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Promain UK Limited Reviews

4.8 Rating 2,327 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,327 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Elaine
Verified Buyer
“Excellent telephone manner and advice given me, followed by receiving excellent product and prompt delivery.”
Helpful Report
Posted 2 months ago
Thank you for your lovely review Elaine! We always appreciate hearing such good feedback. Good luck with your project and please let us know if we can be of any further assistance.
Posted 1 month ago
Anonymous
Verified Buyer
“Easy to use site, ordered wire roof brush, delivered quickly.”
Helpful Report
Posted 2 months ago
Thank you for your review!
Posted 2 months ago
Tony
Verified Buyer
“Fantastic item and brilliant service.”
Helpful Report
Posted 2 months ago
Thanks for your 5 star review Tony! Good luck with your project and please let us know if we can be of any further assistance.
Posted 2 months ago
Alan W
Verified Buyer
“Great products”
Helpful Report
Posted 2 months ago
Thank you for leaving us a review Alan, we always appreciate hearing positive feedback!
Posted 2 months ago
Anonymous
Verified Buyer
“Brilliant”
Helpful Report
Posted 2 months ago
Thank you for your 5 star rating!
Posted 2 months ago
Sue
Verified Buyer
“Not received order yet as waiting for new stock to arrive but the people at Promain were extremely helpful when I needed it.”
Helpful Report
Posted 2 months ago
Hi Sue, thanks for taking the time to leave us a review, it's always great to hear such positive feedback! We are sorry that your order is taking a little longer than normal, which I understand is to do with manufacturing, but it's good to hear that the Sales team are keeping you updated. If you do have any questions please do not hesitate to contact us.
Posted 2 months ago
Mrs
Verified Buyer
“I have used the Barn paint in several occasions. Its brilliant. Easy to apply, doesn't drip.”
Helpful Report
Posted 2 months ago
Thank you for your review!
Posted 2 months ago
Anonymous
Verified Buyer
“orders delivered damaged - still awaiting replacement even after several reminder and email exchanges”
Helpful Report
Posted 2 months ago
Thank you for your review, we are sorry to hear that your experience was not up to our usual high standards. I have investigated this for you and can see that there was an issue with part of the order being damaged in transit. We do apologise for this and will ensure that this information is also fed back to the courier. We have ordered replacements for you, and these will be with you this week. Please accept our apologies for any delay, we do appreciate how frustrating it can be to receive a damaged item. Should you have any further queries please do not hesitate to contact us.
Posted 2 months ago
Martin
Verified Buyer
“Excellent service, great help and advice, sent colour charts within 24 hours and the product I had ordered was delivered on time without any issues, less than three days from ordering. Would recommend this company to anyone.”
Helpful Report
Posted 4 months ago
Thanks for your 5 star review Martin, it's always great to hear such positive feedback! Good luck with your project and all the best for 2024!
Posted 4 months ago
Nicola
Verified Buyer
“I order a 1 litre tin of paint worth nearly £50 pound, they emailed me saying the 1 litre in that colour was no longer in stock so for the inconvenience they would send me a 4 litre tin at no extra cost. Brilliant communication throughout me ordering with them to receiving my order. Would definitely shop with these guys again.”
Helpful Report
Posted 4 months ago
Thanks for taking the time to leave us such a nice review Nicola! We're thrilled that we were able to assist and wish you all the best on your project and for 2024!
Posted 4 months ago
Stuart
Verified Buyer
“Excellent advice and service from this Company. Products arrived promptly and are are currently being used on one of our refurbishment projects and are performing as promised”
Helpful Report
Posted 4 months ago
Thanks for your 5 star rating, Stuart, and for your kind words regarding the excellent advice and service provided, we really appreciate hearing such positive feedback! Good luck with your ongoing project and best wishes for 2024, we hope to be of assistance again in the future.
Posted 4 months ago
Steve B
Verified Buyer
“Great website and good service. Unfortunately the only blue on offer is far too dark, can I return and exchange for a light grey? I am that pain infected customer….”
Helpful Report
Posted 4 months ago
Hi Steve, thank you for contacting us, I will ask a member of our Customer Service team to give you a call concerning your order. Alternatively, if you wish to call us at a more suitable time, please call on 01462 421333 option 2.
Posted 4 months ago
Anonymous
Verified Buyer
“Ordering was nice and easy, delivery was prompt, Im not sure about the product yet but I really hope that it cures the mould problem?”
Helpful Report
Posted 4 months ago
Thank you for your review! We are sure you will find the Glixtone Fungi-Shield and sterilising solution will resolve your mould problem, plus we do have a technical team on hand to provide further advice on application etc. should you need it. :)
Posted 4 months ago
D J
Verified Buyer
“Quick delivery item as described fit for purpose Shout out to the customer service first class”
Helpful Report
Posted 4 months ago
Thank you for your kind review! I will pass your comments on to our Customer Care team. Good luck with your project and have a very Happy Christmas!
Posted 4 months ago
Stephen
Verified Buyer
“they were fantastic! super supportive”
Helpful Report
Posted 4 months ago
Thanks Stephen! We always like to hear such positive feedback!
Posted 4 months ago
Anthony
Verified Buyer
“Received the goods within 24 hours. Can't beat that. I mislaid the invoice and a replacement was sent upon asking. Can't fault them.”
Helpful Report
Posted 6 months ago
We're thrilled you received your goods within 24 hours and appreciate your positive feedback! Providing fast and efficient service is one of our top priorities, and we're delighted that we could meet your expectations in this regard. It's great to know that when you faced an issue with misplacing the invoice, our team promptly assisted by sending a replacement upon your request. We understand the importance of having accurate documentation and are glad we could address this for you. Thank you for taking the time to share your positive experience. We value your satisfaction and look forward to continuing to meet your expectations in the future. If you have any further feedback or anything else we can assist you with, please don't hesitate to let us know.
Posted 5 months ago
YUC000981
Verified Buyer
“Poor customer support. Bad communication. It is simply unbelievable that you are lacking basic steps in product delivery. 1. No shipping confirmation email. 2. Customer support have no adequate information regarding shipping and delivery 3. At the end nobody replied to the third attempt to find out tracking number and if package was shipped at all. 4. At the end when i have reported transaction to PayPal you have provided me tracking number. Even you have delivered it after 4 days which is great I got this package on November 2nd (after 12 days). So In general you have good delivery very but very bad communication with customers.”
Helpful Report
Posted 6 months ago
I'm sorry to hear about your experience with our service. We genuinely appreciate your feedback and apologise for the inconvenience you've encountered. We understand the importance of clear communication and timely updates throughout the shipping process. It's disheartening to learn that we fell short of your expectations. We acknowledge the lapses in our system that resulted in the absence of a shipping confirmation email and the lack of adequate information from our customer support team.
Posted 5 months ago
Rolf D
Verified Buyer
“Wide range of products. The product I ordered was promptly despatched and I was kept fully informed at all stages”
Helpful Report
Posted 6 months ago
Thank you so much for the 5 star rating, Rolf! We are thrilled to hear how pleased you are with Promain UK Limited's wide range of products, and are delighted that you were satisfied with the product you ordered! Good luck with your project!
Posted 6 months ago
Brian
Verified Buyer
“Was happy with price and the promptness of the communication on the delivery letting me know of the slight delay it arrived when the said it would”
Helpful Report
Posted 6 months ago
Thank you so much for the 5 star rating, Brian! We are glad to hear that you were happy with both the price and the promptness of communication regarding the delivery of your order.
Posted 6 months ago
Nasir
Verified Buyer
“Excellent customer service”
Helpful Report
Posted 6 months ago
Thank you for your great review Nasir!
Posted 6 months ago
Promain UK Limited is rated 4.8 based on 2,327 reviews
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