Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,306 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived excatly on time & more than delighted with 2 cross body bags (1 navy & 1 beige) gorgeous with rose gold accessories on them - bought bag for me & one for friend. Really lovely leather fantastic quality & unbelievable value - will order another bigger bag later. Honestly thought too goid to be true but is exactly as stated - highly recommend bags & seller.”

Helpful Report

Dear Caron, Thank you so much for taking the time to leave us a 5-star rating for Pure Luxuries London. We truly appreciate your kind words and are thrilled to hear that you were delighted with your purchase of the two cross body bags, one in navy and the other in beige, both adorned with gorgeous rose gold accessories. It's wonderful to know that you found the leather to be of fantastic quality and unbeatable value. We are equally pleased that you found our products to be exactly as stated, exceeding your expectations. Your recommendation means a lot to us, and we couldn't be happier to have satisfied customers like you. Should you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future and helping you find the perfect bigger bag. Once again, thank you for choosing Pure Luxuries London and for your glowing review. Best regards, Faye

“The bag was very light weight. I very much doubt that it’s leather. Disappointed Delivery was faster than expected.”

Helpful Report

Hello Mary, Thank you for taking the time to review us. I'm sorry to hear you're disappointed with the bag. It's great to know that the delivery was faster than expected, though! If you'd like to discuss a return or exchange, please contact us at info@pureluxuries.com so are customer care team can assist you further. Warm regards, Faye

“Beautiful handbag at a fantastic price”

Helpful Report

Hi Ann, Thank you for wonder 5 star review, very glad to hear that you think your bag is beautiful and the price was just right for you. We look forward to serving you again in the future. Many thanks, Faye

“Amazing customer service, nice bag, return and exchange was seamless. I would definitely recommend and be back here.”

Helpful Report

Hello Funmi, Thank you for your 5 star review, and your kind comments about how amazing our customer support team were regarding your shopping experience with us. Thanks for the recommendations, and we can't wait to have you back. Warm regards, Faye

“Ordered 4 bags all lovely”

Helpful Report

Dear Kathryn, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and loyalty as our valuable customer. We are thrilled to hear that you ordered 4 bags and found them all lovely. Your kind words mean a lot to us, and it was a pleasure serving you. We aim to provide the finest quality products that meet your expectations every single time. Once again, thank you for your continued trust in our brand. We look forward to serving you again in the future! Best regards, Faye

“Great products and quality. Fantastic price during sale. Really happy with my purchase ☺️”

Helpful Report

Hello Michelle, We're thrilled to hear that you're happy with your purchase! Thank you for your kind words about our products and quality. It's great to know that you found a fantastic deal during our sale. We appreciate your support and hope you continue to enjoy your purchase! ☺️ Many thanks, Faye

“I had bought the pure luxuries bracelet and it’s beautiful with the amazing quality!love the design🥰”

Pure Luxuries London 5 star review on 20th May 2024

Helpful Report

Hello Kavitha, Thank you so much for your lovely review! We're thrilled to hear that you love the Pure Luxuries bracelet and its design. It's great to know that you appreciate the quality as well. We hope you enjoy wearing it, and we look forward to serving you again soon! 🥰 Many thanks, Faye

“Purchased a tote bag. It was a good purchase just what I required. Good size very well made,fantastic quality”

Helpful Report

Hello Carolyn, Thank you for your positive review! We're delighted to hear that the tote bag met your needs and that you are pleased with its size, craftsmanship, and quality. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Faye

“Very speedy process & delivery. The leather bag was an absolute bargain in pomegranate colour which is a nice change from black. Bag is big enough for purse, mobile, shopping bag, glasses & a few other necessities. I will purchase from Pure Luxuries again.”

Helpful Report

Hello Dan, Thank you so much for your kind review! We're thrilled to hear that you had a speedy experience with us and that you love your new pomegranate leather bag. It's wonderful to know that the bag's size and colour have met your needs and expectations. We look forward to serving you again at Pure Luxuries! Many thanks, Faye

“I have 8 bags now. Assorted styles and colours. Different qualities , some lined some unlined. Some soft leather. Some hard. But all very good.”

Helpful Report

Dear Nina, Thank you so much for your amazing 5-star rating of Pure Luxuries London! We greatly appreciate your support and are thrilled to hear that you are satisfied with our products. Your words truly make our day! We are delighted to have provided you with a range of bags in assorted styles and colors. It's fantastic to know that you now own 8 of our bags, each with their unique qualities such as lining, soft or hard leather. We take pride in delivering exceptional quality products that suit your preferences. Your continued trust in our brand means the world to us, and we will strive to ensure that all our products meet your expectations. If you have any further feedback or need assistance with anything, please don't hesitate to reach out to us. Thank you once again for your glowing review and for being a valued customer. We look forward to welcoming you back for more luxurious experiences with Pure Luxuries London! Best regards, Faye

“Loved my bag from Pure Luxuries. Great value and loved the colour”

Helpful Report

Hi Marie, Thank you for your review, glad to hear that you love your bags from us and the colour is perfect for you. We hope to see you shopping with us again soon. Warm regards, Faye

“I received my Tonbridge bag today but was disappointed with the colour and quality -£29 was more than enough to have paid It is never worth the original price of £120. The material is very thin and would question if it is leather , perhaps I misunderstood the description but was expecting a secure middle section to the bag . (Features a fuss-free, spacious central compartment for convenient storage) Sadly I will be returning the bag , a very disappointed customer. On a positive the size was perfect .”

Helpful Report

Dear Ann, Thank you so much for taking the time to provide us with your feedback about Pure Luxuries London. We truly appreciate your honesty and apologise for the disappointment you experienced with the colour and quality of your Tunbridge bag. We sincerely apologise for any confusion caused regarding the description of the bag and the expectation of a secure middle section. We understand that these details are important to you, and we regret that we did not meet your expectations in this regard. We are glad, however, to hear that the size of the bag was perfect for you. At Pure Luxuries London, customer satisfaction is our top priority, and we would love the opportunity to make things right. If you have any suggestions or specific ways in which we can improve, please do not hesitate to let us know. Once again, thank you for sharing your experience with us. We truly value your feedback and hope to have the chance to serve you better in the future. Warm regards, Faye

“Tecifantadyic bag. Larger than expected. Only down side no dust cover”

Helpful Report

Hi Marian, Thank you for your review, great to hear you think the bag is fantastic. We will pass this feedback on to our design team, regarding the dust bag. Thanks, Faye

“Quick service and a lovely bag. A great company to do business with. Thank you”

Helpful Report

Hello Sue, Thank you for your kind words! I'm glad to hear you enjoyed the quick service and love your new bag. We appreciate your support and look forward to serving you again. Warm regards, Faye

“Received mine in a few days , I love the colour nice leather I love it”

Helpful Report

Hi Anette, Thank you so much for your lovely review! I'm thrilled to hear that you received your new crossbody leather handbag so quickly and that you love the color and quality of the leather. It's always wonderful to know our customers are happy with their purchases. Warm regards,Faye

“I made 3 purchases from Pure Luxuries and am delighted with the beautiful bags and their quality. Ordering is very easy and the items match the description given. They arrive beautifully and safely packed.”

Helpful Report

Thank you for your wonderful review! I'm delighted to hear that you're pleased with your purchases and found the ordering process easy. It's great to know the bags met your expectations and arrived safely. Enjoy your beautiful new items!Warm regards, Faye

“I really like my New Cross body leather handbag, I bought this for my forthcoming trip”

Helpful Report

Thank you so much for your lovely review! I'm thrilled to hear that you love your new crossbody leather handbag and that it's perfect for your upcoming trip. I hope it serves you well and adds a touch of style to your travels. Warm regards, Faye

“Very pleased with this lovely quality and colour leather bag.Delivery was also prompt.”

Helpful Report

Hello Rita, Thank you for your review, we appreciate your feedback. We hope to see you shopping with us again. Many thanks, Faye

“My Daughter brought me one from Debenhams a while back I loved it, this sale meant I could buy more, Quick service and beautiful leather, I brought two cross body bags one navy and one a reddish brown, beautifully bags 20 pounds and 25 pounds an absolute bargain, the customer service is excellent and I will be buying more for Xmas gifts, so happy with my purchases.”

Helpful Report

Hello Marje, Thank you for your review, very happy to hear you came to us again and purchased from our clearance. We look forward to seeing you again. Thanks, Faye

“Product was very cheap and the quality is satisfactory.”

Helpful Report

Hi Meinir, Thank you for the review, glad to hear you liked our prices and the quality of this product. Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,306 reviews