Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Quest Motor Group Reviews

4.9 Rating 1,545 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

4.9

Based on 1,545 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

Write Your review

Tell us how Quest Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 7th January 2024

Quest Motor Group 5 star review on 28th August 2023

Quest Motor Group 5 star review on 20th July 2023

Quest Motor Group 5 star review on 19th July 2023

Quest Motor Group 5 star review on 19th May 2023

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was generally pleased with the customer service provided by Quest. I was however slightly disappointed that I wasn’t shown how to use the touch screen. The clock had been adjusted and the manual hasn’t helped me to find how to do this. Still a mystery.”

(BraintreeUsed) - Posted 4 days ago

“Very good service”

(48738) - Posted 1 week ago

Dear Mrs M Grubb, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 week ago

“A good experience. We had plenty of time to consider our purchase and Richard gave us an very good service.”

(BraintreeUsed) - Posted 2 weeks ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 week ago

“Very Good customer service and I appreciate what they have done yesterday.”

(BraintreeUsed) - Posted 3 weeks ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 weeks ago

“Sadly only got message left at 5.50 that car was ready to collect next morning. Which was not possible and Service closed at 12.”

(48738) - Posted 1 month ago

Dear Mr M Bell, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we do apologise that you didn’t hear from us until 5.50pm. Unfortunately the parts required took a little longer than usual to arrive which meant we weren’t able to finish working on your vehicle as early as hoped. We value all feedback so we will look to improve our communication, particularly when rare occasions such as this do arise. We hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 weeks ago

“Excellent service as always. Great customer service from a professional friendly team. Only gave 4 stars as I found it difficult to get through on the phone.”

(48738) - Posted 1 month ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit you'll find it easier to get through to us and feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“Service carried out as scheduled . My only point is , That I noticed I was charged for delivery & collection of my car , I was told this was included under my service plan , which I have had for 9 years & never paid before .”

(48738) - Posted 1 month ago

Dear Mr B Holmes, Thanks for taking the time to leave us a good review. We do truly appreciate your loyal custom, and whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the cost for our collect and return service, we did unfortunately have to introduce a small charge for this from 2020 to all customers. Our records indicate that you did use this service in 2022 and were invoiced for it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“As always the service I received from the service team was very good”

(48738) - Posted 1 month ago

Dear Mr A Smy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Following my first review I am pleased to say that Geoff Leland has spent an hour with us explaining various points about our car and was very helpful and patient, and no incidents on our way home. Many thanks go to Geoff.”

(BraintreeUsed) - Posted 1 month ago

Dear Mrs Escott, Thanks for taking the time to leave us another good review, and we are pleased that Geoff helped with explaining the features of your new car. We do aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“Always a great service”

(48738) - Posted 1 month ago

Dear Mr D Farrant, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“We were rather alarmed when we checked the tyre pressures. One of the new tyres was registering 49 cold when it should have been 32 according to the handbook. We checked the tyres with a proper gauge.”

(48738) - Posted 1 month ago

Dear Mrs M Jackman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, our Service Manager has confirmed that our gauges are calibrated regularly, so we are surprised to hear of this. We would very much like to take a look at this issue if you would kindly bring your vehicle back to us so we can perform another check. There may potentially be an error with the tyre pressure sensor, and we would be happy to take another look at your vehicle if you would like us to. Please do let us know if you would like to bring your vehicle in for further investigation. Kind regards The Quest Motor Group Team

Posted 1 month ago

“good sevice and kept me informed of the progress made with my vehicle”

(48738) - Posted 2 months ago

Dear Mrs Y Adams, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“Communication is a problem at Quest . Having used this service on a number off occasions it's either really good , adequate , or absolutely horrible . With all the different ways to contact customer this should be a lot better”

(48738) - Posted 2 months ago

Dear Mr J Chapman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, we believe that you have now spoken with our Service Manager and we do apologise that you were not provided with an update as to when your vehicle would be ready. We pride ourselves on offering a 5-star experience and we are disappointed to see that on this occasion, our communication wasn’t to the usual high standard. Customer feedback is extremely valuable to us and we use it to continuously improve the service we offer, so we will review our processes to ensure that this doesn’t happen again. We do hope that you continue to visit us so we can demonstrate our 5-star customer experience to you next time. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“Expensive compared to other garages but do a good job”

(48738) - Posted 2 months ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“Good service and overall experience.”

(48738) - Posted 2 months ago

Dear Mr P Watson, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“Staff were helpful and friendly.”

(48738) - Posted 2 months ago

Dear Mrs W Warwick, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“Good service”

(48738) - Posted 2 months ago

Dear Mr K Cooper, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“Good service, very helpful and efficient.”

(BraintreeUsed) - Posted 2 months ago

Dear Ms Seff, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“Very helpful”

(48738) - Posted 2 months ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“The sales man Russell was perfesional good customer service skills The car was a disappointment 😞”

(BraintreeUsed) - Posted 5 months ago

Dear Denis, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. We are sorry to hear of your disappointment with the vehicle – unless you’ve already done so, please do get in touch with Russell who will be glad to provide assistance and try to address any concerns you may have. All the best - The Quest Motor Group Team

Posted 4 months ago

«
1
2
3
4
»

Quest Motor Group is rated 4.9 based on 1,545 reviews