Proline Skates Reviews

Name: Proline Skates
Address: 2-3 Bessemer Business Quarter, Bessemer Close, Cardiff, Cardiff
Rating: 4.72

4.7 Rating 3,942 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,942 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07816962416

Email:

info@prolineskates.com

Location:

2-3 Bessemer Business Quarter,
Bessemer Close,
Cardiff
Cardiff
CF11 8DL

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received the wrong size of ice skates.”

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Posted 12 years ago

Sorry to hear this, we have no e-mail or phonecall from you regarding this matter. If we knew sooner we could have sorted this issue out for you straight away.

Posted 12 years ago

“The only place I use for my hockey gear! The value for money is great and delivery is the fastest I've found anywhere. Highly recommend to anyone. Thanks again proline”

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Posted 12 years ago

“Very helpful, quick delivery and good product.”

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Posted 12 years ago

“My daughter is over the moon with her Heelys. A happy child makes happy parents. 5 star product.”

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Posted 12 years ago

“Excellent service and excellent product my 8 years old grandson is happy again.”

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Posted 12 years ago

“The wheels I ordered where”

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Posted 12 years ago

“Great product at a very competitive price. Arrived very quickly with delivery date options. I would certainly use proline again!”

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Posted 12 years ago

“I have been informed I recently made a purchase to Pro Skates, but I did not? This is very worrying? :-/”

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Posted 12 years ago

This is very strange, Can you please give us a call to discuss as we cannot disclose any personal information through here. Thanks

Posted 12 years ago

“Very good service would use again”

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Posted 12 years ago

“Not happy at all. My son purchase a scooter from there on wed 16th went out on it for 3 hrs and back wheel not spinning properly and front bars loose. So rang in the frid as was at work all day Tuesday but was closed due 2 easter. Same up untill tuesday I got hold of them. Told them I wasn't happy and wanted a refund as if it was to go wrong again it's a lot of messing. I was told they wouldn't give a refund and tgey would pick it up and fix it. I was told don't ever expect 2 never have problems with scooters u always do. Hmmmmm no u don't and shouldn't have problems with a scooter u have just payed £200for. Not happy at all. My son aso always had scooters and not had problems. Let's hope when it comes bk tomorrow it's all ok. Vicky buckland from newark 24th april”

Helpful Report

Posted 12 years ago

We are very sorry about this. As with any used product we cannot accept returns for a refund. We have now collected the scooter for repair and will make sure it is in full working order before going back out to you.

Posted 12 years ago

“Exactly what we wanted.great swrvice and very fast delivery.thank you.”

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Posted 12 years ago

“Excellent service and delivery! Would definitely recommend.”

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Posted 12 years ago

“Bought 2 sets of skates from this company and very happy with both purchases. Delivery is super fast and well packaged and returns and Customer Care superb. Had to return a set of skates due to poor fit - no quibbles just phoned up and arranged alternative brand to be delivered. Very happy - Corinna”

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Posted 12 years ago

“Excellent service, quick delivery and good quality product. Thank you.”

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Posted 12 years ago

“really great would use again thanks.”

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Posted 12 years ago

“ProLine skates was the cheapest for the items that I wanted to buy, as well as provided the fastest and best priced delivery service, would definitely buy from them again!”

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Posted 12 years ago

“Great products,well packaged. My 3yr old is loving her new set of proper skates and that she can join the rest of us in our sessions! Courier service was excellent, as you can track the package in great detail and practically down to the minute of arrival. Will definitely use Proline again when we next require any skating related goods.”

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Posted 12 years ago

“I was really pleased with the entire purchase of my skates. The skates were as described. The order was very prompt and the delivery service was fantastic, being able to track the parcel and see exactly what time the delivery was due. I ordered 3 pairs of skates, but unfortunately the ones for myself were too big. As I needed them urgently I then ordered an additional pair in the smaller size, again with great speedy service. However the return transaction was not so smooth. I phoned Proline twice for advice on returns and did exactly as instructed. I chose a return courier with certified and signed for delivery and returned the skates with the returns form the following day. I received no refund for several weeks and in the finish had to Email and phone proline on several occasions to sort this out. I think the company had lost track of my returned skates. Fortunately I was able to prove exactly the time and date and by whom they had been received by. My refund was then credited, with an Email to say it had been sorted out. Apart from this glitch, which could have been just an unfortunate error, I was very happy with the service overall and I would recommend Pro-Line still.”

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Posted 12 years ago

We are very sorry for the mix up with your return. It seems like it got mixed up somehow which is bad on our part but glad it all got resolved in the end. Thanks for the review

Posted 12 years ago

“Arrived very quickly. They are very comfortable and nice to use”

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Posted 12 years ago

“Good product, value and service. Will use again :)”

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Posted 12 years ago

Proline Skates is rated 4.7 based on 3,942 reviews