WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.75

4.8 Rating 3,467 Reviews

95 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,467 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 29th June 2025

Alan

WCF Ltd T/A Progreen 5 star review on 11th June 2025

Gillian

WCF Ltd T/A Progreen 5 star review on 23rd May 2025

Martin A

WCF Ltd T/A Progreen 5 star review on 11th May 2025

Graham P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent an enquiry on 16th, with follow up on 19th regarding the goods delivered. I have had no reply! I had to phone to progress this, and I then quickly got the answer that I was looking for. Therefore my one star review has become three stars.”

Helpful Report

Posted 2 weeks ago

Hi Kenneth, I believe my colleague has this in hand for you, could you confirm the matter has now been dealt with please? Apologies for the delay in getting back to you - our peak season can carry a 7 day response time with regards to emails due to the sheer number our team receive daily. Please do let us know if there's anything more we can do to help. Kind regards, Progreen

Posted 2 weeks ago

“Products seem fine, but we have not been able to use yet, due to them not being delivered in the selected timeframe. However the customer service has seemed very poor as we paid for next day delivery on a Wednesday and the items did not arrive until the following week, but have not been able to get a response to any of my numerous emails about this.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, and we're sorry to hear about your experience. We’re already investigating the issue you’ve raised and have taken steps to resolve this. We appreciate you bringing this to our attention and are working to make sure it doesn’t happen again. Kind regards, Progreen

Posted 2 weeks ago

“Have contact yourselves to ask for instructions on how to use, was told up to 7 days for a reply……still waiting!”

Helpful Report

Posted 4 weeks ago

Hi Jackie, I've just tried giving you a call, sorry we missed you! Huge apologies for the delay on this one - i believe my colleague had tried contacting you early last week but this may not have been followed up so our sincere apologies. Please refer to my voicemail with regards to dilution rates and of course if you have any further questions, don't hesitate to call us. I hope this helps. Kind regards, Progreen

Posted 4 weeks ago

“Ordered 2 products. Order arrived with right quantity but 1 product was wrong. Sent email asking what to do. No reply. Resent email again a week or so later. No reply. Called and eventually got through and problem was quickly resolved. Thank you”

Helpful Report

Posted 1 month ago

Hi Kenneth, thank you for your review and feedback. I am glad to hear your issue was resolved, and apologise for the initial delay you faced. I will pass this onto the relevant team as we are always looking to improve our service. Kind Regards, ProGreen

Posted 1 month ago

“I've had this before, but this batch does seem to do the job as quickly as my first batch.”

Helpful Report

Posted 2 months ago

Hi Barry, thanks for your review. May I ask what product you are referring to please? Kind Regards

Posted 2 months ago

“Bit early to rate as I haven't seen any results yet. Happy with company, less so with their delivery agent - DPD. Got an email to say I had 1 day left to collect from PU point. Panic. 15 min phone call later and told email was in error. Not impressed.”

Helpful Report

Posted 2 months ago

Hi - sorry to hear about this. I will pass these concerns onto our team and onto DPD. Apologies for any inconvenience you have faced. Kind Regards, ProGreen

Posted 2 months ago

“I think Progreen has lots of great products and advice, however each time I have ordered from them I have had to chase the order. The last order placed has still not arrived and when chased I was told it had been despatched but nothing more. So I did not know when I could expect it or who the courier was so i could chase them. I emailed back requesting this information but still no response. The delivery of products is poor, especially when some products need to be applied at certain times of the year.”

Helpful Report

Posted 3 months ago

Hi Yvonne, sorry to hear about this. I apologise about the delay you have faced. I will pass these concerns onto the relevant team. If there is anything else we can do to help please get in touch. Kind Regards, ProGreen

Posted 3 months ago

“Had to chase up my order as it was late due to the demand for liquid moss killer. Phoned them and they said it would be with me in three days but arrived in two days, still late though.”

Helpful Report

Posted 3 months ago

Hi Douglas - sorry to hear you have faced these delays. I will pass these issues onto the relevant team. Apologies again. Kind Regards, ProGreen

Posted 3 months ago

“I am disappointed with the item which is supposed to colour the grass so that I can see where I have sprayed. My mix was correct but it did not show on the grass. Also I didn't get the opportunity to claim the 10% discount. I only got that offer when I had placed the order. I need to order some more items, will I get the discount now.”

Helpful Report

Posted 3 months ago

“Ordering process was perfect. The delivery company was poor. Promising deliveries and then cancelling at last month minute.”

Helpful Report

Posted 5 months ago

Hi Martyn, sorry to hear you have faced this inconvenience. Has this now been resolved? Please get in touch if not. I will pass on this to the relevant team. Kind Regards, ProGreen

Posted 5 months ago

“first of 2 orders arrived promtly as expected. The second is still processing 3 weeks later and i have had no comms at all as to what is gong on”

Helpful Report

Posted 5 months ago

Hi James, I have looked into this matter and can see that there was a slight delay on our end with this order due to an error in certification checks - this has now been amended. We sincerely apologise for the inconvenience caused here. If there is anything else we can do please get in touch. Kind Regards, ProGreen

Posted 5 months ago

“Not really a Progreen issue, the issue was with delivery and ended up picking up from an alternative location plus because of delays with delivery missed window of opportunity for spraying”

Helpful Report

Posted 7 months ago

Hi Alan. Thank you for your review. Sorry to hear you have faced this inconvenience. I will pass this onto the relevant team - if there is anything else we can do to help please get in touch. Kind Regards, ProGreen

Posted 7 months ago

“The packaging of the lawn fertiliser is totally inadequate ! Three ' packages' arrived in tatters - fortunately none of the bags were actually damaged. This is the second time I have registered my concern about this issue.”

Helpful Report

Posted 9 months ago

Hi William, sorry to hear about this. I will pass on your concerns to the appropriate team. If there is anything we can do to help please don't hesitate to get in touch. Kind Regards, ProGreen

Posted 8 months ago

“No problem with the company, but as yet no product has been delivered a WEEK after the alleged delivery date. DPD yet again is not capable of communicating, despite having my email address and I would assume a mobile contact number.”

Helpful Report

Posted 9 months ago

Hi, sorry to hear you have faced this inconvenience. I will pass these concerns onto the appropriate people. In the meantime if there is anything else we can do please don't hesitate to get in touch. Kind Regards, ProGreen

Posted 8 months ago

“Disappointed in 7 day delay in despatching our order due to a ‘new system’. No warning or update - had to call to discover the reason for the delay ….”

Helpful Report

Posted 9 months ago

Hi Gary, we apologise for this inconvenience. I will pass this onto our team. If there is anything else we can do please get in touch. Kind Regards, ProGreen.

Posted 9 months ago

“The products were very good , the whole experience was let down by the carriers saying they are going to deliver then a few hours later rearranging another day. this happened six times :-(”

Helpful Report

Posted 9 months ago

Hi Michael. Thank you for your review and we apologise for any inconvenience you have faced in delivery. We will take this feedback into consideration in the future. Kind Regards, ProGreen

Posted 9 months ago

“Too early to say if it works - ask me next year! - but the ordering and delivery was very good.”

Helpful Report

Posted 10 months ago

Hi Veronica, thank you for your review. We hope it works in due course! Kind Regards, ProGreen

Posted 9 months ago

“The product I purchased arrived very quickly but the instructions with it left me with a couple of queries as I was looking to treat a small garden area, the instructions were more geared to hectares of farms and 100-500 litres of water. Despite emailing in the queries three times and ringing the so called help line once (I think I just got an ansafone) - no-one ever replied. The only email contact was a message thanking me for getting in touch and that you hoped to respond within 7 days. Eventually I fathomed out the answers to my queries. So - very frustrated with the poor communication, happy with the product.”

Helpful Report

Posted 11 months ago

Thank you for your review and your feedback. Apologies for the inconvenience you have faced - this is something I will pass onto the relevant team. Your feedback is appreciated. Kind Regards, ProGreen.

Posted 9 months ago

“Poor delivery timescale. Item showed in stock, ordered online, 3-5 days delivery and when I called a week later, it wasnt in stock at all! Took over 2 weeks to arrive. Normally usually good, but not this time.”

Helpful Report

Posted 1 year ago

Hi Michele, sorry for this inconvenience you have faced. We have taken measures to ensure such delays don't happen again. Thank you for your feedback. Kind Regards, ProGreen team

Posted 11 months ago

“After ordering on a Monday, and not being informed until I’d phone on Friday that my order would be dispatched the following Monday I must admit to being somewhat perplexed! If despatch was going to be delayed, and in the interest of customer satisfaction, why on earth was I not informed as such soon after order? Being informed is everything. The delayed despatch wasn’t an issue, not being pro actively notified was an issue. An issue SO easily resolved.”

Helpful Report

Posted 1 year ago

Hi John, apologies for this inconvenience you have faced. We have taken measures to prevent such delays from happening again in the future. Thank you for your feedback. Kind Regards, ProGreen team

Posted 11 months ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,467 reviews