Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.70

“After a glitch on the Shop app, two orders were accidentally placed with Progreen. I contacted them to try to cancel immediately and got an automated reply. I was called them and was forever on hold. I'm now £250 out of pocket and can't reach a human to rectify this.”

Helpful Report

Posted 2 weeks ago

“Disasterous - AI is the problem. From the best service ever, not even be informed the order could not be filled. The order then arriving a week later. Was forced to head to Pitch Care. Pity.”

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Posted 1 month ago

Hi Heidi, Thank you for taking the time to leave a review and we're very sorry to hear you've had a negative experience with ProGreen - this is not the level of service we strive to provide. I understand you have now spoken with one of our colleagues to resolve your issue, but if you have any further questions or feedback, please don't hesitate to reach back out. We take reviews very seriously and value the feedback our customers provide to help us improve our service and product offering. Kind regards, ProGreen

Posted 1 month ago

“Sent me the wrong course, waited 5 days for the wrong course. Now waiting another week for a response, not from an AI generated bot. So two weeks and still no response. Thank you. Will Never use again and will recommend that no one else does in the pest, garden maintenance employment.”

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Posted 1 month ago

Hi David, I've just had a look into this for you, and I can see that this has now been resolved for you. Apologies for the inevitable inconvenience on this one. I hope this helps. ProGreen

Posted 1 month ago

“I have not yet received my item . its has been 3 weeks .I had to down load an app called shop to track the parcel which my phones security advised against .just go straight to royal mail who are incompetent they have tried to deliver 3 times . I arranged on the app for parcel to be left in porch yet still not left . just leave a collection slip”

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Posted 1 month ago

Hi there, SHOP tracking is only necessary when the order has been placed using this payment method. Please be assured that we will not advise the download of any third-party apps that are not already associated with your account, such as SHOP or PayPal. This should now have been addressed for you - please do get in touch if this has still not been received. I'm unfortunately unable to contact you due to the anonymous nature of your review. I hope this helps. ProGreen

Posted 1 month ago

“My recently purchased CP15 evolution was faulty and I was frustrated by the lack of technical assistance available. Your phone system left me waiting for ages and nobody responded to my call back request. Despite sending a video of the problem it was implied a new part would solve the problem. I have always found Progreen helpful and this is the first ther has been a problem, but this is the first problem I’ve had.”

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Posted 1 month ago

Hi Paul, Apologies for the negative experience here. I can see that you have spoken with a technical advisor, and the issue has now been resolved. Thank you for your feedback. Apologies again. ProGreen

Posted 1 month ago

“After ordering I realised the more you spend, the more they charge in delivery costs! A strange approach indeed!! This wasn't made clear on their website at all. I tried to phone and email them countless numbers of times over 3 days and after only being responded to by AI I gave up. A person finally responded after the goods had been delivered however he did refund my delivery charge so not all bad!”

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Posted 1 month ago

Hi there, Please be assured that the delivery fee increase is not on the basis of an increase in spend. Due to the products we ship, our contracts with couriers have to reflect that of hazardous nature. We are charged on the basis of weight, and our delivery fees respond accordingly. You'll find all of our delivery fee increments are detailed on our delivery page on the website. I completely understand the frustration on this, but hopefully, this helps shed a little light on the reasoning behind our delivery fees for you. Kind regards, ProGreen

Posted 1 month ago

“Product hasn’t come ordered it 2 1/2 weeks ago got the wrong ETA a number of times product is still not here”

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Posted 1 month ago

Hi Robin, I can see you've ordered the Nemasys J on this occasion. Please note, these are live products made to order and carry a 2-3 week lead time as stated on our delivery page as well as the product listing itself. These need to come fresh, live, and refrigerated - so these will be with you as soon as they are ready. I hope this helps. ProGreen

Posted 1 month ago

“Purchased the level 2 pest control course a month ago and still haven’t been sent anything. Sent numerous emails but not getting anywhere.”

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Posted 1 month ago

Hi Shelley, It looks like your email is already in use, which is why the registration may have failed in this case - please could you give us a call on 01778 394 052 regarding an alternate email address please? Apologies for the inconvenience on this one. Thank you, ProGreen

Posted 1 month ago

“The package was despatched a week after it was ordered so it arrived in 10 days not the promised 3-5 days. No notification about the delay. We lost our customer who the job was for because we didn't have the goods in time. The Amvista pressure sprayer was replaced with a Spear & Jackson pressure sprayer that we could have purchased in Argos for £8 cheaper. No notification of the change of product. Not at all happy with the products or service received. Sorry, can't recommend ProGreen.”

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Posted 2 months ago

Hi Rachel, Thank you for your feedback, and we’re very sorry for your experience. This is far below the standard of service we aim to provide at ProGreen, and particularly disappointing given the impact it’s had on your own customer. Our team will be in contact with you directly to apologise and work with you on a suitable resolution. In the meantime, we are reviewing both our dispatch communication process and product listings to ensure this is clearer and doesn’t happen again. Thank you again for taking the time to share your feedback. Kind regards, ProGreen

Posted 1 month ago

“Well if I had it delivered I would be able to try it and give u the feed back .the parcel force delivery driver took the parcel back after no one was here and didn't even leave a card in letter box”

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Posted 3 months ago

Hi Derek, Sorry to hear this! A member of our team has tried to get in touch, could you let us know of a good time to call please? We'd love to have this rectified for you. I hope this helps. ProGreen

Posted 3 months ago

“Bad delivery service”

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Posted 3 months ago

Hi Donna, Thank you for your feedback, I can see that one of your 2 parcels experienced a delay in transit. Please accept our sincere apologies for the inevitable inconvenience this will have caused - please be assured that this is not the standard of service we aim to provide and have actioned with our courier accordingly. I'm pleased to see that both parcels have now been delivered. Kind regards, ProGreen

Posted 3 months ago

“Still waiting for my order, emailed and had no reply, just not good enough poor service, was recommend progreen by a friend as i have a large gardening business and was trying it out to see if i would us it in the furtue but im still waiting for my order..”

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Posted 4 months ago

Hi Ryan, Our sincere apologies for the delay on this one, I believe a member of the team has tried to get in touch, could you let us know a good time to contact you please as we'd love to have this rectified for you. At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame. I hope this helps, we look forward to speaking with you soon. Kind regards, ProGreen

Posted 3 months ago

“This request is laughable as I've never had any dealings with Weed Control Solutions. I purchased a fertlizier spreader from you on 2 March and attempting too find out a delivery date was impossible on-line. The "Shop" app is total rubbish, gives no information and tried to con me into other products/services which I had no interest in. I eventually managed to contact someone by phone, this was a very pleasant experience with a friendly operative who gave me a delivery date - why couldn't this be done on-line? Following delivery, to a neighbour's house 1/4 mile away (noy your fault but worth checking your couriers) I found when assembling the spreader that oner wheel had a flat tyre, the inner tube had burst, meaning anothher phone call which again was excellent anmd a new wheel was despatched and arrived very quickly. I don't know whho delivered it but presume a courier, wasn't "damaged" but "faulty" would be a better description.”

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Posted 4 months ago

Hi Henry, Apologies for the confusion, ProGreen Weed Control Solutions is just our company name, whilst I appreciate not all of our range falls under 'weed control' it's large part of what we do! Please be assured that we have no part in the 'Shop' option at checkout, this is purely a payment option available to customers, should they wish to use it. Apologies if this wasn't clear. Regards the incorrect delivery address, totally understand the frustration here and I'll be sure to have this raised with the courier for you. We're really happy to read that your experiences with the team were pleasant, but offer our sincere apologies for the reasons behind you having to reach out in the first place. I hope this helps. Kind regards, ProGreen

Posted 4 months ago

“Disapointed! My order was shown as being in stock and despite paying for express next day delivery and placing the order before 1pm it wasn't delivered the next day. The reason given for the delay, was a failure to collect an entire pallet of orders by the courier, which I find very hard to believe.”

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Posted 4 months ago

Hi there, We're terribly sorry for the delay on this one. However, please be assured that the 10th of March saw us in excess of 3+ pallets remaining due to a courier collection failure. I would expect that this may unfortunately have included your shipment. Unfortunately, unforeseen circumstances take place in various scenario's. Whilst i fully appreciate the frustration a delay will inevitably have caused, the explanation provided by our courier was a vehicle breakdown - given our collections take place within the last hour of the day, the time wasn't available to have a replacement collection arranged, something entirely out of our control. I hope this helps shed some light on the situation for you and offer some reassurance in the sincerity of our teams explanation. Kind regards, ProGreen

Posted 4 months ago

“Item never arrived after 3 attempts also refund never arrived after 8 days I'm still chasing my money back!!!!”

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Posted 4 months ago

Hi Darryl, Apologies for the confusion, this looks to have been delivered? Please could you advise a good time for a member of the team to get in touch? In the mean-time, I'll have a proof of delivery image sent over for you in the hope that this sheds some light on the items location for you. I hope this helps. ProGreen

Posted 4 months ago

“I was told my delivery would come next day, it eventually came 7 days late. I was told I would be refunded, that hasn’t arrived either”

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Posted 4 months ago

Hi Gary, It looks like standard delivery was placed with this order, unfortunately a standard delivery charge spans 3-5 working days whilst we're in our peak season. Next day delivery requires an express delivery payment that allows us to prioritise same-day despatch and informs our courier of the priority delivery. I can see that this was ordered on the afternoon of 6th March, and dispatched the morning of 7th of March, delivered on 9th March. Whilst this is a positive time frame and was on the earlier side of our advised 3-5 working day delivery date - i can appreciate the frustration this may have caused if the expectation was delivery next day, so our apologies if this wasn't clear enough. In terms of a refund, apologies for any confusion but we don't seem to have had notification of any refund request, could you advise a good time for a member of the team to get in touch please? We'd love to have this rectified for you and discuss further. I hope this helps. ProGreen

Posted 4 months ago

“Took a week to dispatch and charged a small fortune for delivery.”

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Posted 4 months ago

“Absolutely shocking service phone numerous times for my order to be told it’s sent out then to been sent back still waiting for a refund recommended you to a friend of mine these are exactly the same problems shocking”

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Posted 4 months ago

Hi Wesley, Our sincere apologies for the delay on this one, I can see my colleague has promptly actioned this refund for you. Please be assured that we operate on a 3-5 working day delivery throughout peak season, the delivery of your most recent order has been an unfortunately and isolated incident. Please call us on 01778 394 052, should you wish to place a second order - our customer service team would be happy to try and have this rectified for you. I hope this helps. Kind regards, ProGreen

Posted 4 months ago

“Ordered an electric sprayer and lance. Equipment excellent. Order qualified for free delivery according to their web site as value exceeded minimum value and weight did not exceed threshold of 15kg. Web site automatically charged me £17.99 as if weight exceeded 25kg and I was unable to change this charge. I proceeded with order as I believed this was a software fault and that I would be refunded. I sent two emails explaining this but received no response. I then telephoned to complain that I had not received a response. I was told the delivery charge was correct because the lance was an awquard shape. No mention of this on the web site. The box was 131cm long which is hardly an awquard shape and I have had orders where the length has exceeded this and have had either free delivery or a much reduced delivery charge. I am very disappointed with the attitude of the company in respect of how they handled my initial query and subsequent telephone conversation when no compromise was offered. This is a shame as the package appeared to offer good value.”

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Posted 4 months ago

Hi Gerald, Terribly sorry for the confusion here - we are charged a parcel surcharge by our couriers for anything over 1m. As mentioned, this parcel fell just over 1.3m with the shipping of the Matabi telescopic lance. Unfortunately, this surcharge is unavoidable and it must be priced as such. Our sincere apologies for the lack of communication on this, throughout peak season we aim to respond to customer emails within 7 working days - I'm unable to locate your original email however please accept our apologies if our response times fell short of this. I hope this offers some insight into why this charge is in place, we really appreciate your feedback. Kind regards, ProGreen

Posted 4 months ago

“I booked and did a livestock movement test to allow me to movesheep in my trailer. They didn't do anything with the test pass, just ignored it. So I spent a lot of money and took the test and it was all a a waste of time and money.”

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Posted 4 months ago

Hi Nicholas, Apologies if your experience with us wasn't a positive one. Could you tell us some more about the difficulties you experienced please? If the exam has been passed, a certificate is automatically issued via the training provider themselves. If a certificate hasn't been received, I can most certainly get this chased up/located for you? Alternatively, if the issue is something outside of that, please do let us know. I hope this helps. Kind regards, ProGreen

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

WCF Ltd T/A Progreen Reviews

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