Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,306 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My fourth bag from Pure Luxuries London! Beautiful quality and amazing service! Thank you so much! 😃”

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“Hi i purchased a bag on the 30th November, i still havent had any correspondence or update on my order. Can you please advise. Regardz Corrine Dunn”

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“Bought the Melissa tote bag, surprise for a friend. Great price great service, have bought several items from Pure Lux and they have been lovely, def. recommend”

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“Good Service had a little problem, Dan got back to me straight away and put my mind at rest. The bag I bought was lovely just what I wanted, good price I usually pay a lot more.”

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“What a fantastic company to deal with. I had a query regarding a delivery that Royal mail had messed up and not only did they reply to my email quickly they sorted out my order for delivery the next day. Well done Dan and the team , I will definitely recommend you and order from you again.”

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“The tote bag I ordered arrived quickly and is beautiful. Its just a shame that it's not lined or has any interior pockets. I am now going to have to find a suitable clutch bag to put keys, phone etc in.”

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Hello Jean. Thank you for your review and I am sorry to hear that you are not completely satisfied with your purchase. It does state on our website that this bag comes unlined. If you would like to return your item please contact our customer service team info@pureluxuries.com and they will be happy to assist you in returning your item for a full refund or exchange. Kind Regards, Rachael

“I recently ordered a black grab bag and liked it so much I ordered the same one in tan. The bag is made of lovely soft leather and has a zipped compartment on the side large enough for a mobile phone. It is also nicely finished inside and quite roomy. You would pay the same elsewhere for a bag that is not leather. Delivery is excellent (free), only a day or so and prices are very reasonable. Pleased also that returns are free. All in all very pleased with this company.”

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“Just received my ‘Dink’ bag in plum.. oh it’s so so lovely when something exceeds your expectations! It’s absolutely gorgeous! Great colour and shape and beautiful leather..sits so well against the body..PERFECT! Thank you so much…wish I’d discovered Conkca bags sooner..you’ve got a new fan!”

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“Very disappointed with my purchase that I bought few months ago the zip broke within a very short time of using the bag”

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“I recently purchased the black Henna bag and after a speedy delivery i'm loving using it. Beautiful bag with plenty of room. Spoilt for choice and seen so many other bags i'd like next!”

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“My handbag was delivered today, so it came quickly, and I am absolutely delighted with the gorgeous pink leather tote with plenty of pockets to put everything in! Highly recommended. Looks exquisite.”

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“Purchased the Leah bangle. Quick delivery and lovely product in beautiful packaging. It would make a lovely gift or wedding gift for a bridesmaid. Really pleased an excellent price. Highly recommend.”

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“Just received my second bag ( cross body) and once again very pleased with fast service , I received it in 2 days, the bag is as described even better than I thought, good quality leather like the first one I bought. Highly recommend.”

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“One use with only 10kg in it. Has scuffed easily on the sides, with the leather 'finish' also breaking off where I held it on the handles and used the strap. The strap has now broken after walking through the airport. Received this as a birthday present and now stuck with it on a long trip. Poor quality”

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“Bought a 'Terance' man's leather messenger bag. After a few uses of the bag the strap attachment failed and the metal attachment hit my husband in the eye. The bag was clearly defective however Pure Luxuries have only offered 15% off another bag when I contacted them about it. Disappointed as was initially pleased with it and it appeared to be good quality. Will not be using the 15% discount!”

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“Terrible have in gold and rose gold and they tarnish like mad. Only worn each pair once and then haven’t been able to again due to terrible quality-they look awful.”

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“Bought my wife a soft leather handbag, she loves it so cheap for a handbag of that quality.”

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“The bag could be lovely but it just dosent stay shut even with minimal items inside. Its just not safe and secure enough for me. Such a shame bit easy to see why it is the price it is. I couldn't send it back as i had thrown the original packaging etc. I normally don't have a problem with your bags as i have 3 su h a shame wish i'd gone for the original one i'd looked at now with a zip.”

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Hello Diane. Thank you for your review and I am very sorry for the disappointment caused. If you are not completely satisfied with your order, we offer a free returns service and will be happy to provide a full refund. Please contact info@pureluxuries.com and our customer care team will be happy to assist you return your item. Kind Regards Pure Luxuries Customer Care

“I bought the Conkca ‘Leto’ bag in jet black. It’s fantastic! Lovely quality leather and a minimalist design which comes with a realistic price tag. I’d been looking for ages to find a cross body bag without fussy details. I wore it to lunch and had three people compliment me on it. You can fit in a book and/or iPad plus keys, phone, a bit of makeup…and I got it on sale! The adjustable strap means it fits my 5 foot 4 frame comfortably on the hip, but you could have it higher or lower. The little squirrel logo and leather tab is a bonus; so cute! A wonderful website.”

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“I am absolutely delighted with my beautiful tote bag! Lovely quality leather, it’s just the right size, looks great and extremely speedy delivery! I could not be more happy and would certainly buy from Pure Luxuries London again! I’m a very happy customer! Thank you 😃”

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Pure Luxuries London is rated 4.9 based on 6,306 reviews