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Promain UK Limited Reviews

4.8 Rating 2,325 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,325 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nick D
Verified Buyer
“Speedy delivery and a good price”
Helpful Report
Posted 1 year ago
Thanks for your review Nick!
Posted 1 year ago
Simon
Verified Buyer
“Skyscraper roof scraper, excellent product and well manufactured. I bought two of these and two extra flat blades that I cut to the profile of a corrugated roof that we were scraping the moss off. Worked very well and would definitely recommend this product.”
Helpful Report
Posted 1 year ago
Thank you for your great review Simon!
Posted 1 year ago
Anonymous
Verified Buyer
“Very efficient service”
Helpful Report
Posted 1 year ago
Thank you for your review!
Posted 1 year ago
Malcolm
Verified Buyer
“Ordered 5 tins of Bedec masonry paint but one arrived slightly damaged with a small amount of leakage. Promain supplied a replacement tin the following day. A quality performance”
Helpful Report
Posted 1 year ago
Thanks for your review Malcolm! Sorry to hear one of your tins had been damaged during delivery, but I'm glad we were able to rectify this and get you a replacement straight away.
Posted 1 year ago
Krzysztof
Verified Buyer
“Very good service.”
Helpful Report
Posted 1 year ago
Thanks for our review! Please let us know if there is anything else we can help you with.
Posted 1 year ago
Mike H
Verified Buyer
“Excellent service from Promian, again. This was a repeat order of specialist paint for the lines on tennis courts available from Promain at a good price. Straightforward ordering process and courier delivery on time. Seamless throughout. Thanks.”
Helpful Report
Posted 1 year ago
Thanks for your review Mike, it's always great to hear from our returning customers!
Posted 1 year ago
Anonymous
Verified Buyer
“Fast an efficient service, product coverage not as good as I had hoped.”
Helpful Report
Posted 1 year ago
Thank you for your 4-star rating for Promain UK Limited! We appreciate your feedback and apologise that the product coverage may not have been what you expected. If there is anything we can do to improve, please do not hesitate to let us know.
Posted 7 months ago
Paul C
Verified Buyer
“The customer service at Pro main UK Ltd is excellent. The man whom attended to my query is so helpful and assisted me to buy the right product. Outstanding service. By the way, the product itself is so good that everyone walked passed the front of our house, how beautiful it looks.”
Helpful Report
Posted 1 year ago
Hi Paul, thank you for your fantastic review, we always appreciate such good feedback, not only on the product but on the team as well! If there is anything else we can help you with please do not hesitate to contact us.
Posted 1 year ago
Ben B
Verified Buyer
“Brilliant again Lee very helpful.”
Helpful Report
Posted 1 year ago
Thanks for your review Ben, We'll be sure to pass your comments on to Lee!
Posted 1 year ago
Philip M
Verified Buyer
“The web page said £7.75 for delivery excluding certain products. Mine was £13 inc. VAT. Otherwise an excellent service including quick delivery and dispatch. In this case I would have prefered slower service and lower delivery charges as the paint was for a local Church project.”
Helpful Report
Posted 1 year ago
Hi Philip, Thank you for your review. I have looked at your order and can see that the product you had ordered is, unfortunately, one of the excluded items. We do have a list of manufacturers that are excluded from the standard £7.75 delivery charge on our delivery information page, which you can find here: https://www.promain.co.uk/delivery-information/ We do hope that you are satisfied with the paint, and please do not hesitate to contact us if we can help you with anything else.
Posted 1 year ago
Susan
Verified Buyer
“The product was incredibly well packaged and arrived really quickly which helped me know went as I was in a bit of a fix. I did contact them for some technical advice, and unfortunately nobody came back to me.”
Helpful Report
Posted 1 year ago
Thank you for your 4-star rating of Promain UK Limited, Susan. I appreciate your feedback regarding the product being well packaged and arriving quickly. I'm sorry you didn't receive a response to your technical query. We strive to provide the best experience for all our customers.
Posted 7 months ago
Anonymous
Verified Buyer
“Had the barn paint in stock and was delivered very quickly. Packaging was really good to protect the cans and delivery charge was reasonable - will use promain again.”
Helpful Report
Posted 1 year ago
Thanks for your great review!
Posted 1 year ago
John
Verified Buyer
“Great products and helpful video. Prompt follow up to my online query too.”
Helpful Report
Posted 1 year ago
Thanks for your great review John! :)
Posted 1 year ago
John C
Verified Buyer
“Excellent service and able to find the exact product needed for the job”
Helpful Report
Posted 1 year ago
Thanks for your great review John!
Posted 1 year ago
DANIEL J
Verified Buyer
“Excellent product similar to the quality of the original product, one of the only places you can still get this product from. The only thing I can think about was the lack of a tracking number, when the item was still in transit, the delivery companies driver, rang my doorbell, had it not been for this, I would have missed the delivery….!”
Helpful Report
Posted 1 year ago
Hi Daniel, thank you for your review! :) With regard to the tracking details, I am sorry you did not receive these. Generally, you should receive a notification directly from FedEx, however, unfortunately this email can sometimes go into spam folders. We are glad to hear that your order was received and that you are happy with the product. If there is anything else we can help you with please do not hesitate to contact us.
Posted 1 year ago
Tom B
Verified Buyer
“Order didn't arrive but when I called they apologised that it had been lost in the system and sent it out the same day. Great customer service.”
Helpful Report
Posted 1 year ago
Thanks for your review Tom. I'm sorry your original order was lost, but I am glad that we were able to resolve this and get a replacement out to you immediately.
Posted 1 year ago
Robert
Verified Buyer
“The assistance given on technical matters was first rate, the delivery was quick and trouble free, I cannot vouch for the products yet as they are still to be used. I'm confident all will be well.”
Helpful Report
Posted 1 year ago
Thank you for your great review Robert! Please do let us know if there is anything else we can help you with :)
Posted 1 year ago
Mr Peter W
Verified Buyer
“It seems a very good product it covered well ,but only time will tell how resistant it will be to the weather.”
Helpful Report
Posted 1 year ago
Thanks for your review Peter!
Posted 1 year ago
John
Verified Buyer
“Good price, good communication”
Helpful Report
Posted 1 year ago
Thanks for leaving us a great review John!
Posted 1 year ago
Antony N
Verified Buyer
“AS USUAL ITEMS AS ADVERTISED WIYH PROMPT DELIVERY.”
Helpful Report
Posted 1 year ago
THanks for your great review Antony!
Posted 1 year ago
Promain UK Limited is rated 4.8 based on 2,325 reviews
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