Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.88

4.9 Rating 1,560 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,560 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I work Mon-Fri my Mum dropped the car in first thing Monday morning, supplied the Service Team with her contact number and advised that it took 30-40 minutes to get to Quest from home. She was supplied with a courtesy car. At 4:30pm neither my Mum nor myself had received a call or text advising the work was done or any info. After numerous attempts to call, waiting on hold, leaving messages and promises of a ‘call back’, my Mum was still none the wiser. Eventually she called the sales team who did answer, and finally she was informed the ‘wrong part’ had been delivered and so would need it for another day. My Mum had to cancel an appointment on the Tuesday and rush around (to two other appointments including at the hospital) all day. I was then called by the Service Team, even though I was at work and not the one that had dropped the vehicle off. I contacted my Mum to inform her so she could go and collect. I would like to add that when the car was initially taken, a week previous, I was told I had a buckled wheel and told to ‘buy one on ebay, bring it in and we’ll fit it for you.’ The customer service has been woeful from the outset. I have been a loyal customer for some years, buying two vehicles, each with service plans. I pay for the Service Plan so your experts can deal with things so I don't have to. I have little time and 0 knowledge of cars ‘under the bonnet’. As for the valet that is apparently included in the Service Plan I would rather you hadn't bothered. Leaves in the grills, smudges and smears all over, I get a better service paying £20 at the local car wash. I will not be renewing the Service Plan when it comes to an end and can only express my huge disappointment with the way the Service Team seems to be heading at Quest, as all my previous experiences have been positive. I had considered purchasing another car from Quest when my HP comes to an end but now have my doubts. One extremely dissatisfied customer.”

Helpful Report

(48738) - Posted 1 week ago

“I recently purchased a car from this company shocking, I asked before purchase about the condition of the paint work, was told excellent one owner been well looked after. I received my Honda Jazz covered still in polish a dent above door handle significant stone chips on the Bonet a couple are raised the car has clearly had a life in the car wash! First day out had to pull in as the tyre pressure was low second day the car would not start out side Sainsburys The battery was dead in the Key fob..actually on both of them. The parking camera has red paint on it ? Obviously had a paint job on the bumper, the car matt was torn and frayed. VERY CONCERNED ABOUT PARTING WITH ALOT OF MONEY TO A COMPANY WHO DONT CARE ONCE THEY HAVE YOUR BUISNESS STILL WAITING FOR A CALL BACK!”

Helpful Report

Posted 1 week ago

“Not very happy. Booking team booked me in for a MOT before due date anniversary and lost a month on the ticket”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr R Newman, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we make every experience with us easy, friendly and enjoyable. We have reviewed the booking that you made with us and we’re sorry that there was an error made on our part, and we did MOT the vehicle a little earlier than required. We have apologised for this mistake and offered a free MOT next year, which you verbally accepted over the phone. You have however now declined this offer for reasons unknown, but if you would still like the MOT next year, please get in contact with us. We do hold ourselves to extremely high standards and when mistakes are made in genuine error, we look to quickly rectify them and use it as a learning experience to ensure this doesn’t happen again. Kind regards, The Quest Motor Group Team

Posted 1 month ago

“Had to keep chasing for paper work I needed so can buy the car, Paint touch-ups was not completed properly. Accessories on the car are not working I now have to pay out to get working.”

Helpful Report

(BraintreeUsed) - Posted 3 months ago

Dear Mr Yardley, We're disappointed to see you only left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have spoken with the sales executive on this issue and can’t find in any of the correspondence any issues raised regarding late paperwork. It seems all documentation was provided to you at the correct stage of the car buying process. Regarding the accessories, it was explained that the vehicle did have a connected camera, but it does require a subscription with the manufacturer to activate this feature due to the vehicle being older than 3 years. Upon inspection of the vehicle at the time of purchase, it was identified that a few areas did require a small amount of paint work which was agreed. The sales executive did visit your home to collect the vehicle and return it once the work had been completed so that you were not inconvenienced. Since returning the vehicle to your home, new areas were identified as needing paint, and we have already offered to fix these. Please do reply to our sales executive on the issue regarding paint so we can arrange a date to resolve this issue. Kind regards, The Quest Motor Group Team

Posted 3 months ago

“Service pricing is insanely high”

Helpful Report

(QuestCommercials) - Posted 2 years ago

Dear Mr Merritt, We're disappointed to read you feel our servicing pricing is high. You've only recently purchased a brand new Citroen C4 from our Braintree dealership, after already having a C3 Aircross from us back in 2019. As a new car owner, you'd have benefitted from our fixed price servicing, keeping your Citroen running like the day you drove it away. We are also transparent with our pricing, ensuring all work is priced and approved by the customer before carrying it out. We regularly review all our pricing to ensure it is in line with market rates and offers value to our customers. Being a Citroen Authorised Repairer we have all the specialist tools, knowledge and training to diagnose and update your vehicle with the latest software, as well as highly trained technicians who are specialists in Citroen vehicles. We feel our rates do offer value to our customers. If we can be of any further assistance, please don't hesitate to get in contact. All the best, The Quest Motor Group Team

Posted 2 years ago

“Failed to diagnose problem with car on first visit. Broke down again day after returning it. Then found the fault which would cost more than the vehicle is worth to rectify it.”

Helpful Report

Posted 3 years ago

Dear Mrs Evenden, We’re hugely disappointed to see that you only left a two-star review for your experience with us. Having spoken with the team, it would appear you are actually very happy with the level of service provided when purchasing your new Suzuki Swift from Richard Hubbard – we have no doubt that you’ll continue to enjoy it for years to come. We understand your frustration when it came to repairing your previous vehicle, unfortunately due to the complexity of a vehicle and the age of your Meriva, the fault could have been a number of things. We recommended changing the cheapest parts first to try and fix the issue and upon road testing the vehicle it appeared changing the parts had resolved the issue. When you had the issue reappear after covering more mileage, we then re-diagnosed the issue and unfortunately the next step was a much more expensive repair – you then chose to purchase a Suzuki Swift from us instead of going ahead with the repair. As a gesture of goodwill and to help relieve the financial burden of the first repair, we gave you an additional discount on your new Suzuki Swift to the price you paid for the first repair to ensure you weren’t out of pocket. It sounds like the team really went above and beyond to ensure we delivered great customer service and to ensure you weren’t left financially out of pocket for the repair of your previous vehicle. We’re sure your review only reflects the frustration felt at your previous vehicle going wrong, and not with the level of service we delivered. We hope that you will continue to use Quest Motor Group going forward for both your sales and servicing needs and will experience the exceptional level of service so many of our other customers have come to know and love - as you will see from all the great reviews we have received. Hopefully at that time you will consider updating your review. If we can be of any further assistance, please don’t hesitate to get in contact with a member of the team. All the best, - The Quest Motor Group Team

Posted 3 years ago

“The score reflects the after sales on the purchase of a new Citroen C3 Aircross that was bought in August 2018. I identified a flaw / defect on the front passenger door a few weeks after purchase It is a tear in the laquer. To cut a long story short. Citroen refuse to deal on warranty. I have since found out that Quest Braintree took delivery from Citroen 18-10-17. I purchased 2-8-18. So it was sitting around for 10 months. Plenty of time for the very small tear in the laquer. I have had some other issues that were resolved. But this is still on going months on !! The latest being that I pay for half the door repair!! So the Warranty is not worth the paper it is written on for me as regards to bodywork issues. Citroen does not want to know,and Quest want the customer to pay. I have had the door looked at by another Citroen dealer who has identified that the door is thicker painted in areas and in his opinion "overpainted". You draw your own conclusions.”

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Posted 4 years ago

Quest Motor Group is rated 4.9 based on 1,560 reviews