Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.88

4.9 Rating 1,560 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,560 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After my car had been serviced & MOT, I drove home & noticed my hands were completely covered in black grease. This black grease was also on my steering wheel, coat & handbag. I noticed it had come from the drivers door handle. I phoned to complain and received a refund for the cost of my MOT. Clearly this is not the service you expect from a main dealer but I would like to thank Michael at Quest who did his best to help.”

Helpful Report

(48738) - Posted 4 days ago

Dear Mrs K Balls, We do apologise for this, we have stringent processes in place so that vehicles are returned to our customers washed and cleaned, but on this occasion it seems this has not been the case. We have taken steps to ensure this doesn’t happen again, and once again please accept our apologies for this inconvenience. We do hope that you were otherwise very happy with the servicing of your vehicle and that we see you again soon. Kind regards, The Quest Motor Group Team

Posted 10 hours ago

“I found the staff incredibly rude and unhelpful. Paid for a diagnostic test but was told the results had been deleted when I asked for a copy.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr J Ochola, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have reviewed the communication between yourself and our service team, and we feel that we have behaved in a professional manner at all times. Unfortunately the diagnostic test did confirm that a substantial amount of work was required on your vehicle, which also unfortunately does equate to a considerable cost when compared against your vehicle’s current market value. Regarding the deletion of the diagnostic test results, the findings, after our technician had investigated the vehicle, were summarised on the invoice you would have received so you are welcome to use this and visit another service centre if you would like a second opinion. If you would like to proceed with the work we have quoted, please do get back in touch. Kind regards, The Quest Motor Group Team

Posted 1 month ago

“Extremely disappointed and totally underwhelmed. After breaking down & being recovered and taken to Quest, I left my car to be examined. I was told to collect my car after a replacement accelerator pedal had been fitted. I picked car up and drove a couple of minutes home. The very next morning I go to take kids to school and the exact same fault lights came on. I take the car back to be told the new pedal was faulty and replaced. I pick the car up and low & behold the exact same lights come up! I take back the car and a replacement sensor was fitted, pick the car up and still the same. I take the car back and now I’m without the car for a month! The car is taken to Fords for their diagnosis, we are then advised after road testing no fault codes lights to collect. I pick up on the Friday pull out of the garage with the engine light on! I take the car to meet family breakdown all lights on dashboard car completely gives out! I call the RAC to be recovered from a very busy roundabout with the children in the car. I just do not know what I have paid 100s of pounds for to be without a car for a month to be in exactly the same position. No faith no confidence and just shocking to be honest.”

Helpful Report

Posted 1 month ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 month ago

“I love the people and the quality of workmanship is great but there are serious question marks over your organisation and communication.”

Helpful Report

(48738) - Posted 1 month ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 month ago

“Payed in advance for a car as requested. Went to pick up on the arranged date and was told it had an issue so couldn't take it away. This was after a part exchange so I had no car. They spend over a month trying to fix it! I wasn't given a courtesy car and was left to pay for public transport for over a month until the problem was resolved. Since having the car over a 6 month period it's been in the garage getting fixed for 3 months. Mainly due to an ECU fault. Even though I've paid for a 12 month warranty I'm now having to spend over £1000 to get the car fixed as "the warranty doesn't cover it" The diesel particulate filter is blocked due to it not being driven because it's been off the road so often with faults. After being forced to pay £350 to clear it, it has blocked again and I'm now being told be Quest that I need to pay £750 to try something else. I've been to an external garage who have told me there is clearly a deeper rooted problem which is causing it. And should be covered by the warranty! The vehicle is still with Quest Motor Group and I'm being blamed for not driving the car enough to clear the filter. I was offered a part exchange with the vehicle to resolve the issue. They offered me £3000 less than what I payed for it 6 months ago. I will be advising everyone to avoid Quest Motor Group on all social media platforms and all forums. If the matter is not resolved quickly and fairly.”

Helpful Report

(BraintreeUsed) - Posted 2 months ago

Dear Mr Taylor, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. To address the issues you’ve raised, it was unfortunate that we discovered a fault with the vehicle’s ECU during the time you were looking at purchasing it. Once the problem was identified and we explained the issue, we did on a number of occasions check with you if you would prefer to buy a different vehicle, but you wanted this particular model. The ECU fault was rectified under warranty, but there does now appear to be an unrelated issue with the DPF. Even though a DPF regen has been performed on the vehicle, it only resolved the problem short-term and a deep clean will be required, which is what we have quoted you for. The vehicle is still under warranty, but a clean of the DPF is unfortunately not covered. You have been, and still are, using one of our courtesy cars while we await for you to advise us if you would like us to carry out a DPF clean. Please do get in touch with us so we can move forward and resolve this issue. Kind regards, The Quest Motor Group Team

Posted 1 month ago

“Sales good but after sales useless no help when problem arrises even when taken service plan and extended warranty when first came telling me needed front discs and pads all round only needed front pads”

Helpful Report

(BraintreeUsed) - Posted 6 months ago

Dear Mr Holding, We're disappointed to see you only left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Our service manager has reviewed your file and at the time of your visit, we advised that your front and rear brake pads needed replacing, and that if the front pads in particular weren’t replaced, then it was highly likely you would also need the brake discs changing too in the near future, as the worn pads would begin to damage the discs. We sent you a video vehicle health check, which also summarised the above, but it doesn’t appear to have been viewed. If you would like us to resend you this, please do let us know by emailing helpdesk@questmotors.com Should you ever need any further assistance with your vehicle in the future we would be delighted to help. Kind regards, The Quest Motor Group Team

Posted 5 months ago

“We were looking for quotes to sell my partners car and come across ‘we buy Essex cars’ which are also part of quest motor group. They confirmed a price and said it would need to be valued in person which we had no worries about as the car is immaculate with not a single mark on it. I got several emails from the company confirming this valuation and saying to secure it we had to book an appointment. We went ahead and booked the appointment, to then be told that without even seeing the car they had changed their minds and were offering £2235 less than the original price offered. Apparently the quote they offer is not correct for all cars - be aware of this before wasting your time with we buy Essex cars/ quest!”

Helpful Report

Posted 7 months ago

We're disappointed to see you have left us a 1-star review. Part of Quest Motor Group, We Buy Essex Cars has been created specifically to value and purchase used vehicles, to allow us to compete competitively with the likes of webuyanycar and Motorway. Just like those valuation sites, the initial valuation is not an offer to purchase, it is the price we may be willing to pay once an inspection of the vehicle has taken place. Our team of industry experts also review all valuations prior to any inspections, and when reviewing the valuations, they will also factor in market conditions and the supply/demand of the vehicle that has been valued. In this instance, the vehicle that We Buy Essex Cars valued required an adjustment based on this which you were made aware of prior to the inspection. We are sorry that on this occasion the market adjustment resulted in a reduction of the valuation prior to the inspection, and this is why we made you aware of the change before the appointment so that you were able to decide whether you would still like to proceed with us. We hope on this occasion that you have been able to find an alternative purchaser for your vehicle at a price that you are more comfortable with, and hope that you may value another vehicle with We Buy Essex Cars in the future. If you have any further queries or would like to discuss this in more detail, please get in touch with the team via hello@webuyessexcars.co.uk Kind regards, - The Quest Motor Group Team

Posted 7 months ago

“The vehicle I test drove had a new mot by all accounts by quest un yet was given the keys to the vehicle to drive the indicators where not working and nearly run out of fuel doing a approximate 5 mile journey how was I allowed to do this very poor and disappointed also costing me money again how on earth has this passed the mot.... Not happy”

Helpful Report

Posted 8 months ago

Dear Sophie, We're disappointed to see you only left us a 1-star review. In response to the issues you’ve raised, the vehicle was fuelled before you test drove it, which equated to around a quarter of a tank, so there was never any risk of the car running out of petrol. Regarding the indicators, we apologise for this fault, and the vehicle has been inspected by our technicians at our workshop and the fault has been rectified. The day after you reserved the vehicle, you informed us of your change of mind, and the deposit taken was fully refunded – there has been no cost to you during this process. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. If you would like to discuss your experience with us further, and also clarify what costs you feel you have incurred, please email helpdesk@questmotors.com Kind regards, The Quest Motor Group Team

Posted 7 months ago

“Very disappointed so far with my experience with Quest, From the moment of reserving a car online, to the point of delivery. Reserved a car online, got an email saying someone would contact me in 24hrs, went well over 24hrs so I thought I best chase it up, Was advised the car was reserved, but the sales team had been very busy. Seemed like every step of the sales process I had to chase up what was happening, Arranged the car to be delivered, was given the impression the car would be delivered on a trailer, but it was delivered by a man, Was told I would get a call when the man was near by, never got a call, And when I range up to chase the delivery of the car, was advised it’s worrying it has not landed yet as it left ages ago. Since I have had the car, I have noticed it’s has an awful droning noise on the rear end, Had it checked over and found that the car has misshaped rear tyres, so needs new tyres and a wheel alignment. Also the heated seats don’t work, which was one of the main reasons for buying this car. Still waiting on a reply to know what to do next.”

Helpful Report

(Quest Motor Group) - Posted 2 years ago

Dear Mr Shepherd, We're disappointed to see you only left us a 1-star review. We understand there are a few issues with your new Golf, and we are working to get these rectificed for you. A driver is collecting your Golf (130 miles away from us) and bringing it back to our dealership to check out the issues - in the meantime we're dropping you off a courtesy vehicle to keep you on the road while we rectify any issues with your Golf. Due to the nature of a used vehicle, and despite our thorough multi-point check, issues do arise - that's why we include a 3 month warranty, extendable to 12 or 24 months for your peace of mind. We also take great pride in ensuring when the unfortunate does happen, we deal with it quickly and efficiently, while minimising any inconvenience to you. We understand that issues with your vehicle may cause stress and frustration, however we hope once your vehicle is returned to you, you'll take the time to amend and update your review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting. We hope to have any issues with your vehicle rectified quickly and back to you soon. All the best - The Quest Motor Group Team

Posted 2 years ago

“Paid deposit on car 7thDec, 19th Jan asked for deposit back, no v5, no car.”

Helpful Report

Posted 3 years ago

Dear Mr Scarlett, We're sorry to hear about your experience with our Maldon dealership. I have spoken to the Manager of our Maldon dealership who explained the situation. It is unfortunate this car was delivered to us without the V5 document which was lost by the previous dealership whom we received the car from (it is very rare for us to take delivery of a vehicle without a V5 document). On top of this we are experiencing much longer waits from the DVLA for paperwork to be processed that we would usually expect due to COVID-19. These two factors have led to an unfortunate wait for your new car which we ourselves consider unacceptable, however it was out of our control. We aim to get our customers into their new car within 24-hours where the vehicles is with us, and quite often customers drive away in their new car the same day with all the paperwork completed. As you'll see from so many of our reviews, customers rate us as excellent. We hope this one-off incident doesn't impact on your decision choose Quest Motor Group in the future and join the thousands of happy customers we serve each and every year. All the best - The Quest Motor Group Team

Posted 3 years ago

“Manager was absolutely rude and not caring about costumer. Such a disgrace from such a old and brilliant auto company. Not able to fulfill their own words. Although car was alright but the way manager deals with costumer is absolutely unacceptable, total unacceptable.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Gurung, We're disappointed to read your review. We take great pride in delivering vehicles of the highest quality to our customers, and this is one of the reasons 99% of our customers leave us such great reviews. Due to COVID-19 we have a smaller team working in order to comply with the social distancing policies, and this has unfortunately led to a slight delay in the delivery of some vehicles. We understand that the short delay is frustrating; however, we feel the small wait is essential to deliver your new vehicle to your doorstep while meeting and exceeding our quality standards. We care about our customers, and we feel this is reflected in the high number of 5-star reviews you'll read about us. We truly hope you're happy with your car when it arrives with you and you'll consider updating your review to reflect this. All the best - The Quest Motor Group Team

Posted 3 years ago

“I have found a car on Auto Trader and when i called the company called QUEST Braintree, Mr Russell - car salesman, picked up the phone and he briefly explained about who they are and their reviews online and also a brief description of the car. He then sent a video links of the car and an email relating to the car. He also said if i am happy, i can reserve the car by paying £99.00 then the car will go to the service for a new MOT as the car has high mileage, if the car may need any clutch and timing chain, they will replace it before the collection. We have agreed the price £7500 for Mitsubishi outlander GX3 4wd, 7 seaters and paid £99.00 by my credit card on 23/09/2020. They gave us an estimated date of collection on 30/09/2020. They also said they are going to give me a call a day before collection on 29/09/2020. I have sent an email on 25/09/2020 regarding the payment, whether i can pay full by my credit card and they replied that they can take £1000 on card and the rest on debit card. Then on 28/09/2020 i made a call and said it is quite disappointing that they don't take full credit card payment. Mr. Russell said he is going to let me know later on the day. I then made a call again and he said he has got a big bills from the garage that the car need a replacement of new clutch and timing chain. So the car won't be ready on 30/09/2020. It will further take another week before the car gets ready. But i have already booked a single journey train to Braintree online e-ticket through Trainline £11.00 and i also made insurance on that car which cost me £41.00 plus i hired a car on 28/09/2020 which cost me £30 for an Hospital appointment as my wife was 29 weeks pregnant and she doesn't want to get in a Taxi because of a high risk of contracting coronavirus. Anyway, Mr Russell said that he will give me a call on 01/10/2020 for an update so i was waiting for his call back but no call were made then i sent him an email regarding the update saying that whether "new clutch and timing chain replaced or not" But on 02/10/2020 he called and apologised and said that he need further information from me. It's their company policy so he asked how many mileages i do a year, insurance and so on. He then said later on the day there were many problem in the car like a damage engine so they are not going to sell the car to me. They wanted to refund the £99.00. i said that i have paid for my Train, insurance and a car hire as they delayed and now not selling the car. Mr.Russell said to send the total cost with the proof and he will pass onto the manager and sort me out on Monday the 5th of Oct. 2020. He called me on Monday and said they owes nothing. They don't want to pay anything and hang up the phone.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Alam, We're sorry to see you felt we only delivered a 1-star experience. We pride ourselves on our integrity, honesty, and transparency, which we have been from the outset. We only sell vehicles which have passed our thorough quality checks, and all cars are prepared to a high standard. While the Mitsubishi Outlander that caught your eye was in fantastic condition inside and out, mechanically the vehicle did not meet our standards. We hope you can appreciate our integrity and honesty choosing not to sell you this vehicle and we can only apologise for the inconvenience this has caused. As soon we became aware this vehicle didn't meet our quality standard, we refunded your deposit in full and apologised. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience. In the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that customers continue coming back to us because of the level of service we deliver and the quality of vehicles we sell. All the best - The Quest Motor Group Team

Posted 3 years ago

“My car had an oil leak which ended up with oil over my new driveway took the car back to the garage to be given a courtesy car covered in advertising with no air con or fuel and in need of a service. Very disappointed customer to say the least.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Frost, We’re deeply disappointed to see that you have only left us a 1-star review. We were very surprised to hear that your new vehicle had an oil leak after a few weeks of owning it, however due to the nature of used vehicles we accept that the odd issue may arise despite our through checks and we aim to resolve all issues with the highest level of professionalism and customer service, quickly. As soon as we were made aware of the issue with your vehicle this morning, we booked your vehicle into our workshop for this afternoon and quickly organised a courtesy vehicle to keep you on the road until your car is ready to collect. Upon leaving the dealership in the courtesy vehicle, which would have usually been cleaned prior however due to the short notice we never had the chance, you seemed happy with the resolution. Having since spoken to our sales manager, it appears that you are happy with the resolution and that your review was due to some understandable frustration with the issue on your new car which remains our priority to fix. We would really appreciate it if you could revise your review in light of level of customer service we have delivered 😊. All the best - The Quest Motor Group Team

Posted 3 years ago

“problems started when the sales rep did not appear to know the engine size of vehicle, wanted 1.4 but vehicle was a 1.0 even after we were told its 1.4, only found out as we went to sign the paper work & once deposit paid, then could not even say what the interest rate was on a loan??, problems still went on even as we went to pick the vehicle up a week later and had to put up with a 1.5 hr wait as the vehicle had not been prep as agreed, then they could not say if the protective coating to pint etc had been applied EVEN AFTER WE HAD PAID FOR IT and still don't know!!.. Review by R. Harford”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Harford, Thank you for taking the time to leave us a review. We are disappointed to hear of your experience with us, we can assure you that this is not up to our usual high standards and we have taken corrective action to ensure that this does not happen again. The Vauxhall Sales Manager, Stewart Lebentz, has been in touch with you and I believe that you are happy with the resolution we have offered. If we can be of any further assistance, then please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

Quest Motor Group is rated 4.9 based on 1,560 reviews