Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,587 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and considerate...”

Helpful Report

Posted 2 years ago

Thank you for this very kind feedback, it is greatly appreciated by the whole team. Best wishes, Pure Cremation Team

Posted 2 years ago

“A very professional and understanding service was provided from the initial phone call all the way through until the ashes were returned. I was kept up to date with all the important parts of the process and Pure Cremation made sure that everything went as smoothly as possible”

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Posted 2 years ago

Thank you for taking the time to share this lovely feedback with us. All the best, Pure Cremation Team

Posted 2 years ago

“Professional, caring case handler. Information was passed through out the process. Returned mum’s gold ring which we could not get off her finger. Thanks all.”

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Posted 2 years ago

Thank you for sharing your experience of the support and care offered by our dedicated team. We are delighted with your touching feedback. Kind regards, Pure Cremation Team

Posted 2 years ago

“Excellent, compassionate service.”

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Posted 2 years ago

Thank you for these kind words, they mean the world to us. Best wishes, Pure Cremation Team

Posted 2 years ago

“Absolutely brilliant service I really am so happy we chose pure cremation it was so easy as soon as I called to say my hubby passed away they did everything for me I really couldn't have coped otherwise every step of the way they called you get your own personal person and they call to see how you are I really can't thank them enough for everything they did The gentleman who brought the Ashes home was lovely having a chat saying he was chatting to my hubby and had classical music on he phoned to say what time he would be here then phoned to let me know he's running 30mins later tube strike so traffic terrible then but things like that are so irrelevant So thank you so much for the care and service you gave me I have recommended people to you and am certainly going to arrange my own with you all our family live in different parts of the country then me in London so everyone is having a lunch when they are ready on my hubby It's all so much nicer this way Also the box the Ashes are in is beautiful all trees and nature I actually cried because it's so beautiful sent pictures to all family and everyone said how much nicer it was than what they have received in the past Once again a Big Thank you Gaynor”

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Posted 2 years ago

Thank you so much for your incredibly kind words. It's heartwarming to know that we were able to make the process as easy as possible for you. We understand how overwhelming it can be, and we're honoured to have been there for you every step of the way. All the best, Pure Cremation Team

Posted 2 years ago

“Pure Cremation - what can I say except a heartfelt thank you. Absolute 1st class service from beginning to end. They did everything I asked of them with calm, patient, empathetic professionalism. On one occasion, our liaison person Connor Wake rang to ask a question and caught me on a rough day but calmly allowed me a tearful 'vent' which helped, more than I'm sure he realised. Got me over that 'hump' so especial thanks to him. The way the ashes were respectfully carried when returned stood out for me. Both the lady who brought my mother-in-laws ashes back (apologies her name escapes me) and Connor are definately 'in the right job'. Thank you on on behalf of myself and my husband . Jayne Rickard”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this wonderful feedback with us. It's great to hear that Connor and our team were able to provide you with a compassionate and professional service. We understand that these moments can be incredibly emotional, and we're grateful for the opportunity to offer a listening ear and a supportive presence when needed. Best wishes, Pure Cremation Team

Posted 2 years ago

“My mother in law passed witrhout warning, we didnt have any plans in place but contacted Pure Cremation after seeing the advert on the television. Right from the start the service provided was compassionate and efficient. The coomunication was excellent and we were provided with a comprehensive details of what would happen. PC dealt with the whole process and kept us informed all the way. We really cant fault the way we were dealt with from start to when Mums ashes were returned. I highly recommend the service they provide.”

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Posted 2 years ago

We sincerely appreciate you sharing your experience with us. It means a lot to hear that the support provided by our team was faultless and met your expectations. Kindest regards, Pure Cremation Team

Posted 2 years ago

“All the staff at Pure Cremation acted with care and compassion. They kept me updated on progress, and all the timescales were realistic. An excellent company to deal with. Whose staff are extremely professional.”

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Posted 2 years ago

What wonderful feedback, thank you. We are thrilled with your review and comments. All the best, Pure Cremation Team

Posted 2 years ago

“Couldn't fault them from start to finish kept us informed at every stage. Pleasantly surprised how professional this company is and would highly recommend. Also when we recived the ashes the were very nicely packaged.”

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Posted 2 years ago

Thank you for these lovely words. Best wishes, Pure Cremation Team

Posted 2 years ago

“Kept informed, throughout the process, the staff were wonderful and caring, service recieved was second to none, thank you so much. You made the greiving so much easier with kindness x”

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Posted 2 years ago

It is so good to hear that you received the care and support that you needed at this time, thank you so much for these lovely words. Kindest regards, Pure Cremation Team

Posted 2 years ago

“From 1st contact they were very polite & sympathetic I was kept up to date with the process of my mother in law from start to finish . On delivery of my mother in laws ashes it was all with compassion. Highly recommend PURE CREMATION”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Best wishes, Pure Cremation Team

Posted 2 years ago

“Couldn't fault Pure Cremation. They were professional and caring and did everything they said they would. Would recommend Pure Cremation to anyone.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. Kindest regards, Pure Cremation Team

Posted 2 years ago

“Pure cremation took away all the stress and heartache connected with loosing a loved one. They were efficient, kind and courteous. The lady Emma, who delivered Mums ashes was kind and sympathetic also. I would highly recommend this service”

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Posted 2 years ago

We are touched by your review, thank you for sharing this wonderful feedback with us. Best wishes, Pure Cremation Team

Posted 2 years ago

“Apart from the ashes coming home everything was amazing. The urn was really pretty. Driver could of had a bit more decorum and empathy”

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Posted 2 years ago

Thank you for taking the time to share your experience. We value your feedback and would like to understand your experience better. To address the points you have raised, we would appreciate it if you could provide more details about your experience. You can send this to us via email at customercare@purecremation.co.uk. Kindest regards, Pure Cremation Team

Posted 2 years ago

“A very respectful and easy process. The team are very helpful and sincere, making a difficult time easier to manage.”

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Posted 2 years ago

Thank you for these kind words, it is good to know that we could make things a little easier for you. Best wishes, Pure Cremation Team

Posted 2 years ago

“Everyone at Pure Cremation has been extremely kind and helpful at a most stressful time. I would recommend Pure Cremation to everyone.”

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Posted 2 years ago

Thank you for taking the time to share your experience. We're glad you found our team kind and helpful during such a stressful time. All the best, Pure Cremation Team

Posted 2 years ago

“Very professional and caring service”

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Posted 2 years ago

Thank you for sharing this moving account of your choice and experience with Pure Cremation. Kindest regards, Pure Cremation Team

Posted 2 years ago

“The team were very lovely from start to finish and handled Dads cremation with care and respect. Thank you all.”

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Posted 2 years ago

What a lovely review, thank you so much. Best wishes, Pure Cremation Team

Posted 2 years ago

“What a excellent company very professional in their work they do I can find no fault whatsoever in the manner they conduct their services with the upmost curtisey and professional work ethics. Many thanks . Mr Davies”

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Posted 2 years ago

Thank you, it has been our honour to look after your loved one and to support you. Best wishes, Pure Cremation Team

Posted 2 years ago

“Don't use this company. The time taken between collection of the body and cremation was 6 weeks , communication was poor and the stress of delays was unacceptable. Return of the urn was however excellent with the lady delivering being very professional , the first Id seen at Pure.”

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Posted 2 years ago

Thank you for taking the time to leave a review. We are concerned to hear of your experience, a senior manage has been asked to look into this for you and will be in contact directly. However, we appreciate your kind words regarding the member of the team who returned your step-father's ashes. The Pure Cremation Team

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,587 reviews