WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.70

4.7 Rating 4,025 Reviews

93 %

of reviewers recommend WCF Ltd T/A Progreen

4.7

Based on 4,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 26th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently subscribed to quarterly subscriptions with ProGreen following recommendations from others and I placed my order over the phone on Sept 17, I was assured at the time my order would be delivered within 3-5 business days. I left for my holiday 9no days later (7no business days) still having not received my order. ProGreen have emailed me stating delivery has now taken place (obviously in my absence) which I have no way of checking until I return. I have no clue where my package might have been left, whether it is still there or even if a signature was provided (unlikely as my house is currently unoccupied) and I’m concerned I could potentially be out of pocket over this. For what is my first dealing with ProGreen I feel very disappointed to be honest.”

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Posted 2 days ago

“Unfortunately you produced an illegitimate postal code but eventually got it correct and goods received”

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Posted 1 month ago

Hi Julian, Our sincere apologies again for the confusion, pleased the team managed to get this sorted for you. Kind regards, ProGreen

Posted 1 month ago

“Initially there was some confusion with the suitability of the product I had purchased( Kurtail Evo) as a replacement for Kurtail Gold. When I raised my concern the AI Bot answer just added to my confusion and was less than helpful, A second shot at 'helping me' was not much better and eventually my query was escalated - not sure if it was a senior bot - but I eventually got I reply which confirmed my original thoughts. Whilst the responses were prompt it did take far longer than necessary. By the way -I had tried your phone line on 4 occasions and was invited to press hash(?) to receive a call back - this did not happen at any time ?”

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Posted 2 months ago

Hi William, Terribly sorry about what sounds like a negative experience on this occasion. I can see that you have been in touch with an advisor previously. I've now asked a member of the team to give you a call today and have this resolved for you. Apologies again; I hope this helps. ProGreen

Posted 2 months ago

“My first package came with only two of the three components. The second is still to arrive. It seems to be impossible to contact you by phone. I have tried to do so several times and requested a 'call back', but nothing transpired.”

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Posted 3 months ago

Hi Christopher, We appreciate your feedback. I have referred your comments to our customer service team for their urgent attention. A member of the team will be in touch today. Apologies for the inevitable inconvenience on this one. ProGreen

Posted 3 months ago

“After placing the order I heard nothing for a week. These days any company should be able to despatch the good within 48 hours”

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Posted 3 months ago

Hi Carol, Thank you for your feedback. Could you share the reasoning behind your statement please? We advise a 3-5 working day timeframe throughout our peak season, with upwards of 1000 orders flowing through our system each day and relying on human labour, increasing our employment from an already hard-working, efficient team by over 70%, this is what we have found to be accurate and not at risk of becoming misleading to our customers. I can see your order has now been delivered. I'd recommend opting for next-day delivery on checkout if any further orders are required urgently. We appreciate your feedback. In a world of programming, AI, and automated systems, it can be difficult to remember that small teams still sit in the background of companies like ours to keep everything as it should. I hope this helps, ProGreen

Posted 3 months ago

“Excellent company until things go wrong. Ordered a few times from them and couldn't fault them but then one order was only partially delivered. Spoke to a bot who referred it to an operative. Didn't hear anything so chased and one of the team came back to say a parcel was still with parcel force and they would chase. Still heard nothing back and the goods missing are over £300 worth. Very disappointing and frustrating. Progreen please review and chase up PF as I don't have the parcel tracking number. Thank you”

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Posted 3 months ago

Hi Tina, Apologies for the inevitable inconvenience on this one. I can see that a member of the team has had this addressed and re-sent for you. I'd also like to apologize for the delay in getting back to you. We have recently implemented a new contact system, which has led to a small backlog of tickets. I hope this helps. Apologies again. ProGreen

Posted 3 months ago

“After 5 days of no information re delivery I sent an email which was ignored. a After 8 days my phone calls went unanswered, as was my subsequent email. The product arrived after 10 days.”

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Posted 6 months ago

Hi there, At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame, please accept our sincere apologies for the inevitable inconvenience this will have caused. I hope this helps, we really do appreciate your feedback! Kind regards, ProGreen

Posted 6 months ago

“I had to chase order at least 2 times I ordered on 13/03/26 i was told in e mail and in person its on its way I will be sent an e mail regarding delivery I chased again 20/03/26 to be told delivey attemted that morning at 08.41 as I had not recieved an e mail I was not expecting delivery I was told they will attemt to redeliver usualy if morning delivery it would be same. Monday 23rd it arrived just after 1pm again no email confirmation but I stayed in as for a week I had 1 ton of top soil on drive awaiting seed POOR communication for a pound more Amazon deliver in 2 days”

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Posted 6 months ago

Hi Dave, Our sincere apologies you felt this was delayed, this looks to have been attempted on 19th March - which was the 4th working day since your order. Unfortunately it does look as if our courier then didn't attempt delivery the next day, and it was subsequently delivered the next working day. I will most definitely have this raised for you, certainly from a perspective of not receiving any tracking info - this should go out as standard, so please accept our apologies if this wasn't the case this time. I hope this helps. ProGreen

Posted 6 months ago

“Service was good delivery unbelievabley bad.”

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Posted 6 months ago

Hi Geoffrey, At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame, please accept our sincere apologies for the inevitable inconvenience this will have caused. I hope this helps, we really do appreciate your feedback! Kind regards, ProGreen

Posted 6 months ago

“Delivery estimated at 3-5 working days when purchased product online. Took at least seven working days to arrive. My email asking for an update on order progress was ignored.”

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Posted 6 months ago

Hi David, At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame, please accept our sincere apologies for the inevitable inconvenience this will have caused. I hope this helps. Kind regards, ProGreen

Posted 6 months ago

“Abysmal communication, when asked for an update as to when goods would be despatched had a very vague reply of 'soon' when a second email was sent a few days later, there was no reply at all.”

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Posted 6 months ago

“Have used A1Lawn for years with a great experience, really quick dispatching. Not any more. I had to email twice to get an update and even then it wasn’t very useful. Would I use again? Maybe not”

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Posted 6 months ago

Hi Jack, Apologies for the delay you experienced in comparison to previous orders. Could you confirm for me please which order this might relate to? I can see that your most recent order with us was dispatched & delivered within 3 working days of the order being placed. If i can locate the order in question, I should be able to offer some reassurance in way of a reason behind this delay and confirm that steps have been taken to avoid any future occurrence. Kind regards, ProGreen

Posted 6 months ago

“Its too soon to say. I used the producat under woodchip in the autum and have been asked to review it before weeds have got going in spring. So I've no idea how it will perform.”

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Posted 7 months ago

“The products are great; the customer service is poor.”

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Posted 7 months ago

Hi Margaret Thank you for sharing your feedback, and our sincere apologies that your experience fell short of expectations. We’d really like to understand more so we can address the issue and improve our service. If you don’t mind, could you please get in touch with some additional details about your experience? Kind regards, ProGreen

Posted 7 months ago

“Progreen offer a training package which is done via Lantra, my trouble is nothing has been sent from Lantra, Ive phoned Progreen who said they'd sort it out, and nothing. Its not a massive problem as I maybe able to get the online training elsewhere or do without but its pretty poor when a company offers something, takes your money and then delivers naff all.”

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Posted 9 months ago

Hi Antony, Unfortunately I can't see that any of our team have had any contact from yourself, so our sincere apologies if this has been missed! I can see that you have an outstanding rodent management course registered & accessed in June, having recently re-purchased the rodent management course, the LANTRA online portal will not recognise a second registration under the same email address. Our training department are looking at this for you as we speak and will be in touch imminently with how we can overcome this and gain access for you! I hope this helps, apologies again. Kind regards, Progreen

Posted 9 months ago

“I hate leaving negative feedback but i've only placed one order with you and it hasn't gone well so far. I've ordered 2 x PA1 Safe Use of Pesticides online courses. I was only the "purchaser", it was for two of our grounds team but the licences still haven't been made available to them. LANTRA have sent me the joining instructions! I tried to contact them about it but they say I must come through you. I've emailed you about it twice but still await this issue being resolved.”

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Posted 11 months ago

Hi Marcelle! Terribly sorry for this oversight, Please be assured I have our training manager rectifying this for you as we speak. Our apologies again. Kind regards, Progreen

Posted 11 months ago

“The product is great . But delivery was terrible again ! Wrong size truck. Couldn’t get under low bridge had to walk pallet through village then couldn’t get the trolley down to the farm yard . We were meant to have twelve . Only 10 were delivered and one sack delivered ruptured . More photos to follow”

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Posted 1 year ago

Hi Louise, Thank you for the attached photo's, they're super helpful in allowing us to action replacements & address these concerns with our couriers. I will ask a member of our customer service team to get in touch to action this for you. Apologies again, I hope this helps. Kind regards, Progreen

Posted 1 year ago

“Delivery took 11days”

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Posted 1 year ago

Hi there, Our sincere apologies for the delay in receiving your order. I can see a colleague of mine has had to pick this up for you to get a replacement out following a loss in transit, I appreciate how frustrating this can be so we completely understand the above feedback. When we come across these unfortunate circumstances, we endeavor to pick up these mishaps and offer resolution in a timely manner so I'm hopeful you also feel that this was the case here. I hope this helps. Kind regards, Progreen

Posted 1 year ago

“As I am still waiting for my order I cannot really comment”

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Posted 1 year ago

Hi there Peter, Apologies for the delay on this one, this looks to have been caught up with the courier. I have arranged a re-delivery request for you in the hope this prompts delivery in the next 1-2 days. I will continue to monitor this and If i encounter any further issues I will be sure to give you a call. I hope this helps. Kind regards, Progreen

Posted 1 year ago

“The service from you was good but your delivery service from DX was terrible. I waited over a week for my delivery and had to give three different addresses in so that it would get delivered but the previous week my order come straight away very bad service from them.”

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Posted 1 year ago

Hi David, Terribly sorry that this delivery has tainted your experience with us, we don't actually use DX services but having tracked your order, it does look to have been effected by our couriers recent merge with another provider. This had offered some delays to outstanding deliveries so I can only apologize that your order was effected quite so much. I can assure you that the IT issue originally experienced is being actively resolved as we speak so this should not happen again. Apologies again, I hope this helps. Kind regards, Progreen

Posted 1 year ago

WCF Ltd T/A Progreen is rated 4.7 based on 4,025 reviews