Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,594 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain 5 star review on 21st October 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was excellent unfortunately the cost of carriage and the extremely poor FedEx service stopped this being a five star.”

Helpful Report

Posted 1 year ago

Hi Bob, Thank you for your review and comments on the FedEx delivery. We are sorry to hear that you received a poor service from FedEx, and thank you for bringing this to our attention. If you would like to contact a member of our Sales Team to discuss your experience, they will be happy to investigate this further for you. Once again, thank you for bringing this to our attention.

Posted 1 year ago

“I’m still waiting for my paint… it has been weeks”

Helpful Report

Posted 1 year ago

Hi David, Thank you for getting in touch. I have asked our Sales team to have a look into this for you to find out what happened. I understand that you were expecting delivery of 2 boxes but only received one of those. We are investigating this with the courier, as they had collected both boxes for despatch. However, in order to prevent any further delays to yourself, a replacement was issued for you, and this is showing as having been delivered on 17th June. We will continue our investigations with the courier and apologise for any inconvenience this may have caused you. We hope that you are able to complete your project now that both items have been received. If you requite any further assistance please do not hesitate to contact us, and a member of our team will be happy to help. Once again thank you for notifying us.

Posted 1 year ago

“Reliable supplier, order arrived in good time and well packaged.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating and review!

Posted 1 year ago

“Good price for the paint I ordered and good discount for first order.Customer service was also prompt to clarify delivery time.”

Helpful Report

Posted 1 year ago

Thank you for your review Mark! Good luck with your project and we hope to be of assistance again in the future! :)

Posted 1 year ago

“Good service, very fast delivery, I have tried other products, I have come to the conclusion that Promain are the best.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review Keith! Good luck with your project and please do not hesitate to contact us if we can be of any further assistance! :)

Posted 1 year ago

“The quality and range of products is always dependable. Good guidance and advice are also useful. Unfortunately, I was let down by the courier. The initial delivery schedule was not met and tracking information about a second attempt was not provided correctly. I was unavailable for signing at the final delivery time, but the parcel was ok when I found it at my back door.”

Helpful Report

Posted 1 year ago

Thank you for your detailed review, Goronwy! We're glad to hear that you've found our product quality and guidance dependable, but we sincerely apologise for the courier issues you experienced, and we appreciate your understanding. We do thank you bringing this to our attention, as this allows us to follow this up with the courier, to help ensure better communication going forward. Good luck with your project and we hope to be of assistance again in the future!

Posted 1 year ago

“I have been sent an email review before receiving my items.”

Helpful Report

Posted 1 year ago

Hi Zohaib, Thank you for taking the time to leave a review and to make us aware of this issue. You may be aware that we have recently changed ownership and are now a part of the Brewers family. Following this exciting move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays whilst the systems were integrated. This delay meant that unfortunately, some review requests were generated early. We do apologise for this error and for any delay you may have experienced whilst our systems were integrated. However, we are now fully integrated with the Brewers system and believe that we are back to full strength! Once again, please accept our apologies for this error, we appreciate your understanding and hope that we will have the opportunity to assist you again in the future :)

Posted 1 year ago

“Late delivery to my billing address not delivery address”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for leaving a review. We are sorry to hear that your order was delivered to the invoice address rather than the delivery one. We do sincerely apologise for this error. You may be aware that we have recently changed ownership and are now a part of Brewers. Following this exciting move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays and hiccups over the last 2 weeks whilst the systems were integrated. However, we are now fully integrated with the Brewers system and believe that we are now back to full strength! Once again, please accept our apologies for this error, we appreciate your understanding and hope that we will have the opportunity to assist you again in the future :)

Posted 1 year ago

“Was not informed at point of order that this was not a stock item but a special order. Delivery service from FedEx was very poor. It was not clear that a signature would be required and had conflicting information from two live chats. Eventually had items delivered to site address and when goods arrived the driver did not even request a signature. An all round frustrating experience.”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for your review. We are sorry to hear that your recent experience with Promain was not up to our usual high standards. You may be aware that we have recently changed ownership and are now a part of the Brewers family. Following this move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays and hiccups over the last 2 weeks whilst our systems were integrated. We do appreciate you letting us know about the issues with the courier and will raise these concerns with them, so that we can ensure better communication going forward. Once again, please accept our apologies for any inconvenience this may have caused you, and hope that we will have the opportunity to assist you again in the future.

Posted 1 year ago

“supplied good producy without fuss”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating Phil!

Posted 1 year ago

“Easy to order at a good price. Lee updated me directly on delivery by calling me. A revelation in this day and age. Excellent. Arrived well protected and when promised.”

Helpful Report

Posted 1 year ago

Thank you for your brilliant review and 5 star rating Rodney! It's always good to hear such positive feedback and we will certainly pass your comments on to Lee as well. If there is anything else we can help you with, please do not hesitate to get in touch!

Posted 1 year ago

“Excellent service. Delivery on time.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic 5 star rating!

Posted 1 year ago

“I regularly get my decking paint from Promain because it always has the best price and most efficient service.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review and 5 star rating Lenny! Please let us know if we can be of any further help in the future :)

Posted 1 year ago

“Great service, quick and efficient delivery at a competitive price.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating and review!

Posted 1 year ago

“Promain supply all our needs for farm and general paints etc. Always prompt efficient service and telephone help.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic rating and review Robert, we always love to hear from our returning customers!

Posted 1 year ago

“Ordered. Came. Only problem is the containers seem to get heavier every year!”

Helpful Report

Posted 1 year ago

Hi Eric, Thank you for your review and 5 star rating :)

Posted 1 year ago

“Competitive pricing, speedy delivery, a small problem which they corrected rapidly. All good.”

Helpful Report

Posted 1 year ago

Hi Steve, thank you for your 5 star review! We're thrilled to hear that you found our pricing competitive and our delivery speedy. We're always here to help, so if any issues arise, you can count on us to make it right. Thanks for choosing Promain UK, and we look forward to serving you again! :)

Posted 1 year ago

“I have ordered from this company before, because they stock the product that I want to use. Delivery was swift, I was kept fully informed, and I received a full invoice. The items were packaged well so arrived in pristine condition.”

Helpful Report

Posted 1 year ago

Hi Sue, thanks you for your 5 star rating and for your fantastic review! We always appreciate hearing such positive feedback! Good luck with your project, and if we can be of any assistance in the future please do not hesitate to contact us :)

Posted 1 year ago

“Speedy delivery and brilliant product Thank you”

Helpful Report

Posted 1 year ago

Thank you for your review and 5 star rating Neil!

Posted 1 year ago

“Good price and promopt delivery”

Helpful Report

Posted 1 year ago

Thank you for your review, David! We're delighted to hear that you found our prices and delivery were good :) If you need any further assistance or have any questions, please don't hesitate to reach out. We’re here to help!

Posted 1 year ago

Promain is rated 4.8 based on 2,594 reviews