WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.74

4.7 Rating 3,549 Reviews

94 %

of reviewers recommend WCF Ltd T/A Progreen

4.7

Based on 3,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed I ordered some A1 premiership pro grass seed from your website, specifically because it said you HAD IT IN STOCK I had a customer waiting to finish a lawn… The seed turns up nearly 2 weeks later……. Do not mislead your customers, it has serious knock on effects, simply saying it won’t matter if a client waits a couple of days makes me look incompetent and unreliable to my customers in peek sowing season Poor show pro green”

Helpful Report

Posted 2 weeks ago

Hi Des, Your order was dispatched within 3 working days, this looks to have been a substantial courier delay. Our sincere apologies for the inevitable inconvenience this will have caused for you. Please call us on 01778 394 052 to place your next order and we'll be sure to apply a 10% discount in way of an apology. I hope this helps. Kind regards, Progreen

Posted 2 weeks ago

“Sorry, but it’s been nearly a month since I ordered the PA1 course and still have not received, have phoned twice ! Totally Unacceptable?”

Helpful Report

Posted 3 weeks ago

Hi Francis, I've just been in touch with the training provider regards this as i can see you have been registered. Unfortunately it appears that this has email address is in use under an account registered a number of years ago. Our sincere apologies for the confusion, a member of our team will be in touch regards an alternate email address if possible please? Apologies again, I hope this helps. Kind regards, Progreen

Posted 3 weeks ago

“terrible service., waited 4 weeks for dleiery, i had to chase the order 3 times, no proactive action from Progreen to advise of delays, avoid, avoid, avoid.”

Helpful Report

Posted 1 month ago

Hi there Malcolm, Sorry to see you've not had a positive experience with us. I can see that we called you to advise of an ETA for the product that was holding your order up and it was later confirmed that you were happy to wait for all these to come together. Our sincere apologies if there has been a miscommunication our end on the above, I hope you find the products results to be that of a consolidation. Apologies again, I hope this helps. Kind regards, Progreen

Posted 1 month ago

“I needed my order for the weekend and called Progreen on a Wednesday to see if it would arrive by Friday and was told it would. I then went ahead with the order as even if it didnt arrive until Saturday I would still be able to get the job done over the weekend. The order did not arrive until the following Saturday.”

Helpful Report

Posted 1 month ago

Hi David, Terribly sorry for this oversight. This order seems to have been placed online? Whilst this is a considerable delay, we are unfortunately unable to guarantee same-day despatch on orders placed online. This alongside a courier delay due to their recent migration seems to have set this delivery back a little. Our sincere apologies for the inevitable inconvenience this delay has caused, please feel free to contact us via phone and we can certainly reiterate our apologies in way of assigning a good will gesture to your next order. Kind regards, Progreen

Posted 1 month ago

“The product has not arrived yet, so much for next day delivery?”

Helpful Report

Posted 1 month ago

Hi Neil, Apologies for the confusion, this looks to have been placed with the standard 3-5 day delivery cost? Your order was dispatched the same day it was placed however next day delivery is unfortunately only applicable to orders that have opted for it on checkout. This being said, there does look to have been a delay in transit on this one - of which I will of course contact the courier to have this resolved for you. Our wonderful customer service team are on hand 8.30-5 Monday to Friday to answer any queries or concerns, you can contact them directly on 01778 394 052 should you require anything addressing urgently, such as the above. Apologies for the delay, I'll be in touch imminently with an outcome for you. Kind regards, Progreen.

Posted 1 month ago

“Still waiting for a refund after this company sent my order to the wrong address”

Helpful Report

Posted 2 months ago

Hi Barry, Apologies for the delay on this one, your product made it back to us yesterday after it's re-routing late last week. I can confirm that this refund was actioned upon it's arrival and should be with you within 3-5 business days. Apologies again. Kind regards, Progreen

Posted 2 months ago

“Ordered 5kg Only received 3.17 kg including packaging Not impressed Won't be buying again”

Helpful Report

Posted 2 months ago

Hi Chris, I believe there is a discussion open with my colleague regards the issue you're experiencing here? We will of course have this resolved for you, if you could please respond with the information requested via email yesterday then we can action this immediately for you. Kind regards, Libby

Posted 2 months ago

“I placed an order with Progreen on 13th March and they acknowledged it and took my money on 17th March. A month later when I had receved nothing I emailed to cancel the order and request a refund. They did not acknowledge my email. On 9th May (nearly 2 months from placing the order) I received notice that the goods were about to be delivered. I consider this a dishonest way to do business. Ignoring my valid request for a cancellation and continuing to ship the goods is not just very poor customer service, it is dishonest and I feel cheated.”

Helpful Report

Posted 4 months ago

Hi there Philippa, Our apologies for the issues you've experienced with this order, we had a manufacture delay with regards to having the applicator guns available to fulfill your order. Our peak season does unfortunately incur a delay in response via email and we would strongly advise customers to call us for any cancellations or urgent matters - I'm also unable to locate an email from yourself having searched with the email address we have on file for you, could you advise whether this could have come from an alternate email address please? Please be assured that dishonesty will never be our intention and our sincere apologies if this has come across intentional in any way. Could you please send us an email on info@progreen.co.uk and someone will be more than happy to reach a resolution for you. Kind regards, Progreen

Posted 4 months ago

“Issue still not dealt with as I haven't yet revueved the order I paid how can I review something I never received if and when it's delivered I will contact you”

Helpful Report

Posted 4 months ago

Hi Ian, As earlier discussed, this is already on it's way over to you so should soon be resolved for you. I'll keep an eye on your tracking to ensure this makes it to you without delay. I hope this helps. Kind regards, Progreen

Posted 4 months ago

“Slow to dispatch and Parcelforce delivery awful. Took 12 days to receive in stock items. Emails about the issue and comments on social media ignored. Avoid if you actually want to use the products you have paid for.”

Helpful Report

Posted 4 months ago

Hi there Conor, we're sorry to hear that you haven't had the best experience with us. Could you send us an email on info@progreen.co.uk with a little more about the issues you've experienced please? I can see that your order was placed on Saturday 10/05 where it was later despatched within 2 working days, 13/05 - unfortunately we are unable to guarantee same-day despatch throughout the months of march-september, our peak season brings a 3-5 working day despatch. I do see that there was an issue with our courier that prevented this from reaching you on the 24hr delivery basis that we offer, so our sincere apologies for that. However it looks to have been attempted on 16/05 and twice thereafter where there was then a reschedule request and subsequently delivered. This is not the standard practice of orders placed with us and apologise for any delays you may have experienced with our courier. Please get in touch via the above mentioned email address as we're keen to have this rectified for you. Kind regards, Progreen

Posted 4 months ago

“Terrible.”

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Posted 5 months ago

Hi, would you be able to expand and tell us more about your experience please? We are always looking to provide the best service possible to our customers. Kind Regards, ProGreen

Posted 5 months ago

“The wrong part was orederd since no dimensions are shown on your website. The proised telephone call from an 'expert' did not materialise on Wednesday 14th May or on subsequent days. A follow up from you is stll needed”

Helpful Report

Posted 5 months ago

Hi Mark, sorry to hear this. I will pass this onto our team and ask them to get in touch with you as soon as possible. Apologies for the inconvenience and delay. Kind Regards, ProGreen

Posted 5 months ago

“My item was marked as dispatched on 30/04/25 it is now 12/05/95 and still not arrived. Communication is zero as several emails have had no responce”

Helpful Report

Posted 5 months ago

We do apologise there has been a delay in receiving your parcel. After looking into this further, the order was placed on 28th April and dispatched the next working day. We have a tracking number available with Parcel Force and can see there is an ongoing issue with the address, and they are unable to make this delivery until they’ve had confirmation of the address. After following this up this morning, we can confirm the address has been rectified and the parcel will be out for delivery and with you no later than Thursday this week. We will email you separately to confirm the tracking information and keep in touch with any further issues if any occur. Kind Regards, ProGreen

Posted 5 months ago

“Still waiting for product”

Helpful Report

Posted 5 months ago

Hi John, sorry to hear this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 5 months ago

Dear John, a colleague has tried to reach you today, however, has been unsuccessful so they have left you a voicemail. In response to your review, your parcel has been dispatched but looking into the tracking, no further information has been provided from the courier, therefore we will need to take up an investigation with them. In the meantime, a replacement order has been raised and will be dispatched tomorrow (13th May) and on a next day delivery that should arrive before 2pm. One of the team will call you with any further issues if they arise. We sincerely apologise for the delay.

Posted 5 months ago

“Still waiting on the order that was dispatched on the 29th of April. It’s now the 9th of May.”

Helpful Report

Posted 5 months ago

Hi Gerald, sorry to hear this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 5 months ago

Dear Gerald, after looking into the tracking of the order, we can confirm that it doesn’t appear to have had any scans by the courier since it was dispatched and therefore, we’ll be taking it up with them to investigate further. In the meantime, we can see you have spoken to a member of the team, and they have raised a replacement order that is on a next day delivery. This will be with you tomorrow and one of the team will email you with the tracking number. Any further issues, we’ll ensure to give you a call. We sincerely apologise for the delay.

Posted 5 months ago

“Order placed for soil testing kit on 31st March. Having been told by Brad and then Libby that it had been sent, and then resent 3 times. still nothing received on 3rd May and only 1 tracking number available from 23rd April. Very disappointed service.”

Helpful Report

Posted 5 months ago

Hi Sharon, sorry to hear about this. I will speak to the team and try to come back to you with an answer asap. Apologies for any inconvenience and delay. Kind Regards, ProGreen

Posted 5 months ago

“Still not recd the order. given it was training and not anything physical its pretty poor. I have had to hold off a member of staff for 2 weeks on full pay because he is not qualified. Lantra know nothing of the order either.”

Helpful Report

Posted 5 months ago

Hi Matt, I will speak to the team about this as this shouldn't be the case. Apologies for the inconvenience and delay, we will be in touch as soon as possible. Kind Regards, ProGreen

Posted 5 months ago

“Ordered proadvantage been sent proactive which is no good to me. Unfortunately I have opened it before I realised complete waste of money. Sent an e mail to sales team no reply.”

Helpful Report

Posted 5 months ago

I will pass this onto our relevant team who will be in touch to deal with this matter. Apologies for the initial inconvenience. Kind Regards, ProGreen

Posted 5 months ago

“Bought a ppe kit The visor had parts missing. Spoke to sam in sales - not been resolved - vey disappointing I will not use Progreen again - there are better suppliers out there”

Helpful Report

Posted 5 months ago

Hi Jon, sorry to hear about this. I will give our team a nudge to look into this again. Apologies for the inconvenience. Kind Regards, ProGreen

Posted 5 months ago

“Very disappointing service. The grass seed I ordered took nearly 5 weeks to be delivered. There was no communication from the company, despite me requesting an update.I had to phone the company 5 times and each time was assured the seed would be dispatched within a day or 2.”

Helpful Report

Posted 5 months ago

Sorry to hear you have faced this inconvenience and delay. I will pass these concerns onto the relevant team. Apologies again.

Posted 5 months ago

WCF Ltd T/A Progreen is rated 4.7 based on 3,549 reviews