Initially the website seemed very professional and I felt confident I was in safe hands. However as time progressed things went downhill (and then slightly uphill!): - I didn't receive an immediate order confirmation from Proline skates with tracking information. This would have put me at ease from the start. - I was unable to make an account on the website using the order number given to me once I had received an order confirmation (which went to my spam/junk mailbox). - I, as a result, was unable to check the progress of my order and was left unsure of whether it had been dispatched or not. - I was unable to contact anybody on the Saturday to see whether I should wait in for my order to be delivered. I ended up writing on your facebook wall. The information returned to me from somebody in the Cardiff shop was wrong, my parcels had been dispatched and I was told they had not been. - I paid for Saturday Courier delivery and only received part of my order on the Saturday. I did speak with somebody in the Warehouse on Monday and received a refund for delivery, so I was satisfied with that. I would say my experience would be greatly improved by more ability to contact somebody on a weekend if needed and by more frequent and detailed correspondence from Proline Skates.