WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.75

4.8 Rating 3,467 Reviews

95 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,467 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 29th June 2025

Alan

WCF Ltd T/A Progreen 5 star review on 11th June 2025

Gillian

WCF Ltd T/A Progreen 5 star review on 23rd May 2025

Martin A

WCF Ltd T/A Progreen 5 star review on 11th May 2025

Graham P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with Progreen on 13th March and they acknowledged it and took my money on 17th March. A month later when I had receved nothing I emailed to cancel the order and request a refund. They did not acknowledge my email. On 9th May (nearly 2 months from placing the order) I received notice that the goods were about to be delivered. I consider this a dishonest way to do business. Ignoring my valid request for a cancellation and continuing to ship the goods is not just very poor customer service, it is dishonest and I feel cheated.”

Helpful Report

Posted 1 month ago

Hi there Philippa, Our apologies for the issues you've experienced with this order, we had a manufacture delay with regards to having the applicator guns available to fulfill your order. Our peak season does unfortunately incur a delay in response via email and we would strongly advise customers to call us for any cancellations or urgent matters - I'm also unable to locate an email from yourself having searched with the email address we have on file for you, could you advise whether this could have come from an alternate email address please? Please be assured that dishonesty will never be our intention and our sincere apologies if this has come across intentional in any way. Could you please send us an email on info@progreen.co.uk and someone will be more than happy to reach a resolution for you. Kind regards, Progreen

Posted 4 weeks ago

“Issue still not dealt with as I haven't yet revueved the order I paid how can I review something I never received if and when it's delivered I will contact you”

Helpful Report

Posted 1 month ago

Hi Ian, As earlier discussed, this is already on it's way over to you so should soon be resolved for you. I'll keep an eye on your tracking to ensure this makes it to you without delay. I hope this helps. Kind regards, Progreen

Posted 1 month ago

“Slow to dispatch and Parcelforce delivery awful. Took 12 days to receive in stock items. Emails about the issue and comments on social media ignored. Avoid if you actually want to use the products you have paid for.”

Helpful Report

Posted 1 month ago

Hi there Conor, we're sorry to hear that you haven't had the best experience with us. Could you send us an email on info@progreen.co.uk with a little more about the issues you've experienced please? I can see that your order was placed on Saturday 10/05 where it was later despatched within 2 working days, 13/05 - unfortunately we are unable to guarantee same-day despatch throughout the months of march-september, our peak season brings a 3-5 working day despatch. I do see that there was an issue with our courier that prevented this from reaching you on the 24hr delivery basis that we offer, so our sincere apologies for that. However it looks to have been attempted on 16/05 and twice thereafter where there was then a reschedule request and subsequently delivered. This is not the standard practice of orders placed with us and apologise for any delays you may have experienced with our courier. Please get in touch via the above mentioned email address as we're keen to have this rectified for you. Kind regards, Progreen

Posted 1 month ago

“Terrible.”

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Posted 1 month ago

Hi, would you be able to expand and tell us more about your experience please? We are always looking to provide the best service possible to our customers. Kind Regards, ProGreen

Posted 1 month ago

“The wrong part was orederd since no dimensions are shown on your website. The proised telephone call from an 'expert' did not materialise on Wednesday 14th May or on subsequent days. A follow up from you is stll needed”

Helpful Report

Posted 1 month ago

Hi Mark, sorry to hear this. I will pass this onto our team and ask them to get in touch with you as soon as possible. Apologies for the inconvenience and delay. Kind Regards, ProGreen

Posted 1 month ago

“My item was marked as dispatched on 30/04/25 it is now 12/05/95 and still not arrived. Communication is zero as several emails have had no responce”

Helpful Report

Posted 1 month ago

We do apologise there has been a delay in receiving your parcel. After looking into this further, the order was placed on 28th April and dispatched the next working day. We have a tracking number available with Parcel Force and can see there is an ongoing issue with the address, and they are unable to make this delivery until they’ve had confirmation of the address. After following this up this morning, we can confirm the address has been rectified and the parcel will be out for delivery and with you no later than Thursday this week. We will email you separately to confirm the tracking information and keep in touch with any further issues if any occur. Kind Regards, ProGreen

Posted 1 month ago

“Still waiting for product”

Helpful Report

Posted 1 month ago

Hi John, sorry to hear this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 1 month ago

Dear John, a colleague has tried to reach you today, however, has been unsuccessful so they have left you a voicemail. In response to your review, your parcel has been dispatched but looking into the tracking, no further information has been provided from the courier, therefore we will need to take up an investigation with them. In the meantime, a replacement order has been raised and will be dispatched tomorrow (13th May) and on a next day delivery that should arrive before 2pm. One of the team will call you with any further issues if they arise. We sincerely apologise for the delay.

Posted 1 month ago

“Still waiting on the order that was dispatched on the 29th of April. It’s now the 9th of May.”

Helpful Report

Posted 1 month ago

Hi Gerald, sorry to hear this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 1 month ago

Dear Gerald, after looking into the tracking of the order, we can confirm that it doesn’t appear to have had any scans by the courier since it was dispatched and therefore, we’ll be taking it up with them to investigate further. In the meantime, we can see you have spoken to a member of the team, and they have raised a replacement order that is on a next day delivery. This will be with you tomorrow and one of the team will email you with the tracking number. Any further issues, we’ll ensure to give you a call. We sincerely apologise for the delay.

Posted 1 month ago

“Order placed for soil testing kit on 31st March. Having been told by Brad and then Libby that it had been sent, and then resent 3 times. still nothing received on 3rd May and only 1 tracking number available from 23rd April. Very disappointed service.”

Helpful Report

Posted 2 months ago

Hi Sharon, sorry to hear about this. I will speak to the team and try to come back to you with an answer asap. Apologies for any inconvenience and delay. Kind Regards, ProGreen

Posted 2 months ago

“Still not recd the order. given it was training and not anything physical its pretty poor. I have had to hold off a member of staff for 2 weeks on full pay because he is not qualified. Lantra know nothing of the order either.”

Helpful Report

Posted 2 months ago

Hi Matt, I will speak to the team about this as this shouldn't be the case. Apologies for the inconvenience and delay, we will be in touch as soon as possible. Kind Regards, ProGreen

Posted 2 months ago

“Ordered proadvantage been sent proactive which is no good to me. Unfortunately I have opened it before I realised complete waste of money. Sent an e mail to sales team no reply.”

Helpful Report

Posted 2 months ago

I will pass this onto our relevant team who will be in touch to deal with this matter. Apologies for the initial inconvenience. Kind Regards, ProGreen

Posted 2 months ago

“Bought a ppe kit The visor had parts missing. Spoke to sam in sales - not been resolved - vey disappointing I will not use Progreen again - there are better suppliers out there”

Helpful Report

Posted 2 months ago

Hi Jon, sorry to hear about this. I will give our team a nudge to look into this again. Apologies for the inconvenience. Kind Regards, ProGreen

Posted 2 months ago

“Very disappointing service. The grass seed I ordered took nearly 5 weeks to be delivered. There was no communication from the company, despite me requesting an update.I had to phone the company 5 times and each time was assured the seed would be dispatched within a day or 2.”

Helpful Report

Posted 2 months ago

Sorry to hear you have faced this inconvenience and delay. I will pass these concerns onto the relevant team. Apologies again.

Posted 2 months ago

“After 2 weeks I had heard nothing despite my emailing several times. I eventually got through on the phone to be told they were out of stock of one item but could send an identical alternative! When my order arrived only part was delivered and again several emails later and no reply or offer to resolve. Won’t be ordering again and still want a refund”

Helpful Report

Posted 2 months ago

Hi - sorry to hear about this. I will pass this onto our team and will look to resolve this ASAP. Apologies again.

Posted 2 months ago

“Placed an order on a Monday evening for products ‘In stock’. By the following Monday the items had t arrived so I got in contact with Progreen to resend the order. By that Friday (so 11 days after the initial order) the items still hadn’t arrived. So got onto Progreen a second time, to find out the warehouse had cocked up and not sent my order. Shambles of an outfit, shan’t be ordering from this company again when there’s plenty of alternatives out there with better service.”

Helpful Report

Posted 3 months ago

Hi Nick - sorry to hear about this. I will speak to the team and try understand why this has happened. If there is anything else that we can do in the meantime please get in touch. Apologies again.

Posted 2 months ago

“I think I placed and paid for my order on 17 March. As it was to treat mares tail spore heads, hopefully before they ripened, I required delivery in reasonable time. Despite chasing my order, it has still yet to arrive. Probably too late now anyway as spores have been scattering for days... Can't see me using Progreen again..”

Helpful Report

Posted 3 months ago

Hi Bernard, I am sorry to hear this and apologise for these inconveniences and delays. I will pass this onto the relevant team and chase it up for you. Apologies again. Kind Regards, ProGreen

Posted 3 months ago

“As a long standing customer I was extremely dissatisfied and shocked by the non existent handling of a complaint regarding a damaged and missing item purchase. DPD had delivered numerous parcel, one of which was heavily damaged and had been retaped up by DPD. The 20kg bag of Amvista fertiliser was heavily damaged with hardly anything in, there was a Moss Killer missing also. I emailed the company several times over the course of last week, receiving no response or any acknowledgment. I will now have to resort to a chargeback with my bank to try and recoup these funds for my limited company. To be completely ignored by this company is unacceptable and unprofessional. AVOID.”

Helpful Report

Posted 3 months ago

Hi Andrew - I am sorry to hear about this. I have passed these concerns onto the team and will be in touch once I hear back. Again, I send my apologies. Kind Regards, ProGreen

Posted 3 months ago

“Im really disapointed as I used to spend a lot of money with this company each year and they took 2 weeks to deliver my herbicide. Whilst i appreciate the stock was out of stock, The problem i have is not at any time was i contacted to say that they were out of stock. When i phoned up they just seemed to laugh and joke it off. Not very professional. Ive completed various cources with progreen but i feel there service from taking the order to dispatch/delivery is very poor. The quickest ive ever had a delivery from progreen is 1 week and thats with me clicking on next day delivery. Absolutly shocking, Plus you have to keep chasing them. Its a blessing is disguise really as this prompted me to search round for someone else to supply the product. (whilst im not going to reveal their competitor) I not only found another company who offered next day and it actually turns up next day but also found the products much cheaper too.”

Helpful Report

Posted 3 months ago

We apologise for this inconvenience you have faced. I will speak to the relevant team and hope to come back with a further reply ASAP.

Posted 3 months ago

“Doesn’t work. Complete waste of money. I would have been better watering the weeds.”

Helpful Report

Posted 3 months ago

Hi, can I please ask what product you are referring to please? We would be happy to discuss this issue further. Kind Regards, ProGreen

Posted 3 months ago

“Goods ordered 25th February. No sign of the goods to date! Assurances have been made along with an apology for the delay. However still no sign of the goods after a replacement having been despatched 6th March 2025?”

Helpful Report

Posted 3 months ago

Hi Martin, We are sorry to hear you have experienced this issue - I have passed on these concerns to our appropriate team and will come back with further information ASAP. Kind Regards, ProGreen

Posted 3 months ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,467 reviews