WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.79

4.8 Rating 3,175 Reviews

96 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,175 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 5th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery timescale. Item showed in stock, ordered online, 3-5 days delivery and when I called a week later, it wasnt in stock at all! Took over 2 weeks to arrive. Normally usually good, but not this time.”

Helpful Report

Posted 2 weeks ago

“After ordering on a Monday, and not being informed until I’d phone on Friday that my order would be dispatched the following Monday I must admit to being somewhat perplexed! If despatch was going to be delayed, and in the interest of customer satisfaction, why on earth was I not informed as such soon after order? Being informed is everything. The delayed despatch wasn’t an issue, not being pro actively notified was an issue. An issue SO easily resolved.”

Helpful Report

Posted 2 weeks ago

“Very slow delivery, had to ring up after 10 days, item hadn’t even been dispatched, it was then sent by courier, that took another 4 days including the weekend. As a professional user I need spare parts to arrive quicker. I have used Progreen since the company first started in Bourne south fen. Lionel.”

Helpful Report

Posted 2 weeks ago

“I’d like to confirm I have now received my Cooper Pegler replacement trigger. I fitted it on Thursday and was back to work on Friday. It works fine. Thank you. I placed the order on 8th March, and didn’t receive it until 21st March. ProGreen dispatched the item on 19th March after I phoned to enquire about delivery dates on 18th March. Given the delay in dispatch it seems a little futile that I had to pay for sending the part via UPS for next working day delivery. The item was acutely delivered by DPD two days later. Maybe this is something that can be improved for future orders.”

Helpful Report

Posted 2 weeks ago

“On this occasion the service wasn’t up to their usual high standards. Communication and stock availability were very poor. I ordered 6 bags of fertiliser on a Wednesday morning, the web site says orders are usually dispatched the following working day and delivery takes 1 to 2 days. I waited until the following week to chase my order, I phoned up and the order had been diverted to a mobile, the lady I spoke to said she would call me back first thing in the morning with an update, the call never happened. I then phoned again and upon questioning the delay it turned out they didn’t have the stock to dispatch. My goods arrived 8 days after me placing the order.”

Helpful Report

Posted 1 month ago

“I have used pro green for a few years, but this time I had to ring twice to see when it would be delivered and then it didn’t come for two days after”

Helpful Report

Posted 1 month ago

“Had no problem with ProGreen but delivery by UPS was atrocious. First package (2 x 5L bottles) was damaged so delivery delayed until they got one new bottle from ProGreen. So delivery was then one leaking box with one full bottle and one half empty - contents at least partly in plastic bag within box - and a separate bot with one full bottle. This for a product that could cause skin irritation. Accidents do happen but delivering something in this state really not good enough.”

Helpful Report

Posted 1 month ago

“I have had great dealing with the company for many years. However my latest purchases were not in stock so had to wait; which is fine. But could do with regular updates as I had to borrow another sprayer to complete work. The courier was terrible to contact, with the boxes dumped behind a till at a local petrol station; keeping in mind these are hazardous products.”

Helpful Report

Posted 3 months ago

Hi Robert, We are sorry to hear about your experience. The place that your courier left the parcel is not acceptable and as you say as this is a hazardous product they are aware that there are more restrictions around what they are able to do with these when delivering. We will pass this on to our account manager at the delivery company so they are aware of the issue. We hope to hear from you soon. The ProGreen Team

Posted 3 months ago

“Finally tracked order down and received very late”

Helpful Report

Posted 5 months ago

Hi John, We are sorry that there was a delay in receiving your order this is not usual for our service. If you would like to discuss this further please contact our customer service team and they will be happy to talk about this with you. Regards, ProGreen

Posted 5 months ago

“Courier has caused £350 worth of damage to parcel delivery box! I rang Progreen to see if they could help as it was a nightmare trying to contact anyone at ups. Was told somebody would call me to help me out but they never did. I won't but from here again mainly because of the carrier!”

Helpful Report

Posted 6 months ago

We are very sorry to hear about this issue you have experienced. I have spoken with some of the team and they have been waiting on some photos to be sent through from yourself of the damage so they are able to pass these on to UPS. If you have already sent these we do apologise, if not would you be able to send these through to us and we can get this issue closer to being resolved for you. Kind regards The ProGreen Team

Posted 6 months ago

“Product ordered eventually arrived but my order was not initially acknowledged and I had to chase before things started to move. The delivery company used were not good. Ended up having to take 3 days away from work as they missed the first 2 delivery dates with no real explanation. The product eventually arrived and was as ordered.”

Helpful Report

Posted 6 months ago

Hi Richard, We are sorry that you had these issues it is not usual that you would have to call to chase an order. Also we apologise that the couriers we have to use have failed us on this occasion - if you would like to discuss this further please feel free to contact our customer services team and they will be more than happy to help you out. Kind Regards The ProGreen Team

Posted 6 months ago

“Quite hard site to work your way around tried to order the order to be delivered but hadnt had to ring up to order delivery”

Helpful Report

Posted 7 months ago

Hi James, Thanks for the feedback - we will take this on board when reviewing our website in the future. The ProGreen Team

Posted 7 months ago

“I cannot review this product as I ordered and paid for it 2 weeks ago but still have not received it, however pro green have been very helpful in chasing it up with the carriers.”

Helpful Report

Posted 7 months ago

Hi Anthony, I am sorry to hear that you had issues with the couriers in delivering your product - Thank you for recognising that our team have done everything they can in helping you chase where the products are. The ProGreen Team

Posted 7 months ago

“Product seems to have worked. Delivery projections and eventual delivery via DHL? was confusing. Said it was coming on Friday and then didn't because was "delayed". Rescheduled to Monday, but wasn't delivered because we were out - notification slip was left which said would try the following day, but needed someone to take delivery. We were out the following day but it was left!! which was fine, but .... anyway. This caused a bit of stress”

Helpful Report

Posted 8 months ago

Hi Richard, Many thanks for the feedback. We are sorry that you experienced issues with the delivery of your products. If you would like to discuss this further, please contact our operations team on 01778 394052 and they will be happy to talk through this with you. Many thanks The ProGreen Team

Posted 8 months ago

“Unfortunately, the main item I ordered was not included in the delivery. I needed to call you. I understand that the remaining item should be delivered in the coming week.”

Helpful Report

Posted 1 year ago

Hi Alan, We are very sorry that this has happened - as you were advised this should be with you soon. If you need any more assistance let us know and we can see how we can help you. Kind regards

Posted 11 months ago

“It was in stock when ordered After a week I called them to ask where the order was and it was not in stock,then arrived 2days later with 2bags split open by the courier at some point. Try a new courier”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you for your review - we are sorry that you have had this experience with our couriers. Unfortunately due to the nature of our products we are only allowed to use certain approved couriers. If you need to discuss this issue further please contact our operations team on 01778 394052. Kind Regards,

Posted 11 months ago

“Happy with the website ... Happy with the purchase ... and I know from previous years that the product will work - as recommended. Thank You. However, I think £8 - 9 for delivery of a small box is a little steep. In addition, your website didn't give me the option of receiving the parcel second class. NOT EVERYONE wants it packed, tracked and here by lunchtime! Besides which, it is a product I use once a year and I'm capable of planning ahead. Cheaper, 2nd class option, please.”

Helpful Report

Posted 1 year ago

Thank you for your review - we appreciate your feedback! Unfortunately when delivering products such as the SBK Brushwood Killer that you ordered, we have to use approved ADR couriers that are licensed to carry products such as weed killers. These services are more expensive than your normal delivery charge and is also why we are unable to offer a cheaper second class option. We hope you understand this situation and hope that this explains the cost of the delivery.

Posted 1 year ago

“The original order was lost. I was lied to to cover up. I then received about 24 separate emails from UPS about the delivery that took 10 day to be delivered.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are very concerned by any negative feedback and have looked in to your case. We can see on the system that there were some issues with the courier however our team swiftly got a replacement package sent out to you as soon as we were aware of the problem. While the situation was confused about the parcels whereabouts, our staff always try their best to resolve an issue and expedite a delivery issue as soon as possible. We apologise for the inconvenience that was caused with this - if you have any more queries about what happened please contact our deliveries department on 01778 394052 (option 4). Many Thanks

Posted 1 year ago

“the product is really good and works well on cut stump treatment, the thing that needs to be tweaked is the sponges which are not robust enough, the sponge starts to disintegrate after prolonged use of around a week.”

Helpful Report

Posted 1 year ago

“The four bait boxes are solid and easy to set the bait. The little bait pouches though have not been touched by any rats after two weeks.”

Helpful Report

Posted 1 year ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,175 reviews