WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.71

4.7 Rating 3,749 Reviews

93 %

of reviewers recommend WCF Ltd T/A Progreen

4.7

Based on 3,749 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 5 days of no information re delivery I sent an email which was ignored. a After 8 days my phone calls went unanswered, as was my subsequent email. The product arrived after 10 days.”

Helpful Report

Posted 1 month ago

Hi there, At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame, please accept our sincere apologies for the inevitable inconvenience this will have caused. I hope this helps, we really do appreciate your feedback! Kind regards, ProGreen

Posted 1 month ago

“I had to chase order at least 2 times I ordered on 13/03/26 i was told in e mail and in person its on its way I will be sent an e mail regarding delivery I chased again 20/03/26 to be told delivey attemted that morning at 08.41 as I had not recieved an e mail I was not expecting delivery I was told they will attemt to redeliver usualy if morning delivery it would be same. Monday 23rd it arrived just after 1pm again no email confirmation but I stayed in as for a week I had 1 ton of top soil on drive awaiting seed POOR communication for a pound more Amazon deliver in 2 days”

Helpful Report

Posted 1 month ago

Hi Dave, Our sincere apologies you felt this was delayed, this looks to have been attempted on 19th March - which was the 4th working day since your order. Unfortunately it does look as if our courier then didn't attempt delivery the next day, and it was subsequently delivered the next working day. I will most definitely have this raised for you, certainly from a perspective of not receiving any tracking info - this should go out as standard, so please accept our apologies if this wasn't the case this time. I hope this helps. ProGreen

Posted 1 month ago

“Service was good delivery unbelievabley bad.”

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Posted 1 month ago

Hi Geoffrey, At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame, please accept our sincere apologies for the inevitable inconvenience this will have caused. I hope this helps, we really do appreciate your feedback! Kind regards, ProGreen

Posted 1 month ago

“Delivery estimated at 3-5 working days when purchased product online. Took at least seven working days to arrive. My email asking for an update on order progress was ignored.”

Helpful Report

Posted 1 month ago

Hi David, At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame, please accept our sincere apologies for the inevitable inconvenience this will have caused. I hope this helps. Kind regards, ProGreen

Posted 1 month ago

“Abysmal communication, when asked for an update as to when goods would be despatched had a very vague reply of 'soon' when a second email was sent a few days later, there was no reply at all.”

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Posted 2 months ago

“Have used A1Lawn for years with a great experience, really quick dispatching. Not any more. I had to email twice to get an update and even then it wasn’t very useful. Would I use again? Maybe not”

Helpful Report

Posted 2 months ago

Hi Jack, Apologies for the delay you experienced in comparison to previous orders. Could you confirm for me please which order this might relate to? I can see that your most recent order with us was dispatched & delivered within 3 working days of the order being placed. If i can locate the order in question, I should be able to offer some reassurance in way of a reason behind this delay and confirm that steps have been taken to avoid any future occurrence. Kind regards, ProGreen

Posted 2 months ago

“Its too soon to say. I used the producat under woodchip in the autum and have been asked to review it before weeds have got going in spring. So I've no idea how it will perform.”

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Posted 2 months ago

“The products are great; the customer service is poor.”

Helpful Report

Posted 2 months ago

Hi Margaret Thank you for sharing your feedback, and our sincere apologies that your experience fell short of expectations. We’d really like to understand more so we can address the issue and improve our service. If you don’t mind, could you please get in touch with some additional details about your experience? Kind regards, ProGreen

Posted 2 months ago

“Progreen offer a training package which is done via Lantra, my trouble is nothing has been sent from Lantra, Ive phoned Progreen who said they'd sort it out, and nothing. Its not a massive problem as I maybe able to get the online training elsewhere or do without but its pretty poor when a company offers something, takes your money and then delivers naff all.”

Helpful Report

Posted 5 months ago

Hi Antony, Unfortunately I can't see that any of our team have had any contact from yourself, so our sincere apologies if this has been missed! I can see that you have an outstanding rodent management course registered & accessed in June, having recently re-purchased the rodent management course, the LANTRA online portal will not recognise a second registration under the same email address. Our training department are looking at this for you as we speak and will be in touch imminently with how we can overcome this and gain access for you! I hope this helps, apologies again. Kind regards, Progreen

Posted 5 months ago

“I hate leaving negative feedback but i've only placed one order with you and it hasn't gone well so far. I've ordered 2 x PA1 Safe Use of Pesticides online courses. I was only the "purchaser", it was for two of our grounds team but the licences still haven't been made available to them. LANTRA have sent me the joining instructions! I tried to contact them about it but they say I must come through you. I've emailed you about it twice but still await this issue being resolved.”

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Posted 6 months ago

Hi Marcelle! Terribly sorry for this oversight, Please be assured I have our training manager rectifying this for you as we speak. Our apologies again. Kind regards, Progreen

Posted 6 months ago

“The product is great . But delivery was terrible again ! Wrong size truck. Couldn’t get under low bridge had to walk pallet through village then couldn’t get the trolley down to the farm yard . We were meant to have twelve . Only 10 were delivered and one sack delivered ruptured . More photos to follow”

Helpful Report

Posted 8 months ago

Hi Louise, Thank you for the attached photo's, they're super helpful in allowing us to action replacements & address these concerns with our couriers. I will ask a member of our customer service team to get in touch to action this for you. Apologies again, I hope this helps. Kind regards, Progreen

Posted 8 months ago

“Delivery took 11days”

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Posted 8 months ago

Hi there, Our sincere apologies for the delay in receiving your order. I can see a colleague of mine has had to pick this up for you to get a replacement out following a loss in transit, I appreciate how frustrating this can be so we completely understand the above feedback. When we come across these unfortunate circumstances, we endeavor to pick up these mishaps and offer resolution in a timely manner so I'm hopeful you also feel that this was the case here. I hope this helps. Kind regards, Progreen

Posted 8 months ago

“As I am still waiting for my order I cannot really comment”

Helpful Report

Posted 8 months ago

Hi there Peter, Apologies for the delay on this one, this looks to have been caught up with the courier. I have arranged a re-delivery request for you in the hope this prompts delivery in the next 1-2 days. I will continue to monitor this and If i encounter any further issues I will be sure to give you a call. I hope this helps. Kind regards, Progreen

Posted 8 months ago

“The service from you was good but your delivery service from DX was terrible. I waited over a week for my delivery and had to give three different addresses in so that it would get delivered but the previous week my order come straight away very bad service from them.”

Helpful Report

Posted 9 months ago

Hi David, Terribly sorry that this delivery has tainted your experience with us, we don't actually use DX services but having tracked your order, it does look to have been effected by our couriers recent merge with another provider. This had offered some delays to outstanding deliveries so I can only apologize that your order was effected quite so much. I can assure you that the IT issue originally experienced is being actively resolved as we speak so this should not happen again. Apologies again, I hope this helps. Kind regards, Progreen

Posted 9 months ago

“I tried the product recomended by the ProGreen staff member on my London lawn. It has been a couple of weeks, and the visual result seem ok'ish. I mixed with water to the desribed ratio, and aplied three time every two to three days. After the second spray, I took images and a video. I sent it to Progreen, to get more advice, as the larger leafed weeds seemed to be imune to the product. I got no reply, so with try another company. I communicated via email and phone”

Helpful Report

Posted 9 months ago

Hi there Joseph, Our sincere apologies for the confusion in communication here, having searched your email address - i can't actually locate an email from yourself. Our sincere apologies for the inevitable inconvenience. With reference to the issues you're experiencing with these weeds, the larger weeds are likely to have been unaffected due to their growth stage. Weeds are much more susceptible to treatment when they are in an active period of growth. Some of these taller, flowered weeds will no longer be in an active stage of growth as they are already established. With reference to some of the smaller weeds - whilst you should still see the benefit from the Kurtail Lawn, this will also be relatively limited due a lack of growth in the conditions displayed. The ground looks to be very dry and therefore won't allow these weeds to reach the optimum growth rate for treatment. Apologies again that you haven't seen the result you're looking for, we'd be more than happy to arrange a call with one of our technical advisors to devise a plan for you? Kind regards, Progreen

Posted 9 months ago

“Hi I was very disappointed after hearing nothing back over a week from placing my order , I rang to see what was going on, to be told you had ran out, and was waiting for more, feel I should have been informed, as really needed it and would have order from somewhere else, Bit to give credit to the guy on the phone he was friendly but told me it would be some time the next week Kind regards”

Helpful Report

Posted 11 months ago

Hi there Stephen, We endeavor to keep all of our customers informed with the progress of their order, should there be a delay. I can see a colleague of mine had left you a voicemail 06/06 so our sincere apologies if this hadn't made it to you. I'm pleased to see that this order has now made it you, I hope this helps. Kind regards, Progreen

Posted 11 months ago

“I ordered the wrong stuff 😔 Needed the moss killer not the cleaner. Can I return please”

Helpful Report

Posted 1 year ago

Hi Sylvia, I will pass this onto the team. If you would like to give us a call on 0330 165 5568 or email info@progreen.co.uk to discuss please. Kind Regards, ProGreen

Posted 1 year ago

“I made a purchase on the 1/05 and was given an invoice saying dispatch on the 1st. Then on the 7th I sent an email asking about the delivery, I am still waiting for a response. On the 8th I rang the company to ask and I was informed that my order was dispatched the day before so should be with me that day or the following day. It's now 11th and as yet I'm still waiting.”

Helpful Report

Posted 1 year ago

Hi Carl, sorry to hear about this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 1 year ago

Dear Carl, we do apologise your parcel hasn’t been delivered. Looking at your customer record, the parcel was dispatched however no further scans have been made with the courier. After speaking with a member of the team today, they have raised a replacement order to leave us today and this will be delivered tomorrow. A separate email will be sent to you with the tracking information that will be available to you.

Posted 1 year ago

“Ordered a soil sample kit that never cameSubmitted a 2nd end of march, no reply by may. Sent a evmail to info@ no reply, phoned up twice and finally got through. Was told sorry we have the results someone will contact you soonest, 36 hrs later no response so called again and got the results later Expect to wait on the phone, dont expect a reply to the info@ e mail”

Helpful Report

Posted 1 year ago

Hi Dan, sorry to hear about this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 1 year ago

Dear Dan, we do sincerely apologise for the delay in getting your soil analysis and results to you. Looking at your customer record, we can see these were sent via email to you on 7th May, along with the treatment plan. We’ll ensure the Agronomist gives you a call just to follow up and ensure you have received these successfully.

Posted 1 year ago

“Order was incomplete and said rest would follow. I contacted customer service through chat on website and no-one has got back to me. Used them in the past but very disappointed with the service this time.”

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Posted 1 year ago

Hi Kevin, sorry to hear this. I will pass this onto our team and get back to you with a response. Apologies again.

Posted 1 year ago

WCF Ltd T/A Progreen is rated 4.7 based on 3,749 reviews