WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.69

4.7 Rating 4,040 Reviews

93 %

of reviewers recommend WCF Ltd T/A Progreen

4.7

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 26th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long wait for goods. Supposedly delivered, but not arrived. Communication only with Ai bot called ROWEN instead of genuine customer service. Very disappointed with this business model.”

Helpful Report

Posted 9 hours ago

“Terrible service. Advised 3-5 working days for delivery. My goods finally arrived 9 working days after order. That was with chasing. First correspondence told me I should have ordered by express delivery for faster service, despite the fact that estimated delivery was 3-5 working days and I was chasing on working day 6. Order hadn't even been despatched. I was told that I would receive the goods next day. Waited in, didn't arrive. I was then told it would be the next day, again didn't arrive. I started a dispute through PayPal before goods finally arrived. Wouldn't use the company again or recommend them due to poor service.”

Helpful Report

Posted 10 hours ago

“Didn't have in stock the item I purchased and paid £7 for delivery. Was finally delivered nearly a week late after I had to go and buy from elsewhere. After complaining I felt that I was ignored and not helped with any updates other to tell me that the item was not in stock...why take money for something that you don't have”

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Posted 10 hours ago

“Had to call twice after waiting for overs week and was the order was on a pallet awaiting collection from transport co, not really good service so if you can wait for your delivery they are ok but I needed mine really quick”

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Posted 12 hours ago

“Very slow to ship. No response from online chat, no response on phone and no reply to cancellation email. Two days after l cancelled via email l received despatch notification for the following day. Same product on Amazon had next day delivery and free shipping.”

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Posted 12 hours ago

“Bought what I thought was the Best Weedkiller. Turned out to be rubbish or someone has duped me”

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Posted 1 week ago

Thank you for taking the time to leave a review. We're sorry to hear that you didn't achieve the results you were expecting. Effective weed control can sometimes be more complex than it first appears, as results can vary significantly depending on the weed species, growth stage, and application conditions. In many cases, weeds are best treated when they are actively growing. If a weed has become overgrown or matured, its growth rate can slow considerably, making it less susceptible to herbicide uptake. For particularly large or established weeds, we may recommend cutting them back first and allowing fresh regrowth before treatment. Some weed species also have naturally waxy or hairy leaf surfaces that can repel water-based sprays, reducing the amount of product that remains on the plant. In these situations, adding an appropriate adjuvant to the spray mix can help improve coverage and ensure maximum contact with the target weed. If you're unsure about the specific weed you're treating or the best approach to control it, our team is always happy to help. A quick discussion can often identify factors affecting performance and ensure you're getting the best possible results from the product. Thank you again for your feedback, and please don't hesitate to get in touch if you'd like further advice. ProGreen

Posted 6 days ago

“I ordered some law treatment and still havent received it two weeks later... I have been unable to contact anyone due to being routed via AI every time I try. Not good customer service.”

Helpful Report

Posted 3 weeks ago

Hi Jonathan, As Nemasys J is a live biological product that is grown to order, it has a lead time of approximately 2-3 weeks, as stated on the product listing. Your order is scheduled for delivery via our refrigerated courier service on 17/09. Please note that, due to the live nature of the product, it should be applied within 48 hours of delivery to ensure maximum effectiveness. I hope this helps, but please let us know if you have any further questions. Kind regards, ProGreen

Posted 3 weeks ago

“Short supplied - would not send missing item.”

Helpful Report

Posted 3 weeks ago

Hi James, Terribly sorry for this, I've just had a look into this for you and it looks like there was an error with the ticket handover. This meant that the ticket never actually made it to the team. I've reopened this for you and a member of the team will be in touch by the end of the day. I hope this helps, apologies again. Kind regards, ProGreen

Posted 3 weeks ago

“Not received my order yet..”

Helpful Report

Posted 3 weeks ago

Hi Irene, Your order was delivered Friday 4th September at 4.51pm. I will ask that a member of the team get this tracking image/information re-sent over for you, hopefully this may shed some light on the location of your order. I hope this helps, ProGreen

Posted 3 weeks ago

“As I am still waiting after 7 days for my items”

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Posted 1 month ago

Hi Carl, I'm ever so sorry for the delay on this one; this looks to have been lost in transit, as it was dispatched on 25/08. I have requested a member of the team to raise a replacement for you, should be with you tomorrow. I hope this helps, ProGreen

Posted 1 month ago

“Not worthy of a review”

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Posted 1 month ago

Hi there, Apologies for what sounds like a negative experience here. Could you elaborate for us on the issue you experienced, please? Thank you, ProGreen

Posted 1 month ago

“Would highly recommend using any company apart from Pro Green. Very un professional, not customer focused. Avoid like herpis.”

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Posted 2 months ago

“After a glitch on the Shop app, two orders were accidentally placed with Progreen. I contacted them to try to cancel immediately and got an automated reply. I was called them and was forever on hold. I'm now £250 out of pocket and can't reach a human to rectify this.”

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Posted 3 months ago

“Disasterous - AI is the problem. From the best service ever, not even be informed the order could not be filled. The order then arriving a week later. Was forced to head to Pitch Care. Pity.”

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Posted 3 months ago

Hi Heidi, Thank you for taking the time to leave a review and we're very sorry to hear you've had a negative experience with ProGreen - this is not the level of service we strive to provide. I understand you have now spoken with one of our colleagues to resolve your issue, but if you have any further questions or feedback, please don't hesitate to reach back out. We take reviews very seriously and value the feedback our customers provide to help us improve our service and product offering. Kind regards, ProGreen

Posted 3 months ago

“Sent me the wrong course, waited 5 days for the wrong course. Now waiting another week for a response, not from an AI generated bot. So two weeks and still no response. Thank you. Will Never use again and will recommend that no one else does in the pest, garden maintenance employment.”

Helpful Report

Posted 3 months ago

Hi David, I've just had a look into this for you, and I can see that this has now been resolved for you. Apologies for the inevitable inconvenience on this one. I hope this helps. ProGreen

Posted 3 months ago

“I have not yet received my item . its has been 3 weeks .I had to down load an app called shop to track the parcel which my phones security advised against .just go straight to royal mail who are incompetent they have tried to deliver 3 times . I arranged on the app for parcel to be left in porch yet still not left . just leave a collection slip”

Helpful Report

Posted 3 months ago

Hi there, SHOP tracking is only necessary when the order has been placed using this payment method. Please be assured that we will not advise the download of any third-party apps that are not already associated with your account, such as SHOP or PayPal. This should now have been addressed for you - please do get in touch if this has still not been received. I'm unfortunately unable to contact you due to the anonymous nature of your review. I hope this helps. ProGreen

Posted 3 months ago

“My recently purchased CP15 evolution was faulty and I was frustrated by the lack of technical assistance available. Your phone system left me waiting for ages and nobody responded to my call back request. Despite sending a video of the problem it was implied a new part would solve the problem. I have always found Progreen helpful and this is the first ther has been a problem, but this is the first problem I’ve had.”

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Posted 4 months ago

Hi Paul, Apologies for the negative experience here. I can see that you have spoken with a technical advisor, and the issue has now been resolved. Thank you for your feedback. Apologies again. ProGreen

Posted 3 months ago

“After ordering I realised the more you spend, the more they charge in delivery costs! A strange approach indeed!! This wasn't made clear on their website at all. I tried to phone and email them countless numbers of times over 3 days and after only being responded to by AI I gave up. A person finally responded after the goods had been delivered however he did refund my delivery charge so not all bad!”

Helpful Report

Posted 4 months ago

Hi there, Please be assured that the delivery fee increase is not on the basis of an increase in spend. Due to the products we ship, our contracts with couriers have to reflect that of hazardous nature. We are charged on the basis of weight, and our delivery fees respond accordingly. You'll find all of our delivery fee increments are detailed on our delivery page on the website. I completely understand the frustration on this, but hopefully, this helps shed a little light on the reasoning behind our delivery fees for you. Kind regards, ProGreen

Posted 4 months ago

“Product hasn’t come ordered it 2 1/2 weeks ago got the wrong ETA a number of times product is still not here”

Helpful Report

Posted 4 months ago

Hi Robin, I can see you've ordered the Nemasys J on this occasion. Please note, these are live products made to order and carry a 2-3 week lead time as stated on our delivery page as well as the product listing itself. These need to come fresh, live, and refrigerated - so these will be with you as soon as they are ready. I hope this helps. ProGreen

Posted 4 months ago

“Purchased the level 2 pest control course a month ago and still haven’t been sent anything. Sent numerous emails but not getting anywhere.”

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Posted 4 months ago

Hi Shelley, It looks like your email is already in use, which is why the registration may have failed in this case - please could you give us a call on 01778 394 052 regarding an alternate email address please? Apologies for the inconvenience on this one. Thank you, ProGreen

Posted 4 months ago

WCF Ltd T/A Progreen is rated 4.7 based on 4,040 reviews