WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.79

4.8 Rating 3,175 Reviews

96 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,175 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 5th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a very ineffective product. After ample coverage, following the prescribed instructions I still have a garden of weeds after coming back from my summer holiday. Truly appalling and a complete waste of time.”

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Posted 3 years ago

“Not very good cooperation ordered from them aa product that was surprised to clear blanket weed but didn’t mention on details that it was not the rite one so spoke to the manufacturer who sold me the rite one and Said you should not be selling their product on your website andleft a message with you for someone to call me back still waiting now”

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Posted 3 years ago

“Have not recieved my product yet.”

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Posted 3 years ago

Dear Sandra/Alex. - Thank you for the taking our phone call today,sorry we were not aware that there was an issue until we received this review. If we are notified by our customers of problems we will always look into it for you. Hopefully our chat will have put you at ease and we will keep you updated. Kind regards - The Progreen Team

Posted 3 years ago

“Really disappointed at present as following my soil analysis and £2000 of fertiliser later I am still waiting for advice as to how I can spread 25kg per acre with the drop spreader I have also wasted money on!”

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Posted 4 years ago

“Very prompt service and delivery. I have yet to see how the products perform but if they are as good as the service we will be very happy.”

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Posted 4 years ago

“I still haven’t received my order”

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Posted 4 years ago

Hello, we have been in contact regarding your order. Thank you for contacting us; if you do have any order related queries, please contact us directly @ info@progreen.co.uk or call on 0800 032 62 62 which enables us to swiftly action any delivery related issues. Reviews offer a great platform to contact us - but we are better placed to quickly help if you contact us directly. We apologise that our couriers have taken your order to an Access Point; however we now have this resolved for you. Thanks, The ProGreen Team.

Posted 4 years ago

“Products are explained in great detail. delivery is always very prompt and arrives in good condition”

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Posted 5 years ago

“I still haven’t received the products I ordered 11 days ago!”

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Posted 5 years ago

Hi Robyn, we've have looked into your order for you which was despatched with Royal Mail 1st Class. We will be in touch with you; however if you would like to give our team a call on 0800 032 6262 we will be happy to try and help you. Thanks, The ProGreen Team

Posted 5 years ago

“Ups.no communication couldn't change delivery day then to be told it was at a collection point. l personally think they do what suits them it's the first and last time I will order something to be delivered by this company.dpd and yodel keep up the good work.”

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Posted 5 years ago

Hi David, unfortunately we have to abide by regulations for transport of products classified as ADR. Due to the nature of the product you ordered - it is delivered using a registered ADR courier and it cannot be carried by other courier firms such as DPD, Yodel – which you mentioned. We apologise for the issues you have experienced with UPS couriers. Upon investigation it appears the delivery driver has over-ridden the regulations regarding the delivery of ADR parcels, and has taken your parcel to an Access Point. This has resulted in the complications with your delivery. We apologise for the inconvenience this has caused you, and we will send these details on to UPS for investigation. If you would like to discuss this matter – please do not hesitate to contact us on 0800 032 6262.

Posted 5 years ago

“Delivered to wrong address. Luckily I live in a small village.”

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Posted 6 years ago

Hi Simon - we are sorry to hear you’ve experienced problems with our couriers. However we have not been made aware of this situation until now. Please do not hesitate to contact us if you have concerns regarding the delivery of your order. We make every effort to help our customers, but unfortunately as in this instance, it appears we have been let down by third party couriers. If there is anything we can do to help you – please contact us.

Posted 6 years ago

“Goods flagged as out for delivery. Days later, a phone call asking if I havce a certificate to buy the product. Why wasn't this clear on the web page? No I don't. Refund please, which I have not yet seen. Product was subsequently bought quickly and hassel free from an Ebay supplier.”

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Posted 6 years ago

ProGreen are committed to selling in a professional and sustainable manner and we always welcome feedback to improve our service. We looked into this order for a professional quantity of rat bait. It was placed on a Friday evening (after office hours) and an automatic confirmation email at the time of purchase was sent - which does not mean the product has been despatched from our warehouse. We called at the earliest opportunity approx. 9.30am on the following Monday morning to request a copy of the buyers certificate in line with the CRRU Stewardship scheme. The buyer did not have certification and a refund was issued at 10am the same day. The CRRU scheme was started in 2016 to reduce the irresponsible sale & use of rodenticides. Our website listings have multiple mentions that the product was a professional quantity rodenticide and there was explicit mention at the bottom of the web listing that a licence is required for anyone purchasing a professional quantity. ProGreen run Rodenticide training courses and are fully behind the Stewardship scheme in order to reduce non-target animal poisonings and residues in predatory birds. We cannot police other retailers who are flagrantly ignoring the industry code of practice monitored by the Health & Safety Executive. If anyone wishes to discuss the matter further please contact us on 0800 032 6262 and we will be happy to offer advice.

Posted 6 years ago

“I only received the products last week and it seemed stupid to sow the seeds and fertilise the grass in six inches of snow. Why do you ask for a review on products that have only just been received when you know the effect will take some weeks to take place? Senseless!!”

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Posted 6 years ago

Hi Philip, our reviews system is automated and unfortunately doesn't take into account the Great British weather that we're experiencing currently. The review request that you’re referring to here is not mandatory – it is sent out simply to review the service & delivery from ProGreen. You are of course welcome to comment on the products at this time as well, if you do so wish, but we do not expect this. Once the weather improves and you can apply the products, you are welcome to post an updated review. If you have any questions on their use then please let us know.

Posted 6 years ago

“".............”

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Posted 6 years ago

Hi Derek, if there is anything you would like to discuss about your order please do not hesitate to get in touch.

Posted 6 years ago

“UPS Exception Notification, Tracking Number 1ZE3758E6847901430 I was initially told that my deliver would be made on May 31, 2017, instead it was rescheduled for June 1 via an email and I am waiting today. Will the same situation occur tomorrow? the previous day I was not at home and you have my phone number”

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Posted 6 years ago

Hi Mr Watters, we have investigated your delivery with UPS for you and have now resolved this with you. Apologies for any inconvenience caused by UPS; unfortunately we are subject to regulations surrounding the transport of ADR shipments to the Scottish Islands. If there is anything further we can do to help, then please do not hesitate to contact us.

Posted 6 years ago

“wrong product delivered”

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Posted 7 years ago

Hi Graham, we are sorry you received the wrong product. As soon as we were made aware of the mistake we despatched the correct product to you immediately. Thanks

Posted 7 years ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,175 reviews