Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,642 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,642 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality. Immediate personal response to a query and so happy with original purchase I purchased a second matching item. Prices very good and speedy delivery. No hesitation in recommending them.”

Helpful Report

Hello Valda, Thank you for 5 star review, we are very happy to hear you received a response immediately from our customer support as we are a small team this means a lot that our response is fast. We appreciate your support and future recommendations. Many thanks, Faye

“Have received two bags from the sale, both lovely and extremely good value at £29 each. Leather looks and feels good quality and they are very well made. I have nothing negative to say and will certainly be choosing Pure Luxuries for any future bag purchases.”

Helpful Report

“My order arrived in less than 48 hours, with free delivery, and was very well packaged. The leather is beautiful, not so soft that it won’t last, but not so stiff as to be unwieldy. The cashmere blue is a beautiful soft blue grey that goes with lots of colours. The bag is unlined, so a traditional ‘saddle bag’ design, with just one internal cotton pocket - given the choice I’d have liked it completely lined, but with such a huge reduction of mor than 80 per cent due to potential scratching on the clasp (there wasn’t any that I could see), I’ll happily live without a lining. So pleased, I think I’ll order the blush too …. Finally, I wouldn’t hesitate to buy more and different models fromj the company, you get excellent quality leather bags all stunning designs and colours - for the price of high street PVC rubbish. What’s not to love?”

Helpful Report

Dear Gillian, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We are thrilled to hear that you are extremely satisfied with your purchase. We are glad to know that your order arrived in less than 48 hours, with free delivery, and was well-packaged. We take great care in ensuring that our products reach our customers in excellent condition and in a timely manner. We are also pleased to hear that you are satisfied with the quality of the leather. Our aim is to provide products that are not only beautiful but also durable. It is great to know that the leather is not too soft that it won't last, yet not too stiff to be unwieldy. We are delighted that you are so pleased with your purchase that you are considering ordering the blush color as well. We assure you that you will receive the same level of quality and stunning design. Once again, thank you for your kind words and for choosing Pure Luxuries London. We strive to provide our customers with excellent quality leather bags at reasonable prices, surpassing the offerings of high street PVC rubbish. We look forward to serving you again in the future. Best Regards, Faye

“A beautiful bag and just what I was looking for. You would never guess the price from the superb quality leather”

Helpful Report

Hello Lizzy, Thank you for your review, we really appreciate your feedback. Great to hear that the price and quality is up to your standard. Thanks, Faye

“Delighted with my Ambleside bag,great quality, fast free delivery,highly recommend”

Helpful Report

Hello Jackie, Thank you for your review and kind comments for us. We really appreciate it. Thanks, Faye

“This company is the best! Excellent quality, great customer service, bargain price! Will definitely recommend and use again in the future.”

Helpful Report

Hello Christine, Thank you for your kind words, we appreciate you! Fantastic to hear you would recommend and purchase from us again in the future. Thanks, Faye

“Lovely leather cross-body handbag ..”

Helpful Report

Hello BB, Thank you for taking the time to review us, very happy to hear you love your leather cross body bag. Warm regards, Faye

“I can’t remember the last time I purchased a bag of such good quality. Bought it at a reduction with a voucher so extremely happy with a real leather bag at an amazing price.”

Helpful Report

Hello Nicola, thank you for your 5 star review and for leaving a photo of your purchase, we appreciate it :). Glad to hear you think our bags are brilliant quality and love the price. Thank you for supporting us, it means the world to us. Thanks, Faye

“Service, quality and price are amazing”

Helpful Report

Hello Kathleen, Thank you for your 5 star review we really appreciate it. We are glad to hear you think the service, quality and price is amazing we pride ourselves on trying to make our customers happy as well as producing great quality. Thanks, Faye

“Gorgeous quality handbags at amazing prices (I’ve bought three so far). Excellent service, delivery was quick and I haven’t returned anything. Just Fabulous! Thank you Pure Luxuries London.”

Helpful Report

Hi Jane, Thank you for your review, we really appreciate it. Lovely to hear you haven't returned anything. Thank you again for your support, we hope to see you again in the future. Thanks, Faye

“Ordered a handbag for myself and a tote bag for my granddaughter. She was so thrilled and I even had her initials put on the bag. Both bags were such good quality and the delivery was so quick. Very impressive service.”

Helpful Report

Hello Brehm, Thank you for your 5 star review, lovely to hear that you and your granddaughter were thrilled with your purchases from us. We'd love to see a photo so we could post it on our socials. Thanks, Faye

“As described Arrived quickly. Perfect price”

Helpful Report

Hi Jac, Thank you for your 5 star review, glad to hear our service was up to your standard. Many thanks, Faye

“I have many beautiful bags from Pure Luxuries and Conkca. The leather is superb, a wide variety of styles, fast free delivery. I have just ordered 3 bags, 1 for a gift and 2 for me. The leather backpack in Cherry was an amazing price, after seeing mine l had to ordered for a friend and another friend is trying to decide which colour to order. I am debating whether to order another colour myself. Highly recommended, really lovely bags”

Helpful Report

Hello Marjie, Thank you for your 5 star review, we really appreciate it. Lovely to hear that you have Pure Luxuries and Conkca bags from us and find the leather superb quality. Amazing to hear your friends also want a Pure Luxuries bag after seeing yours, thank you for your continued support. Thanks, Faye

“I love my Pure Luxuries bags - I keep coming back for them. I think I have 8 so far (+ 1 purchased for a good friend, she loves it and hasn't used any other bag since). I'm sure I'll think of an excuse for another at some point! The quality is excellent, delivery incredibly speedy and the choice of colours and styles is second to none. Also excellent value for such quality items.”

Helpful Report

Hi Sue, Thank you so much for your review, we really appreciate your continued support for us. Amazing to hear you have purchased 8 items from us already. We'd love to see your photos with us using #MyPureLuxuries on our socials and don't forget to follows us for the latest offers 🙂 - Thanks, Faye

Helpful Report

“Excellent service as the bag was delivered promptly. It is a beautiful bag and a lovely shade of blue. My mistake was to underestimate the size of the bag, it is larger than I expected. However as it is such a beautiful bag I decided to keep it. I am sure it will be useful soon”

Helpful Report

Hello Ishbel, Thank you for your 5 star review, we massively appreciate your support. Very glad to hear you decided to keep your bag even though the size was larger than expected. We hope to see you shopping again with us soon. Many thanks, Faye

“Great size, lovely colour and fab price. Customer service was good and information on delivery was appropriate and bag was delivered on the date givrn”

Helpful Report

Hi Christine, Thank you for your review, we appreciate your kind words. Happy to hear customer service was good and you received your bag on time. Many thanks, Faye

“Lovely bag good price and the delivery was quick”

Helpful Report

Hello Michelle, Thank you for your 5 star review, we really appreciate it. Glad to hear the delivery was quick and met your expectations. Many thanks, Faye

“Beautiful bag . Fabulous price. Would highly recommend.”

Helpful Report

Hello Pat, Thank you for your review, we really appreciate it. Thank you for your future recommendations, we look forward to serving you again. Thanks, Faye

“Wonderful new bag for my holiday Perfect to get all my things in and just right length cross over body strap Can’t wait to use it and good value too”

Helpful Report

Hello Carol, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your feedback and support. We are thrilled to hear that your new bag is wonderful and perfect for your holiday! It's great to know that it has enough space to fit all your belongings and that the length of the cross over body strap is just right for you. We hope it adds convenience and style to your travel adventures. Once again, thank you for choosing Pure Luxuries London. We look forward to serving you again soon! Best regards, Faye

“Beautiful navy leather back pack. Right size for carrying my tablet. Very nice quality and a great price. It's the second bag that I have purchased from Pure Luxuries.”

Helpful Report

Pure Luxuries London is rated 4.9 based on 5,642 reviews