 1,566 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

4.9

Based on 1,566 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 7th January 2024

Quest Motor Group 5 star review on 28th August 2023

Quest Motor Group 5 star review on 20th July 2023

Quest Motor Group 5 star review on 19th July 2023

Quest Motor Group 5 star review on 19th May 2023

44

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the people and the quality of workmanship is great but there are serious question marks over your organisation and communication.”

(48738) - Posted 2 months ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 2 months ago

“Excellent service received over last 20 years, from buying vehicles to servicing.”

(48738) - Posted 2 months ago

Dear Mrs G Anderson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this over the years. I will be sure to pass your kind words on to the team. Thank you for your loyal custom, we really do appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Great service quick”

(48738) - Posted 2 months ago

Dear Mr T Shaw, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Service/MOT: straightforward check in, choice of courtesy car, agreed return time. All work done - spoken & written report”

(48738) - Posted 2 months ago

Dear Mr K Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Efficient friendly service”

(48738) - Posted 2 months ago

Dear Mr P Tormey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Very helpful went through everything and answered all questions we asked”

(BraintreeUsed) - Posted 2 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Good and reliable.”

(48738) - Posted 2 months ago

Dear Mr M Hasler, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“I recently had my car serviced at Quest and cannot rate the service I received highly enough. From the collection of my vehicle, to the service, and even the car wash and vac (part of the service) was second to non. My car was returned to me in tip top condition. Lee Barnes and the whole team were excellent”

(48738) - Posted 2 months ago

Dear Mr P Medden, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, whether you pop in or have your car collected by us, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“This is my 1st car and Darren really helped me understand and got all of my silly queries with patience and understanding. A humble and professional human. Thanks a ton for all the help!”

(48738) - Posted 2 months ago

Dear Mr L Abraham, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Excellent customer service. Friendly, approachable staff who are reliable and trustworthy. I wouldn’t take my car anywhere else.”

(48738) - Posted 2 months ago

Dear Mrs A Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Excellent & Prompt Service. MOT completed in timely manner.”

(48738) - Posted 2 months ago

Dear Mr A Claydon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“I purchased my car fromt Quest, at the same time I also purchased thier service plan. No regrets in doing this, it means when my service is due I don't need to worry about the costs, especially with inflation. I also get my MOT at a better rate with this plan. The team at Quest are great, from sales to service. I recently also needed to speak to the accounts department, and they couldn't have been more helpful. 10/10.”

(48738) - Posted 2 months ago

Dear Miss R Chinery, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“I have owned two Cavaliers, one Zafira and one VIVA, all obtained via Quest Motors, since the company operated from the premises in High Street, Maldon. I have always been satisfied with the service that I have received, even after the recent closing of the Maldon operations as my present car is collected and delivered with no hassle.”

(48738) - Posted 2 months ago

Dear Mr B Townsend, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, whether your vehicle is collected or you pop in in-person, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team, and thank you for your loyal custom, we really do appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Friendly staff, waited for completion, sat in waiting area, nice vibe, coffee available. Completed in good time”

(48738) - Posted 2 months ago

Dear Mrs S Jones, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Excellent service and very helpful staff.”

(BraintreeSuzuki) - Posted 2 months ago

Dear Mr Hughes, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“I have no complaints. Lee Barnes was as he always is very polite and professional. A credit to your business. Hope he stays with your company for ever. Would not be the same without him.”

(48738) - Posted 2 months ago

Dear Mrs J McDonald, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Excellent service!”

(48738) - Posted 2 months ago

Dear Mr M Farrell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Very pleased with the service quest motor group provided”

(48738) - Posted 2 months ago

Dear Mr D Dale, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“The usual excellent service.”

(48738) - Posted 2 months ago

Dear Mr G Laing, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Excellent service as always”

(48738) - Posted 2 months ago

Dear Mrs A Voller, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

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Quest Motor Group is rated 4.9 based on 1,566 reviews