Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,265 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to use the website, ordered and came really quickly! The purse is good quality and came with a really nice gift bag for it to be presented in!”

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“The only reason I gave 4stars and not 5 is because the leather of the rucksack I ordered has quite a strong smell! Other than that, the finish and feel of the product is good, the price good and it arrived in just a few days. I would recommend this company.”

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“Really pleased with my new backpack. Stylish design, beautifully made and just the right size to fit everything I want to inside. Good website, easy to order, prices are great and returns easy with prompt service. Well done! Internet shopping as it should be.”

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“Your website stated item was in stock. I ordered it and money was taken. Then two days later I receive an email stating item wasn’t in stock. Whilst you did refund the money it was very disappointing and unorganised I feel. You stated I would receive 5% discount on another item but wouldn’t get that discount until I had ordered and payed for another item. I didn’t trust that this would happen and therefore no further item was purchased and I will not be purchasing from site again.”

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Hello Sue, Thank you for your feedback and comments. We are very sorry that on this occasion we were unable to fulfil your order request. Our staff work hard to ensure our stock levels are accurate as to avoid customer disappointment. Sadly on this occasion a technical error meant the stock was displayed incorrectly. The 5% discount offer is just our way of thanking customers for their patience when issues arise. We always refund discounts as promised as soon as we receive notification of a new order being made. Warm regards, Pure Luxuries Customer Care

“Prompt service excellent product. Extremely pleased with my purchase.”

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“Beautifully made leather bags in numerous styles sizes and colours. This sums up the supplier I'd hoped to find and have succeeded in buying the ideal bag for me. I am tempted to buy again, will definetly recommend to my family and friends ☺️. Oh yes also delivery is speedy despite Christmas rush.”

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“Bought a holdall as a gift for my husband for Christmas , very impressed with the quality of the product . Delivery was quick and communication was good.”

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“Excellent service, brilliant communication... I ordered a couple of wallets, one turned out to be out of stock which they apologised for and gave me an extra 5% off a replacement one. Very prompt delivery, I don't normally do reviews but in this case Pure Luxuries have to get 10 out of 10 for all aspects of their service. Highly Recommended Thank you.”

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“The purse I ordered was exactly as described. It arrived on time, well packaged and was just what I wanted. The quality of the finish is good and I can see it will be be hardwearing”

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“Beautiful bag, well made, gorgeous.”

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“Excellent service, prompt dispatch and lovely item as described. Will definitely shop here again”

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“Good quality product (leather wash bag) Came on time.Pure Luxuries are reliable people to deal with. Will order from them again.”

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“Very quick delivery and a wonderful luxury bath bag. Very classy and high quality. A happy customer 😊”

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“Very nice product, very good price and very quick delivery”

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“I purchased 4 items as Christmas presents arrived as stated the quality of goods feel very nice but i only give 4 stars because the printing of the initials on a wallet i paid extra for was so small and hard to see, but i will buy from this company again.”

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“Beautiful gift, well packaged and arrived very quickly from ordering.”

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“Lovely,quality wallet. Very nice packaging and prompt delivery too!”

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“Really pleased with the bag that I bought. Would definitely recommend Pure Luxuries.”

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“Fantastic service. Beautiful wallets. Recommended to a friend and in total have now purchased 3 wallets for Christmas gifts.”

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“Great service. Arrived in good time”

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Pure Luxuries London is rated 4.9 based on 6,265 reviews