Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,299 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 20th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived well packed and most promptly. After sales service was outstanding and could not have been bettered. I have hardly ever needed to be refunded by an online retailer but the speed with which Pure Luxuries did so was astonishingly fast.”

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“Excellent service and products”

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“Great quality! Fast service! Thank you so much, my husband loved his wallet!”

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“Was so impressed with service... Id been looking for a conka wallet everywhere but all said would take 4 days minimum delivery and charged extra, but found from pure luxuries London and with free next day delivery.. Beautiful wallet and arrived in time for valentines day.. Very impressed.. Thank you..”

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“Quick delivery and very satisfied with my purchase. A wallet for my son's birthday.”

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“Very Impressive presentation and arrived very fast”

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“Delighted with my purchase; leather men's wallet which I had embossed. Very good quality at a very good price. It arrived super fast & was nicely boxed; important when you are giving an item as a gift.”

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“I really liked the selection of wallets on your site. Excellent variety to choose from. The shipping was reasonable to Canada from the UK. The zoom feature allowed me to see close up detail on the wallet so no surprises when it arrived. It looked exactly like it did online. I was pleased with this purchase and would do business again with Pure Luxuries London again.”

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“Very quick and simple to order online, the product arrived next day, beautifully wrapped and a fabulous quality product. I would definitely recommend buying from this company”

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“Excellent quality product, just as described and very quick delivery.”

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“Ordered a wallet/debit card holder and was very pleased with the quality, speedy delivery. Well done.”

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“The Bridge Wallet purchased - Accurately described, good quality, just what I wanted. Full marks for delivery as well; it was ordered at 2pm and turned up at 9am the following day.”

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“The item received was as pictured. It was of superb quality and made for a very happy recipient. I will definitely be looking to this brand for other leather goods in the future. Their customer service was also impressive - the item I initially ordered was sold out. They contacted me via email to let me know and gave me options I could consider. I responded via email advising of the item I wanted instead and it was posted the same day. I got the item the next day.”

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“I bought a black nappa leather purse to replace one I bought in Spain many years ago. The advert said there was only one left at £20 (reduced from £65) So I bought it just seconds later I went back to check the size of it. They were still available at £20 instead of £65. I had hoped that I was dealing with an honest company, but this doesn't seem very honest and I probably wouldn't buy from them again.”

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Good afternoon Mrs Ratcliff, Thank you for your review and feedback. We do regularly restock products, so it sounds like one of our team was updating the stock just as you finished your order (which would result in the purse showing as 'in stock' after you finished your order). I can assure you that we are an honest company, and customer satisfaction is of the utmost importance to us. I hope you like your purse, and if there's anything I can do please email me on info@pureluxuries.com as I'll be happy to help. Kind regards, Ben, Pure Luxuries customer care team

“QUICK DELIVERY, ITEM LOOKED LIKE ON THE PICTURE. NICELY PACKED TOO. HOWEVER, THE BOX LOOKED LIITLE BIT LIKE IT WAS WAITING ON THE SHELF SOMEWHERE FOR A LONG TIME. FOR ME IT WASN'T A PROBLEM, BUT SOME PEOPLE COULD MAKE A BIG DEAL OF IT.”

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“Wallet is good quality, very good customer service and very fast delivery.Just a bit dissapointed with the personalised lettering.The j looks like an I.”

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“Excellent service my first order went missing but you corresponded with me and sent another key purse out to me which i received and it is really nice, beautiful leather and so easy now to find my keys at the bottom of my handbag. Definitely will be ordering from you again.”

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“Great service, kept me informed as to delivery date and time !”

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“Perfect”

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“Easy to order,quick delivery and very happy with purchase. Will more than likely come back again. Thank you”

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Pure Luxuries London is rated 4.9 based on 6,299 reviews