Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.75

4.8 Rating 2,545 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,545 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

Write Your review

Tell us how Promain made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery and a good price”

Helpful Report

Posted 3 years ago

Thanks for your review Nick!

Posted 3 years ago

“Skyscraper roof scraper, excellent product and well manufactured. I bought two of these and two extra flat blades that I cut to the profile of a corrugated roof that we were scraping the moss off. Worked very well and would definitely recommend this product.”

Helpful Report

Posted 3 years ago

Thank you for your great review Simon!

Posted 3 years ago

“Very efficient service”

Helpful Report

Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Ordered 5 tins of Bedec masonry paint but one arrived slightly damaged with a small amount of leakage. Promain supplied a replacement tin the following day. A quality performance”

Helpful Report

Posted 3 years ago

Thanks for your review Malcolm! Sorry to hear one of your tins had been damaged during delivery, but I'm glad we were able to rectify this and get you a replacement straight away.

Posted 3 years ago

“Very good service.”

Helpful Report

Posted 3 years ago

Thanks for our review! Please let us know if there is anything else we can help you with.

Posted 3 years ago

“Excellent service from Promian, again. This was a repeat order of specialist paint for the lines on tennis courts available from Promain at a good price. Straightforward ordering process and courier delivery on time. Seamless throughout. Thanks.”

Helpful Report

Posted 3 years ago

Thanks for your review Mike, it's always great to hear from our returning customers!

Posted 3 years ago

“Fast an efficient service, product coverage not as good as I had hoped.”

Helpful Report

Posted 3 years ago

Thank you for your 4-star rating for Promain UK Limited! We appreciate your feedback and apologise that the product coverage may not have been what you expected. If there is anything we can do to improve, please do not hesitate to let us know.

Posted 2 years ago

“The customer service at Pro main UK Ltd is excellent. The man whom attended to my query is so helpful and assisted me to buy the right product. Outstanding service. By the way, the product itself is so good that everyone walked passed the front of our house, how beautiful it looks.”

Helpful Report

Posted 3 years ago

Hi Paul, thank you for your fantastic review, we always appreciate such good feedback, not only on the product but on the team as well! If there is anything else we can help you with please do not hesitate to contact us.

Posted 3 years ago

“Brilliant again Lee very helpful.”

Helpful Report

Posted 4 years ago

Thanks for your review Ben, We'll be sure to pass your comments on to Lee!

Posted 3 years ago

“The web page said £7.75 for delivery excluding certain products. Mine was £13 inc. VAT. Otherwise an excellent service including quick delivery and dispatch. In this case I would have prefered slower service and lower delivery charges as the paint was for a local Church project.”

Helpful Report

Posted 4 years ago

Hi Philip, Thank you for your review. I have looked at your order and can see that the product you had ordered is, unfortunately, one of the excluded items. We do have a list of manufacturers that are excluded from the standard £7.75 delivery charge on our delivery information page, which you can find here: https://www.promain.co.uk/delivery-information/ We do hope that you are satisfied with the paint, and please do not hesitate to contact us if we can help you with anything else.

Posted 3 years ago

“The product was incredibly well packaged and arrived really quickly which helped me know went as I was in a bit of a fix. I did contact them for some technical advice, and unfortunately nobody came back to me.”

Helpful Report

Posted 4 years ago

Thank you for your 4-star rating of Promain UK Limited, Susan. I appreciate your feedback regarding the product being well packaged and arriving quickly. I'm sorry you didn't receive a response to your technical query. We strive to provide the best experience for all our customers.

Posted 2 years ago

“Had the barn paint in stock and was delivered very quickly. Packaging was really good to protect the cans and delivery charge was reasonable - will use promain again.”

Helpful Report

Posted 4 years ago

Thanks for your great review!

Posted 4 years ago

“Great products and helpful video. Prompt follow up to my online query too.”

Helpful Report

Posted 4 years ago

Thanks for your great review John! :)

Posted 4 years ago

“Excellent service and able to find the exact product needed for the job”

Helpful Report

Posted 4 years ago

Thanks for your great review John!

Posted 4 years ago

“Excellent product similar to the quality of the original product, one of the only places you can still get this product from. The only thing I can think about was the lack of a tracking number, when the item was still in transit, the delivery companies driver, rang my doorbell, had it not been for this, I would have missed the delivery….!”

Helpful Report

Posted 4 years ago

Hi Daniel, thank you for your review! :) With regard to the tracking details, I am sorry you did not receive these. Generally, you should receive a notification directly from FedEx, however, unfortunately this email can sometimes go into spam folders. We are glad to hear that your order was received and that you are happy with the product. If there is anything else we can help you with please do not hesitate to contact us.

Posted 4 years ago

“Order didn't arrive but when I called they apologised that it had been lost in the system and sent it out the same day. Great customer service.”

Helpful Report

Posted 4 years ago

Thanks for your review Tom. I'm sorry your original order was lost, but I am glad that we were able to resolve this and get a replacement out to you immediately.

Posted 4 years ago

“The assistance given on technical matters was first rate, the delivery was quick and trouble free, I cannot vouch for the products yet as they are still to be used. I'm confident all will be well.”

Helpful Report

Posted 4 years ago

Thank you for your great review Robert! Please do let us know if there is anything else we can help you with :)

Posted 4 years ago

“It seems a very good product it covered well ,but only time will tell how resistant it will be to the weather.”

Helpful Report

Posted 4 years ago

Thanks for your review Peter!

Posted 4 years ago

“Good price, good communication”

Helpful Report

Posted 4 years ago

Thanks for leaving us a great review John!

Posted 4 years ago

“AS USUAL ITEMS AS ADVERTISED WIYH PROMPT DELIVERY.”

Helpful Report

Posted 4 years ago

THanks for your great review Antony!

Posted 4 years ago

Promain is rated 4.8 based on 2,545 reviews