Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,253 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 7th September 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service through out,from first telephone call to lady bringing my brother home.Thank you all for your kind service.Ken Knapton.’”

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Posted 7 months ago

“Excellent service from start to finish . Keeping me informed throughout the final stage was very comforting.”

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Posted 7 months ago

“Pure Cremation were so compassionate of my late mother after she passed away in bed. They remade her bed and put mum's flowers on the pillow and asked me what her favourite songs were which they were going to play on taking her back to Andover. They made everything so easy and comforting in such a difficult situation including the return of her ashes, I couldn't wish for anything better than the service they provided.”

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Posted 7 months ago

“From the moment I contacted them they were very friendly and professional, explained everything and sent me everything I needed. I cannot fault them, it was one less thing I had to spend a lot of time sorting. Everything ran smoothly, would definitely recommend.”

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Posted 7 months ago

“Every member of your team were very kind and helpful .”

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Posted 7 months ago

“Pure cremation were very helpful,friendly and understanding from the first phone conversation right through to delivery my partners ashes back to me.”

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Posted 7 months ago

“Me and my family couldn't have asked for anything better,showed us compassion and kept us up to date every step of the way,thankyou for looking after our loved one Anthony. X”

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Posted 7 months ago

“I recently lost my husband and pure cremation were our chosen company.I can only say that they were extremely professional and extremely helpful and kind from beginning to end.I am 100 percent satisfied and would recommend them absolutely”

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Posted 7 months ago

“So simple, so thoughtful, so understanding and so relieving of the stress that accompanies death and the resulting to do list.”

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Posted 7 months ago

Thank you for taking the time to share your experience. We’re glad we could make a difficult time a little simpler and less stressful for you. Best wishes, Pure Team

Posted 7 months ago

“Thanks for everything you Done for my dad and I knew he would be in good hands”

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Posted 7 months ago

Thank you for rating us with five stars. We’re really glad we could be there for you and your dad, and that you felt in good hands. All the best, Pure Team

Posted 7 months ago

“Excellent service”

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Posted 7 months ago

Thank you for your positive feedback. We’re pleased you were happy with our service. Kindest regards, Pure Team

Posted 7 months ago

“Can't thank all the staff at Pure Cremation enough, all were compsionate, caring , and patient, which made a difficult time a little easier , all comunication was precise and as mentioned delivered with compassion.”

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Posted 7 months ago

Thank you so much for your kind words. We’re really pleased to hear that our we could offer support and care during such a difficult time, and that our communication helped make things a little easier. Best wishes, Pure Team

Posted 7 months ago

“Our daughter died on 20th December, 1 call to Pure Cremation and they took care of everything. They kept us informed every step of the way. Today we have received our daughter's ashes and a kind lady named Pat bought her home. We would like to thank everyone at Pure cremation for your professional services.”

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Posted 7 months ago

Thank you, Fran. We are glad to hear that we could take care of everything and keep you informed throughout, and that your daughter's ashes were brought home with care by Pat. Kind regards, Pure Team

Posted 7 months ago

“They did not keep to their contractual obligations. I did not get my partners ashes so could not put her to rest as she would have wanted. I can't grieve properly as they have ruined my life.”

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Posted 7 months ago

Thank you for your review. It is inappropriate for us to mediate in family disputes, and we must act in accordance with our legal and professional obligations based on the documentation provided. We are truly sorry that you are facing this difficult situation and for the distress caused by family disagreements. Best wishes, Pure Team

Posted 7 months ago

“Pure Cremation have looked after both my parents in the last 3 years and cannot fault their compassion from beginning to end”

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Posted 7 months ago

“The team at Pure Cremation could not have been better. They deal with everything so compassionately. Always considerate and helpful, doesn't matter what time of day you call them. I've dealt with them twice in two years and they have made life so much easier at such an emotional time.”

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Posted 7 months ago

“I would highly recommend Pure Cremation, at such a difficult time when a loved one has passed away they supported us with great communication, understanding, compassion and kindness. They gave us all the information we needed at every step of the way, they always spoke about our loved one with dignity and respect. Always at the end of a phone or email and nothing was too much trouble. When our loved ones ashes were returned to us, Ian the pure cremation representative was a pleasure to welcome into our home. Ian gave us his time, his knowledge and his sympathies, a valuable member of the pure cremation team. This is the first time we have used this service and although it’s a service nobody really wants to use, myself and my family are definitely thinking of our own future plans.”

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Posted 7 months ago

“Every thing went very smoothly. Thank you”

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Posted 7 months ago

“Very impressed with the service and communication from the company, and the empathy shown by its employees from start to finish, and wouldn’t hesitate to recommend them to friends.”

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Posted 7 months ago

“I chose Pure Cremation for my wife for a couple of reasons, the main one being that she might outlive meand I wanted to ensure if I was not around she would be looked after. Unfortunately she passed before me but as I had opted for Pure Cremation everything was taken care of, everything they say in their brochure is correct, from the moment my wife died and the care home she was in called Pure Cremation everything worked like clockwork. Within a couple of hours of my wifes passing they were in contact with me outlaying the procedure and rough timing of events. They kept me informed and when their personnel contacted me they were always very sympatheitic and gracious. As requested they hand delivered the ashes back to me in the container in a nice bag with the official cremation documentation and a card of condolence. Excellent service, highly recommended”

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Posted 7 months ago

Pure Cremation is rated 4.9 based on 8,253 reviews