Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,306 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and beautiful quality, packaging lovely, would use this website again”

Helpful Report

“Although the wallet is good quality the smell of it is so strong and pungent, everybody has commented on it, and it's embarrassing, I can't take it anywhere, also the photo section is black mesh so you can barely see the photo inside”

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Good morning, Thank you for your review and feedback, I'm sorry to hear that. Being a natural product, leather can often have a distinctive smell at first - this will fade with use, so the more the wallet is used the quicker this should disappear. With regards to the I.D section, we do try to make our text descriptions and photos as clear as possible so that all the item's features are visible. I hope this helps, but if there is anything else we can do please email us at info@pureluxuries.com where our customer care team will be happy to help. Warm regards, Pure Luxuries Ltd

“Product good, delivery good and free returns, sadly I'm marking down as although my item had Asti ker saying checked the inner gift box was crushed, more annoying as outer box was fine so had obviously been sent that way , even though I had paid extra for git packaging now have to return and wait for new item to arrive shame as first experience with these guys, I emailed them to tell them and was less than impressed with the standard reponse, should have gone to aspinalls”

Helpful Report

Good morning, Thank you for your review and feedback. I'm very sorry to hear that your gift packaging arrived damaged, and would like to offer our sincere apologies for this rare mistake. Please let me offer our apologies if our customer care service fell short of expectations, and I will raise this with them for you. If there's anything else I can do you can email us where I'll be happy to help. Warm regards, Pure Luxuries Ltd.

“I bought a shoulder bag as a gift for my wife. The website allowed me to view the bag on the shoulder of a model; this provided me an excellent preview of the size and colour of the item. The bag arrived in good time for my wife's birthday and I was very pleased by the service that I received.”

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“Extremely pleased with a leather bag purchased, delivery was exceptional arrived next day, would definitely recommend and use again”

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“Excellent service, quick and simple and the gift box is beautifully displayed. Extremely happy with my experience, thank you :)”

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“The item is very much as descibed and of a very high quality, delivery was very quick. I would definatly recommend you to all my family and friends. Thank you for your speedy service JW (Leeds)”

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“Service was excellent, delivered the next day, goods as described and portrayed.”

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“This is the second time I've dealt with you for Christmas presents. I live in France and love browsing your site. I have to say that the service is excellent and the goods were delivered promptly and in perfect condition. I just recommended your site to a colleague 2 minutes before writing this. Keep up the good work and look forward to dealing with you in the future.”

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“Arrived promptly. Excellent quality. Very pleased.”

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“Great service. Arrived a little later than I expected but this was my fault as I was out on the day I requested delivery!! No fault of Pure Luxuries or the delivery man! Great product, looks fantastic, hopefully he will like it! Will recommend to friends and family.”

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“I was so pleased on the arrival of the wallet. It was everything i had hoped it would be. The packaging and delivery was great.”

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“I was so pleased on the arrival of the wallet. It was everything i had hoped it would be. The packaging and delivery was great.”

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“Luxurious wallet. The quality appears to be first class with good leather and excellent stitching. It is packed into nice box, ready to wrap to make ideal present.”

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“Luxurious wallet. The quality appears to be first class with good leather and excellent stitching. It is packed into nice box, ready to wrap to make ideal present.”

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“Very pleased with fast, free delivery of high quality product and at a very good price.”

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“Brilliant, good quality and great prices!”

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“Excellent service and quality of products. Arrived the very next day Will shop with you again. Thank you”

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“very good high quality leather wallet and fastest delivery. thank you”

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“Amazingly fast delivery. Ordered at 2pm with standard delivery and it arrived by royal mail next morning.”

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Pure Luxuries London is rated 4.9 based on 6,306 reviews