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Quest Motor Group Reviews

4.9 Rating 1,543 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

4.9

Based on 1,543 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 7th January 2024

Quest Motor Group 5 star review on 28th August 2023

Quest Motor Group 5 star review on 20th July 2023

Quest Motor Group 5 star review on 19th July 2023

Quest Motor Group 5 star review on 19th May 2023

44

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a timing belt replacement and service on a Vauxhall Insignia. Friendly, efficient, helpful staff, both by telephone and face to face made this a positive experience throughout.”

(48738) - Posted 8 hours ago

“Very pleased with the service I received no problems encountered thanks.”

(48738) - Posted 8 hours ago

“As I work Mon-Fri my Mum dropped the car in first thing Monday morning, supplied the Service Team with her contact number and advised that it took 30-40 minutes to get to Quest from home. She was supplied with a courtesy car. At 4:30pm neither my Mum nor myself had received a call or text advising the work was done or any info. After numerous attempts to call, waiting on hold, leaving messages and promises of a ‘call back’, my Mum was still none the wiser. Eventually she called the sales team who did answer, and finally she was informed the ‘wrong part’ had been delivered and so would need it for another day. My Mum had to cancel an appointment on the Tuesday and rush around (to two other appointments including at the hospital) all day. I was then called by the Service Team, even though I was at work and not the one that had dropped the vehicle off. I contacted my Mum to inform her so she could go and collect. I would like to add that when the car was initially taken, a week previous, I was told I had a buckled wheel and told to ‘buy one on ebay, bring it in and we’ll fit it for you.’ The customer service has been woeful from the outset. I have been a loyal customer for some years, buying two vehicles, each with service plans. I pay for the Service Plan so your experts can deal with things so I don't have to. I have little time and 0 knowledge of cars ‘under the bonnet’. As for the valet that is apparently included in the Service Plan I would rather you hadn't bothered. Leaves in the grills, smudges and smears all over, I get a better service paying £20 at the local car wash. I will not be renewing the Service Plan when it comes to an end and can only express my huge disappointment with the way the Service Team seems to be heading at Quest, as all my previous experiences have been positive. I had considered purchasing another car from Quest when my HP comes to an end but now have my doubts. One extremely dissatisfied customer.”

(48738) - Posted 8 hours ago

“Excellent service as always.”

(48738) - Posted 1 day ago

“Nick in the Commercial side was absolutely brilliant. Couldn’t do enough for me when I was buying a used Citroen van from him . Great guy , no fuss straight to the point and easy to deal with. Really happy Thanks Clive”

(BraintreeUsed) - Posted 1 day ago

“If the new car is as good as your sales team we will be very happy.”

(BraintreeSuzuki) - Posted 1 day ago

“I was generally pleased with the customer service provided by Quest. I was however slightly disappointed that I wasn’t shown how to use the touch screen. The clock had been adjusted and the manual hasn’t helped me to find how to do this. Still a mystery.”

(BraintreeUsed) - Posted 3 days ago

“Dropped off Friday evening was told be ready for 12 had a message come collect at 10.30. Perfect.”

(48738) - Posted 3 days ago

“I recently purchased a car from this company shocking, I asked before purchase about the condition of the paint work, was told excellent one owner been well looked after. I received my Honda Jazz covered still in polish a dent above door handle significant stone chips on the Bonet a couple are raised the car has clearly had a life in the car wash! First day out had to pull in as the tyre pressure was low second day the car would not start out side Sainsburys The battery was dead in the Key fob..actually on both of them. The parking camera has red paint on it ? Obviously had a paint job on the bumper, the car matt was torn and frayed. VERY CONCERNED ABOUT PARTING WITH ALOT OF MONEY TO A COMPANY WHO DONT CARE ONCE THEY HAVE YOUR BUISNESS STILL WAITING FOR A CALL BACK!”

Posted 4 days ago

“I’ve used them for years now and wouldn’t go elsewhere x”

(BraintreeSuzuki) - Posted 5 days ago

“Friendly and helpful staff. Went in to look at a car and left 2hrs later having bought a new car - l think that says it all!”

(BraintreeSuzuki) - Posted 1 week ago

“Car had its Soring service, on time and all found Ok in a short timescale.”

(48738) - Posted 1 week ago

“Good service and great customer service”

(BraintreeUsed) - Posted 1 week ago

Dear Mr Chapman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“The service I had was very good and very easy.”

(BraintreeUsed) - Posted 1 week ago

Dear Mark, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Can’t fault the service very professional will always take my BMW there”

(48738) - Posted 1 week ago

Dear Mr N Crane, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Supportive, efficient and personable.”

(BraintreeSuzuki) - Posted 1 week ago

Dear Ms Littman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Joe has been so helpful. He’s charismatic and knowledgeable and has kept me fully updated the entire way through. Thank you.”

(BraintreeUsed) - Posted 1 week ago

Dear Mrs Martin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Joe and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“From start to finish, I felt valued. Everything was explained and matched to my needs.”

(BraintreeSuzuki) - Posted 1 week ago

Dear Mrs Selby, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Called into Sukuki (Quest Motors) Braintree along with several other Car Sales in the area as we were looking for a replacement car for my wife. From entering we were given a genuine greeting. From our first meeting of the Sales Executive Richard Cowan, we took an instant like to him and his relaxed approach. Richard took the time to listen to my wife's needs and expectations for her replacement car and suggested a more suitable car. From initial enquiry to the final delivery, Richard went beyond what i expected from a Sales Executive by even giving advice with completing Insurance online one sunday on his day off. He is a chap with great professional knowledge of his product, his calm delivery in advice and perfect manners to match. He definately sets the bar for his trade I strongly recommend this gentleman for your next Suzuki and gurantee you wont be disappointed.”

Posted 1 week ago

Dear Ian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. We are so pleased to have received this review and are delighted that your wife found her next car under the guidance of our Suzuki Sales Manager Richard. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Took my car in for a service. Professional, efficient and couldnt be anymore helpful.”

(48738) - Posted 1 week ago

Dear Mr R Weemes, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

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Quest Motor Group is rated 4.9 based on 1,543 reviews