WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.70

4.7 Rating 3,861 Reviews

93 %

of reviewers recommend WCF Ltd T/A Progreen

4.7

Based on 3,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 28th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roof de mossed and treated with your product in November as per your instructions but moss back again! I will now have to pay a contractor to do the work again with a more suitable product. Needless to say I am NOT happy. Vincent Garas”

Helpful Report

Posted 4 months ago

Hi Vincent, Our apologies that your experience with the product wasn’t a positive one. I can see you selected the Moss-Off Multi Surface treatment, which is a non-professional, chemical-free solution. Whilst the Moss-Off is very effective at its job, we’re unfortunately unable to provide a guaranteed timeline for how long results will last. As with all moss and algae treatments, longevity depends on a number of environmental factors. This is by no means a permanent solution, as moss is widely known to be extremely difficult to fully eliminate. However, the 4–5 month residual effect you’ve experienced would be considered within the expected performance range given the nature of this winter’s conditions, particularly the heavy and consistent rainfall. Please feel free to discuss with one of our technical team, they'd be happy to talk you though the process of treating moss & algae treatment on roofs and explore alternate products. I hope this helps. Kind regards, ProGreen

Posted 4 months ago

“very poor communication, avoid!!”

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Posted 4 months ago

Hi Thomas, We're sorry to hear that your experience with us wasn't a positive one, are you able to share some further information on this please? We're always looking for ways to improve so your feedback would be most helpful. We'd be more than happy to talk through how we can have this resolved for you. I hope this helps. Kind regards, ProGreen

Posted 4 months ago

“I was keen to sample my soil. I received the kit and returned my soil. This was followed by multiple calls from me seeking further information. The staff were helpful but could not explain the problem. I was eventually refunded but spent several months of irritation and frustration. I am surprised to be asked for a review. Barry Craig Belfast BT96NZ”

Helpful Report

Posted 4 months ago

Hi Barry, Thank you for sharing your experience, and our sincere apologies for the frustration caused. We completely understand how disappointing it must have been to wait for updates and not receive clear information. We’d like to clarify that the recently introduced new procedures for shipping samples from the UK to Belfast is what caused these complications, combined with further complications from our courier partners. This caused delays and confusion in tracking and processing some shipments. We truly appreciate your patience and feedback, and we hope to be able to provide a much better experience should the ability to ship to Ireland, resume. Kind regards, ProGreen

Posted 4 months ago

“Total waste of my time and the firms money. 6 hour module that has practically zero relativity to the 30 question exam. Avoid, which tbf after reading earlier reviews was my intention.”

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Posted 4 months ago

Hi Colin, Thank you for your feedback — we will be sure to pass this on to the training provider. Unfortunately, we are not involved in the setup or delivery of the training courses themselves. Please accept our sincere apologies for your negative experience on this occasion. I can see that you have now successfully passed your Rodent Management Level 2, congratulations! This certification allows you to purchase and use professional rodenticides, so we hope to see you again soon. Kind regards, Progreen

Posted 4 months ago

“Good products but have become way too expensive. I by the same stuff each year and because they have "consolidated their websites " this year it meant I faced a 26% increase for exactly the same order. Don't think I'll be ordering again somehow......”

Helpful Report

Posted 4 months ago

Hi Kevin, Thank you for your feedback, and our sincere apologies for any confusion caused. As with any new process or system merge, we’ve experienced a few teething problems - including with pricing. If you don't mind, i'll ask a member of our team to get in touch today to go through everything with you and look at how we can help. We really appreciate your patience, I hope this helps. Kind regards, ProGreen

Posted 4 months ago

“Worst company I've ever delt with”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your feedback, and our sincere apologies that your experience did not meet expectations. We’d really like to understand more about what happened so we can improve and make things right for you. If you don’t mind, could you please get in touch with some additional details about your experience? Kind regards, ProGreen

Posted 4 months ago

“An email arrived out of the blue 01.03.2026. Weed Control solutions? Haven't bought anything like this for several years. Don't have a clue what this is allabout”

Helpful Report

Posted 4 months ago

Hi Andrew, Our sincere apologies for the confusion on this one, we have recebtly launched an enitre new system alongside our website, this seems to have treated all previous orders as newly placed orders - therefore incorrectly prompting review requests. Please disregard the email and subsequent request. Apologies again. Kind regards, ProGreen

Posted 4 months ago

“The worst customer service, tried to get money back for an order which for some reason I was charged for but had not been put through their system, months of emailing phoning and excuses, eventually had to go through card provider to get refund will never order again. I do not recommend this company.”

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Posted 4 months ago

“Still waiting for my order I had to phone to see where it was have had no contact otherwise ordered 11 days ago paid £50 for delivery aswell !!”

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Posted 9 months ago

Hi Justin, Our sincere apologies for the delay in getting this order to you - I have just had a look over your customer account and my colleague looks to have been handling a case with our courier for you. I appreciate how frustrating transit losses can be, I hope you were happy with our teams prompt rectification on this & we hope to see you again soon. Apologies again. Kind regards, Progreen

Posted 8 months ago

“Very disappointed I ordered some A1 premiership pro grass seed from your website, specifically because it said you HAD IT IN STOCK I had a customer waiting to finish a lawn… The seed turns up nearly 2 weeks later……. Do not mislead your customers, it has serious knock on effects, simply saying it won’t matter if a client waits a couple of days makes me look incompetent and unreliable to my customers in peek sowing season Poor show pro green”

Helpful Report

Posted 9 months ago

Hi Des, Your order was dispatched within 3 working days, this looks to have been a substantial courier delay. Our sincere apologies for the inevitable inconvenience this will have caused for you. Please call us on 01778 394 052 to place your next order and we'll be sure to apply a 10% discount in way of an apology. I hope this helps. Kind regards, Progreen

Posted 9 months ago

“Sorry, but it’s been nearly a month since I ordered the PA1 course and still have not received, have phoned twice ! Totally Unacceptable?”

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Posted 10 months ago

Hi Francis, I've just been in touch with the training provider regards this as i can see you have been registered. Unfortunately it appears that this has email address is in use under an account registered a number of years ago. Our sincere apologies for the confusion, a member of our team will be in touch regards an alternate email address if possible please? Apologies again, I hope this helps. Kind regards, Progreen

Posted 10 months ago

“terrible service., waited 4 weeks for dleiery, i had to chase the order 3 times, no proactive action from Progreen to advise of delays, avoid, avoid, avoid.”

Helpful Report

Posted 10 months ago

Hi there Malcolm, Sorry to see you've not had a positive experience with us. I can see that we called you to advise of an ETA for the product that was holding your order up and it was later confirmed that you were happy to wait for all these to come together. Our sincere apologies if there has been a miscommunication our end on the above, I hope you find the products results to be that of a consolidation. Apologies again, I hope this helps. Kind regards, Progreen

Posted 10 months ago

“I needed my order for the weekend and called Progreen on a Wednesday to see if it would arrive by Friday and was told it would. I then went ahead with the order as even if it didnt arrive until Saturday I would still be able to get the job done over the weekend. The order did not arrive until the following Saturday.”

Helpful Report

Posted 10 months ago

Hi David, Terribly sorry for this oversight. This order seems to have been placed online? Whilst this is a considerable delay, we are unfortunately unable to guarantee same-day despatch on orders placed online. This alongside a courier delay due to their recent migration seems to have set this delivery back a little. Our sincere apologies for the inevitable inconvenience this delay has caused, please feel free to contact us via phone and we can certainly reiterate our apologies in way of assigning a good will gesture to your next order. Kind regards, Progreen

Posted 10 months ago

“The product has not arrived yet, so much for next day delivery?”

Helpful Report

Posted 11 months ago

Hi Neil, Apologies for the confusion, this looks to have been placed with the standard 3-5 day delivery cost? Your order was dispatched the same day it was placed however next day delivery is unfortunately only applicable to orders that have opted for it on checkout. This being said, there does look to have been a delay in transit on this one - of which I will of course contact the courier to have this resolved for you. Our wonderful customer service team are on hand 8.30-5 Monday to Friday to answer any queries or concerns, you can contact them directly on 01778 394 052 should you require anything addressing urgently, such as the above. Apologies for the delay, I'll be in touch imminently with an outcome for you. Kind regards, Progreen.

Posted 11 months ago

“Still waiting for a refund after this company sent my order to the wrong address”

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Posted 11 months ago

Hi Barry, Apologies for the delay on this one, your product made it back to us yesterday after it's re-routing late last week. I can confirm that this refund was actioned upon it's arrival and should be with you within 3-5 business days. Apologies again. Kind regards, Progreen

Posted 11 months ago

“Ordered 5kg Only received 3.17 kg including packaging Not impressed Won't be buying again”

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Posted 11 months ago

Hi Chris, I believe there is a discussion open with my colleague regards the issue you're experiencing here? We will of course have this resolved for you, if you could please respond with the information requested via email yesterday then we can action this immediately for you. Kind regards, Libby

Posted 11 months ago

“I placed an order with Progreen on 13th March and they acknowledged it and took my money on 17th March. A month later when I had receved nothing I emailed to cancel the order and request a refund. They did not acknowledge my email. On 9th May (nearly 2 months from placing the order) I received notice that the goods were about to be delivered. I consider this a dishonest way to do business. Ignoring my valid request for a cancellation and continuing to ship the goods is not just very poor customer service, it is dishonest and I feel cheated.”

Helpful Report

Posted 1 year ago

Hi there Philippa, Our apologies for the issues you've experienced with this order, we had a manufacture delay with regards to having the applicator guns available to fulfill your order. Our peak season does unfortunately incur a delay in response via email and we would strongly advise customers to call us for any cancellations or urgent matters - I'm also unable to locate an email from yourself having searched with the email address we have on file for you, could you advise whether this could have come from an alternate email address please? Please be assured that dishonesty will never be our intention and our sincere apologies if this has come across intentional in any way. Could you please send us an email on info@progreen.co.uk and someone will be more than happy to reach a resolution for you. Kind regards, Progreen

Posted 1 year ago

“Issue still not dealt with as I haven't yet revueved the order I paid how can I review something I never received if and when it's delivered I will contact you”

Helpful Report

Posted 1 year ago

Hi Ian, As earlier discussed, this is already on it's way over to you so should soon be resolved for you. I'll keep an eye on your tracking to ensure this makes it to you without delay. I hope this helps. Kind regards, Progreen

Posted 1 year ago

“Slow to dispatch and Parcelforce delivery awful. Took 12 days to receive in stock items. Emails about the issue and comments on social media ignored. Avoid if you actually want to use the products you have paid for.”

Helpful Report

Posted 1 year ago

Hi there Conor, we're sorry to hear that you haven't had the best experience with us. Could you send us an email on info@progreen.co.uk with a little more about the issues you've experienced please? I can see that your order was placed on Saturday 10/05 where it was later despatched within 2 working days, 13/05 - unfortunately we are unable to guarantee same-day despatch throughout the months of march-september, our peak season brings a 3-5 working day despatch. I do see that there was an issue with our courier that prevented this from reaching you on the 24hr delivery basis that we offer, so our sincere apologies for that. However it looks to have been attempted on 16/05 and twice thereafter where there was then a reschedule request and subsequently delivered. This is not the standard practice of orders placed with us and apologise for any delays you may have experienced with our courier. Please get in touch via the above mentioned email address as we're keen to have this rectified for you. Kind regards, Progreen

Posted 1 year ago

“Terrible.”

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Posted 1 year ago

Hi, would you be able to expand and tell us more about your experience please? We are always looking to provide the best service possible to our customers. Kind Regards, ProGreen

Posted 1 year ago

WCF Ltd T/A Progreen is rated 4.7 based on 3,861 reviews